A huge MAHALO to Raymond T. and staff at Oʻahu Mortuary! I could not have gone through the process…read morelosing my dad without Raymond's guidance. Dad passed back in October 2025 and finally laid him to rest last month April 2026, as I live on the mainland. Raymond was extremely helpful, patient, empathetic, and very kind throughout the months, while keeping in touch with my aunt who lives local. He went above and beyond to make sure dad was taken care of while planning his final destination at Punchbowl Cemetary. I felt so much weight lifted in interim while Raymond took care of literally all the arrangements from the beginning of the cremation to the beautiful burial. He made it that much easier during this difficult time of grief from afar. I appreciate all the Aloha and care at O'ahu Mortuary. Again Raymond T., my ohana and I genuinely thank you for being there when most needed!

On January 15, 2026 our family suffered the lost of my Dad. It came at a shock as his passing was…read morequick. Oahu Cemetary assisted me through each step of the process in this difficult time. Being that it is an emotional process our coordinator Sherie worked very hard to help in the process as we faced a simple but troubling issue. Despite this Sherie kept in touch and through this we were able to complete the process and retrieve his remains. The urn that I purchased from them was a beautiful Hawaiian Koa box that now holds the remains of both my Mom and Dad together. My Mom passed away back in 2020 during the lockdown and we were unable to do anything for her but handle her cremation. Now with the passing of my Dad, he and my Mom can be together as they were before 2020. They were married for 43 years and finally together again not just in heaven but as their remains sit together in this beautiful urn that was also beautifully engraved. Mahalo Sherie and Oahu Cemetary for helping in closing this final chapter in our family.

When you need mortuary services, Aloha Mortuary is the best one to call. I did a yelp search when…read moremy dad passed away, and I called a couple of places before I called Aloha Mortuary. After speaking to Nani, I knew I didn't need to call anyone else. She was extraordinarily kind, compassionate and clearly explained answers to all of my questions. I wasn't even sure what I needed, but she guided me through and arranged for pickup for my dad. The pickup team was kind and very understanding, as we were waiting for another family member to arrive and they gave us extra time. Nani kept in contact with me, and was available by phone for any questions and directions to their facility for his viewing. The team at the facility were so gracious and welcoming. The female staff member was so kind and supportive to my mom and I, and made our last moments with my dad, so very special. Nani continued to keep me updated on the process for cremation, as there was a hold up, due to the medical examiner needing to sign off on dad's paperwork. Her attention to detail and superior customer service made the horrible experience of losing my dad, into one that brought my family peace of mind. I cannot express how deeply I appreciated everything Nani and her team did to make this experience a positive one. I have heard stories from friends who used different mortuaries with not positive experiences, so I am even more grateful that we found Aloha Mortuary.

Aloha Mortuary truly represents the Aloha in their name. Favour and Aunty Pua showed me and my…read morefamily so much kindness, and compassion during the hardest times of our lives. From the very beginning, we could feel how much they cared and empathized with what our family was going through. Favour guided me every step of the way and made everything go as smoothly as possible with genuine care and professionalism.

Losing my mother was one of the hardest things our family has ever gone through, but Nuuanu…read moreMemorial Park & Mortuary took care of us with so much aloha and compassion. From the very beginning, they treated us like ohana and made sure we felt supported every step of the way. They handled every detail with care and respect, allowing us to focus on honoring my mom's life. Her viewing was beautiful and heartfelt -- it truly reflected who she was and the love she gave to everyone around her. During such a difficult time, their kindness meant everything to us. We'll always be grateful for the comfort and support they showed our family. I highly recommend them to anyone on Oahu looking for genuine, caring service.

My dad passed away on December 6, 2024. The whole thing has been a blur and I've just been zoning…read morein and out. My parents purchased a glass niche here years ago and luckily were prepared, so I didn't have to deal with it. We met with Jack. He was our funereal director and walked us through the whole process. He was such a tremendous help. He explained everything to us and answered all our questions. My dad was cremated on the same day. We made an appointment with jack the next day to put my dad in the niche. Everything went smoothly. If you use Nuuanu Memorial, I would highly recommend Jack.

Located downtown close to Vineyard St on Nuuanu Ave, my parents purchased funeral plans and mom…read morepassed in 2011. Hosoi did a wonderful job making sure everything was as she wished and easy to work with, absolutely organized, efficient, and very sympathetic. Dad passed a couple months ago and we were lucky to work with Ricki, who was so wonderful because there was an additional step to Dad's plan as he was a retired Air Force Lt Col so his final wish was to be interred at Punchbowl with full military honors. Ricki kindly helped with all of the plans, setting the date with Punchbowl and working with USAF to ensure dad received his honors. Ricki's been doing this a while so he has it down-pat and makes good suggestions, answers all our questions patiently, and just made us feel like family. Like he treated us how he would treat his own during this overwhelming time. He answered all our emails promptly and even called when he needed to discuss a more sensitive matter. During the grieving time your mind doesn't work as it should- or at least mine doesn't - it was a comfort to work with Ricki and the rest of the kind ladies in the office who remained professional but caring with each interaction we had. Mahalo to Ricki and these ladies who obviously care and want to make sure our loved ones and us are at peace.

We recently attended a relative's service here on 10-10-24. Things haven't changed much since I…read moreheld my father's service here in 2006. For both services, the deceased had funeral plans with Hosoi making it a lot easier. This company had been in business for so long that it is reputable, organized and the program runs smoothly. Personally I'm glad it was in English without the senko(incense)offering. They set up a table for friends and family to sign in and give their koden(money envelopes) to the family. There are ample benched seating for the guests during the service both in and out.. Inside is nice, comfortable and air conditioned. Podium and microphone are present. You can show a video on the screen as part of your program. You can select your clergy person along with who does the eulogy or remembrances of your dearly departed. After the service it's customary to provide refreshments or a meal to your guests in their outside dining hall. The one we just attended got their deluxe bentos from Natsunoya and 3 kinds of mochi, manju from Kansai Yamato for dessert. Beverages are also provided. There are two toilets available for your guests.guests

Borthwick gave us the worst service. And after researching it's one of the most expensive…read moremortuaries in Oahu. My sister and I sat in for a 3 hour meeting with Shelby Newby-Jasper, Family Care Specialist, trying to plan my mother's funeral in August. She gave us the pricing but only referred to the packages, essentially only giving us 3 options. It felt like we were being strong armed into a package. During that meeting I already established it was out of our price range. She started only acknowledging my very emotional sister despite the fact I was the one making payment. She then rushed us out of the appointment. After that she only communicated with us via email copy pasting over and over the prices for the most expensive package and saying she cannot hold anything until the contract was signed and no further changes or additions/adjustments can be made after this. We tried asking if there was a way we could speak to her about other pricing options due to financial difficulty. And only referred us to the customer care loan QR at the bottom of the email. After she started screening our call through the receptionist and would only respond by email. I tried letting the receptionist know that I've been trying for a week to get in touch with this lady trying to ask about other options. After 3 weeks her boss, Merci Soriano Sales Manager, responded back and said that we have a week to make a decision or be charged the daily sheltering fee but we couldn't get a hold of her by phone and we were calling for three weeks. By the end of the month we had a email string that lasted 20 emails back and forth trying to get our mom out of there. We we're not able to get in touch with the person handling her sale and they would not refer us to another salesman after we asked for a transfer because of because we were not able to get a hold of her either by email or by phone and left many many messages at the desk she screened all our phone calls. We checked with the state heath office. Even after 3 weeks, Borthwick did not file the proper paperwork with the state so we were unable to get the death certificate to file with the banks to try to pay for her funeral that way. After asking around for advice we finally found a way to get our mom out of there and to another mortuary. In order to switch mortuaries, we had to pay almost $1k out-of-pocket, even though they did not embalm they did not do anything and but hold the body and gave difficult service. Because they did not pick up the phone we were not able to bury my mom during the month. Her body did not have any embalming so it looked super bad. Her skin was already black and tearing at her shoulders by the time we were able to her to the other Mortuary, and she was unrecognizable. After we moved it to Aloha Mortuary, we were able to plan her funeral in 5 days, have the funeral in week, for a 3rd of the package price with similar arrangements. Due to Shelby's negligence I was unable to mourn my mother properly. I felt like she cared more about the sale than burying my mother with dignity.

I've never had a worse experience…read more In a time when I was really at a difficult time this mortuary didn't seem to care. I could get information on the status I was told repeatedly that I would be called back and never heard from them. I would not recommend them

Tala & her staff were truly a God send. From the moment I called them to pick my dad's body at…read moreKaiser until his burial. They were FIRST CLASS ALL THE WAY. Also being Samoan, they understood the cultural aspects and protocols. She even helped in communicating and coordinating with Valley of the Temple for the burial. Thank you Tala and team for caring for my dad and giving him the send off he deserved. God bless you all. 10/10.

Grace Mortuary truly lives up to its name. From the very beginning to the final goodbye, they stood…read moreby our side with care, compassion, and support. They answered every question, listened when we needed to talk, and helped in more ways than we can count. As we laid our beloved mother to rest, Grace Mortuary handled everything with grace and dignity. Because of them, we were able to say goodbye beautifully, creating memories we'll treasure forever. A special thank you to the hearse drivers, Charlie and Uncle. From start to finish, your kindness and respect touched our hearts deeply. You treated our mother like your own and reminded us what true community feels like. There are no words that can fully express our gratitude -- but from the bottom of our hearts, thank you.

We recently held a service for our mother at Mililani Memorial Park and Mortuary. I wanted to…read morerecognize three employees, Stephanie, Jeana, and Jeanne who each contributed to creating a wonderful service for the family. In particular, Jeana was with us from the initial walk through of the Chapel and the setup, to the day of the service to ensure all our needs were met for the service. The 5 Star rating was in recognition of these three employees.

I recently attended a wake viewing and service at this location, and thought it would be nice to…read moreshare a few helpful tidbits of information with others: 1) Arrive EARLY. The earlier the better. The reason being is that the parking is tandem or stacked, meaning that the parking attendants will direct you to park in a specific lane/row of cars, and you won't be able to leave until the car in front of you moves. There are individual parking stalls in the same lot situated against another building, OR if you are not staying for the entire program, the parking lane that is furthest from the driveway is designated for those who want to leave early. On the evening that I attended the wake, the attendants did ask if we were staying for the entire service or leaving early, in which case we were directed to park in that aforementioned far lane. Secondly, another reason to arrive early is not just for the parking, but for seating purposes as well. To make sure you have a seat for the service (should you choose to stay), arrive as early as possible. 2) Bring a jacket. The hall where services take place is slightly cold, so it might be best to bring a jacket, sweater, or wear something with long-sleeves if you think that you may get cold easily (like me). 3) Additional parking is available in another lot directly across the street. I'm not sure if this lot belongs specifically to the mortuary or if they have an arrangement with another business, but a validation is required (provided by the mortuary) upon exiting this secondary parking lot. 4) The dining/eating area directly next to the service hall has limited seating fyi.