I had a great experience win Jade at State Farm's. I recibe d to her she did a great jobread more

I recently switched insurance providers after a representative named Steven called me from…read moreNatalie's State Farm office. He informed me that State Farm had lowered their rates and could save me money by switching. He reviewed my current Progressive coverages and assured me that the new State Farm would provide me with the same coverages and still lower my premium. Indeed, my premium was reduced, but to my surprise one of the reasons my premium was less, was due to the fact that Steven had left out collision coverage on of my vehicles not sure how that's possible since you just cant provide comprehensive coverage on a vehicle with all lien holder. But indeed he only applied comprehensive and collision coverage to one vehicle, not the other. The second vehicle only received comprehensive coverage, no collision. I trusted that the coverages would match since I reviewed the coverages on the first vehicle and compared them to my current insurance. However, I failed to check coverages on the second vehicle. The only reason I was made aware was because my credit union sent me a letter stating I was being charged $95 a month for February and March due to a lack of proof of insurance. Something that Steven had promised to handle informing my lien holders of the change "as part of the great customer service they provided ." Now, I realize that this was not the case and was merely an attempt to get me to switch. I contacted Natalie's agency to seek answers about why Steven had provided inaccurate coverages for my vehicles. Initially, he agreed that it was his fault and apologized, saying he didn't know how it happened. He offered to investigate and call me back. At that point, I was satisfied that he was trying to rectify the situation. I even requested that Natalie call me herself. To my surprise, Steven called me back not Natalie I guess she was too busy. He reiterated that it was my fault because I did not request collision coverage yet I got it on vehicle and not the other strange!! He advised me I should have checked my coverages and explained that there was nothing he could do. Not only had I been misled with the initial quote, but I now have to pay my credit union for the lack of accurate coverage for the last two months and the additional cost of adding collision coverage. The only thing I'm thankful for is that did not have a collision claim because I would have been even more screwed. Lesson learned, not sure how she has 5 star reviews with this kind of customer service and lack of accountability.

Great experience bonding four insurance policies with Jeremy and his team. Ben Phillips was…read morediligent and answered / resolved multiple bespoke questions. Very fair price to provide coverage which provides peace of mind - especially with a name like State Farm. Couldn't have asked for more.

This agency is the not the place anyone should ever go to…read more Please DO NOT trust the word of these people here at this place. These people will tell you absolutely anything to get your business. NEVER go off their word!! What ever you do!! Simple things such as rental car coverage. We pay $475.00 a month and they lie and tell you are covered well and you are NOT!! They lie and tell you to be careful with leaving because other companies might not have the converge this place has, then you find out that Jeremy Henry's office has the bottoms of the barrel coverage. PLEASE DO NOT GO OFF THE WORD OF THE TEAM HERE! They do not have the best interest the customer AT ALL!!

The worst! Signed me up for coverage and of course nothing is really covered, the employees at this…read morelocation are clueless and do nothing right.

I would not trust this agency to handle my insurance. They mailed me a quote for my homeowner's…read moreinsurance based on all the correct information and then when you call them to except their proposal, they say they need to double check the numbers. Then they come back with a number four times the original proposed quote. I would call what they are doing the old "Bait and Switch". Original proposal was $2,105.43 but when I called to sign up the new total was over $8,100.00. I am getting so sick of these insurance companies lying to get you to call them. I would never do business with this company. The woman I talked to quickly tried to make excuses and said "Oh, that must have been figured with a 5% deductible and didn't include the auto bundle price. Neither would quadruple the price. Buyer Beware of this agency.

Excellent customer service! Edward has been helping me with my insurance necessities over 20 years…read more He takes his time to find insurance that meets your personal needs and budget. Very informative, answers any question and doubts. He has been my best and only insurance advisor! Call him you won't regret it!

So happy I found Edward. Very professional, courteous, and knowledgeable. We discussed my…read moreinsurance needs, found the right coverage, and thoroughly explained everything. Now I have better coverage, and saved about $400 dollars a year. If your shopping for insurance, you MUST talk to Edward. Thanks again for all of the information and seamless transition to my new policies.

Run, do not wait, to Edna Tyler at Insure Me Solutions, if you need insurance. Edna wants you to…read morehave insurance and works hard to find the right fit for you. Insurance is a dark world of craziness, Edna navigates that world. I have no idea what horrible insurance I would have ended up with the last several years. Edna knows insurance, healthcare, car, home, dental, any and all insurance.

Edna Tyler is outstanding. She saved me thousands of dollars, finding me the right auto insurance…read moreand homeowners insurance. She is very knowledgeable and efficient. Definitely would recommend her! Donna A

It's important in life that if you brenda, you don't breaka. That means getting insurance…read more Brenda Rivera is a total angel and we were very happy with the service that she gave us when I first got to Texas permanently and was looking for insurance. She has been nothing but awesome and takes great pictures too! Definitely a good place to get your insurance about I wish you didn't have to get insurance at all. Still, full marks.

Brenda's on the ball and very responsive. I regret not consulting with her sooner as she just cut…read moremy auto-insurance bill in half. Literally half the cost and just about the same coverage. Needless to say my wife is pissed that I didn't give Brenda a chance sooner. Definitely recommend Brenda and her company and will be recommending her from now on. Feels good to have an insurance agent on your side you can trust. Thank you!

We have home and auto policies with this agency. They were able to get us good rates and are always…read morehelpful when we have called for service. Highly recommended.

Have home, auto, with them. Great service, great rates…read more When I needed them the most Allstate was there. Thanks Chrissa, you and your team always seem to treat me like family. Thanks, Michelle appreciate your speed and hard work.

Excellent advice and very informative agent she helped me with my health insurance and found the…read morebest deal for me with very affordable prices. Highly recommended

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