Customer services hit or miss was waiting around the checkout counter to be helped for five minutes…read morewith no assistance and another check the travel profile on the one next to it. A bigger Indian lady came to help the person behind me in line where I still had all my documents on the check-in counter waiting to be helped. I came for a replacement placards and and asked if I lost or sold them, where I had to correct that that my vehicle never came with them and I'm here for a replacement. she hadn't l mentioned ID was needed at time of check in which is when it should be stated just giving a paper to fill out.

Came in to renew my dad's membership and pay his car registration. The person who checked me in…read moreseemed bored but the lady that helped me at the DMV desk was so helpful and nice. She even went above and beyond to help with my dad's insurance. I wish I could remember her name. All in all it was very quick and it was a good location. Wasn't busy during my visit which was nice.

Huge shoutout to Henrik (sorry if I misspelled) at AAA for helping me registering my daughter's car…read moretoday. Dealing with vehicle paperwork is usually a chore, but Henrik made it look easy. He was prompt, knowledgeable, and stayed positive throughout the entire process. If you need DMV services, go see him, he's a total pro and saved me so much time! Employee's like himself is why I keep renewing my membership!

Terrible customer service. Person admitted questions not asked and not put in que…read more Went back next day and still not put In que. Was a member but no more

We've been with Virginia Tam Farmers Insurance for over 15 years. Always available to help us find…read morethe best balance of coverage because cost due home, auto, business liability and other insurance needs. Kiky is responsive and takes the time to understand our needs. No complaints.

I am so grateful to get a prompt call response to my email inquiry, from Kitty Buswala of the…read moreVirginia Tam Agency, about my earthquake insurance payment. Though the Farmers website was not clear as to how to begin automatic payments, Kitty stayed with me, walked through all I had to manage online and sent me documents that the website was not supplying. I am so grateful to have an effective and gracious person to handle my insurance needs. Prices are high but after getting another warning on the front page of the San Jose Mercury of overdue massive earthquake on the Hayward fault, I can understand why. I live in Hayward!

I can't say enough good things about Schwab. They are the best out there. I've been with everyone…read morepractically. No one can come close to their customer service. I love them, and wouldn't go anywhere else. Great company!

The service here is horrendous:…read more No product knowledge. Staff are cold and distant. They defer all the questions to their 800 number. Always short handed or out to lunch. They didn't do ANYTHING for me financially, so I dumped them. If you're Chinese speaking, this may be a good location for you, but mine is spotty, I'm definitely more at ease with English. The two stars is for the outstanding service provided to me from their toll free number. Also for their numerous locations and accessibility.

Ms. Patricia and Cathy are amazing!!!…read more I have had farmers for over 25 years (I had a different agent). Every time I had to reach out to my previous agent, it caused me so much stress and anxiety (not knowing the unknown). I just met Ms. Patricia this past year! I would definitely recommend her to anyone needing help or transferring to her from a previous farmers agent! They are also so welcoming! Thanks a million for all your help! Thanks for always replying within a minutes after I have texted you! I would have given you a 10 start if it would have been possible:) Lupe

My Mom is a customer of this insurance office and after my Mom changed her bank account Farmers…read morecharged the old account. Since my Mom hadn't yet updated her new account of course that's not an issue. She just then needed a refund from what her old account was charged. Patricia was suppose to issue the refund. Easy task right? Apparently not. My Mom would continuously have to come into the office to ask for an update on the refund and Patricia instead of doing her job prolonged it further and further until it got to the point where Patricia yelled at my Mom because of the amount of times my Mom had to come in to the office to ask about the status of the refund. This is obviously because YOU TAKE FOREVER ! Patricia, if you would have just done your job in the first place my Mom wouldn't have had to check in as often as she did on her refund. I think it's disgusting how you'd treat someone like you did espically someone whose literally paying to be YOUR customer. She's obviously now looking elsewhere where hopefully she could be treated with some decency.

If you are looking for a honest and knowledgeable insurance agent you should definitely call Paul…read more He can help you with car, rental property and home insurance. He explains you all the options so you can make an intelligent decision. My past agent didn't care and never returned my calls. Paul is easy to work with and provides prompt and courteous service.

I have never experienced such amazing and attentive customer service! I was shopping around for…read morerates when I came across Paul on yelp. My review will not give him justice as to how helpful and kind he is. I called after office hours and immediately was able to get a quote and even drove back to his office! He made me feel comfortable with the questions he asked to ensure I was going with a plan that was right for me. Very informative and extremely professional! Thank you very much I'll definitely refer all of my friends and family!

I have been with this agency for years and have never had much need to contact them...just paid my…read morebill year after year. I recently bought a new car and needed to change my policy. Communication with "my" agent was cumbersome as she was never available to talk over the phone. This resulted in a two-week email thread full of mistakes. Finally the owner, Cynthia Bartlett called me. WHAT AN EXPERIENCE. Absolutely THE most unprofessional person I have ever dealt with. Accusatory, threatening (we aren't covering the new car that you've had for two weeks), rude and arrogant (I'm the owner, what are you going to do). What did I do? I immediately called another agency and changed that very day...also called TWFG offices and filed a complaint. Agents may be okay, owner Cynthia is unprofessional.

Super professional and helpful agency for Used Car Dealer policy or personal one. Mark Joyia our…read moreagent is always ready to help pretty much day or night with a couple claims as well as our complex renewal process. Having managed a car dealership for over a decade now I know how important it is to work with top notch industry professionals it saves time and money. TWFG and Mark are leaders in the Insurance category and I heartily recommend their services.

This is the worst insurance agent I have ever encountered. Clients can never speak with her, she is…read moretotally uncommunicative via email, and her lack of care with existing clients is palpable - borderline diabolical. She sullies the reputation of State Farm. Avoid at all costs.

Bad customer service. Poor communication and not responsive. Gives State Farm a bad name. Do not go…read morehere. Edit: June 9, 2020. I've edited this review from one star to two stars. Basically I was in contact with two agents named Rient and Cindy to process a refund for my insurance plan. Rient is amazing, great communication and transparent, always on top of things. He is the reason this review isn't a one star anymore. However, my negative experience is due to my interactions with Cindy for 3 reasons. 1. I needed to repeatedly contact her to cancel my insurance with no communication back about the progress of my refund, which led to a $124 charge on my card for the next month's cycle. 2. After calling her, she said I didn't send a written email confirming my cancellation request, which I had written a week prior to that call. Then, she said I was supposed to respond to her specific email she sent me that was completely blank, for my refund. I'll attach screenshots because I even responded "hey why is this blank?" With no response until I called in again. 3. During our conversations on the phone, she wasn't really a "good neighbor." Her tone of voice was not friendly or helpful compared to Rient, who was more than willing to help solve this situation even though he didn't cause it. See pictures attached. Thank you.