I recently purchased a vehicle from Marietta Auto Sales. While the sales representative, Detric &…read moreJimmy were very patient and throughout the buying process, there were several disappointing issues afterward. I was told I would receive a second key fob, but that promise has yet to be fulfilled. I also put $3,000 down on the vehicle, yet the dealership couldn't even provide a full tank of gas. I left the lot with the gas tank barely above "E." I was reassured they would take care of it later, but after calling multiple times to schedule an appointment, I've continued to get the runaround. As a side note, purchasing the warranty insurance did not feel worthwhile in my experience. You can cancel, don't be fooled. Overall, the customer service after the sale has been frustrating and disappointing.

One of the worst experiences I've ever had at a car dealership. My daughter saved up her own money…read moreto purchase a vehicle and found a 2023 Hyundai Tucson at Marietta Auto Sales. From the beginning, we were told the car had undergone a 10-point inspection and that a few dings on the side would be repaired. Within just a couple of weeks, multiple warning lights appeared--including low tire pressure, worn-out windshield wipers, low windshield washer fluid, an overdue service notice (-139 days), and a "check forward safety" light. I made four separate trips--each over an hour away from home--to have these issues addressed, and only a few were resolved. Today 3/6/2026, when I returned to have the safety light checked, I discovered the hood latch was completely missing. At that point, I was done. I spoke with the finance manager, Chris, to ask whether I could receive a refund or exchange the vehicle. He told me they do not do swaps, only trades. I selected another car priced exactly the same--smaller, even--and was then told it would be treated as a trade, costing an additional $3,000-$4,000. Absolutely unacceptable. The dealership took no accountability for selling us a faulty vehicle, and I am deeply disappointed and hurt by how we were treated. Their focus seems to be on profit, not customers. Please do not waste your time at this dealership. They know the situation is wrong, yet all they agreed to do was replace the hood latch. gave me a half tank of gas, washed the truck, and then told me to go to a Hyundai dealer for the safety light diagnosis--which would cost me another $200. They would not give me anything towards it. SMH Please note: This is NOT a one time incident. There were several dissatisfied customers there today. After further assessment, the vehicle was found to have impact damage which was not disclosed to us. My attorney has been contacted

My wife and I purchased a new 2026 Toyota Crown Signia Limited hybrid SUV and Finance & Insurance…read more("F&I") products from Marietta Toyota on July 4, 2026. Overall, I rate the car buying experience with Marietta Toyota good, not great. If you're interested in how our experience went, keep reading. This review is divided into 3 parts over 2 separate visits. *** VISIT 1 OF 2 ON JULY 3, 2026 *** Duration: Less than 2 hours Part 1 of 3: Test Drive with Sales Consultant Brianna "Bri" Walters We called and made an appointment to test drive a new 2026 Toyota Highlander Hybrid. The on-site call center associate, Rachel Eve, said they would try to find one for us to test drive. She was nice. When we showed up in person for our appointment, there was none for us to look at. We did look at a used 2023 Highlander and a new 2026 Grand Highlander, and decided they weren't for us. Marietta Toyota just happened to get a 2026 Crown Signia Limited in, so we test drove that instead. My wife liked it. Our sales consultant Bri was great throughout the entire process. She's been at Marietta Toyota for about 2.5 years. She was really nice, very professional, and not pushy. *** VISIT 2 OF 2 ON JULY 4, 2026 *** Duration: About 3.5 hours Part 2 of 3: Trade-in and Price Negotiation with Sales Manager Tyler Elliott We brought my wife's 2010 Toyota Corolla LE in for trade-in valuation and to get a final price from sales manager Tyler. Tyler is new to Marietta Toyota. He joined about three weeks ago and is from Alabama. Tyler had a more traditional, high-pressure sales approach. We get it - that's just how sales works. This was where the process was not transparent to us, the customers. It's a black box. Here's how the numbers broke down: * Sticker price: ~$57,500 (includes ~$2,000 in Marietta Toyota dealer add-ons) * Discount: ~$1,200 (2.1% off) - only available by financing through Toyota at 6.34% APR * Trade-in (2010 Corolla LE): started at $1,000, Tyler upped it to $1,500 * Net price after trade-in: ~$54,800 * Tax, tag, title, and other fees: ~$5,200 In order to receive a "discount," you can't be an all-cash buyer. One way dealerships make money is by getting customers to finance. You can make a minimum of three monthly payments and then pay off the car in full after that to get your "discount" and avoid paying extra interest. There was less wiggle room to negotiate on a Crown Signia because it's a rare vehicle compared to something like a Camry or RAV4. Part 3 of 3: Finance & Insurance with Finance Manager Christie Kerdahi Just when we thought we were done, we had to go into business manager Christie's office to discuss F&I products. She pitched us on three different contracts: a mechanical failure service contract, a prepaid maintenance plan, and a vehicle protection plan for the tires and wheels. These totaled almost $10,000. We had to decide on those contracts right then and there in her office. By that point, we were mentally worn out, felt backed into a corner, and just wanted to be done and out the door. We accepted because she said we could cancel any contract at any time and receive a prorated amount back. We are highly considering canceling. You could argue that a brand as reliable as Toyota doesn't need all this stuff. To be clear, this isn't a knock on Christie specifically - she was professional and just doing her job. This part was tough because of how the F&I process works industry-wide. The contract terms (e.g., time period/mileage, what's included/excluded) are structured in the dealership's favor. Again, they have to make money. The way the numbers are presented - every step of the way, not just F&I - along with F&I being the last step before you walk out with a new car, is part of a larger, deliberate sales strategy. *** ENDING NOTES *** Dealership sales and finance managers do these kinds of things all day, every day. A lot of customers only go through this a handful of times in their lives. So dealerships obviously have the advantage over the customers here. They get you right where they want you. While we weren't super prepared going in, we felt prepared enough - yet we were still blindsided and put on the spot multiple times throughout the process. It's easy to get hung up on technicalities and details, but they do matter. There was a lot of paperwork and not enough time to review everything thoroughly - similar to a home closing, where everything moves fast right at the end and you're signing before you've had a real chance to read it all. We happened to go on slow afternoons, so we were seen almost immediately by everyone. We were in and out about as fast as one could hope, so that was nice. We didn't want to spend a lot of time shopping around and haggling, so there was value to us in getting something we wanted fast. We're very happy with the car. We were lucky it had just rolled off the truck the day we test drove it. We like Bri and would work with her again.

Trash. Nice people but trash business ethics…read more I went to buy 2 suvs from them.one did work. I should have took that as a sign. I pickup a 2015 Range Rover yesterday. the test drive went fine and I gave it a good once over including a scan to see if the check engine light had been reset. from what I could see it was in decent condition for a used vehicle. on the drive home I felt a slight pull to one side. in the morning I took it to go get an alignment. the shop found that both front steering knuckles were cracked. I drove back home and after some digging I found that those parts were under a safety recall. the cracks will cause the wheels to collapse on to the frame. had they failed on the way home that could have been my life or others lifes. what makes this so petty is that car online could have gotten this done for free. they risked my life because of lack of just not wanting to make an appointment. this recall comes up under any vin check so they had to see it. I was one large pothole from a potential life threatening accident. That is a trash business ethic.

I would strongly recommend steering clear of this dealership. They tack on an excessive amount of…read moremark-up and try to squeeze as much money as possible out of you right from the start. One of the biggest issues is that they force you to pay for "Grand Care," which costs $3,262.41. The problem is you don't really know what that even includes -- they can describe it however they want, and you're basically expected to accept it without any clear breakdown. On top of that, their documentation fee is $999, which is extremely unreasonable. The average doc fee in Georgia normally ranges from about $599 to $699, so they're charging well above what's typical. Then when it comes to your trade-in, they go out of their way to undervalue your vehicle. They even use the excuse, "Well, since we're not a major dealership, we have to recoup somehow," as if that justifies shortchanging you. The warning signs were there from the start. When I walked in, I saw a woman who was visibly upset saying, "You all like to play mind games," before she declined to buy a car. I honestly should have taken that as a sign and left right then. The entire experience felt unprofessional, almost like doing business behind a fast-food restaurant instead of an actual dealership. Every time I said something, the salesman would disappear into the back, return with paperwork, and the information would be completely wrong. Once we finally agreed on a number, I thought the deal was set -- but even then, the actual numbers were off by a huge amount. To be fair, the salesman wasn't rude, but that still doesn't make up for how they operate. If you decide to go there, just know that even if you negotiate what seems like a decent deal, they will find a way to justify why you won't actually get the best price. By the time they add all their fees and mark-ups, you're already $4,000 to $6,000 in the hole before they even start processing the paperwork.

We had an outstanding initial experience with Grand Motorcars in Kennesaw, and I want to recognize…read morethe people who made the purchase itself such a positive experience. Joe did a fantastic job throughout the sales process. He answered every question about the Jeep, sent videos so I could get a better look, and took the time to understand what I was looking for. There was never any pressure--just great communication and a genuine effort to make sure this was the right vehicle for me. Chase also went above and beyond to make sure our needs were met. His knowledge of cars and trucks is impressive, and it was obvious he is a true automotive enthusiast. I also learned that Chase served our country, and I sincerely thank him for his service. Jay in Finance was equally helpful. He found us a competitive interest rate, explained everything clearly, and made the finance process quick and efficient. Unfortunately, the level of service we experienced during the sale did not continue afterward, significantly changing my overall impression of the dealership. Warranty Cancellation - Finally Resolved The day after purchasing the Jeep, my local Jeep dealership inspected it and offered me a Mopar MVP warranty with better coverage, terms, mileage, and pricing. I immediately contacted Grand Motorcars to cancel the Assurant warranty. After multiple calls and texts, I was repeatedly told Jay would contact me, but that call never came. I eventually found Travis's contact information through responses to other customer reviews and contacted him directly. The warranty has finally been canceled, but only after I updated this review and, out of respect, notified Travis that I had done so. I appreciate that it was ultimately resolved, but a straightforward warranty cancellation should not require repeated calls, texts, management escalation, and a public review update. Registration and Tag Paperwork - Still Unresolved As of this final update, the registration and tag issue remains unresolved. According to the State of Georgia, Grand Motorcars still has not finalized the necessary paperwork for my vehicle, preventing my local tag office from issuing my registration and new tag. When I previously asked about the status, I was told processing could take 25-30 days depending on where my paperwork "sits in line." I understand processing times can vary. My concern is that the dealership's portion remains incomplete, with no proactive communication explaining the status, what remains to be done, or when I should realistically expect it to be submitted. Final Assessment This is especially disappointing because the vehicle purchase itself was such a positive experience. Joe, Chase, and the team made us feel welcome, and we drove away genuinely happy with the Jeep and our decision to purchase it from Grand Motorcars. But customer service does not end when the vehicle leaves the lot. Communication, accountability, registration paperwork, and follow-through are also part of the customer experience. My constructive feedback to Grand Motorcars is simple: bring the same level of urgency, communication, and customer care to the post-sale experience that your sales team provides before the sale. Customers should not have to repeatedly call, text, escalate concerns, or post public reviews to receive updates or get routine paperwork completed. I sincerely wish my original five-star review could have remained unchanged. Unfortunately, the post-sale experience has been dramatically different from the purchase experience. For that reason, my final rating remains 1 star. I continue to appreciate Joe and Chase for the excellent purchase experience and Travis for ultimately helping resolve the warranty cancellation. I hope Grand Motorcars takes this feedback constructively and improves its post-sale communication and follow-through for future customers.

My son's car was totaled in an accident and we needed to find a replacement quickly. We drove…read morealmost 3 hours to Marietta because there are so many used car dealers in the area. I don't frequently post reviews, but I felt like one was needed in this case. I wanted to take the time to share a good news story in this case. We had several bad experiences at other dealerships, so working with Dale at America Dealer was a pleasant surprise. The price listed was the final price. There were no additional fees or unexpected costs. It didn't take long to complete paperwork and we were quickly back on the road to home. The car is still running great a month later and my son has no complaints. America Dealer is hidden behind the famous Big Chicken. It's a smaller car lot, but I recommend taking the time to check out their inventory. (Note: The review incorrectly shows San Francisco instead of Huntsville, AL)

America Dealer is a great place to buy a car. I've purchased 3 vehicles from this dealership…read more What separates America Dealer from others selling used cars is the honesty and integrity of the owner and salespeople. They take time to make sure the cars they sell are good reliable cars and they make sure that any needed repairs are done before they go on the lot. If a car doesn't make the grade, it doesn't get sold here. People are friendly and will help you get the right car for your needs. You won't regret taking a look at America Dealer the next time you need a car.

Man, even if I had two broken legs I would have to learn how to get around before I go back there…read more Customer service sucks and the cars are junk. They tried to put me in a 2012 Dodge avenger. We already know those cars are not reliable plus with be over 250,000 mi and the finance charges going to be about $10,000 engine was ticking sounded like it was about to blow up. I'm not exaggerating. I'm a mechanic and these people are taking advantage of people that are in tough situations. Good credit or not? You still have better options. They need to be shut down.

I just bought an 2012 200 chrysler got on high car ran hot and lights came on they rig car to…read morebypass emissions and all! don't buy a car from here at all

Amazing Dealer. I can't express how impressed I was with the customer services there. Went in to…read morebuy a used car and with Behroz help we accomplished just that! He went above and beyond to make it happen and worked with my budget and finance rate. The friendliness of him and the reasonable prices and no fees will surely bring us back!!! I'm 100% recommend this place !!!

I have to give it to B . He really went over and beyond to help me buy my car . He might talk fast…read morebut he's transparent. And to seal the deal . He made sure i had fresh tires and was serviced before i took my car home . Thanks B

Shout out to Cameron for being such a nice guy to deal with! I saw a BMW 5 series on AutoTrader and…read moretext back and forth with him a few times before coming to visit. I wasn't blown away by the BMW, it was super clean and in great condition, it was just kind of bland looking to me. Cameron was really sweet though, he sat patiently in the backseat while my husband and I drove for quite a while trying to decide if we wanted it. Turns out that Cameron is quite the BMW expert, he knew things I didn't even know after owning 2 of them for years! After expertly parking the BMW I spotted the sportiest looking Jaguar across the lot. While we are not big Jag fans I was rather fond of this one. God bless 'em, this time Cameron had a front row seat to some spirited curve-hugging, redlining, female test driving! But he never complained or showed any fear :) Guess what??!! He's just as knowledgeable about the Brits as he is with the Germans! Unfortunately we had to purchase elsewhere, even though the selection is fantastic here (and the cars super clean and in great shape) they just didn't have what I was looking for. My husband, however, is planning to upgrade his ride in the next few months so I have no doubt we'll start our search here. **Particularly since there is no haggling, no pressure and none of the badgering that is all too common at other car lots by many, many other salespeople** Clean, nice cars and wide selection. Good prices. Awesome sales dept, knowledgeable and courteous. No haggling. We'll be back :-)

I went there looking for a recommendation for replacing my front tires. They confirmed that they…read moreneeded replaced due to the car alignment being out. I was told to replace the tires and they would do an alignment. The guy I arranged to pick me up wasn't available so MSC provided my transportation. The car rides and tracks great now. Will go to them again.

Folks here are friendly, but they are not forthcoming with information about their vehicles…read morehistory. Quick to give a car fax sheet. Remember car fax is a great resource as long as the folks using the system input the information. In our case the Chevy dealer that these folks used DID NOT disclose all the information about the vehicle we purchased. We found numerous issues when we got it back to our dealer, cost us another $6,000 to fix everything that was wrong with it BUYER BE WEAR!!!

One star is more then this company deserves!!! We have been waiting for an hour for a vehicle that…read moresupposed to be on the lot I was told is 5 minutes away The price has gone up 1000 and he says now the air conditioner isn't working Byron says nothing but it's not his problem I spoke to some one else This company is crap !! Is full a lie from the very beginning I hope to stop people from coming here .

they are the biggest scam artist dealership. They sold me a car that they knew needed work and try…read moreto cover it up. Got the extended warranty that they push to get and it didn't cover anything. Took it back up to them three times and spoke with Leah who is over the maintenance and mechanics department. and they never fixed it and kept brushing me off. They never took responsibility and I was stuck with a car that broke down within two weeks of having it and they never covered the charges. Nor take my calls. Stay away from them.

A Great Place to get a Bad Deal!!!…read more A friend of mine referred my sister to this place and I accompanied her to make the worst deal ever!!!! Chris is one of the sweetiest con artist you will ever meet!!! During the test drive, the brakes scrubb a little, but Chris assured us it was because the car was sitting and it would go away once we begin driving, and it did... As soon as we drove the car off the lot, all hell broke loose, not to mention while my sister was signing her paper work, Chris & a repair man was outside fixing a hose he said he made a mistake and broke off while changing out the battery ( why was he even under the hood??? )... Well..on the way home the scrubbing began again with the breaks and also loud popping noises occurred whenever she made a sharp turn, very loud squealing noise when she cranked the car up the next morning.... It was horrible, my sister was in tears, but I was fired up!!!!! I reached out to Chris myself the next day to see what her options were and Chris stated that he was just a salesman, but later called my sister to find out the problem, ....still, we were referred to the repair center!!!!! Everyone I spoke with referred us to the freaking REPAIR CENTER. Very unpleasent group of people. In fact, they should change their name to "The Repair Center" ( SLOGAN: we will sell you a bad car and then we just may fix it ). In short, the car needed..... Brakes Belt ( loud squealing noise ) CV joints New radio wiring ( static, goes in & out ) Exposed wiring Missing spare tire and jack It's only been 3 weeks, so we dont know what else may come up. Sad Situation. The check engine light will NOT go off as well as the light that shows something may be wrong with the tire pressure. We spoke with the owner Williams, whom must have recognize that a bad deal was made concerning this vehicle and sent the car to a shop to be fixed 1 week after it was purchased ( yes, my sister had to drive around with no break, a squealing and popping car for an entire week - yes dangerous and embarrassing ), we dropped the car off on a Saturday morning and picked it up that evening ( inconvenienced once again but yet they took a $2,000 down payment from her,The car is overpriced and the intrest rate is outrageous ), only fixing the CV joints and the brakes. We recently went back to Marietta Car Center pick up a spare, but was told they didnt have a jack- wtf!!!! The spare looks as if it's seen better day.... So disappointed with William and the staff at Marietta Care Center. They suck and I wouldnt refer my worst enemy to this place. If there was a photo of what a Shady Car dealer look like.... William's Face would be it. I feel partly responsible for my sisters situation, I'm trying to find someone to refinance her vehicle so that she dont have to deal with these crooks at all, also trying to help get her radio repaired.

I bought a car Tuesday, Thursday it had to go in the shop cause it was over heating, got sold a car…read morewith a blown head gasket when that is the WHOLE REASON I got another car because my old car has a blown head gasket, then find out today there is no compression going to my engine which means my engine is more than likely shot and now I need a whole new motor. And I bought the car outright so the fucking buy here pay here place won't give me a refund and only gave me 500$ to "help me fix the car" now instead of 4700$ for a new car so I can get back and forth to work I'm now paying 7000$ because a new motor plus the labor to put it in is 3000$ so I'm pissed because I got ripped off and lied to and cheated DONT ANYONE EVER GO TO THIS PLACE THEY LIE STEAL AND CHEAT PEOPLE AND DONT CARE AT ALL!!!!! I WOULD GIVE THIS PLACE NEGATIVE STARS IF POSSIBLE

Spent $10k for a car that is undriveable. Didn't call me back in a timely fashion and declined to…read morefix the issue. I even offered to sell the car back to them and to pay to help offset the cost. They wouldn't do it. Take you business somewhere else.