I fell in love with the O'ahu store and little did I know, there was one minutes away from me. The store is located on the beautiful coast highway in the sunny beach stores. Came in and was greeted immediately. The ladies that work there were very nice. They gave me a tour of the new merch that just hit stores. Not including the Hello Kitty collection that hits tomorrow. They had a huge generous section of clearance. I am in love with the seashell collection, and what's great about these bags and accessories is the light weight fabric. I got the weekender, large pouch, and a passport holder for under $100. Can't beat the deals and quality. I highly recommend. Thank you so much ladies read more

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They have adorable water-resistant bags in all sizes, and the Hello Kitty collection is especially cute! Their products are a bit pricey, but definitely worth it for the quality. Service was friendly and helpful. Great spot to shop for stylish, functional bags! read more

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Busy during the rush of the holidays. The staff were friendly during a crowded store rush. They were well stocked despite things flying off the shelves with the sale. I was lucky enough to find parking outside front, it's on the man drag so plenty of other shopping or eating close by! read more

Walked past this store and saw the vibrant colors and styles. The ladies in the store were so helpful and friendly. They talked to me about all their products and helped me pick out several bags for travel since I'm traveling in a few days. I so appreciate help and kindness. read more

If I could give 0 stars I would. That's how many shits they give about their customers. This is in regards to their online store. I ordered a backpack last year, it never came. I followed up with them and they said they'd send a replacement. Never came. I asked for a gift card thinking I'd just go into the store and pick something myself, and I was denied. Too bad so sad. Do to their mistakes, it's been too long. I'll never buy from this company again and any and every time I see an aloha item via friends or on the streets...I'll share my experience. SMH. read more

Aloha Collection - Customer service fail - Accessories Near Me - Encinitas, California

Love Aloha brands styles, designs and of course how we can wash and wear type of materials they have

Poor experience with online purchase. Not recommended. When issues arise, customer service support is very poor. Non-responsive. Nil, until you escalate then comes the BS. Not worth the trouble for some over-priced nylon bags. read more

This has quickly become one of my go to brands in 2023. I purchased almost the entire black and white collection over the last year. The flagship store is located in downtown Encinitas. Yet they are growing and will be opening in Hawaii soon. The bags are water and tear resistant and are made to travel. I use them for the spa, beach and pool, in addition to trips. Aloha collection has a great story and make fun gifts. It is hard to pick a style because there are so many. Just mix and match. I look forward to many more Aloha adventures in the future! #AlohaCollection #Encinitas #YelpthanksWOW #BlackandWhite read more

Aloha Collection - Accessories Near Me - Encinitas, California

Probably the best customer service I've ever received. Had a few premature nicks in a purse I just purchased and they exchanged it for a new one very easily. The lady was awesome up front. Was surprised customer service reviews so bad below but I think they've cleaned up their act. read more

Beautiful store, I love their bags, very sturdy, waterproof with variety of patterns and designs. If you enjoy tropical prints, their merchandise is all about it. The bags are versatile. I take mine to the pool, beach, park - pretty much everywhere! There are multiple sizes to choose from. This bag makes a perfect gift as well. read more

Aloha Collection - 50% off sale on many bags - Accessories Near Me - Encinitas, California

The service was amazing the ladies there Kanoe and cannemara were so helpful and sweet. Everything was so easy and quick. There was a great selection everything was in stock and there were good sales. We made a exchange and they gave us store credit and also took 60% of one of the bags we got. Everything was affordable. read more

I was visiting from the Bay Area and was dying to come here! I absolutely love Aloha Collection and left with a cute max pouch and pareo. I was greeted by Elise who made my visit enjoyable you're the best!! read more

My favorite bags in the world! Service was friendly and selection was plentiful. Parking can be a bit tricky.

Amazing selection of purses! And more! Great materials, great designs! A wonderful company all the way around!

Bright beautiful store, impressive selection of product in many different sizes and colors. Best of all the staff today was very helpful and personable. Didn't catch their names but they made it a very pleasant shopping experience. Looking forward to coming back during their next sale. read more

I absolutely love the Aloha brand! I have every size in the pouches and bags. I love that I am close to a storefront to see the patterns in person. They have a great selection. They also offer a lot of the sales that are offered online, and if you go in store you don't need to pay shipping. The staff is friendly but I have been in before where it's been a bit snobbish. Luckily the past few times it's been better. On the up and up bringing back the aloha spirit! read more

Don't shop here! We went in there today because we saw their 40% sales sign outside. We had to ask what items were on sale and were told to ask and they would tell us. We would pick an item and they would say yes or no then they would determine if it was 10%-40% off. We asked a sales representative by the name of Michelle to just show us what was on sale, she showed us several bags and we chose the ones we liked. When we went to pay for our bags all three bags were either on sale and one that they said was on sale ended up not being on sale after all and was full price. We came back to exchange a bag and were told we couldn't because it was a final sale but our receipt didn't say it was a final sale. Michelle refused to exchange it and started yelling at us and said final sale and said we could not return it on a final sale! We didn't want a refund just an exchange. They would not help us and we ended up leaving. Horrible customer service. read more

Aloha Collection - Aloha - Accessories Near Me - Encinitas, California

True, Authentic spirit of Aloha lives here! I'm a big fan of this women owned brand but usually shop online only, I was so thrilled to be in the area to visit their beautiful shop! The music, vibe, staff, and product all lived up to the special feels! read more

This boutique is clean, neat, welcoming and bright. There is a paid garage parking underneath the building. Love the collection of totes. This is going to be the perfect beach/ travel bag. There was only one gal in the store to help everyone when we were there. At one point there was about 15-20 people in the small store but this clerk couldn't have been any nicer, more cheerful or helpful. I was very impressed by this store for my first time. I will definitely be returning. read more

Aloha Collection - Monstera Holo Holo reversable tote - Accessories Near Me - Encinitas, California

40% off sale the entire store was a great deal! Glad I didn't read reviews before popping in...my experience was just as good as my experience in the Waikiki store. The lady that helped me over the phone before coming in and in person was very kind and friendly. We came 20 mins before closing and she was super helpful! Mahalo! read more

The worst customer service.. this place have no place using the word Aloha and charging excessive price on their merchandise, not to mention its cheap made. I bought a sweater that is worth $100 and was ripped before I even wore it. read more

Horrible customer service. Just buy online. I always promote shopping local but the employees are SO rude. I walked in at 5 minute to closing knowing what I wanted for my birthday. She told me she couldn't sell to me because they were closing and she wanted to leave. read more

I sent my husband to purchase his staff gifts for the holidays. The customer helpers were super snobby and when he asked for assistance they merely kicked a drawer open and said look down there. It's appalling to know this is the kind of service at *Aloha* - they definitely don't live up to their name. Good quality items (2 stars) but sheesh, where is the customer service? read more

I am so disappointed that I bought almost $500 worth of bags in late November to make sure I have my Christmas presents ready and I still haven't even received a estimate of when I will receive my purchases. I emailed them asking but haven't even received a reply in over 5 days. No where to call and not even able to cancel my orders to purchase other gifts. I was a big fan but after this experience, I am no longer interested in purchasing from a company that doesn't have any customer service support. DO NOT ORDER FIR CHRISTMAS as you will never receive your products in time. It's been over 2 weeks and not even shipped. read more

You need to reassess the customer service of this location. If you're representing a business with the name Aloha in it, you should have that aloha spirit and not a judgmental attitude. I don't recommend going to this shop. Just go online. The best in store service is in Honolulu, HI. read more

I received a bag as a Christmas present which I wanted to exchange. The sales person at the store told me that she is unable to allow the exchange, that I would need to contact the corporate office. I contacted the corporate office and was told that they would make an exception and would allow the exchange with me paying all shipping costs. I told them that I live close to the store and it would be more convenient to walk into the Aloha store. Corporate informed me that the process for the exchange is firm, the item must be shipped. Most stores welcome exchanges in their stores, knowing that customers would browse the store and make other purchases. Obviously Aloha bags do not care about customer service, even during Christmas. Cute bags but I will never shop Aloha again. read more

I love these bags! I've always loved those bags made from sails and these are just like that, except not from recycled, used sails. The prints are fun and being splash proof makes them great for the beach bag. My big complaint has to do with their service. I ordered 4 bags for an upcoming trip. I ordered on a Thursday morning, hoping they would arrive in time for my Tues night departure. I knew it would cut it close but the bathing suit I ordered from Colombia the same morning arrived on Monday, so I know some companies can make it work. They sent me a tracking number on Friday, but here it is Monday and it still says USPS hasn't received the item so I still have no ETA. I contacted customer service who said I had to wait 24 hours for an update, however if you sent me a shipping notice on Friday, why does it take until Tues for an update?? I live 30 min from the Encinitas store. I tried calling to see if they have the pattern I want before trekking up there and the number is just a message giving there old address and then hangs up on you. Frustrating to not even be able to call the store before heading up there. Super bummed as I feel they could up their service with faster shipping and a working number to the store. If you see their products in person and find what you like, I'd definitely recommend. read more