This has been the friendliest Alo I've been to date. Most of the other ones do not acknowledge my presence. Someone greeted me when I entered and I was also checked in with to see if I needed help with anything. I had a somewhat complex return and everyone was super helpful in providing the best customer server experience. Thanks to the Santa Monica Alo team! read more

The store is beautifully and amply stocked with their merchandise, sometimes the latest that isn't available online yet. I went on Black Friday to take advantage of the 30 percent off (if you use their app). The off-white leggings I bought were literally see through. I took them back, and this is what I want to express to all about their return policy: I was able to exchange for a different color (black), but I was told that normally, you can only exchange for a different size with the very same item. Buyer beware of their return policy. read more

Upscale workout clothing g and accessories. Staff is great and very helpful. Went with a friend who needed to exchange some things. Effortless and easy. read more

ALO - Women's Clothing Near Me - Santa Monica, California

We came in with our family to get some make up and leggings. My daughter didn't end up getting the leggings and the staff looked pissed. Wow! Rude! We tried to buy various make up products at the counter but the rude staff demanded an email or they refused to sell anything. They were very rude and condescending about it. We almost left. We finally gave them an email but the overall experience was just pure bitter. This place is overpriced and you get the rude ladies (younger version) from the movie pretty woman. We never encountered this in San Diego UTC. Never again! read more

A few weeks ago, GF and I visited this location. Of course, she tried on a couple dozen of different outfits. The staff were exceptionally friendly and helpful finding alternative sizes and designs. True to her discriminating tastes, GF did find a couple of items to her liking. As a alo member, there was a 30% sale. I returned this week just curiously looking for hoodies and a jacket. Our previous sales associate did remember me and our recent purchases. Again, the staff was helpful and I found two tops of my liking. I like the fit and quality of alo. I'm happy! read more

There very welcome And Mark is very friendly and also helpful love coming to this location.

I had a very uncomfortable experience at this Alo location in Santa Monica. When I walked in to buy a gift card, I was greeted with ' what are we looking for today' and when I replied, I'm just buying a gift card that's at the register. The gentleman said you'll need ID for that, without any explanation. I questioned it, and despite what he said about the ID, he allowed me to the register.. When I questioned the ID requirement, the cashier claimed to ask the manager, but there was no clear answer or communication. In the end, they still let me purchase the $100 gift card anyway -- which made the entire situation feel unnecessary and poorly handled. The experience left me feeling singled out and uncomfortable, and honestly, it came across as prejudiced. If ID is required to buy a gift card, that should be clearly stated upfront and applied consistently, not selectively at the door. I only completed the purchase because I needed the gift card for a Christmas present, but I will not be returning and will not be supporting this location again. I would strongly recommend avoiding this store due to the lack of professionalism and respect. read more

So this review is mostly for the customer service of the online ordering. Whenever they offer the 30% discounts, it is useless to even try to stop in their stores since they run out so quickly. For this reason, I decided to shop online, which was also a huge hassle. My shipping took forever and the tracking number was inaccurate. I have been waiting for a package and keep getting delays from UPS. Back in the day my order would get here within three days, which is fitting for a high-end brand. Once upon a Time when Alo was a quality company, they used FedEx and now they have resorted to UPS which is a far inferior service. In addition, I had an online order "canceled" because they claimed the item was out of stock and the refund was not placed quickly. When I called the customer service line, they confirmed that the product was not available however it actually was! So now I am still waiting for another product that is taking forever. The clothing is OK but for these prices, the Customer Service should be top-notch. I have stopped wearing Alo a long time ago because the quality of the legging have deteriorated. I'll still love their sweats and their trousers, which is what I ordered from the online sale. Fingers crossed that my order arrives at some point. read more

Everyone working here was extremely helpful and welcoming. I bought a great outfit here which the staff helped me purchase!

I honestly can't stand this location anymore. My first bad experience was when I came in to exchange a pair of pants because they were too big. Since I bought them at another location, the tax was slightly different and they said I owed 42 cents. Forty-two cents. I told them to just charge my card, but they said there was no way to do that and that I needed to go "find" 42 cents. I was shocked. Where exactly was I supposed to magically find loose change on the floor? I asked for my item back because the situation made no sense, and the employee told me he couldn't give it back since he had already processed the return. I had to walk all the way back to my car, upset and embarrassed, just to dig around for 50 cents so I could get my own item back. I couldn't believe they couldn't override something so small or show even a hint of flexibility. Then today was the last straw. I came in to return a few items not for cash, just to put the amount on a gift card. It was 8 days past the return window, and they still refused to help in any way. No empathy, no understanding, nothing. Meanwhile, these clothes are NOT cheap. We spend good money here and get treated like we don't matter. What makes it worse is that I've been in and out of the hospital this month and working nonstop. Today was literally the first day I had the energy to come in, and the staff couldn't care less. Just a quick "no" and then back to whatever they were doing. Dont shop at this location ! read more

Good selection of clothes however the Customer Service was not good. The team need to be on point given the quality of the brand. There's was no one to help with the changing rooms. Given the price you charge when comparing you to Lululemon it was a night and day difference. I think you guys need to review your CS and work on driving quality brand with quality service to equal good customer service. The team weren't really friendly and didn't seem very genuine. We also shopped at Lululemon and it was a night and day difference. read more

I've windowed shopped here before but this time I went in looking for a gym outfit and couldn't resist trying out this time. The majority of the store is woman's wear with men's wear towards the back of the sales floor. Not a large selection of outfits, which made it easier to narrow down my choices. Picked a few pieces and asked the sales associate if I could try them out. Immediately I noticed an air filter in the dressing room, how impressive is that! How often does a retail store have them visible? Or maybe it was just my observation lol. Got exactly what I wanted and had the guy SA ring me up. My full disclosure to him was I'm not a full on Yogi, his response was that I didn't need to be. Alo is a lifestyle brand! The quality of the clothing and fit most especially sold me and now I have a 30-day trial of Alo Moves online. Maybe I'll go back to doing yoga once again!! read more

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Wow, what a gorgeous location and what a gorgeous store so many beautiful things I wish I had more money to spend but everyone there is super friendly obviously the promenade has suffered in recent years, but it is a gorgeous store. I'm hoping for a newfound love for the third Street promenade from the rest of the community we need to get our people and stores back together again. read more

Surprised to see low ratings about customer service but when I visit on Monday, March 13th, the sales associates on the floor, fitting rooms and cash register were all attentive. Hopefully they took the low reviews into consideration and made room for improvements? Heard about the Alo brand from a past colleague and I finally decided to step foot inside a store and see what their items are all about. To be honest, I much prefer this brand over some other popular, overrated brand that starts with the letter L. Prices at Alo are comparable to other "luxurious" active brands but I personally love Alo more as their attire fits much better. All items I tried on are true to size. Nothing bunches up or squeeze your "fat." Fitting rooms are clean and aesthetically pleasing. I ended up purchasing a sports short tank w/built in bra and matching leggings in hunter green. Maybe this outfit will give me a bigger motivation during work outs lol. Wish there was a location where I live. Next time I'm back in Cali, I'm gonna visit another location and purchase some more stuff. read more

So interesting to see that the customer service here has gotten negative reviews in the past! My experience was bad too. I thought since this was an expensive place that it woud be good. Instead, the girl (and I don't mean to be disrespectful, she was a girl with the worse attitude) at the register badgered me for my email info. I said no. When I requested a bag for my purchase (over $100 pair of pants) she wouldn't give me one unless I gave her my email. What!? They really should treat customers with a little politeness and courtesy, not to mention gratitude for keeping their business afloat, instead of acting like they're doing you a favor. I see that other reviews say the same. Hey ALO, you're not all that, so get over yourselves. read more

I love this store, but unfortunately, the guy at the register, when packing my dress, just tossed the bag instead of handing it to me...In other Alo stores, I would give a higher rating, but here they need to replace the cashier. 8/14, 12 PM. read more

I walked into this store a few days ago just to be looked up and down as I was browsing. I'm not sure about anyone else but I do not want to be bothered while I'm shopping unless it is someone offering to help, not sizing me up and looking at me in disdain. While this may be an attempt at a luxury sales strategy, it did not pan out well. Alo does not have anything special about it, though this location was well organized. read more

The personal service was so great that I visited this store twice. Nicole helped me find items in my size, explained different fits to me, and made helpful suggestions. Likes the service and clothing so much that I visited another Alo store at Manhattan Beach...another helpful and pleasant experience! read more

I live to shop here. I could not love Alo more. It is almost all I wear. On top of that the people who work at the Alo store are outstanding. The sales girl from Marina Del Rey who lives at the Pearl building helped me on the phone today around 1:45. I was confused about an online order. She was so helpful and for that reason I will always stand by Alo. It's the whole experience. The sales girls also got me hooked on the skin care which I knew nothing about. I'm already a loyal customer, however there is nothing better than a good employee and an end to end experience. I feel so welcomed and it really feels like they believe in the brand and the customer. Namasta read more

There is no yelp review for online store unfortunately, so I have to comment here. Their customer service is completely unacceptable. I ordered online and had to cancel 5 minutes later because I used the wrong credit card. I cancelled via their chat and email. They said they will contact me back, they never did. I called a day later, they said they can't cancel orders, and I would have to get it and then return it. Completely unprofessional. Spent 30 minutes on the phone trying to explain that I cancelled within 5 mins of the order and it should have never been shipped in the first place. And what if you put in the wrong address? Then you are really screwed. Company with that much profit should have reasonable policies and customer service. read more

I'm a victim of the Palisades Fire. I knew Alo Yoga was giving 50%OFF to the people who lost the homes. So I went and asked the manager if there was any discount for us. He ask and checked my ID and he said yes. I had a Lululemon shopping bag with me. Then after a few minutes he came back to me on a very rude tone asking to check my shopping bag. Honestly I felt so bad , It was the first time in my life that someone asked me to check my shopping bag inside a store. There was absolutely no reason for that. I think could be a racist reason. I decided to leave the store. Wanted to be rude back to him but I decided to leave the store read more

I ordered online and came to exchange for size, but the only one they was clearly tried on a several times so I asked for a new one and they checked but didn't have any in store and for some reason could not order it to have it shipped. Wish the trip to the store could have avoided me having to reorder online. read more

I stopped bye yesterday to buy a sweatsuit in grey. I notified staff that there was makeup on the sweatshirts so they could switch them out or clean to try them. Employee just stared at me and my friend and said "okay". It was an awkward 5 second stare. We left after that. I don't know why every Alo store had the worst customer service except the Manhattan Beach one read more

I echo the general sentiment, y'all are RUDE and extremely unpleasant to shop with. Thankfully I went to Lululemon prior to Alo, which was very pleasant, the staff was helpful, cheerful and diverse. You can feel the disdain as soon as you walk in- which is weird because you're literally by the beach... any yogi would be turned off by the staff- Shout out to Alo corporate for making such beautiful designs but Santa Monica staff you are serving some serious attitude *purchase not necessary * I'm happy with the product but I would avoid the store and just so you know- I brought someone with me who also made a purchase and she felt the same way- so embarrassing! Tony Henchcliff swears by this brand but I have a feeling he has no patience for the people either! read more

This was my first time in this store. Carlos was the sweetest person to take his time to show me leisure wear to handcream and candles. The clothes are extremely soft and comfortable. Their prices are comparable to other stores in the area. read more

Almost all the sizes are always sold out they ask if you want them to order for you online so what's the point of the store being open ?? If you don't have anything in store read more

This review is for the coffee/juice bar that's located in the store. Stick to buying the clothes, not the coffee. The concept of having a drinks bar inside the store while you shop is a good one, but it wasn't well-executes in this case. The barista was taciturn and not welcoming. We came here on a Wednesday afternoon to take a break and get an afternoon pick me up, and there was no one else in the store at the time. They let you try samples of the milk, and the almond milk was very smooth. However, I got the chaga latte with the coconut milk (mushroom coffee) because I thought it would go well with the coconut whipped cream that was supposed to come with it. Unfortunately they were out of whipped cream so that decision was for naught. She also asked if I wanted it hot or iced, so while the menu says it's only available hot, know that you have options. A heads up regarding availability of ingredients would've been nice. Also, the two baristas didn't let us know when the drinks were ready and just left them on the counter while we were looking around the store. The chaga latte was slightly watery and the hazelnut taste was weak. For $8, I would've hoped for a better quality drink. There is a couch where you can sit with some low tables as well a couple of high chairs at the counter. Also tried the matcha latte with almond milk ($6), which was better than the latte but nothing to write home about. They do accept credit cards and for parking, use one of the free 90 minute lots located around the Promenade. read more

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Went on a Sunday to relax and shop. Headed on over the Alo. My overall alo experiences have been good to really good. This is just the second Alo location I've been to and I like this one way more. The store is nice and organized with sweet helpful employees. I loved that the cashier gave me a free black path water. If I'm ever in LA, this is my go to location. read more

Worst customer service ever! I went to return some items a few weeks ago The sales rep said she returned everything and I would receive a receipt only to find out the jackets were missing from the return when I called today I asked to speak to a manager-I was told I was speaking to one and the guy on the phone got nasty attitude with me and wouldn't let me explain what items were missing, kept interrupting and then hung up on me but before that he said you can call customer service "click". I called back twice to see what his name was since he didn't give it and they now won't pick up I spend way too much money here to get shitty service like this and if you were the manager, someone should really check your a$$ from corporate! You do not represent Alo Yoga. Don't pick up the phone if you don't know how to speak like a kind human. Hope corporate replays the audio to hear you! read more

If I could this store none stars, I would. So first off, let me tell how disgusting this manager Maria is. I had my assistant's niece return some wrong items that were sold to me. This prissy manager gets on the phone insinuating that these merchandises were not the ones that were sold to me, CLEARLY the tags say different. So she refuses to return them and urges me to call customer service. Lo and hold! as soon as I look into the bags, she removed all the tags and STOLE it from me! So I had to explain to customer service, the tags were attached and at first I did not know why all the merchandise were tagless then it dawned on me. SHE STOLE THE TAGS OFF! wow. What is this civilization coming to. I hope Alo knows that they hire thieves amongst management, what a joke and a poor excuse for a manager. read more

They refused to provide a refund, being a regular customer I won't be shopping here. Never had an issue at Vuori or lululemon. The item was unworn and I tried to return within 2 days of purchase. there was no legitimate issue With the tennis skirt, a droplet from my iced coffee landed on it while I was carrying it back. These sales associates are getting sassier and sassier. Unacceptable and unprofessional! Beware customers. read more

My family and I were visiting from out of town.While shopping at Alo, Anya and Anthony both were more than accommodating and friendly. They both deserve top tier recognition. They went above and beyond to help me during the entire transaction. Anthony was phenomenal at helping me after my order arrived damaged. The other staff were mostly just talking amongst themselves and not acknowledging customers. So I was pleasantly surprised when dealing with Anya and Anthony. Thank you! read more

Mail ordered through Alo website. First time February,2023 never received product. Took 10 days for refund. Tried once again May, 2023. It has been 10 days. Customer service says they have to conduct an investigation even though tracking info says package left in a City 40 miles away. I'm done and disappointed. Lululemon has the best customer service! read more

The store is jam packed with merchandise. So much product and yet nothing I wanted to try on was available in my size. You should be fine if you're a size XXS or XS. read more

Amazingly poor service experience- walked into store with intent to purchase. 4 staff members standing around just chatting with each other. No interest in helping. There was another couple who also walked in and out. As we were walking out , I pointed out the issue. Sent an email to their service group. Got an email with a promise that someone would connect as a follow up. Noone bothered. Just a bad experience all around read more

Just got a call from a Lauren ( might be taryn) she called me very rude asking if I needed to go over the story about what happened to me I did I let her know I was sexually harassed she then told me she was going to interrupt me because she said she knows that lady Annie isn't a predator and that she had every right to try and come inside my fitting room I talked over her and raised my voice and asked her if she's trying to say what I went through wasn't serious I began to cry on the phone as she's very unprofessional. ALO NEEDS TO TAKE THIS SERIOUS A WOMEN CAN SEXUALLY HARASS ANOTHER WOMEN. read more

ALO - Women's Clothing Near Me - Santa Monica, California

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I guess based on other reviews, I had the typical experience here. Received a pair of shorts from an online order 3 days ago and brought them here to return. The girls at the front treated me like I was human garbage and refused to accept my return because it had dog hair on it. They accused me of washing the item, though it was clearly brand new with all tags clearly still attached. They would not accept my return because of "company policy." Despite company policy, the nasty attitudes of these girls was completely unnecessary and totally off putting. My experience with these nasty girls puts a bad taste in my mouth for the entire brand. If their aim is to attract and retain customers, they're certainly doing a terrible job. Edit: Was able to return these with no problem or attitude at a different location. read more

One of the best shopping experiences ever! Everyone was super kind and went out of their way to find me stuff in the back. They continued to check in on me and asked me if I needed a room when I was just holding items. All their items were so soft and luxurious feeling. Coming here every month for sure since it's now my new favorite store! read more

I was in the Alo store on 3rd StreetPromenade yesterday at around 11 am. I was in the store ready to buy three sweaters that I'd seen last week atThe Grove. I wasn't sure of the size that I needed as many of their tops run on the larger size. The whole 20 minutes thatI was there, wandering around the store, not one of their three employees bothered to greet me or ask if I needed any help. Instead, one of the girls was telling another what she planned to buy later in the day. I seriously was so disappointed in the customer service at this store. The Grove store was so helpful and polite. I really wanted to go to this store as it's much closer to my house. I hope that the manager reads this review as the behavior of these horrible sales people will certainly drive away many more customers as well. These people should be ashamed of their rude behavior! read more

One word for this branch of trendy leisure wear for women - amazing sales associate Kathryn. She helped me pick out some pants for wifey as a gift, over the phone, sight unseen. I have no clue about women's wear but I do like to buy the wifey presents; Kathryn figured out the size, the color, and the style, based on my description of wifey's measurements. Sent the assistant to pick them up, everything went very smoothly, and wifey was thrilled. Five stars for this young lady at Alo Yoga! read more