I had my father's Celebration of Life here and it went off without a problem. Lots of parking, lots…read moreof chairs, attendants, air conditioned, attention to detail, AV set up and a director. CJ was my director that night. From the tables, displays and AV equipment, everything was taken care of. She is a very empathetic and sweet person. Also, the chapel rental and other services seemed reasonable.

When my stepfather passed away, I used Ballard for his cremation. He passed on Aug 22 and was…read morecremated around Sept. The end product was nice. The customer service should've been better. I had told Ballard, that I would be taking care of my stepfather's arrangements and any payments. I told them to not contact my mother because she was grieving so the least I could do is take this off her mind. Mom was also stepfather's caretaker and was there with him when he passed. So she wasn't exactly in a state to deal with funeral arrangements. They ended up calling my mother and asking for payment when it wasn't near the agreed upon dates. I felt that this was very insensitive. Another thing was that I had payed with cash and sent my boyfriend to drop it off. While he was there they counted the money wrong, had to recount, counted the money wrong again, and had 2 people double check the amount of cash. Now, I understand that everyone has those days, but after I specifically told them not to bother my mother... I couldn't help not to be irritated. But overall, the cremation was seamless and end product was satisfactory.

We recently attended a funeral in the makai chapel. Very nice facility. Beware road is a little…read morebeat up. Also drive slowly to avoid other cars. But overall a very nice mortuary.

We came this morning to buy for our mom's ceremonial cremation package. Thank you very much to…read moreEdwil Nacional, he helps us from the beginning until we close the deal. He's so helpful & easy to talk too. He's so nice & very approachable. Very much satisfied. I will recommend him.It's a 5 stars for him.

Losing my mother was one of the hardest things our family has ever gone through, but Nuuanu…read moreMemorial Park & Mortuary took care of us with so much aloha and compassion. From the very beginning, they treated us like ohana and made sure we felt supported every step of the way. They handled every detail with care and respect, allowing us to focus on honoring my mom's life. Her viewing was beautiful and heartfelt -- it truly reflected who she was and the love she gave to everyone around her. During such a difficult time, their kindness meant everything to us. We'll always be grateful for the comfort and support they showed our family. I highly recommend them to anyone on Oahu looking for genuine, caring service.

My dad passed away on December 6, 2024. The whole thing has been a blur and I've just been zoning…read morein and out. My parents purchased a glass niche here years ago and luckily were prepared, so I didn't have to deal with it. We met with Jack. He was our funereal director and walked us through the whole process. He was such a tremendous help. He explained everything to us and answered all our questions. My dad was cremated on the same day. We made an appointment with jack the next day to put my dad in the niche. Everything went smoothly. If you use Nuuanu Memorial, I would highly recommend Jack.

Located downtown close to Vineyard St on Nuuanu Ave, my parents purchased funeral plans and mom…read morepassed in 2011. Hosoi did a wonderful job making sure everything was as she wished and easy to work with, absolutely organized, efficient, and very sympathetic. Dad passed a couple months ago and we were lucky to work with Ricki, who was so wonderful because there was an additional step to Dad's plan as he was a retired Air Force Lt Col so his final wish was to be interred at Punchbowl with full military honors. Ricki kindly helped with all of the plans, setting the date with Punchbowl and working with USAF to ensure dad received his honors. Ricki's been doing this a while so he has it down-pat and makes good suggestions, answers all our questions patiently, and just made us feel like family. Like he treated us how he would treat his own during this overwhelming time. He answered all our emails promptly and even called when he needed to discuss a more sensitive matter. During the grieving time your mind doesn't work as it should- or at least mine doesn't - it was a comfort to work with Ricki and the rest of the kind ladies in the office who remained professional but caring with each interaction we had. Mahalo to Ricki and these ladies who obviously care and want to make sure our loved ones and us are at peace.

We recently attended a relative's service here on 10-10-24. Things haven't changed much since I…read moreheld my father's service here in 2006. For both services, the deceased had funeral plans with Hosoi making it a lot easier. This company had been in business for so long that it is reputable, organized and the program runs smoothly. Personally I'm glad it was in English without the senko(incense)offering. They set up a table for friends and family to sign in and give their koden(money envelopes) to the family. There are ample benched seating for the guests during the service both in and out.. Inside is nice, comfortable and air conditioned. Podium and microphone are present. You can show a video on the screen as part of your program. You can select your clergy person along with who does the eulogy or remembrances of your dearly departed. After the service it's customary to provide refreshments or a meal to your guests in their outside dining hall. The one we just attended got their deluxe bentos from Natsunoya and 3 kinds of mochi, manju from Kansai Yamato for dessert. Beverages are also provided. There are two toilets available for your guests.guests

Tala & her staff were truly a God send. From the moment I called them to pick my dad's body at…read moreKaiser until his burial. They were FIRST CLASS ALL THE WAY. Also being Samoan, they understood the cultural aspects and protocols. She even helped in communicating and coordinating with Valley of the Temple for the burial. Thank you Tala and team for caring for my dad and giving him the send off he deserved. God bless you all. 10/10.

Grace Mortuary truly lives up to its name. From the very beginning to the final goodbye, they stood…read moreby our side with care, compassion, and support. They answered every question, listened when we needed to talk, and helped in more ways than we can count. As we laid our beloved mother to rest, Grace Mortuary handled everything with grace and dignity. Because of them, we were able to say goodbye beautifully, creating memories we'll treasure forever. A special thank you to the hearse drivers, Charlie and Uncle. From start to finish, your kindness and respect touched our hearts deeply. You treated our mother like your own and reminded us what true community feels like. There are no words that can fully express our gratitude -- but from the bottom of our hearts, thank you.

Borthwick gave us the worst service. And after researching it's one of the most expensive…read moremortuaries in Oahu. My sister and I sat in for a 3 hour meeting with Shelby Newby-Jasper, Family Care Specialist, trying to plan my mother's funeral in August. She gave us the pricing but only referred to the packages, essentially only giving us 3 options. It felt like we were being strong armed into a package. During that meeting I already established it was out of our price range. She started only acknowledging my very emotional sister despite the fact I was the one making payment. She then rushed us out of the appointment. After that she only communicated with us via email copy pasting over and over the prices for the most expensive package and saying she cannot hold anything until the contract was signed and no further changes or additions/adjustments can be made after this. We tried asking if there was a way we could speak to her about other pricing options due to financial difficulty. And only referred us to the customer care loan QR at the bottom of the email. After she started screening our call through the receptionist and would only respond by email. I tried letting the receptionist know that I've been trying for a week to get in touch with this lady trying to ask about other options. After 3 weeks her boss, Merci Soriano Sales Manager, responded back and said that we have a week to make a decision or be charged the daily sheltering fee but we couldn't get a hold of her by phone and we were calling for three weeks. By the end of the month we had a email string that lasted 20 emails back and forth trying to get our mom out of there. We we're not able to get in touch with the person handling her sale and they would not refer us to another salesman after we asked for a transfer because of because we were not able to get a hold of her either by email or by phone and left many many messages at the desk she screened all our phone calls. We checked with the state heath office. Even after 3 weeks, Borthwick did not file the proper paperwork with the state so we were unable to get the death certificate to file with the banks to try to pay for her funeral that way. After asking around for advice we finally found a way to get our mom out of there and to another mortuary. In order to switch mortuaries, we had to pay almost $1k out-of-pocket, even though they did not embalm they did not do anything and but hold the body and gave difficult service. Because they did not pick up the phone we were not able to bury my mom during the month. Her body did not have any embalming so it looked super bad. Her skin was already black and tearing at her shoulders by the time we were able to her to the other Mortuary, and she was unrecognizable. After we moved it to Aloha Mortuary, we were able to plan her funeral in 5 days, have the funeral in week, for a 3rd of the package price with similar arrangements. Due to Shelby's negligence I was unable to mourn my mother properly. I felt like she cared more about the sale than burying my mother with dignity.

I've never had a worse experience…read more In a time when I was really at a difficult time this mortuary didn't seem to care. I could get information on the status I was told repeatedly that I would be called back and never heard from them. I would not recommend them

Losing a loved one is never easy, but the staff at Hawaiian Memorial Park Mortuary made a difficult…read moretime a little easier. Their kindness, patience, and compassion meant so much to our family. They went above and beyond to ensure everything was beautiful and handled with care. We will always be grateful for the comfort and support they provided.

UNACCEPTABLE Hawaiian Memorial woman's bathroom…read more Has not been cleaned in along time. Rubbish, grass clippings, dead leaves, dead 747 S in the sink. Do better, especially on holidays, Mothers Day!! Family will be visiting loved ones.