I've worked with Lauren and State Farm for years and have always had an excellent experience…read more Communication is fast and effective, and my requests are usually completed the same day. I highly recommend Lauren and her team.

I was referred to Lauren by a very trusted source. She has been extremely helpful in easing the…read morestress of starting new business during a very stressful move. I'm extremely happy with establishing this new working relationship. The level of professionalism, quality and customer service is one to be modeled.

I had been a customer of Allstate and the Bresnahans for 30 years and had rarely made any claims on…read moremy home or multiple auto accounts. When it became time to make a claim, the office staff was very rude every time I called them with questions and they acted like I was bothering them. I expected to at least be treated kindly and not as just an inconvenience to them.

Allstate has now been taken over by Michael Bresnahan. He is my agent. He is thoughtful, kind and…read more polite. He looks out for my best interest. He's a wonderful agent I would recommend him to anybody.

Great support from Anthony. We initially experienced a frustrating policy cancellation and were…read morequick to place the blame on our agent, Anthony. However, it turned out the issue stemmed from an internal processing disconnect--not his fault. To his credit, Anthony worked hard behind the scenes and was able to resolve the issue quickly. He truly went above and beyond to make things right, and we appreciate his dedication and responsiveness. Great service overall.

Outstanding customer service professional. If I have a problem that needs resolving, he's fighting…read moreharder than anybody in the business. Without a doubt. The best and most persistent at getting the job done. If there's a way he'll find it. When I was stuck and needed roadside assistance, Anthony was there. When the traditional process dropped the ball, he picked it up. He made calls and got me a local expert when I was locked out at night. Furthermore, he is articulate and well educated, he has an answer for every question I present. And does so with enthusiasm. The very best part is his availability, he always makes time to swiftly return my text and always picks up the phone. He'll review my account and bring up details I need to know. He notices things that matter. Didn't cash a check? He's got you. Moved to a new address? He noticed and applied what was needed. He has surpassed my expectations on another level and he will certainly impress you as well. This man goes the distance and is driven to care for the customer. Other agents could learn a lot from him. I'm a happy customer. Anthony Criscenti is an exemplary model of integrity.

Great agency. Joe is always ready to help with advice…read more Mallory represents this location very well. Always so very helpful!

This office is very quick and responsive to inquiries. The staff is courteous and professional,…read moreand seem to be genuinely interested in helping you. I recommend them.

I use Jacob Ayubi for business and auto insurance, and I'm very happy with him as my agent. He…read morereally cares about his clients and is incredibly knowledgeable about how they can best protect themselves. He's gone above and beyond to help, and I saved $100/month on my auto by switching from my previous insurer. Highly recommend him and his awesome team!

Jacob is incredibly thoughtful and detailed when examining your coverage. He provides a depth of…read moreknowledge as well as friendly customer service. Communicative and consultative. Would absolutely recommend.

From the beginning the agency reached out immediately!! Stephanie emailed me immediately and…read moreremained in contact. The quotes were sent quickly and she is soooo friendly. This was the most seamless insurance transaction!!! From beginning to end, the most helpful and personable transaction. Quick and easy!!

It is worth heavy heat that, after 25 years, I've got to move on from Pete Smith's State Farm…read moreagency in Loudoun County as I'm moving pretty fast away. Do yourself a favor of you are in the market for insurance and give them a call. They have handled every claim nicely, minimizing the stress to my family during sometime stressful situations.

Wendy provided a competitive quote and I signed up for a new Home Insurance policy. This was my…read morefirst time doing business with Wendy and Allstate. Allstate sends a inspector to inspect the exterior of the home. The Inspector will measure the 4 boundaries of the house, count the doors, windows and confirm the front elevation of the house (brick, siding etc.) Based on this inspection, in October 2017, I got an amended Policy. This was bad news. Allstate had raised my annual premium by 14%. This came as a total surprise. There was no advance notice or email from Wendy Moore. To make matters worse, the amended policy was full of errors. For example, the Policy stated: -Ceiling height is 8 feet (actual is 9 feet) -2.5 bathrooms (house has 3.5 baths) -Incorrect square footage I sent an email to Wendy listing the errors. She hit the forward button on my email and sent it to Corporate. To make a long story short, it is now May 2018 and my Policy is still full of errors. Wendy did not help me in correcting the errors. I did get a phone call from "Allstate Customer Resolution" team member. However, they were no help and just repeated the Corporate talking points. Overall, I had a very BAD experience with AllState and Wendy Moore. I am now looking for a new Insurance Policy. My strong preference is to cut out the middle Agent and deal directly with the Company i.e. the GEICO model.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have lived in Ashburn for over 20 years. I enjoy the relationships I have made with customers and assisting them with their insurance needs. In my spare time, I enjoy spending time with my husband and 3 children.

This Agent took unauthorized money from my account. She posted debits to my account for 2 policies…read moreI did not authorize. Dishonest Agent and Company. I have contacted my Bank and Allstate about getting these unauthorized payment returned. Allstate returned the unauthorized payments

I recently switched my home insurance to Allstate. Kristin was just awesome! She helped me…read morecustomize the insurance policy to fit my budget. I cannot believe I was overpaying so much at the previous insurance company. She went the extra mile and worked with me on a Saturday. I will be switching my other insurance policies too to Kristin's agency.

The branch manager is a flat out liar. she refused to help me with a transaction then 2 weeks…read morelater claimed she didn't refuse and that she doesn't treat her customers like that. Pure BS and compounding of lies.

Boy, these people are just a hot hot mess. Had to go through them for some mortgage paperwork like…read more4 months ago, and were STILL dealing with the consequences of they're bad work, poor accounting, and just down right incompetence at clearly communicating what needs to happen. I don't want to say too much as it might reveal personal details, but were still finding new mistakes that they made handling our paperwork. I dream of the day I never have to hear about Truist Bank again.

This company said they have been trying to get ahold of me but never sent email or left voice-mail…read moreand like most people I do not answer numbers I don't know! They then took it upon themselves to add 2 drivers to my policy that I don't even know increasing my policy by 200 dollars a month! How do they do that without my consent!!! I rent, so in their system it says there were 2 uninsured drivers associated with this address so they just went ahead and put them on my policy!! I DONT EVEN KNOW THESE PEOPLE. Everyone that has lived here before will be associated with this address!! Do not ever get PROGRESSIVE

The company increased my premium by 60% after six month. There were no accidents, claims, or…read moreviolations. It is unacceptable!