My room had someone else's trash in the bin upon check in, and a crushed french fry on the carpet. Moreover, I was given a room outside the hotel bar. I asked the receptionist if the bar gets loud, and she reassured me it wouldn't. 20 minutes later live music started. I asked her to be moved and she said it was not possible. Meanwhile, a few of my colleagues checked in after me and apparently had no problem getting rooms away from the bar. Will not be coming back and disappointed as an SPG member for over 10 years. read more

Very cool and modern hotel. Clean rooms and bathrooms, a must for travelers. They also have a robotic Butler that delivers within minutes. I'll definitely stay here again. read more

i came in today and met nick at the front desk. he was very nice and a prime example of customer service, I didn't get a chance to meet the manager Anthony but he did communicate through his staff when i explained my stay. overall an excellent experience. very clean facility and convenient location. read more

This place has a bit of an identity crisis, transitioning from a W to an Aloft. It really feels like neither. Good service. Very comfortable bed. Restaurant had a limited menu and was pricey. I'd go back. read more

We normally stay on the other side of the bay when in the bay area but decided to stay here for one night because we have family who live in the adjacent city and we were pleasantly surprised by this Aloft! First, it's next to the marshlands - Coyote Hills Regional Park and it's tucked away from the main roads so it feels safer and off the beaten path. Aloft is also dog-friendly, which is really nice as we were traveling with our pets. The room was spacious enough to have family visit without feeling like we were on top of one another. The bathroom was also a good size, with a bathtub and shower in separate quarters. I also loved the Bliss products offered at Aloft. The front desk person who greeted us seemed a little flustered but he was nice and helpful, despite his personal shortcomings. The bed was comfortable and I had no complaints about the sheets. The best part about this hotel was the Botler - a robot butler. We had a great stay, so much so that when my husband returned with colleagues two weeks later he booked here again. read more

I stayed in two different rooms for a couple weeks. Pretty hotel with new furniture and great food and drinks. However, the bedsheets are not fitted sheets in any of the rooms. My shower was clogged, TV did not work properly, the windows in dire need of a wash on the outside. Bird crap and dirt on windows. The walls in the room need painting and bad water damage to the night stands. The temperature is set between 71 and 75 degrees in does not go higher or lower. If you are cold then you have to have them send up some extra blankets. Coffee is not available until after 6am too. The hot tub is only luke warm not hot. If it wasn't for the great food, wonderful staff and the bar drinks. It would be a bad motel. read more

I rate this hotel a 2-star because the default Yelp review says "Meh. I've experienced better." and that is because I have. I will not be staying at this hotel again. Here are some PROs and CONs about my stay at this hotel from 5/12 to 5/16. PROs: - Jon was helpful, friendly, understanding (is he a manager? I am not sure) - The robot is extremely convenient - spacious rooms and well-stocked bathroom - the pool is HEATED :) CONs: - we ordered a rollaway bed and they forgot to deliver it until we called again an hour later - maintenance only cleaned my room twice (once because we had to ASK to have our sheets changed) and the first time they cleaned the room, they did not take the trash NOR leave new towels - walls are very thin, heard a baby crying throughout the night and a cellphone vibration - I was downstairs and chilling on the couch at about 12am when a lady manager approached me with a very rude attitude asking if I had a room. Upon telling her yes, she DEMANDED (not asked) the room number and last name then went to check their files. She did not approach me with a hello. She did not approach me with a smile. She scared me actually. After she left, Jon asked if I was okay and came back to give me a water bottle. This hotel is considered a BUSINESS hotel. Next time I will be staying at a hotel that caters more to families than business partners just for better hospitality. read more

Love this hotel. One of my favorites. We have had parties here a few times. They never trip as long as we are not too loud. Room as spacious and very clean! Parking is free. It is located in a secluded area. read more

We stayed in a king size suite for 3 days. I noticed the sofa was dirty and had stains. And also room service does not dust, vacuum or change the sheets. I know for a fact they don't wipe the table because my 4 year old ate there and left some crumbs. And when we went out for the day and returned. Crumbs were still there on the table and also on the floor. Other then that our stay was decent for the price read more

Never gave a mediocre hotel review before, but felt it was necessary for the quality control of the Brand. This Hotel is really nice, great ambiance, fresh smell and friendly service (including the robot). However; I was very disappointed by the thin walls, loud refrigerator, ticking clock in the King Deluxe Suite (Room 310) and the lack of electric plugs on or near the bed nightstands... The refrigerator in our suit had a loud motor on it and kept making a loud popping noise that kept me up through the night. I also had my sleep disrupted by the sound of the cell phone in the room next-door. The walls were so thin that I could hear it vibrate every time the person got a notification. The rooms have no electrical plugs next to the beds. As all hotels have them conveniently located on the night stand or right below, the closes one in site was on the table by the TV. There is also a very loud ticking clock on the night stand that we had to unplug because the tick tocks made sleep impossible. FYI, If you're going to place clocks in hotel rooms they should be digital or rolling. I was also displeased by the food from room service. It arrived cold and was very bland, not terrible, but definitely not worth the price. Plan on ordering a pizza for delivery if you stay and get hungry. Trust me, you will be more satisfied. Not a bad hotel, but they could do better and it was worth mentioning it. read more

I've stayed here 3,4 times in the past year and each time has gotten worse. Last time I was here I asked for a refund on my in room breakfast (I could care less about the money as I was on the company dime, traveling for work) but only thought it was fair as it was completely not what I expected and a sad excuse for a $30 breakfast. The guy at the front desk actually called over the guy who brought me my room service and proceeded to argue with me that my breakfast I received was just fine. I decided it wasn't worth the argument and dropped it. But I was honestly blown away that someone working in a customer service position would challenge and pretty much call me a liar over a lousy room service charge, I wasn't asking for a free stay?! Now, here I am back again and I've already had to switch rooms as my AC unit was broken only to come and settle down in my room to find THE TV DOESN'T WORK. This feels like a sitcom, what else can go wrong?! read more

We were there for the past weekend, I fall in love with this hotel, even though it's a bit far from everywhere, but the room was suite with microwave and fridge and the room was clean with super comfy bed. I will definitely come back and stay there next time I visit Fremont / Newark, too bad we didn't enjoy the happy hour because it's only M-F from 4:00-6:0pm, beside that everything was great. Highly recommend. read more

Aloft is beautiful and great as always. Not as welcoming at this one as ones I've stayed in the past. Welcomed at front desk with confusion and not as willing to help. Other front desker chatted with a customer about family as I waited in line after traveling all day. Just wasn't pleasant. Will stay at aloft again. Great rooms and atmosphere. read more

Stayed at this hotel one night after an event and it was sooo amazing! I love this hotel and the theme of it. The room that we stayed in was just beautiful. It was really big and it had a little living room area as well as a separate sleeping area. It was very clean as well. There was just something so comforting about the room... Oh yeah! It could be the big soft bed, fluffy pillows, and fluffy blanket! I really want to stay here again one time just because I had such a great experience. The only thing stopping me is the price range is pretty out of my budget but hey, you get what you pay for!!!! read more

I came here for my birthday and the Aloft did not disappoint. They upgraded me to a suite with a view of the water and the amenities were so nice. I definitely felt this was a home away from home. And free parking! read more

Love this place! And they're pet friendly. Spacious room, great price, clean & modern environment. Really friendly staff.

I was surprised at how modern and beautiful this hotel was. My room was spacious and comfortable. I especially liked the healthy dining options as I find it difficult to eat well when I'm traveling. Great value, too. I thought a room in this area would be much more pricey. I would definitely stay here again. read more

I stayed here for two weeks for business. Great accommodations and a good location. I loved the concierge robot, ALO, who brings you anything you request such as towels or your hotel bill. Staff is very friendly. Room service is excellent with good food. I recommend Aloft Silicon Valley and it's a great price for the location. Rooms also have kitchenettes...another plus. read more

Not worth it. Stains everywhere. The rooms were not the cleanest TV did not work had to call maintenance (Maintenance guy deserves a raise they got him running up and down everywhere) top it all off some kind of ant bit me while in the room read more

Really beautiful room, well defined and well lit spaces for the bed and the living area. Simple and quaint restroom. Loved the blue theme! Would definitely stay again. read more

For the lounge: the bar is awesome! This is a nice, classy lounge serving premium cocktails. Fabulous bar food menu!! Excellent service!! Thank you, Aloft, for leaving the XYZ Lounge in the hotel. XYZ is the ONLY place in slummy Newark to get a great cocktail! read more

Worst experience ever! We spilled water on the bed and called room service, they did not pick up the call for about half an hour, then they pick up the call and say that the security guard is on rounds and they will send them when the security comes back. We had to wait for more than an hour to get the service, then the security person comes up with one blanket and says they don't have sheets for the bed! That was stupid! I do not recommend this place to any one! read more

I would have given a 5 because the room is beautiful and the hotel itself I beautiful but the hotel staff is horrible. The room had a horrible smell and calls that were placed which exceeded over the period of an hour were not appropriately addressed by staff. It smelled between sewer and mold. There was no on call manager to assist or make appropriate contact. The timing passed through 11:30 PM. Staff told us that an individual"passed through the halls", however, we were not complaining about any smell in the hall. The issue at hand was regarding the room itself. If I could capture a smell and post the smell I would, but technology is not quite so far advanced. Horrible service but pretty on the outside. read more

Great hotel. Great rooms. Friendly staff. Breakfast is a ripoff though. $11 for bland generic oatmeal. I would definitely stay again but I'd steer clear of the restaurant. read more

Enjoyed my first time here. The curb appeal is ok. We were greeted by Nick at check in, he was nice and explained everything very thoroughly which I appreciated. Didn't get to experience the bar or pool this stay but I'll be back for them. The room itself was nice, almost 5 stars. The bed was comfortable, the shower had great water pressure and actual hot water. The couch and the carpet are in serious need of replacement, they look old and feel dirty. Also, would highly suggest they reconsider their TV provider. read more

So I had a chance to try out Aloft Newark again this past July 4th weekend. What an outstanding improvement -- front desk, wait staff, housekeeping, bartender, etc. were all excellent. It was a perfect experience and a huge improvement over my last stay in 2013. read more

In the area for a seminar and decided to do a hotwire hotel. Very happy to land here. An SPG hotel, it's done right with great comfort. Big screen tv, great bed, suite-like room, friendly staff. Love the cool designs, Bliss products in the bathroom, separate tub and shower, adjustable thermostat in room (that works well!) Happy as a clam ;-)) read more

Never had an issue till today. I ordered soup and fries. Was told 20 minutes. I waited over an hour only to find out they never put in my order. If they weren't so nonchalant about the whole thing I would be more forgiving. Horrible customer service. I am a loyal SPG member so this was disappointing. read more

the staff was not friendly at all! we actually booked two room, but they told us we only booked one and refused to double check. don't expect to sleep early during the night, they held party till 1am, with horriblely loud noise! i would say this is a pub rather than a hotel, if you love pub, welcome! otherwise, find somewhere else to stay. read more

Loved my stay at this hotel! The price we got was 88/night and I felt like we got more than we paid for. The room we stayed in was very clean and bigger than I expected. It had a living room area, kitchenette with microwave, small fridge, and sink. The bathroom has a tub and shower! There was a security deposit for $100 but will be reimbursed back if nothing in the room is damaged or missing. The hotel is super quiet. The lobby seems like the place to get drinks and socialize. Will definitely come back! read more

Robot butler! Heated pool! Doesn't get much easier to please my kids. We had a great weekend getaway at the aloft. Plenty of parking. Very nice staff. Big clean, modern, room with kitchenette. Delicious meals onsite at the restaurant. Priceline had an excellent hotel rate. 4 minute drive to plenty of restaurants and stores. Will stay here again! read more

Went back to Aloft and had a fantastic experience. It's not a 5-star hotel (and the hallway still smells a little funky) but the service was superior, and for the price - an amazing deal. read more

Great hotel with one of the best restaurants I've seen in a hotel. Great staff, excellent chefs. Also, the biggest and best rooms of any 4 star hotel in the Bay Area. read more

Very nice place for happy hours, they make most of their drinks with fresh juice. Nice setting to chill after a long day.