This place looked great but was pretty horrible. It's expensive for not having anything that comes with it. You pay extra for everything. A complimentary breakfast OR ANY FOOD AT ALL other than some 8 dollar BS that's only available for a very limited time and everyday, would have been nice. The extra food they do have is super old. I saw a boxed up chicken salad down there for 2-3 days. We didn't realize how gross this place is until we were leaving. Stains on the floor and walls. I'm The people at the front are rude. On Saturday night, we asked for a beer from the bar, and the girl said that she didn't open the bar that night and wasn't going to open it up just for us. Just for a beer. It just rubbed us the wrong way. Not really interested in being in a place that doesn't care about their customers. Oh yeah, and some dude walked into our room at 9:30 in the morning unannounced. It was just crazy. 0 stars. Hope they can improve. read more

about the only negative thing I can say about this hotel is that they seem to be a bit understaffed for the business they get, but the folks there still try to accommodate. not really something that I'd say is a deal breaker. I'd stay here again, rooms are great, vibe is just good overall. read more

Stay at your own risk, the night we stayed there, the room and hotel staff were awesome. However, 3 cars were broken into including ours and there have been multiple break ins because there are no security cameras or security on property. read more

Filthy. Horrible service. And the noise!!! Supposed to stay three weeks. Three hours was too much. And seriously? Do I want to watch my fiance poop? read more

I loved staying here! Derek is a great bartender and even stayed open late for us! He's bringing in local DJ's and really working hard to cater to the guests. The service was excellent and the rooms were great as well! read more

Wanted to stay in something a little different, but this just wasn't a good experience. First off it feels like an ikea, and not in a good way. The room had all open storage no drawers, just a few open shelves and open closet. So we really couldn't unpack. I had to ask for anything extra twice, like extra pillows. There was dirt on the back of one of the sliding doors. (At least I hope it was dirt.) I told them about it twice, never cleaned it, and we were there for four days. I had to request towels for the pool and hot tub, every-time even though there was a place to store them. The pool was really small. Then..... Saturday night they had live music. We were on the second floor and from 9-midnight our room shook. I called down to the front desk and they said they had a policy of turning the band down when someone complained. They turned it down for a little while and then the base would start blaring again. I had to call down 4 times and little was done. We won't be staying in this hotel chain again. It might of been fun to stay in for one night, but highly impractical for long stays. read more

I stay here every time i visit Tulsa. The gym facility is pretty good, the staff is nice, the snack bar has so many snack options at decent prices! The price per night is reasonable with really nice, modern rooms. The hotel almost has a European minimalist feel to it. Definitely recommend staying here! read more

This place is Great! Every Tuesday, Friday and Saturday they have a great live music in their bar. The staff is always helpful and accommodating. their facility is always clean and it has provided me with a home away from home:) read more

What a neat hotel. I have never stayed here and typically use a Hampton Inn or similar but saw the price on a discount site and could not resist. I am so impressed with the staff, the decor and the really cool and comfortable rooms. The coffee is even good. I will search this place out in cities from now on. read more

We had to switch rooms because our first room was disgusting. The sheets were ripped and the duvet had blue stains and make up stains on it. So we switched rooms and they gave us free breakfast and two free drinks. Thanks but that doesn't help that your shades won't pull down or that the new room smells like tobacco. I prefer the Aloft downtown Tulsa over this one by far. So if booking, book downtown. read more

Very cool that they took a older building and converted into a sleek modern hotel. The staff is very nice. I'll come back.

By far the worst hotel experience I've ever had. The people in the room above us were stomping around all night, waking up me, my wife, and our 2 year old baby. We called the front desk, and even went down to talk to them at 2:30 AND 3:30 in the morning and they refused to do anything about it. Now, I'm not talking about your casual walking about your room. I mean Phil Collins drum solo style stomping. At 3 in the morning! And the front desk said they couldn't do anything about it since they had already called them and politely asked them to stop, and told me they couldn't get involved in a guests personal business. Sheesh. read more

Great little hotel! Surrounded by endless shopping and restaurants! The perfect location for out of towers. We like to stay at the hotel when we don't have the kids. Its like a mini vacation with the sea salt pool, and bar with food. We can enjoy all of these things, along with the pool table, and gym! It really is a vacation without leaving town! We love it and will chose this hotel every time we decide to take a staycation!!! The staff is ALWAYS friendly and helpful. No matter the time or day. We have never once had an issue at this hotel. Clean, modern, and well priced. read more

My experience at this hotel was absolutely horrible. I traveled to Tulda from Dallas for my niece's college graduation. I had been on the road since 9 am to make the graduation at 1. I finally arrived at the hotel at about 6:30 pm. From the moment I arrived at the hotel there was absolute pandemonium. There was a lady standing in the lobby with two dogs having an unpleasant exchange with the front desk attendant about unpleasant experience that she had so far, he was on the phone so it took a while before I was even greeted. When he finally acknowledge me, I was told that the room that I reserved two months in advance with double beds was not available but that he would upgrade me to a king size at a discounted rate(not what I wanted), but I agreed. He then stated that there were no rooms available at all. At this point I am tired and irritated. He stated he would walk us over to his sister property and see if his General Manager would be alright with taking care of the cost for my room as well, because that was what he had to do for the lady standing in the lobby with the two dogs. He asked me to hold while he contacted the general manager again to see if he could get the ok and see if there was any rooms available at the hotel. I took a seat and waited for about 10 minutes, he then stated he apologized that he was not aware that housekeeping was still on the property cleaning rooms and there were now some rooms available. He gave me the room key and I go to my room. When I open the door, I notice there is trash in the can by the door located under the sink connected to the bathroom, the sink is filthy, the counter is dirty as well. Then I walk into the area with the toilet and shower, I notice the shower is filthy as well. Obviously housekeeping had not bothered to visit this room as the bed was not even made. I stepped into the hallway and say the lady with the cart, I asked her if she could tend to my room, she asked me to give her a moment, well apparently the moment never presented itself because she never bothered to show up and no one else did either. Check out was the next morning, so we just laid on top of the covers. I advised the desk clerk about the dirty room and she gave me a simple, I'm sorry things have been crazy. During the booking my room was supposed to me $139 for the room I requested, however I received the folio and the amount is now $186 and I have been charged for a recharge for the day I arrived at nearly 7pm and did not order anything from them. At check out I asked the lady at the front desk about the excessive charges and she stated that $50 was being held for incidentals and would be refunded in a couple of days and based on this it made sense since my original total less the $50 would have me at approximately that amount. When I received the survey I voiced my displeasure and I received an email from the general manager Shane Curtis, Shane asked for my number and the best time to reach me, I sent the information back immediately on May 7th, I never received a call or email. I waited a couple of days and called the 800 number they filed a complaint and requested that I be refunded and contacted, neither of these things happened, I called again a couple days later to follow up, this issue was submitted a second time and I still did not receive a refund or a call. I waited a couple more days this time I spoke with a very rude man by the name of Dustin who posed as a manager and he stated that according to someone at the property who's name he would not share with me, that it was no need to refund me because the money was only on hold and had not and would not be released to them so it would appear back in my account, I told him that the transaction posted to my account as of the 8th of May so that was not possible and that it had to be refunded at that point, he continued to tell me that was not true because they, whoever they is stated that it had not been paid to the hotel, I offered to send proof, he refused and hung up. I then called the hotel directly and Fran answered, she continued to send me to a voicemail, the last call I made I stated that I wanted to speak with a live person and she stated that she was not sure where he was but could take down my name and number and see if he would call me back, I provided my contact information. I did not receive a call, I called back again two days later and Fran tried to give me the same run around, she stated that she would ask him again to call me, later on that evening I finally received a call from Shane and explained everything to him and asked about the refund, he gave me a song and dance about it being outside of his control and he offered me a gift card for the Marriott and stated that he would refund the charges for the incidentals. nearly two weeks later and I have not received the gift card nor the refund. I am beyond displeased with the lack of customer service that I received. NEVER AGAIN read more

I love this hotel! I hope all Aloft hotels are just like this one in Tulsa because when I travel, I am going to check and see if here is an Aloft there. The rooms are compact but with all of the necessities....comfy beds, big TVs, coffee maker, fridge, nice toiletry products. The staff was so nice. The lobby/ bar area is decorated so fun and comfy. The pantry is available for snacks and drinks all the time. read more

I arrived at the hotel and attempted to check in. I was told there were no rooms available that housekeeping was behind but they could guarantee I would have a room by 3. She took my name and number and told me she would call me if one came available before 3. I never received a call so I had to adjust my plans and waited. At 4:45 I came back to the hotel and tried to check in. There were others in the lobby as well that you could tell were frustrated. They told me again there was no rooms available. I told them this wasn't an option. I asked for someone to go check the rooms the housekeepers had said they cleaned and let me check in. I was traveling with 4 grumpy unnapped toddlers that I had been stalling long enough. They girl at the counter was super apologetic and honestly the only saving grace for this hotel is the man and woman that were working the desk at 5:00 on may 20th. The woman at the counter (Jessica I believe) went upstairs to ask the housekeepers for the list of rooms they had completed so people could be checked in. While I was waiting I heard a man come down and ask for the manager. With many upset clients in the lobby the manager was hiding out in the back. I guess it's better to let your staff address and hope it goes away. The manager finally was troubled enough to come out from hiding and the man told him the room was completely unclean. Unmade bed from the last guests, dirty towels, they were disgusted. In the mean time Jessica came back and had a list of rooms. They found one that worked for me. They checked me in, I was appreciative and went upstairs. Upon walking in the room it was immediately evident that it was disgustingly dirty from the last guests. Dirty towels with make up all on the floor, completely unmade bed and trash. I grabbed my 4 little ones in tow and told them we were leaving. I was stopped by someone in the hall and asked what was wrong (we had just rode up on the elevator together so she knew I was just getting here). I told her the room was disgusting and I was finding another hotel. She told me she would immediately clean my room. I asked her who she was and she told me she did housekeeping. She was in no kind of uniform, just black clothes, no cart or anything. I just told her I would go talk to the front that I was leaving. At this time Jessica was coming with towels. I told her in the hall the room was disgusting and I wanted to leave. She told me it was not her job but she was going to make it right and her and the girl in the hall who apparently was called in to help because they were so behind would get it knocked out it a few minutes. I had to sit in the lobby for 30 minutes with 4 crying tired children. We finally got in the room at nearly 5:30. (Also when I was headed up another woman who had been waiting in the lobby frustrated with me was coming down and said her room too was still dirty from the previous guests, that was 3 people I heard in the time I was down there.. that's a problem) I travel, a lot. I'm a SPG member. I chose this place because of it. The whole hotel has such a good feel, but the ball is being dropped here. Management never once came out to check on me or apologize or try to make anything right. This was the worst experience I have ever had in any hotel I have been to. Like I said, the only saving grace was Jessica and the young man who checked me in. read more

Terrible , beds suck, rooms small and marks all over walls in my room on 3rd floor. They over charged my card 125$,then 250$ for having a empty pack of cigarettes in the garage witch they still won't reembers me. Overall terrible experience and I'm never going back . read more

The worst hotel experience ever. They booked a motorcycle gang to have a party in the lobby the night of our stay and allowed them to smoke marijuana. The entire place was filled with smoke, loud music, the sound of motorcycles and obnoxious people. When we said we wanted our money back and to check out at 12:30am they said they were shutting the party down at 1 but that was not the case they were still selling wrist bands for the party at 12:30 when we left and the cops were called to force them out. Never will stay at an Aloft Hotel again. read more

Jessica is so amazing!!!! Ask for her!!! Had so much fun this weekend at my step dads birthday party

Do not stay at this Aloft location. The condition of this hotel was appalling and beneath the normal standards of an Aloft property. During my stay June 9-11 2017 the following occurred: 1. On Friday arrival my 1st floor room was not clean, furniture was dusty, floors were not thoroughly vacuumed. 2. Bath towels were either frayed or riddled with holes. We had to go to the front desk to exchange them. Bed linens were overly worn. 3. Pocket door to bathroom was broken. Walls were scuffed. 4. Left room at 08:30 on Saturday, returned at 5:00 to find that the room had not been cleaned. Mgt did not take responsibility and did not clean room upon request. Was told there were NO clean towels to issue. I had sat my trash in the hallway that evening. 5. WORST problem - the 1st floor north door card reader did not work so the hotel responded by propping open the door Saturday through Sunday, including all night. This was a safety and security issue. And by Sunday when we checked out the 1st floor hall and lobby was absolutely filthy. read more

We have stayed here before and it was ok. We just stayed there last week and at 2 in the morning the heat wasn't working and I had to get dressed and put on my fleece jacket and climb back into bed. I did try messing with the heat but no go. Talked to the front desk in the morning and they just looked at me like I was nuts. I will not go there again. read more

I heard great things about this hotel.... I stayed from Thursday to Sunday and the entire stay was awful! First, the air conditioning was not working for most of the floors. They moved us to a room and said they would comp our night (they never did and when I wrote them about it they pretty much said sorry and hoped our stay next time would be better) they did not give us anything but a fan. This was in the middle of July! We had to deal with a 80 degree room and I would have been better off staying at a cheap motel and get better service. It took almost 2 weeks to get my incidentals back (I've stayed in many hotels and it only took a few days and usually when there is many people there for the same event they wave the incidentals but this was the first place that didn't) The rooms were okay but there was a chair that, lets just say, had white spots on it. For every night we didn't use housekeeping we were suppose to get $10 off a night.... NEVER got that off my bill. I will NEVER stay at an Aloft again! I spent so much money and didn't get the service I expected. I understand the air wasn't working but they provide a SERVICE and they were not able to live up to it. Found out after we left that there were rooms available where the air worked and they never moved us there. read more

There are stains all over the carpet. The shower door leaked so there as a huge puddle of water on the floor when I got out. They only provided one towel and no extra toilet paper (there were literately 4 squares left when I arrived lol). The best part- I pick up the phone to ask for more towels and toilet paper and THE FREAKING PHONE IS BROKEN TOO haha. OMG never again. read more

I was trying to stay at a Starwood property bcuz I'm an SPG member but this place ruined Aloft hotels for me. The Mattress on one of the beds in the room was actually damp/wet which was creepy-gross (the bed looked normally made until you got into it). There was still some garbage under the other bed. We had to pay cash bcuz their system was down, unless we wanted to give them the #cc number to write down somewhere and later destroy. I'm surprised this is a Starwood Property. read more

Nice hotel, very clean and great staff. Pool tables down stairs were nice. Our room was not completely stocked with the usual but we called the front staff and they were accommodating. read more

OK rates on the room, but a major hassle to deal with the lying hotel manager Karen D. She wouldn't allow my fiance and I (along with a small child) to get a refund on our nights reserved -- so we were literally forced to stay here although it was out of our way logistically. As others mentioned, rooms are stylish, but small. We found the "continental" breakfast/snack bar to be overpriced and lackluster. Kudos for the toiletries, but don't expect your phones or any other electronics to be charged quickly or operate as efficiently given the "green" nature of this hotel. We never had an issue with the hotel staff -- they were all pretty friendly and accommodating during our stay in late November 2013. read more

We are staying at the aloft as a group and all the families have not had their rooms cleaned for the past three days!!! The trash cans are full , old towels , and trash was built up at the front door. They claim they have wifi but none of us have been able to get it to work. Service desk seems friendly or guest services . They gave me a 5 dollar ticket to use at the expensive snack store for my inconvenience ! Very overpriced for the quality of service you get. read more

My fiance went to Tulsa on business, and I thought this would be a good option for him as it was close to his meeting location. Apparently, if you book it through Priceline or any other secondary market, the faxes for the reservation can be entered in wrong by the staff at Aloft. If you reserve a room there, you apparently need to call to make sure they did the data entry properly. They reserved the day before his arrival and counted him as a no-show, despite him having a receipt from Priceline for the reserved room the day he arrived. They were very rude and gave him a lot of grief (30-45 minutes worth) to change his reservation to the proper day.... and acted as if they were 'doing him a favor' by giving him the correct reservation date. He was late to his meeting, and dealing with the staff was a nightmare. Good manners cost nothing, yet don't expect them from the hotel staff at the Aloft. read more

My husband Kevin and I stayed here for a weekend away to see a concert at BOK. We booked downtown specifically for a weekend, but arrived to find out they overbooked our room and moved us to the south Tulsa location. Without notifying us. We arrived downtown, where the staff informed us "you're at the wrong location. It happens all the time." (Fix your website! That should be a sign!) So we got back in the car and drove to the Tulsa hotel, which is located in the warehouse district, not the ideal location. The room was hideous with cheap looking plastic furniture and a glass wall separating the bedroom from the toilet. Oh and they have a beautiful concrete view. The staff was so clueless about why the WiFi didn't work that my husband ended up on the phone with the tech support guy trying to walk him through resetting the server. Turns out even the tech staff at this hotel couldn't find out the reason for 256 failed logins in one day when my computer guy husband already knew. What a joke. We did not go for a weekend away to do someone else's job. Their incompetence was absolutely ridiculous. The floor was dirty, the staff passive aggressive, the room amenities laughable - we checked out before unpacking. Absolutely deplorable. Horrible experience. Avoid this hipster wannabe "boutique" hotel. You'll be glad later. If I could give it zero stars, I would. read more