On January 15, 2026 our family suffered the lost of my Dad. It came at a shock as his passing was…read morequick. Oahu Cemetary assisted me through each step of the process in this difficult time. Being that it is an emotional process our coordinator Sherie worked very hard to help in the process as we faced a simple but troubling issue. Despite this Sherie kept in touch and through this we were able to complete the process and retrieve his remains. The urn that I purchased from them was a beautiful Hawaiian Koa box that now holds the remains of both my Mom and Dad together. My Mom passed away back in 2020 during the lockdown and we were unable to do anything for her but handle her cremation. Now with the passing of my Dad, he and my Mom can be together as they were before 2020. They were married for 43 years and finally together again not just in heaven but as their remains sit together in this beautiful urn that was also beautifully engraved. Mahalo Sherie and Oahu Cemetary for helping in closing this final chapter in our family.

My mother was taken to the mortuary March 9. Today is March 21 and she hasn't been cremated yet…read more Today is Saturday, so it will be at least another two days. There was a lack of communication, both internally and with me. They called the day after her death to ask for information they already had. I had gone in prior to her death to give them all that information. The woman who called hadn't bothered looking for the form before she called. I posted an unflattering review yesterday out of frustration after being told everyone was gone for the weekend and there was no way to find out my mother's status until Monday, three days away. I had been told she would be cremated yesterday. But no phone call, no communication at all. It has been difficult to reach anyone. I had to call several times to find out they were waiting for a signature from the hospice doctor. If I had known that's what they were waiting for, I would have called hospice sooner. Miki Ho called me this morning and addressed my concerns in a very compassionate way. Hopefully my mother will be cremated Monday, thirteen days after she was taken to the mortuary. Hopefully he will address the issues that are leading to me spending another weekend with my mother still in the freezer at the mortuary.

Losing a loved one is never easy, but the staff at Hawaiian Memorial Park Mortuary made a difficult…read moretime a little easier. Their kindness, patience, and compassion meant so much to our family. They went above and beyond to ensure everything was beautiful and handled with care. We will always be grateful for the comfort and support they provided.

UNACCEPTABLE Hawaiian Memorial woman's bathroom…read more Has not been cleaned in along time. Rubbish, grass clippings, dead leaves, dead 747 S in the sink. Do better, especially on holidays, Mothers Day!! Family will be visiting loved ones.

This mortuary service is awful. We went through them to order an urn vault and eternal vase for my…read moremother and father-inlaws' grave at the Hawaii State Veterans Cemetery. First off, no one ever answers the phone. It always goes to voicemail, and they get back to you whenever they happen to feel like it. Sometimes it takes days and multiple messages to get to talk to a real person. And when you do, there is no guarantee that they are going to be nice, polite, or even cordial. I'll explain why I say that a little further down in my review. Our first experience with them was when we were ordering an urn vault for our loved ones grave. After a few calls, we were finally able to place our order, and they did manage to get the vault order correct, and at the cemetery on time. The eternal vase was a whole other matter. The veterans cemetery says you can't order an eternal vase until the permanent headstone is in place. Well my inlaws passed in November, their permanent headstone was placed in mid January, so we ordered a permanent vase in mid January. The mortuary said it takes a couple of months for the cases to come in. Okay, so 3 months pass and still no eternal vase. That brings us to mid April, and we call to inquire about the status of the vase. We are told: "We ordered 14 vases, and your name was the last one on the list, and it should be installed soon. Okay, now we're talking. We figure on Memorial Day May 28th 2018, the vase should definitely be installed, right? Wrong!! So my husband calls to find out what the deal is. He called, and of course, no one answers so he left a message. Not even 10 seconds later, a woman calls him back with a sassy and snippy attitude. And that tells us she must have been sitting right there when he left the message, because the message was more than 10 seconds long. She basically sat there by the message machine and didn't even freaking bother to pick up the phone. When he gets her on the phone, she is over there telling him that he knew it would take 3 to 4 months to get a vase, and he shouldn't be complaining. Hello!!?? Last month you said it would be in any day now. Then she says, all the mortuaries order from the same person, and they don't keep a supply in stock. My husband said: So what?! We placed the order months ago and you said we were the last name on the list of vases that were ordered, and it was due to arrive at any time. Now the woman on the phone is stuck, what's she going to say about that? She has the freaking nerve to lie and say "when the vases came in, one vase arrived damaged, and it was your vase". What?? WTH?! Why not say something weeks ago? Why not give us a call and let us know there was a problem with our vase order instead of letting us think everything was okay? Why? I have a hunch: because she was lying and making stuff up. My husband tells her that he is going to let the cemetery and everyone else he knows about the terrible service he keeps receiving from Woolsey Hosoi Mortuary. What does the woman say? "You go do that!" Okay lady, here you go!! We are letting everyone who reads our review about the horrible service, attitude and unprofessional conduct we have encountered at Woolsey Hosoi Mortuary. All because of you and your crappy attitude. Folks, I am warning you now: Do not patronize this business at all. They don't give a shit about you, or the fact that you have lost loved ones. They just want to take your money and not deliver what they promised. If I could give minus five stars, I would. Go to any other mortuary but this one.

Horrible. The staff are friendly but the services that we expected was not good. My mom went back…read moreand forth with them from the death certificate being submitted, the arrangements being changed every week and not letting us know unless we called...any changes with the state they did not inform us...

Day before Easter Sunday, we went to take flowers for my husband's mother who is resting below in…read morethe Garden of Hope, back side where statue of Mother Mary stands. It was soo swampy and muddy we drove in circles but couldn't get to her grave, my husband has bad knees. An employee MR. GERARD BOWSKE gave me a ride on his cart with my flowers to her grave. We are so greatful for is help Mr. Bauske also weed wack the thick grass so we could see her picture again, scooped out the mud out in the flower vase AND before he left he gave me a gallon of water to wash the mud off. We Thank You Mr. Gerard Boske and a shout out of 10 STARS for your help kindness.

Beautiful scenery with mountains and ocean views available…read more Food for service was very good. The grounds are pretty well kept but they should clear the old flowers, water bottles, etc from each plot more often like Punchbowl does. Its immaculate up there. The communication with office went down after payments were made. Some vendors supplying flowers, necklaces was late.

Losing my mother was one of the hardest things our family has ever gone through, but Nuuanu…read moreMemorial Park & Mortuary took care of us with so much aloha and compassion. From the very beginning, they treated us like ohana and made sure we felt supported every step of the way. They handled every detail with care and respect, allowing us to focus on honoring my mom's life. Her viewing was beautiful and heartfelt -- it truly reflected who she was and the love she gave to everyone around her. During such a difficult time, their kindness meant everything to us. We'll always be grateful for the comfort and support they showed our family. I highly recommend them to anyone on Oahu looking for genuine, caring service.

My dad passed away on December 6, 2024. The whole thing has been a blur and I've just been zoning…read morein and out. My parents purchased a glass niche here years ago and luckily were prepared, so I didn't have to deal with it. We met with Jack. He was our funereal director and walked us through the whole process. He was such a tremendous help. He explained everything to us and answered all our questions. My dad was cremated on the same day. We made an appointment with jack the next day to put my dad in the niche. Everything went smoothly. If you use Nuuanu Memorial, I would highly recommend Jack.

Our visit to the Byodo-In Temple was deeply personal and meaningful. The fam and I were on the…read moreisland to visit family members who have passed and are laid to rest at Valley of the Temples (as well as at the nearby Veterans cemetery). Beginning our time there at the temple felt like the most peaceful and grounding way to start. From the moment we walked in, everything slowed down. Even though there were several groups of visitors, everyone was quiet and respectful, which preserved a beautiful sense of calm. The temple is a stunning replica of the historic Byōdō-in in Japan, and it's absolutely breathtaking in person. The large Buddha statue inside is gigantic and awe-inspiring. We bought a small bag of food and scattered pellets into the different ponds where bright koi fish gathered in clusters, Turtles, Peacocks, wild cats rested in shaded corners, and the birds (so accustomed to visitors) ate directly out of our hands. We lit incense together and took a few quiet moments to reflect on the family members we were there to honor. Ringing the sacred bell before entering felt symbolic , like setting an intention for remembrance and gratitude. Parking is a nightmare and there is a small fee. But you will get back what you put in because it is a gentle, meaningful, and peaceful way to begin your visit should you find yourself in this side of the island.

I have been here many times due to having someone very dear to me buried in the Cathedral View…read moresection. Overall this is one of the most peaceful places that I have ever been and if you haven't taken a full temple tour please ask to take part in one, if time allows. I love the temple gift shop and the employees are so nice ... They have just about every little (and some big) memento that you could want and they even sell bird and fish food so you have the option of filling your hand with bird seed and then holding out your hand... the birds will eat from your hand... OR you can visit the coi pond, take a seat and feed the fish. Both are equally peaceful.

We moved my mother's body to Aloha Mortuary from Borthwick after receiving advice from someone at…read moreour church. It was the best decision for her and my family and I wish we had done it earlier. They had comparable packages for a more affordable price and way more compassion. I mainly worked with Pua. I did meetings with her and my sisters, made payments and spoke to her on the phone. Pua was also able to talk to my sisters during a very difficult time and was able to tactfully mediate between the three of us. Not only did she help us with the contract, and the planning, but she also showed up the day of the funeral, and also checked in after the funeral, and months after the funeral. She also arranged meetings for in person payments, as well as ways to pay online. I believe my sister had spoken with Heitiare for the transfer and the contract. Picking this Mortuary saved us more than 10 grand, compared to Borthwick Mortuary. I feel like Pua made the process way easier. She also made it more personal, which was the kind of support I needed during this sensitive time. If you're considering a Mortuary to move your loved one, I hope this helps.

One thing my niece went with them cause they were a local company,…read more And we are locals so we chose them but,when we were going to view my sister they first said 15 minutes,we asked if we could stay longer, they said 30 minutes free and 400.00 for the next 30 MINUTES 400.00 ! talk about ripping grieving people off ,thats horrible, I must say though the guy who fixed my sister up made her beautiful

I had my father's Celebration of Life here and it went off without a problem. Lots of parking, lots…read moreof chairs, attendants, air conditioned, attention to detail, AV set up and a director. CJ was my director that night. From the tables, displays and AV equipment, everything was taken care of. She is a very empathetic and sweet person. Also, the chapel rental and other services seemed reasonable.

When my stepfather passed away, I used Ballard for his cremation. He passed on Aug 22 and was…read morecremated around Sept. The end product was nice. The customer service should've been better. I had told Ballard, that I would be taking care of my stepfather's arrangements and any payments. I told them to not contact my mother because she was grieving so the least I could do is take this off her mind. Mom was also stepfather's caretaker and was there with him when he passed. So she wasn't exactly in a state to deal with funeral arrangements. They ended up calling my mother and asking for payment when it wasn't near the agreed upon dates. I felt that this was very insensitive. Another thing was that I had payed with cash and sent my boyfriend to drop it off. While he was there they counted the money wrong, had to recount, counted the money wrong again, and had 2 people double check the amount of cash. Now, I understand that everyone has those days, but after I specifically told them not to bother my mother... I couldn't help not to be irritated. But overall, the cremation was seamless and end product was satisfactory.