Had an accident claim opened through our insurance. After some mixup with Allstate and the Service King repair shop that they sent us to, Allstate never assigned "the order" to the location that we had the appointment with and that we're trying to drop off at. This was really frustrating as we don't have rental car insurance and we timed this months ahead so that it could be during a week when we were out of town on vacation. We were notified a couple days ago that the order wasn't assigned, by Service King, to which we emailed John to take care of and his office confirmed would be taken care of. We emailed last night to confirm and make sure that the order would get there since we had the appointment the next day and as of yesterday night, they say order will be there. I go to service King and they refuse to take my car because the order is still not there. I have been calling service King and John's office all morning trying to sort out the mixup. Neither side still has any clue what to do to correct the situation and get the order to the correct location. After securing childcare for the morning and dragging my sick self to the repair shop, I was forced to bring my damaged car back home. Super frustrating. Update: 10 days later from my initial post and haven't received a single update or call from the office. I called them this morning and told John was on another call and someone would need to call me back, but was told the office had been "working on the claim" last week and someone would get back to me before eod. They called me midday and said the repair shop had gotten the info so they should have called me. I call Service King Repair who tell me they just got the info they needed from Allstate and hour ago (!) and proceed to try and help me along. Obv the ball was dropped and they tried to scramble to fix the mess yet again. I do not recommend working with this office. Disorganized and dishonest. If you messed up, at least be up front and on top of making things right. read more

I can't say enough good things about John and his crew. I started with car insurance years ago because they were the cheapest of a few quotes I called, but omg was I lucky. I've had car/boat/landloard/renter/house insurance with John. He has gone above and beyond time and again. Besides always getting back to me with any questions lighting quick, here are a few instances. - I was planning on driving my boat across the country and had some documents to send back, but when I was going to leave Allstate was closed. I was able to call John and ON HIS DAY OFF he still was able to get me on a policy before I left. - When I had a pipe burst and water damage in my house, John went over all the math with me - how much my premiums would go up, the deductibles, everything and made it a very easy choice on whether to file a claim. In the past I've had people obfuscate this type of information but John made is super clear - Whenever I have a question he gets back to me. "My boat stranded me and I had to tow it back? Is this covered?" "Yes, send us the receipt" - He's recommended that I buy less insurance for things that don't matter. He never upsells me. He talks to me about the coverage I'm buying and what it means. Am I passionate about insurance now? I never thought I would be but maybe! Honestly, having an insurance agent and agency I trust has been a game changer. read more

I've been with John and his team for over a year now. The service received throughout the renters and auto process has been super courteous and responsive. Recently, I was getting ready to trade my vehicle and wanted to get a new insurance quote, then I called back once the trade was made a few days later. The things that impressed me the most were that a real person answers the phone and that no one asked for 10 authentication steps. They had my name, I didn't have to repeat it, they took care of me as if I called all the time. I was kind of shocked. I felt like a person, not like an account number. Those are simple things but so rare that they make a huge impression. read more

We changed over to John Ramsay's Allstate business a few months ago after experiencing very poor service at another agency. Nick helped us with our transition providing great service and communication. Since transitioning, we've been very happy. Today I emailed Nick with a question and he got right back to me. I would definitely recommend this agency, they care about the business and take care of their customers. read more

I moved from another state to Washington and my Allstate agent in that state recommended calling the John Ramsay Allstate agency to transfer my insurance over, because they are a Premier agency. When I called John Ramsay, the agent who answered the phone was aggressively salesy, including insinuating that I was lying about my risk-taking behaviors (she said something like "I talk to people every day who say they don't do that, but then they file claims"). She also said that if I don't have a renter's insurance policy as a young adult living with my parents, then I'm being "*a burden* on their homeowner's policy." She closed out the sales pitch by telling a scare tactics story about a negligent mother who killed a senior citizen with a shopping cart. Which was completely irrelevant to my situation. When I called a different Allstate agency in Washington, he said "I'm sorry. If she was being salesy, that's the wrong way to go about it. A transfer is simple. It sounds like she was trying to cancel your old policy and sell you a new one." It was the end of the month so I figure she was just trying to meet her sales goal. But if I'm only a $number$ when nothing has gone wrong, how would they treat me if something does go wrong? read more

We have had car and home insurance with Ramsay's team at Allstate for 5 years now. They continually go above in beyond with service. They are always friendly, pick up the phone (no run-around or recordings), respond to emails immediately, and overall provide competitive rates in insurance. Plus, they have benefits for safe drivers and many different payment plans. I cannot recommend this team enough. They really feel like friends. read more

You are not in good hands with Allstate. I had a water line fail next to my house which filled my basement with two inches of water, not covered. According to Allstate if your water service line to your house, which enters through your concrete wall, fails two inches outside your wall it is not cover two inches inside your wall it is covered. read more

I have had a fantastic experience with John and his team and highly recommend them! John will sit down and discuss all your options in detail and really assisted me in making a very wise decision regarding our auto policy that ultimately paid off. He continued to provide the same assistance when it was time for our home owner's policy, and then proved himself yet again, when he advocated on our behalf regarding a recent issue over our deck, saving us considerable money and time. He is the best!! read more

Working with John and his team is such a pleasure. He is always available whether by text, email, or phone. John's willingness to go above and beyond for me and my family, make him an easy choice to recommend and suggest to all my friend, colleagues and family. If you are looking for an agent, there are many out there - but if you are looking for a great resource and individual you can trust, then reach out to John and his team. He will take care of you and your family and ensure you are getting the best service and premiums available! Keep up the great work. read more

Organized, efficient service from an agency that values personal service and relationships. Would recommend highly.