Aisha Y called to review our Auto policy with my husband and I, due to there was a major increase in our insurance premiums. During our conversation, she immediately calmed me down and completely reassured us that she could try to help to reduce our premiums. I really appreciated her being so patient and willingness to provide the best customer service. Upon the review, Aisha Y saved us $700+. Thank you Aisha for your due diligence! Michael and Jeannette Kidd read more

Customer service??????? After having multiple policies with Allstate for 55 years, the last 20 with Agent Doug Moore, upon accident discovered my new agent is Nathan Giddins. When my doctor and accountant retired they informed me and helped me transition to new providers. Doug and Nathan did not even inform me about this significant change. No welcome from Nathan or thank you from Doug for spending thousands of dollars!!!! I only speculate Allstates claim about customer service is a thing of the past. Obviously 55 years as a loyal customer means little. Thank you Nathan for your quick response. Two days ago when I brought this to Cheryl's attention, she said nothing had been done. Perhaps mail was late. I just feel more should have been done read more

This is an agency that does not return. Phone calls does not answer the phone and then you roll over to corporate and speak to someone from another country. This is very very bad customer service they don't return messages and you just get connected to corporate Allstate so why even have an agency? read more

I'm posting this in making sure everyone knows to reach out to Faith . She will know all to do for your policy as she was so helpful with mine . I'm now worry free if my windshield has a issue and the wiring in the engine of your vehicle. Your comprehensive will be set at 0 so if it's not at 0 you need to talk to FAITH AT THIS OFFICE . THIS DOES NOT RSISE YOUR RATE. SHIELD & WIRING IS COVERED AND ITS THE ONLY INSURANCE COMPANY THAT DOES THIS . Faith was my go to and you can rest assured she's the best I give all the stars in the sky to her . Thanks Faith for making this happen for me . And if you decide to call her tell her Susan Piela sent you . read more

Great customer service Thank you Grace for your patience and service today. Vanessa and Anthony in the past

Managing Insurance Agent Kevin Colburn is a true professional in the industry. He's very knowledgeable and totally unbiased when listening to all parties involved. He worked with me when dealing with a variety of people about a recent auto accident. Kevin took the time to listen to my concerns and actively acted is a go between to reach a fair resolution to my issues. If I could give him a 10 star rating I would. The Giddings Insurance truly stuck gold when they hiring Managing Agent Kevin Colburn. read more

Was content with the services provided until as of recent. Not sure if it has anything to do with the recent change in ownership but I'd look elsewhere for your insurance needs. read more

Please do not go with this guy. He sold me Allstate home owners insurance and then it became bamboo insurance. I am reporting him to the department of insurance and I'm going to call Allstate to let them know. Worst part is I cancel my insurance and never got a refund. I have several emails asking for my money back and nothing. This is unprofessional I am leaving this honest review to everywhere and reporting him to the BBB. I contacted an attorney to help me file a lawsuit and if anyone has been taken please contact me we will file a lawsuit together and make it a class action lawsuit read more

Ever since my agent Lance left and this guy took over it just wasn't the same. Now that I have canceled my last policy with him he was not super helpful at the end at all and frankly he was not that helpful during my time working with him. I'm sure he's not the worst and he wasn't horrible but he just wasn't great. He just didn't seem to care as much as my old agent Lance cared, and as much as my new Farmer's agent cares, so I do have something to reference him against. The other agents were friendly and outgoing and helpful,. And again at the end he was just kind of rude today and that's what motivated me to write this review. Sorry it turned out that way, but he just was not very nice and deserves someone to know it besides me. read more

I've been with this agency since 2008 when Lance Hale owned this insurance agency. Anytime I had an issue Lance or his representatives were on point and handled and fixed everything efficiently, fast forward to April or so of 2020, Lance Hale sold the agency to Nathan Giddings. I'll be brief on that encounter since eventually Nathan Giddings had to get involved to fix the issue after his reps dropped the ball during this transition on my mortgage insurance policy and I ended up having to get new policies and pay more money since my previous policy lapsed because of pictures that needed to be uploaded I found out that were never uploaded and by someone from his agency actually got involved it was too late. He aplogized, explained the situation and I accepted it paid more for my new policy and moved on. Well here we are again two years later that same policy or should I say policies since the only way to get something comparable from the policy that I had previously two years before then was to get two seperate polices I was told in 2020 once again one ended up lapsing even though I had an impound account with my mortgage company, When I called the insurance policy they said that they had notified my agent and mortgage company of non payment, guess what my mortgage company does, they forced a policy on my loan, when I called Leticia at Nathan Giddings insurance company she said they never received a notice but would fix it. Her interpretation of fixing it was to get me a new policy instead of having the two previous policies and even though I had one of the previous two policies in effect I was forced to pay my mortgage company for a month of insurance and also paid the one of the two policies for that time frame as well. Leticia apologized but said that even though I did have insurance that she tried debating that with my mortgage company but wouldn't accept it. So I would have to pay the mortgage companies forced insurance for that month. Now to my auto policy I sold my 2014 Honda Civic that had been on my policy since 2017. replaced it with a 2022 Toyota Camry in June 2022 somewhere along the line the purchase order was suppsoed to get sent over to my insurance agency and wether that was the dealerships fault or agents it was never processed, hence why I do everything online now so theres a time stamp, my vehicle was finally replaced in October 2022 when I went online and made the request. A month later I start getting letters from my financial institution requesting proof of insurance for that time frame, or that I would need to pay almost $3,000 for that time frame and my monthly payment would increase, alomst double from $320 a month to over $600 a month to pay for this added coverage, I reach out to Leticia at Allstate and to make a long story short, she says can't help me fix this as shes only allowed 30 days, I ask her if she can call corporate or someone as I essentially did have full coverage insurance but I was paying the premium on the wrong vehicle (2014 Honda Civic) instead of the 2022 Toyota Camry and can provide proof and she essentailly once again tells me she can't help other than verify that I would have had insurance coverga over th phone but could not generate a updated policy, the financial institution calls Leticia today and she states no I didn't have coverage. So now they (financial institution) enforced the policy they added and hit my credit for being short on my last two payments and now are reporting being late on my payments, keep in mind I have never been late on any payments in 20 years and am or was should I say a 800 credit score. I've asked Leticia to have Nathan Giddings call me as she seems annoyed or in no position to even want to help at this point and seems to think that everything from the money I had to pay on my mortagage insurance lapse and now this $3,000 forced insurance, late payments reporting and the $1,200 I paid in policy premium for the 6 months in question on a 2014 Honda Civic I no longer had grows on trees. I am now waiting for Nathan or someone higher than Leticia to call me back as let her know I no longer wanted to deal with her and needed somone above her. read more

Spoke with Jacqueline regarding the increase in my premium. Received no definitive explanation as to why and she was unable to correct it. Steer clear of here. Second time I called with an unresolved issue. read more

Nathan is the best of the best. After quoting my insurance with dozens of agents, Nathan was the only one who quoted me a higher coverage with what I needed not based on cost of the insurance. I wanted insurance to protect me not just the lowest rate. In want to be covered if something happens. When my car was vandalized I took it to the shop and my car was repaired quickly within a few days I was back to life in a few days. read more

I never write reviews BUT in this case I wanted to warn other people from this horrendous insurance agency-Giddings Ins Agency (Allstate). Back in December 2021 I had my 1996 Toyota Corolla salvaged, I turned in the Bill of Sale receipt to their office signed some forms and I went on my merry way. Now, ( June 24th, 2022) almost 7 months later they never removed the car and are STILL charging me the $459.08. Wow. The only reason I found out they were charging me is because this company only sends out the "declarations" every 6 months, meaning the specifics of the bill as to what cars are in the policy. I've called them various times, they did inform me that they will NOT be refunding me my money back to me but POSSIBLY crediting my policy. And that is only if it is approved by 'the underwriting department' ....?... Also the receptionists at this office is very negligent, wouldn't even listen to my concern. Please stay away from this company and save yourselves some headaches. read more

Nathan was great about working out a problem with Allstate but Allstate was not. Nathan will do a lot to help you and really go out of his way to help you. read more

THE BEST!!!!!!!! Nathan is awesome. If you need auto, home, rental or any insurance. Don't do anything until you talk to him. I refer all my friends an family to him. I got into an accident and he was there for me and took care of everything. read more

this office blows! its taken 2 weeks to get coverage on our new car and we still dont have it. the finance company is asking for the car back if we dont show proof of coverage. allstate canceled my policy without telling me. I went 30 days without insurance and didnt even know it. screw this location. screw the staff. terrible arse customer service. good hands my arse read more

Veronica was our agent this visit. Super friendly and very informative. Love that she was really looking to save us as much money as possible, I really felt comfortable and that she had our best interest. Been coming here for a couple years now. Love this office(: read more

Nathan Giddings is an absolute perfect Allstate agent. He and his whole staff are not only knowledgeable about insurance but are more than willing to find the best insurance to meet my needs. This office has been diligent about keeping me informed about important changes that may impact my need for more or less insurance. I totally trust Nathan and his "crew to keep my home and auto safe! If you need insurance, then you need to call Nathan at Allstate! read more

From the first call I made I was comfortable with the rep who answered the phone. I went in and the service was just as it was on the phone. The rep looked for all possible discounts, she saved us money and provided us with more insurance. If ever I have a need for other insurance besides auto I will start here first. I really like the fact that I can go in and speak to a person and not have to do everything online or on the phone. read more

Great customer service! I have used Nathan for several years and his father, Rod, before him. Satisfied and loyal customer here. Thanks Nathan! read more

Luann offers excellent, personalized service! She always works to ensure I am paying the lowest price and have the best coverage. We have full coverage on our vehicles and home. Nathan provided quotes on life insurance and did was not pushy afterwards about purchasing. He left us with the information until we were ready to move forward. Love this office. read more

I bought myself a new car and I needed auto insurance, I shopped around until I found Nathan giddings of allstate. he provided me with a great insurance quote and awesome customer service, he explained everything about my policy and made things easy for me, I really recommend these guys. read more

Nathan saved us money and we even have more coverage! He made the transition from my former insurance company to Allstate quick and easy. Nathan is very nice and professional. read more

Absolutely terrible! I canceled a motorcycle policy because we sold the bike in january and they still have not issued a refund for the policy. I need business insurance which they claim to have. I spoke to Nathan directly about it. He said he would look into it and get back to me. Weeks passed and he never called back. I left several messages and emails and i never heard back. I did get one response which basically said that due to the complicated nature of my business it would take awhile. Complicated? Every single retail facility has insurance what makes mine so complicated. Especially since he had numerous weeks to figure it out. Nationwide and state farm figured it out over the phone in less then 30 minutes. The office girls said nathan has been busy well if that is the case then he could have delegated the task or simply told me that he couldn't help. My husband was in a minor accident in February. It took almost two weeks for an adjuster to come out and he no showed twice. The agent at Allstate said he was going to try for 80% my husbands fault and 20% the other parties fault. However we received a letter in the mail that they ruled it 100% his fault despite the pictures which clearly suggest otherwise. As a result they nearly doubled our insurance on cars that literally move less the 10k miles a year combined. They wanted close to 2k for the insurance now. We moved to nationwide and received more coverage for literally half the cost. Still have yet to receive the motorcycle policy refund despite calling in to the agency more than 3 times now. Terrible service terrible follow through. I have moved my two auto policies, home owners policies, motorhome policy, retail policy, and umbrella policy all to nationwide. Better coverage, better prices, and much better service. read more

Lori is the best person to work with . She is such a easy outgoing person and always answers all my questions returns all my calls . She has awesome , with great customer service. Very friendly , I would recommend her to my friends and my family any time read more

Very friendly and helpful staff. They helped review my policy and save me some money.

We've been doing business with the Giddings agency for about 20 years now. Over time we've ended up with Rod and Nathan helping us with home, car, life, umbrella, rental and business insurance! read more

Terrific customer service. Added a new car. All paperwork thoroughly explained. Wasn't rushed during the process. Very positive and friendly staff. Bright , cheery office. Prices are comparable but staff knowledge, dependability and service are amazing. Special thanks to Luann. read more

I have to say that the staff in this office are personable, professional, responsive and timely get things done. A high quality group of staff. After the company that I had been with for 14 years kept raising rates (my record is clean), I tried another company with better rates, but they kept making mistakes on billing, so I cancelled them. Friends recommended this Allstate office and they offered me good coverage at a reasonable rate with excellent service. Good deal. After six months went by, with no changes to my policy of record, my rates went up by just over 11 percent! -- Update -- following this review, the owner contacted me to explain the increase in cost and number of claims in this market area and how it effects even those that have had no changes or claims (still don't know why the increase doesn't get dumped on those with claims, but it is market risk spread across the masses). He also worked to reduce my 11 percent increase to about half of that. I will check my account and trust, but verify. I have been shopping and comparing same coverage with other companies. Allstate still comes in lower that some national companies, and a bit higher than a few others. The upside of this office is that there is a responsive, local owner and a very competent staff. If you need assistance, they are there to help. You get what you pay for...... read more

We have been treated very well by Nathan and Lori giddings. They are very quick to answer all questions and they make insurance easy! They make sure we get the best deal possible; so happy with their service! read more