Today I planned on looking into auto insurance to see if I could get a better deal money wise. I dreaded how much time it will take away from my day filling out forms and waiting for a quote. Matthew my man, you are incredible!!! It was fast, accurate, and ready for me to see and compare in a matter of minutes. I can relax tonight and look it over Nice! Thank you Matthew Matusek. Linda R read more

I'm excited to end my insurance services with this group. I received a final notice for payment much to my confusion since I had just made one. I call the Murrieta office, speak to a gentleman who tells me to ignore it since I am all up to date. Fast forward to 3 months later I have now received a notice from a collections agency for the same amount I had called about and was told all was paid and up to date. Turns out a new policy was written and a balance was left on the old which no one was competent enough to catch even when asked about it point blank. Now, my credit score is impacted AND my current policy is still with them - for now. What is the purpose of having a broker? What is the benefit of being with Barranca? Why call and speak to a representative when they don't care to actually help? What needs to happen to have the same people getting payment for a service to care about actually providing said service? If you are shopping for insurance I suggest you take your business elsewhere. read more

I hate leaving bad reviews but after years of great service I have to leave my experience. I have had a perfect standing with this company and due to a make issue the payment was returned. I received no communication until the day before my policy is to be cancelled not even a simple phone call. It came in the form of a text, I did my due diligence and called to communicate and see what this issue was. Upon calling I spoke to a gentleman that explained the situation so I said great I am traveling and will be back in two days and will be able to clear everything up. Unfortunately he did not understand how his system worked and didn't understand how my data was even being used and simply said there was nothing he could do and that they tried reaching me which they clearly did not as the first communication I got was a text message the day before cancellation. I will be taking my business to a more reputable establishment and I suggest you do the same! read more

For exceptional service please get a hold of Bobby De La Torre. Since 2014 Bobby has helped us with our Commercial and Personal Insurances. He never hesitates in replying. So if you are the type of person who needs immediate service he is your guy. Also, any questions that you might have in a policy he is extremely informative and will give you a run down and make suggestions based on your personal or business needs. We appreciate all that he does for us and our business. read more

Matthew made all the PTSD of calling insurance companies go away! He was sooo helpful and patient with me. He answered all my questions and trust me I had a lot! Thanks again for such a great experience! read more

We insured my grandsons car through Barranca Insurance with a company they represent, Safeco. His vehicle was destroyed in a hit and run collision along with 4 other vehicles. We contacted Barranca who referred us to Safeco to make the claim. Safeco refused to fix our auto under our uninsured motorist coverage. All 4 other vehicles were covered by their own insurance companies. We were the only one not. We called Barranca about it and they blew us off and again referred us back to the company the represent. We feel we were sold faulty insurance and that we were not taken care of. We will never do business through Barranca again. So far this is my 3rd negative review of this company. Barranca has had Yelp remove my first two posts. Watch who you deal with. PS: Bobby D has reviewed our claim and is working with us to push Safeco to cover our claim. He is asking that they discontinue doing business with Safeco if this is how they treat customers. read more

Matthew was amazing and had superb customer service. He was great to work with and saved me a bunch combining my auto and home insurance. He guided me in the process, told me exactly how to handle the switch from my previous companies and he handled the rest. He responded to emails promptly. I couldn't have asked for a better quick, fast, and easy experience. read more

To start I had a claim for sewer pipe crack & backed up in both bathrooms. They had to demo my bathroom to fix the pipe. It cost a fortune. That was about a year ago. I have recently had more backups and I called barranca & they looked up the policy & said you had a pipe addendum in my policy....I asked why they did not tell me about it & they said it was not there responsibility? It would be the insurance co (Mercury) Really do you think they are going research ways to pay me more?? That is the exact reason I have a broker! I then received a notice of cancelation on my homeowners & I called them to help me find another insurance. Maria & Regina said we will look into it and call you back...2 months went by no phone call. I called them & said I was moving my homeowner's & I was looking into moving my auto as well. She informed me to send an email to verify my cancelation! Well I had not sent the email because I was still on the fence with my auto. To my surprise I received a letter of confirmation by my request for cancellation of my auto. So if you would like incompetency and lack of concern to be your broker have fun. They have been nothing but useless & capricious. I've contacted an attorney to check on their liability. read more

I called to add a car to my policy. Jenette helped me and she is AMAZING!!!!! She was helpful, patient, and super nice. (Even though I called on a friday at 4:45pm) She got everything done pretty quickly and I didn't feel rushed at all. I definitely recommend her and this office!! read more

I've been with State Farm for the past 20 years and all I ever heard from them is how much better State Farm's service is. Well, I have to say, I would highly recommend Bobby DeLa Torre as he has gone above and beyond the service I ever received from SF. His service has been fantastic since transferring over. I have moved my home, 5 cars and umbrella to Mercury with Bobby. He has also helped several of my co-workers. He worked to get me the best price and I was extremely happy to make the switch. I highly recommend Bobby and Barranca Insurance. read more

Did a quote online once, and now they send me emails daily. If I didn't reply to your email, nor purchase insurance when I did the quote, it probably means I went with someone else because they offered a better deal. Stop spamming my email. read more

Jeanette helped me get auto insurance. It was fast, easy, and the best rates in my area. Previously with USAA, but my biggest complaint with them is the lack of local branches. Love having help a phone call or a drive away. read more

Extremely helpful and provided great customer service. Gave me a great rate on my homeowners insurance

I have never had an insurance broker like Jeanette she is so kind helpful and knowledgeable, I signed up with her and had my mom sign up with her too !!!! If you want great service this is the place!!! read more

Been with them for a few years now and happy to say that they have always been good to us. If I have an issue they get on it quick and resolve it. read more

I signed up for auto insurance online and botched my VIN number. Made a quick call to Barranca and Jolene was able to fix my mistake and get it through to the DMV within 10 minutes. Super fast and friendly! Would recommend to anyone. read more

I have been a client of Bobby for 5 years. I am completely satisfied and highly recommend him. He always replys quick and helps me with whatever I need. He is the best! read more

Bobby De La Torre is the go- to -guy for all your insurance needs. He has provided quick service throughout my years dealing with Barranca Insurance especially when I have needed last-minute changes to my policy. He is very informative and knows what he is talking about. He doesn't beat around the bush and is very truthful; this is a guy you can trust. Very down to earth. I have remained loyal to this insurance company because I know they have your best interest at heart and having an insurance agent that provides exemplary service is always a PLUS! You will not be let down and can be rest-assured that you are getting a good policy at an affordable price. Most importantly, you know you and your family are taken care of with great coverage which is vital. read more

I was extremely unhappy with my former Car Insurance company and decided to try and get quotes before renewing. Boy am I glad I did!! I had the pleasure of working with Bobby who was extremely knowledgeable and helpful. He was able to find us the best rates and we even switched over our homeowners insurance on two other policies and saved $$$ He was easy to reach and very quick to get things taken care of. I highly recommend this agency!! read more

Rudy was very helpful to me in getting a good rate. I recently got into an accident and expected to pay high premiums, but turns out I pay less now than I did before for almost the same policy. He was also very patient in getting quotes for many different options that I requested, and had no problem explaining the services. read more

I absolutely love Jeanette , she is close to amazing! Very helpful, great customer service and professional yet personable. I have had bad luck in the past couple of months with my vehicles from an accident to adding teenager's and she helped me so much I just had to yelp about her. Thank you read more

Bobby is the Man for Policies, I've been with Bobby for 11 years and he has always gave me great service. Home, Auto, Comercial and Life Insurance Thanks for always helping me out Bobby... read more

It has been a complete pleasure doing business with Barranca insurance, from start to finish. I requested a quote and was helped by Rudy. I had quick friendly service and new insurance that is almost half the cost of my previous insurance. Everyone I encountered was very friendly and professional. I would recommend this company (and have) to all of my friends and family! Keep up the good work!! read more

Jeanette was great, so helpful in the process. As insurance goes this was a very seamless process. Thank you!

I've been with Barranca Insurance for years' My agent is Bobby de la Torre he always takes the time to work a good deal for our auto policy. The service is great and professional and well organized. read more

Jeanette and Bobby have always been fantastic to work with! They are knowledgeable but most importantly, prompt in returning phone calls and emails and I really appreciate that. I send family and friends to Barranca Insurance all the time, it's so worth it!! Plus they do all of the shopping for you :) read more

Bobby has been my agent for many years he handles my insurance my daughters and my sons I couldn't ask for a better agent I can text, call or email him and there he is with a quote or when I need to change cars he's awesome read more