I had reserved a room for an event in January. I had a surgery in October and got two terrible infections and I was told to not travel and especially not to go in water. I pleaded with this resort to give me a refund and submitted two Doctor/Surgeon notes multiple times. They said I purchased a non refundable room and there are absolutely no exceptions, I tried to dispute this with my credit card company three times but to no avail. I contacted them a final time asking if we could split the cost. They said absolutley not. They said had I not disputed the charge they would have given me a credit (they never told me any such thing) . Bottom line is Im out $2562.00 and they wouldn't work with me at all, lesson learned to never buy non-refundable but this place could have had a little compassion, even $100 dollars of would have been a gesture. So that's my story, unfortunate but what are you going to do. I would never give them another red cent though. #SCUMMYPLACE read more

2.5 stars really? I'm shocked! Maybe they've made some recent changes because I give them 5 stars. We stayed 5/7/2023 - 5/13/2023 and it was awesome! Below are my comments. We chose the Deluxe suite with partial ocean view (listed as two queen beds, but pretty sure they were kings like I have at home). The room was super nice, tastefully decorated, well appointed, and clean! My mattress was luxurious. This is a luxury resort. The bathroom could've used more hooks for towels but that would be my only (very minor) suggestion. The A/C was more than enough to keep our room cold, hot water on demand, and the ocean view was HUGE...far better than the listed "partial ocean view" on their website. We were extremely happy with the view from our room (we were on the 11th floor). From check-in to check-out every employee we came in contact with were not only very professional, but super friendly and accommodating. They always greeted us with a smile and eye contacgt as we passed through the lobby. Drinks and food at Eden and Mantamar were wonderful. While lounging at Eden we did get a lot of offers for massages, but who cares? The masseurs are HOT AF so just talking to them made our day!!! Daily access to the Mantamar (breakfast included each morning), unless you need a full kitchen and multiple bedrooms/bathroom, then the Almar has it all IMO. Now for the bad part. OH, there is NO bad part...everything was honestly superb and we'll definitely be staying at the Almar again - SOON! Thank you to all of the staff at the Almar for making our stay so awesome. Every person who works there deserves a shout out, but I can't remember everyone's name. However, I definitely remember Francisco (Eden pool). I had a bad sun burn and he was constantly checking on me and moving the umbrella to keep me in the shade. He ensured our quesadillas were crispy, our drinks came out fast. He's just amazing - thank you Francisco!! Also, the manager at the front desk (didn't get his name) was so nice and accommodating. I sincerely do not have a negative thing to say about the Almar nor Mantamar. read more

Almar - View from the Eden pool - Resorts Near Me - Puerto Vallarta, JAL

We actually were stupid enough to purchase membership at Almar in 2012 before construction even began. We heard horror stories about these timeshares never working out, cant use your week, never availibility etc. They seemed to have solution for that in contract. Point system per weeks that you can save/bank use any time. AA+ membership for additional cost promissed guaranteed reservation, points not expiring etc. Once resort was open, two years later, they withdraw all those contracted benefits. Do not buy membership at this place. Better off making reservation if you want to stay there None of the perks they promise will materialize. Once they have your money , there will be always an excuse why you can't get what you were supposed to. See contract page of AA+ benefits supposed to recieve, and see email whats left. Reservation no longer guaranteed, your weeks expire after 2 years. Use it or lose it. Better off just making reservation when and if you want to stay here. Cheaper too if you do the math . There are other , better options now in PV for gay travelers. read more

See all

Made fraudulent charges to my credit card for things that we did not purchase. No hot water, no electricity for two nights, didn't get the room we ordered online, front desk help sucked. Definitely will not stay again and do not recommend. Very scandalous resort. read more

Im a latino tourist that has been waiting for a room for 2 hours, the receptionist was very clear that no late check outs are allowed or a a $20 fee per hour would apply. However my check in time was at 3 pm and it's already later that that time. All the white American tourist that have arrived AFTER me are being assigned rooms as I'm waiting still for MY room. How come I couldn't get one of those rooms (first come first served) I find this hotel a little racist toward Latinos as I guess they are targeting for USD... read more

I stayed here for 6 nights and I need to say, this is NOT a luxury resort. However, the customer service from the staff makes up for 10x over! They were kind, attentive, and never hesitated to help in improving our stay. The rooms were outdated but the view that came with them was extraordinary. Excellent location to the beach club, local activities, restaurants, and shopping. Food was very good and affordable, I wish the breakfast menu was a little more comprehensive but that is a tiny concern and didn't really affect anything. The only issue I had was how we had to put deposit down onto our rooms when checking in for credit. It was very confusing, not only to me but everyone we talked to. I've stayed at resorts around the world and I'm accustomed to charging resort charges to our room and receiving an itemized receipt when checking out. The checkout process was lengthy, and the charges were not explained or presented to us in a manner that made any sense. The resort really needs to update its procedures, it makes it very annoying to carry a card around when enjoying the resort. I would come back again to see if things improved once renovations have completed. read more

See all

Luxury, comfort and relaxation are not words I would use to describe Almar. Let me start off by saying that this place was a nightmare from the beginning of my vacation. I had paid for an ocean front view and they gave me the low level with the view of a sea shell water fountain.. I thought this was going to be the worst issue, was I wrong. I went to the reception area on three separate occasions to asked to be switched and each time I would just be given a blank stare until it was finally done two days later. To elaborate on how awful this was, we checked in on a Friday and left Saturday morning for an excursion that we came back filthy from Saturday night to TOO NO RUNNING WATER. The hotel left notes saying they were doing some work and that it would be back by the morning time. Did that happen.. NOPE! We went a full day with absolutely no water. By Monday we had ice cold water trickling in, by Monday night it was gone again! Received another note saying that a specialist from Mexico city was flying in to fix the situation, but wouldn't arrive until Tuesday evening.. what else was arriving Tuesday evening, A HURRICANE. I knew instantly that nothing was going to happen and they would blame the hurricane on all the issues. They somehow kept checking people in to the hotel not explaining to them severity of the problem. People were told, "It will be fixed later today". Everything I would see someone new checking in I would tell them to run! I ultimately had to check out and save whatever was left from our vacation. This place is awful!!! I WISH I would have listened to the previous reviews. THE BIGGEST MISTAKE I MADE. read more

The worst service ever. Never do what they say either. They just don't care. They seem very disorganized. One part of the resort doesn't know what the other is doing. Don't waste your time coming here. read more

Please people don't come to this F place! Believe it or not today October 7th, we been without Water Service for more than 24 HOURS long! We can't use the bathroom, brush our teeth, or take a shower! This is unacceptable! This is Unhealthy! Terrible!!! read more

Nice friendly service, but that was the worst burger I've ever had. Oh, and if you actually want alcohol in your cocktail, ask for a double. Just to clarify, this was at the rooftop Skybar. I guess one should not expect to get decent food at a bar. read more

Almar - Resorts Near Me - Puerto Vallarta, JAL

Been here few times before, nice place and staff on beach walking distance downtown. New addition this year of cabanas I front of everyone that didn't rent one blocking view, rude and I guess way to get more money out of people. Their prices for drinks and food are American, go down to green chairs (Ritmo) for reap Ake Mexican prices. read more

Almar - New cabanas at upstairs pool blocking view when occupied - Resorts Near Me - Puerto Vallarta, JAL

Best vacation I've had!! The staff was amazing and the room and pool was beautiful. We are almost everyday there and the food was fantastic. If I'm ever back, this is the only place I'll stay. read more

Staying here for 10 nights and utilizing all the amenities, I feel like I can write a fair rating for the Almar experience. First the great: phenomenal sunset views from The Top restaurant, Netflix Access on the Smart TV in your room, nice bathroom with a great shower. This is also one of the few hotels in the area with a gym, and, though small, it offers great views and decent equipment. Next the "Meh:" the service is inconsistent. There were many AMAZING waitstaff at The Top and at Mantamar that I will never forget, but there were also a few staff members that I will avoid in the future. Overall, my room was just ok. It looked great on first sight, but I began noticing lots of examples of broken fixtures and dust-filled areas as the days went on. The walls are thin, and you can hear people walking and dragging chairs above you and next door. At the Spa, I ordered a massage, manicure, and pedicure package on one of my days. The manicure and pedicure were supposed to come with a class of sparkling wine. My manicure was finished and I was halfway through my pedicure, so I asked.... and they brought me both at once. And it was 90 degrees! I feel a luxury resort should make you feel pampered, and you shouldn't have to ask for something you paid for. And now for the bad: The timeshare presentation was the worst. Despite what they tell you, it's high pressure. Don't agree to it! Also, despite their agreement to end at 75 minutes, mine was more than two hours. Additionally, you have to prepay for your Hotel Amenities and The Top Restaurant and Mantamar. Instead of charging your room, which in turn charges your card, they make you pay 6000 pesos a pop upfront ($320). Then, they leave a rude note under your door, stating you've "exceeded your credit limit" and need to visit the front desk. This freaked me out, because I thought either someone else was using my account, or I wasn't keeping track of my spending. When I went down to the front desk, I found out I was still 2000 pesos away from "exceeding" my limit. I paid extra for a "luxury" experience. I think this place still has some work to do. It not all about the environment.... it's more about how you make the client feel. I've stayed at 3 other places in Puerto Vallarta. This was adequate, but it needs to up its game for the price. For more luxury at comparable prices, try Garlands del Rio. read more

See all

Large beautiful rooms and the service is excellent. The staff are always very kind from Alejandro in reception to Brian at the pool bar to the incredibly accommodating room cleaning people. Very close to shopping, restaurants, and night life while still having great ocean views. read more

Almar - Excellent service staff by the pool. - Resorts Near Me - Puerto Vallarta, JAL

It's a party hotel that definitely caters to men. We are a lesbian couple and did not get an equal level of service. The pool wait staff was amazing and it had a beautiful view, but the front desk was the worst. The doors were thin and we could hear everything. We asked to change rooms and they refused. My wife broke her hotel wristband band and they kept giving us the third degree cause we didn't keep it. They also suggested we walk 4 blocks down the steep cobblestone streets in the rain rather than telling us there was an elevator that would take us down to the same place. DO NOT get anything from the mini bar, the prices are not displayed and they charged us $100 usd for a half of bottle of champagne . Oh and they will do a sweep of your room for damages, make sure you carve time for that so you don't miss your flight! If you're looking for a bunch of dudes where you can hear role playing through an adjoining door all night, go for it. Good luck mi amigos! read more

Horrible! We actually have a time share here and btw... We have to book a year in advance to get a crappy room and floor. This time we have construction right above us from 7am - 7pm. Don't buy a time share and don't stay here.... read more

Valentines Week Love love love "you can have it all' at the Almar Gay Resort and Mantamar Beach club. After this year of craziness it has been wonderful to come here and have such an amazing time. The SERVICE is outstanding. The STAFF is like family. Special guest service attendee, Margarita, has made us feel so welcomed and we had such a great conversation. Charley and Martin are two of the best Massage Theraphist we have had and we continue to get at least one massage every time we come from them!! So relaxing. We have also had their deep tissue and it has been very nice. They both also give great facials. Carlos the manager of guest accommodations ensures we have a "great recommendation" for dinner and just having the same face smiling at you brings you such joy when you return. Amy has always been a touch of sunshine making sure all details are handled for the day. Charley(really Carlos) brings my wife special treats and it all wraps us up in a huge bubble of LOVE!!! There are so many people that really show you how happy they are that you are here. It has been amazing and we both feel safe and secure as the testing to fly home is done here at the resort. Even the doctor is nice!!! Norma and Jose make sure every desire is handled at the beach club and although it's still under construction - The Eden is making great progress and should be opening soon - in a few weeks!! So soon Leslie will be coming back!!! Why not? It is so beautiful and safe We just love it here. Please join us for a beautiful time at the Almar. read more

See all

Holy shit! This place is the worst! When we arrived we were given "a virtual tour of the property" after flying 7 hours on no sleep! At the end they try to sell you a timeshare kind of thing. Then we are placed in a room that has literal demolition happing all around our room (remodeling) after being woken up at 7 am after flying 7 hours the night before. To find out coffee maker full of mold in the water tank. We ask for a new room. "Oh! We are sold out, but (ironically) we have a suite that is available for an upgrade $120USD a night! We are here for a week. Ok fine. Whatever. Then today we have 2 friends come over for to enjoy drinks $$$ and food$$$ by the pool. After we order we are told that they each have to pay $75USD to be at the pool. So we cancel our food and told that we still have to pay! OMFG! This place is a scam! Do not stay here! read more

In all my times visiting Puerto Vallarta, this has been the best place to stay! I love how the staff went above and beyond to make our stay special and create an inclusive environment. The rooms were breathtaking and the included room hygiene products were perfect. We spent time at Mantamar (for more of a party scene), Top Sky Bar (performances), and Eden (for more of a chill scene) - both were great, I only wish they stayed open longer than 8/9pm. We can't wait to come back! read more

See all

The worse experience EVER!!!! When we arrived at the resort, they said that they no longer had the room available that we paid for and tried to convince us to down ground. After an hour of debating, they finally gave us the room, with the "ocean view" of abandoned buildings and construction. The entire staff was aggressive and kept begging the guests for additional tips. Then, they gave us the option of smoking on the balcony, and then charged us $250 at check out because they said, "they smell smoke". The staff at this resort entire motive is to get as much money as possible from their guests, so beware. read more

We had booked this getaway months in advance as a birthday celebration trip for my fiancee. Low and behold the week that we were going to be there it was announced PV would be on lockdown. Beach shut down at 3pm and all bars and restaurants by 8pm. Regardless of the Covid shut down, my group of about 30 friends decided to still make the trip to stay at the Almar Resort. The staff was very accommodating to our situation and understood that we were there to relax and recharge. As my partner and I checked in we were told that the rooms would be sanitized for our safety and all measures in place to prevent the spread of Covid-19. Upon check in temperatures were taken and hands promptly sanitized, as well as having to step on a sanitation mat before stepping into the hotel. All staff wore masks and took measures to follow all guidelines for our protection. Upon being greeted by Diego, we were welcomed with welcome drinks and sat in a waiting area as they processed our check in. Once checked in we were given a kind of orientation of the hotel, and were offered to participate in a timeshare presentation. We were exhausted and bypassed the presentation to get to our room to freshen up and meet the rest of our party to begin the celebration. When entering the room we were a bit hesitant on the location which was basically same floor as the lobby but decided to just go with it as the view from the balcony was the beautiful beach front. However, while unpacking we noticed hand prints on the mirror and what seemed to be an unsanitized toilet (I will avoid details to not be crass). This was alarming and unacceptable. We immediately reported the situation and our dissatisfaction to the front desk. At once the staff at the hotel showed their concern and reassured us that they would look into why what had occurred and immediately offered to amend the situation for us to be happy with their service and property. The Guest Services manager on duty, Alfredo Jimenez, took all the steps necessary to make us happy with their service and apologize for what had occurred. He was able to change our room to an upgraded suite and with the help of Erica, offer us two complimentary relax massages at the hotel spa. This made us very happy and put our minds at ease as the new room was completely sanitized after they showed it to us for our own inspection. Moving on to the rooftop bar aptly named, The TOP, we had a great time at the shows with the performers. Cecille's singing (she's their live drag singer headliner check her out) was amazing! As well as Mizz Peaches, the fire dance guy, and the Broadway boys. The service and drinks were great but I would say they need to work on the food options, day 1 we had the steak tacos which were tasty and the ceviche which to our dismay had no flavor and just tasted like boiled shrimp with cucumbers, lacking all the flavor one would think to find in Mexico. The other highlight to this resort is their Mantamar beach/pool area. Here they offer beach side service and lounge chairs on the sand. With your stay at the hotel you get free access to the beach and pool parties. Again the beach access was only until 3pm but you could enjoy the pool till about 6pm when the pool party concluded. All in all it was a very relaxing, enjoyable, trip. Thank you to the staff of the Almar, Mantamar, and Top Bar for your amazing customer service and attention. I am rating this place a 4 overall. Oh and about the relax massage - the masseuses' Valentino and Armando were very attentive and professional we felt like brand new babies after their skilled hands massaged away all of the stress. read more

Generally this is an overpriced resort catering to the LGBT driving up pricing and cutting cost on the amenities. The towels look like used rags fraying on the sides, the servware is unclean and after waiting an hour after arriving for our room to "be ready" the room was still not clean and had watermarks on the surfaces from the previous customers. We arrived today for our anniversary and my boyfriend reached out by email in January to request a quiet room and let them know it was a special trip for us. They did not respond until the week of our arrival. 6 weeks later. After arriving they tried to scam us into sitting through a timeshare sales pitch for free breakfast. We stayed at another property for a few days in PV before coming here for the final leg of our trip, it was by far a superior experience. The other property really went above and beyond to make our experience memorable. Now we are here with dirty dishes and torn towels. read more

See all

I have been staying here for over 5 years and just returned after spending New Years there with friends. It was very upsetting to see how this place has changed. Many of my friends are timeshare holders. As a "Member" you are supposed to be allowed 4 guests into Mantamar beach club. Also there is supposed to be no Black-Out dates. During our stay my friends were unable to get their 4 guests into the beach club and were told that New Years was a "private event". Seems to me that Almar and their Membership program has turned into a complete scam. Very disappointing experience Management can feel free to reach out to me at Vince@vmrusso.com for more details. read more

Once you book this resort better not have to cancel for any reason or you will still wind up suing the full price. Having booked 9 nights and on the 6th night got a call from home that my granddaughter was in an accident back home and in critical condition. To add insult to injury. After So notifying the resort management and they basically said sorry but you must pay for the entire reservation made, so for 3 nights I wasn't going to be be spending there. Extremely insensitive management, f for failure on customer service. The concierge made us a reservation for ATVs on Saturday And even though they told us because of COVID we had to pay with cc and couldn't add it to the room. Well we hadn't paid for it yesterday but they still charged for it. What started as a nice checkin process quickly turned into an annoying high pressure timeshare like sales pitch. LGBT friends lease avoid this place. The resort fees for the Mantamar are somewhat reasonable although cabana rentals are ridiculous around the pool, $150. For 2 people per day, that's more than I've ever paid in Hawaii. The walk from the hotel down and I mean way down to the resort is 167 steep steps where you'll run into several people trying to sell you drugs. I WONT BE BACK and advise you to use Airbnb, bigger, better, cheaper. read more

This was once a very fun and interesting place. Unfortunately, it's in decline. The staff is beautiful but not equipped to deal with customer service. The rooms are a casualty of over use and poor maintenance. At checkout there were overcharges for every room in our group. The beach club was not clean and treated as an income source for the hotel. It's truly not for hotel guests. We ended up using the neighboring chairs for a fee because the chairs at the beach club had been sold to others. Even the chairs dedicated to hotel guests. read more

This is my fifth year staying at Almar so for what it's worth I've had several different years and almost 5 weeks of staying here to come up with my assessment. To stay here you can book as a 'hotel' or they offer a time-share package which is what I am. With this you are called an owner and get a few extra perks. Almar is the main complex with a tall tower giving you beautiful views of the bay. Part of the resort is Mantamar which is the beachfront property directly in front of the hotel. This has a small restaurant, beach seating and a great pool with double chaise lounge chairs called Balinese beds. Two years ago the hotel added an additional building 5 stories tall in-between. On the top floor of this new building is a beautiful infinity lap pool with Balinese beds, loungers and private cocoons. All gorgeous. The hotel rooms are spacious and well equipped. Some rooms also offer small kitchenettes and you can get two rooms connected which is the package I have. Bedding is great, big walk-in showers and lots of closet space. All have small balconies too. The grounds are stunning and you can tell everyone takes great pride in their property. I'm always amazed at how kind and nice the staff is. Very very nice! Polite, gracious and always friendly. So for all that goodness I am giving them very high regards. Unfortunately the service just plain sucks big time. At least they are consistent with this poor service as it really hasn't changed since the first time I was here. That has helped over the years of coming here as I just have learned to set my expectations very low. As a couple of examples just with the first 24 hours of my arrival last week: 1. Arrived to the hotel at 7pm. The concierge greeted us immediately and then told us we have to wait for the front desk person to return so we could then check in. Twenty minutes later this person arrived! 2. Walked into our room and we had floor 2 of the new addition. (A little reminder here .... I am a 'double' owner for 5 years AND I booked my stay the last day of my stay the year before meaning 51 weeks earlier). Our view was completely blocked by the back side of their Mantamar building. Great room, the double we wanted, but the view is obviously kind of important and one would think an owner who had booked the room 51 weeks earlier (who also requested a room with a view) would get what he requested. 3. Breakfast the next morning .... Waiter got our order wrong, never got us the cream we had asked for our coffee and then refilled our empty cups with 'barely' warm coffee from the thermos. 4. The maids had our 2 rooms ready after breakfast but gave us only 1 bath towel and 3 hand towels and 1 wash cloth and left just decaf coffee and not replacing the 2 bags of regular brew that we had used. What I described above is just par for the course with Almar. I don't bitch and complain and just go with the flow here. I know American's expectation of 'luxury' and that view of the good folks here at Almar are EXTREMELY different. If you can keep that in mind you will do just fine here. It is truly a beautiful setting with an easy beach/paved boardwalk to the Los Muertos Beach Pier. read more

Just getting home from my time at this hotel... Horrible, horrible, awful, horrific, awful, horrible, the worst!! Although the grounds are very beautiful and the rooms are nice it does not outweigh the clueless and rude staff. After a four hour flight, one hour airport situation and 30 minutes travel... As soon as you get to the hotel they have you wait and then attempt to sell you a timeshare. Also I was informed that the final night of my reservation was not available so they had to see if they could give me a room for the last night... Then they made me check out and re-check in for the last night I was charged close to $250 for the last night and I was moved to a room that was directly under where they were doing the construction, very loud construction. I asked several times for a manager and was told that there was no manager on site for the 3 days of my visit. When I complain to the front desk they looked very clueless and had a very strong language barrier as if they couldn't understand what I was saying. in the hotel rooms they have several bottles of water everywhere in the room, but I was quickly informed that you are charged for the water. One of the nights they turned off the elevator and I was forced to climb four flights of stairs admittedly tipsy. Also the food and drink at the bars are on the higher priced end.. I will say this the pool is very nice but I can't stress enough this was one of the worst hotel experiences ever I would NOT recommend this hotel.. read more

I'm not sure where to start with this review. When we checked in we were greeted with a lovely drink and cold fragrant towels that was lovely. We had trouble checking in do to their poor internet connection at the front desk. We actually came to this resort in wanting to possibly do a timeshare. However, I wanted to see how they treated their every day guests without the hard-sell. This was definitely an eye-opener and I would never do a timeshare with this company!!! We set Down at the concierge desk to set up our activities for the week. One of our main interests was the beach club and the cabanas. We were told the hotel could not book that for us. We were told we had to go down to the Beach club to book it ourselves or go online. Once we arrived down to the beach club the following day we were told that the hotel had to book it for us to get our discount. We gave it the benefit of the doubt and spoke with the concierge. They said they would make it up to us to go back down on our next time and speak to Angel. Angel came across very defensive and not willing to work with us whatsoever and didn't even understand why we had asked for him. So once again we paid full price for the cabanas that we should be getting for a discount. This is supposed to be a luxury resort, Sorry ladies if you need to stay here your services are very limited. Don't asked to get your hair done or anything like that in the spa because there is nothing here for you. With a lot of work and effort someone from the outside was brought in making sure they let you know just how difficult it was to find. Once again nickeled and dime you for any of the extras you might want during your stay. Be careful of the staff if they find you sexually interesting. Repeated advances become almost stocking at times and make things very uncomfortable. Makes it even more difficult if you come with someone special. If you go for your morning breakfast, that comes with your room, make sure you order from correct menu. Just before your food arrives they show you a different menu to show you what comes with the room. I will say all the food is presented beautifully. However, hot food goes on hot plates kitchen. The wait staff is in no hurry to get your food or drinks. Food comes out slow and cold. Waiters are more into each other than their guests. One morning we left the hotel at 9 and came back at 6 our room was still not clean. When we spoke with the front desk we were told they have one girl who cleans the whole place and she would get to it when she had time. The Resort is charging full price during major construction. It starts Daly at 8. Good luck sleeping in if that was the goal of your vacation We were told do to all these problems they would make it up to us on check out. Once again we were lied too. In fact they figured out ways to charge you even more. Absolutely not LBT women friendly. read more

This place is a dump. The staff are awesome but don't be fooled by the website photos. Don't accept a room on the lower floors. Definitely not worth $300 per night. read more

See all

I was really looking forward to staying here. I have stayed at Casa Cupola before, which was OUTSTANDING, but I wanted to try Almar, primarily for location. Unfortunately, making the reservation was a nightmare. I initially made a typo with my credit card number, which is completely my fault. But then I provided them with the correct info multiple times, and they kept reading back the wrong info. The staff was so rude and condescending with me that I finally just cancelled the whole thing. I have never been treated so rudely by a customer service "professional" when I'm trying to give them money. Very disrespectful, and kept telling me I was "wrong" when I was not. read more

This place is absolutely awful, I've stayed many times in the hotel and was conned into buying a timeshare, it's a complete rip off, stay away, Lots of false promises and lies read more

I was very disappointed with my stay at Almar. I booked specifically trying to support an LGBT resort. What I got was a resort that was under massive construction with hit or miss customer service. My first experience at the front was decent. Jose helped me carry bags in and escorted me to my room. My room was a corner spot and had zero views of anything. There was a hot tub in the patio, but zero privacy. You're surrounded by balconies and other properties overlooking your hot tub. I did end up using the hot tub, but was blasted with dead bugs when I tuned the jets on. Apparently it wasn't used in a while! Construction is going on in a lot of areas and it is very loud. Hallways are blocked off and construction crew are all over. I went up to the spa to book a massage, and nobody was there to help. There were 2 ladies sitting in the room directly next door, but never once stepped out to help. I had to open the door and ask for help. The Top bar was just ok as well. I ordered a drink and it took the guy quite some time to deliver. There were probably 2 other people up there at the time, so definitely not busy. After I got my drink, that was almost the last time I saw him. He did come by again before me leaving, but my drink was already finished. I'm glad that I only stayed here one night and moved on to a better property down the street. One of the biggest negatives about this place was how you had to walk out of the resort through construction to get to their pool. I was hit up by 2 groups on my way there and back for drugs. That's not my idea of a relaxing resort experience. Would I recommend? Nope. Look elsewhere. read more

Where to start... I truly tried to support this resort because it's LGBT but this stereotypical , racist resort is horrible... I have highly recommended this resort in the past on my social media and all cause this place WAS great.. CUSTOMER SERVICE IS HORRIBLE NOW.. Approaching the resort the greetings were horrible.. so much different from the past.. I was actually asked to pay total cost of room upfront PLUS DEPOSIT... Mind you this is my 3rd Time in puerto Vallarta and never have experience anything like this... So i asked when do you pay for resort stay before when actually booking on your site??? So here day 3.. go to room key doesn't work!! Go to lobby explain key doesn't work He gives me new keys go try them DOESN'T WORK.. go back and he tell me well you might need a battery.. Me: Ok so am i suppose to check that too? So i take another set of keys and check DOESN'T work go back to lobby again!! Go back to lobby he calls someone and they come and tell me door is open go to room and still door is not open.. asked the guy well you told me door was open he STAYS silent now.. going on 20 mins of door not open.. Wasn't offered a upgrade or different room.. eventually room was open and no apology's or anything for inconvenience he says where do you want keys and leaves... as i brought 4 guest here with me and they have all experienced poor customer service.. this will be my last time staying here.. Customer Service is HORRIBLE.. read more

Worst experience ever. I own many timeshares and I have never had such a nightmare. I would never return with the current management. While there are 4 or 5 extraordinary staff members, none of them are in roles of responsibility. read more

We had a good time up until check-out: room was clean, staff at the TOP where we had breakfast every morning were nice, location is convenient but the two things completely negated positive experience: 1) At check-in they put the fixed wristband on you to wear during entire stay, it's a braided band with some rather large wooden piece in the middle. It may feel ok during the day but when it's soaking wet after shower/pool it feels very uncomfortable, particularly in bed. It also collects any bacteria from the water anywhere you go. The purpose is entirely so that the staff can tell who is the guest at the hotel and who is not. There should be a better way to solve the problem, without the inconvenience of forcing paying guests to wear the band at all times. 2) By far the worse part of experience was the checkout: we had left the room and headed to front desk where they called someone to verify the mini bar and room condition. Much to our suprise they claimed we had consumed a bottle of expensive tequila and added a $200 charge to our bill for that. The whole claim is absurd: I haven't had any alcohol drinks in years, my partner doesn't drink hard liquor at all and we didn't have any guests in the room who might have consumed the tequila. This was clearly the fraud the hotel staff pulled when they realized we already left the room before inspection. Of course any protests were met with stone faced front desk staff and manager wasn't available. We probably left more than $200 in tips during our stay so we can survive the loss, it's the bad taste that lingers forever. Before check out we were looking forward to plan our next stay at the same hotel. There's no way in hell we are going back to stay there after this, it just feels incredibly dirty to have this thought in the back of the mind- where are they going to rip us off next? To deal with in-room bar fraud perhaps take time-stamped pictures at check in and every day before you leave the room. Request inspection in front of you before you leave the room for check out. Oh, and aggressive timeshare sales is not nice either. We arrived tired from long flight, yet the sales guy took 20 minutes to try and entice us to sign up for his presentation with freebies like free breakfast or massage. Just cut it short and go straight to your room after check in, it's a waste of time to listen to the sales pitch and memberships are never worth it anyway. read more

Me and a group of friends came here to celebrate a friends birthday. When you check in you receive a card for a free drink. Yay! The hotel was cool, loved the selections in the mini bar, and the bar on the top level was pretty cool. Was very disappointed with mgmt as they kept asking us to turn off our music. It wasn't loud plus we were on the balcony. We came to Puerto Vallarta to party. Another misunderstanding was the section above the main pool which has a hot tub. My friends were there for hours drinking and enjoying the hot tub, but when I came a random man says we have to leave because we didn't have a wrist band. (It would've been nice to know that before I came.) Overall the stay was good. read more

Almar - View from my balcony - Resorts Near Me - Puerto Vallarta, JAL

A hotel to avoid. We picked an ocean view room at the time of booking, but upon arrival we were ushered into a room overlooking some plants. The manager whom we approached to ask for a remedy told us there was nothing he could do and that the "hotel was full". How does a business charge for a room it does not have?!? The hotel also slapped us with service and resort fees undisclosed at the time of the booking. This is an unfair business. We feel that were treated without courtesy or professionalism, including by Rafael, the manager --sadly. I would recommend avoiding this business. Take your money somewhere else, you will be happier read more

Would never stay here again. I made a reservation in January and reached out directly to the hotel to confirm quiet room twice informing them of our anniversary . No one bothered to respond for 2 months. Check in experience was disorganized, our bags with laptop and passports thrown unattended in the corner and we were told that room was still not ready past 3pm. Went to the roof bar and staff did not acknowledge our existence for 5 minutes. Despite asking for a quiet room for our anniversary, we were given the room with direct view of the pool subwoofers, shared door with a loud couple and directly in front of the staircase with loud drunk people constantly passing by. This is not how you treat guests!! Completely ruined Puerto Vallarta experience for us. Hotel should have informed us of their 24/7 disco environment back in January to allow us to make alternative accommodations. Other properties treat LGBT community better !!! read more

See all

Checked in. Arrived early. They took 1 hour to process our passports only to tell us we had to wait to check in. Fair enough, although it would have been nice to let us know we would have had to wait so we could have spent that time on the beach. We were told our rooms would be ready in half an hour. We came back two hours later to find that our rooms still aren't ready and this was well after the check in time of 3pm. They were unapologetic, uncooperative, unfriendly, unhelpful all while being way over staffed with no one able to help. Appalling! Considering it's an LGBT catered hotel, you think customer service would be their top priority. read more

Just stayed a week. This place is not so nice. Actually nightmare is more accurate. Lots of hookers and always trying to sell you upgrades. Trying to sell time shares and the staff just wont leave you alone. I think this is a prime example of a hotel that is all about getting every last cent out of you. Also lots of noise and construction, cant sleep in because of the jackhammers. Do yourself a favor and go someplace pleasant. read more