Absolutely Horrible Experience - Unprofessional, Rude, and Zero Compassion DO NOT RECOMMEND! If I could give zero stars, I would. We paid online for pet cremation services and were given a confirmed pickup time of 12PM -1 PM. Instead, the woman showed up at 11:20 AM, over 40 minutes early, and then acted upset and inconvenienced that we weren't home yet. We were already in Kapolei and told her we could be back up Makakilo in five minutes. When we arrived, she stood outside shaking her head angrily, and the first thing she said was, "You know I've been waiting." She then complained about how she had other pickups in Waianae and how she "drove all the way from Honolulu," as if that was somehow our fault. We reminded her she gave us the 12-1 PM window and we had no reason to expect her 40 minutes early. She admitted it was her fault but was still mad that we weren't"ready." When we told her our pet was ready and we would bring him out immediately, she refused, saying she didn't want to wait. Then she yelled, "You know what? I'll refund you. I'm not coming back." and left. As of now, she still has not refunded us, even though she said she would. We're still waiting, and if the refund doesn't come through, we will be reporting her for fraud! After this experience, we looked at other reviews and noticed the exact same complaints: - Rude behavior - No patience - Rushing families - Lying about time frames - Zero sympathy or compassion Dealing with the loss of a fur baby is already heartbreaking. The last thing anyone needs is someone who lacks empathy, professionalism, and basic human respect. It seems like the woman is the owner so If she attempts to dispute this review, I have timestamped video to verify the accuracy of my statements. I timed you at 5 minutes waiting in my driveway. read more

PLEASE DO NOT USE THIS COMPANY!! VERY TRAUMATIC EXPERIENCE!! I had my cat in a basket and covered with a blanket, tucked the best I could handle. I was scolded for not having her completely wrapped. The pick up lady then picked up my cat and the blanket while complaining about not wanting to wrap her then proceeded to say she feels like she weighs more than 10lbs and I will have to pay the difference if the scale procves she weighs more. Incredibly inconsiderate. Horrible experience. All of this was said in front of my 9yr old daughter as well. Very unprofessional and rude. ***After the owner/driver saw my review, she brought my deceased cat and dropped her off in front of my garage after having her for 24hrs. She smelled really bad and if I wasn't home and didnt check why the dogs were barking, she would have been laying in the hot sun possibly for hours*** PLEASE REVIEW THE ATTACHED TEXT MESSAGES AND PHOTOS. AGAIN, PLEASE DO NOT TRUST THESE PEOPLE WITH YOUR PETS!! read more

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Excellent service from start to finish. If we could give 10 stars, we absolutely would. Alicia was kind, compassionate, and supportive throughout the entire process. She picked up our beloved pet and returned the ashes within a week. During such a difficult time of grieving, it was incredibly reassuring to know our pet was treated with care, dignity, and respect. We are truly grateful. read more

Aloha Oe Pet Crematory - She's home... - Pet Cremation Services Near Me

I recently had to handle a really difficult situation when a cat from a colony I care for passed away. I reached out to this pet crematory around 8:00 p.m., not expecting to hear back so quickly--but they returned my call right away. I spoke with Alicia, who was incredibly kind, compassionate, and understanding. She took the time to walk me through several cost-effective options and helped ensure this kitty was treated with the dignity and care it deserved. Her empathy truly stood out, and she made a hard moment a little easier to navigate. I'm very grateful for the support I received and would highly recommend their services to anyone in need. read more

I was speaking to Alicia over the phone during onthis hard time-- losing my pet for the first time. Instead of compassion, I was met with a rude, combative tone and unprofessional behavior. There was no empathy, no patience, and absolutely no aloha. When someone calls while grieving, the expectation is basic human decency. That was not my experience. Businesses that work with people in vulnerable moments should understand that tone matters just as much as service. How clients are treated during loss directly reflects leadership and standards. read more

Fast Compassionate response Easy to set up your preferences online Fair prices Waiting for my furbaby to come home. His passing was just recently. read more

HELLA RUDE !! the fact that your on the phone with me giving attitude is so rude when all im doing is being super respectful and kind to this lady ! Knowing she has my dogs ashes ! she speeds up my road holding the paper bag out the window with my dogs ashes "remind you it's not light her urn and ashes was really heavy ! To the point the paper bag could've ripped !" She wanted me to walk down a mud road with puddles ! I was waiting while it was pouring in Waianae ! I paid 300+ for my dogs urn plus pick up and drop off honestly a great price ! But customer service sucked ! She should be fired ! (To all the first time people I do not recommend going to this company ! But if you're in a budget then yes go here just be ready for unkind and disrespectful lady !) But all in all I got my dog back that's all that matters but talking the way you talk while we're grieving is crazy ! A dog ain't a pet there our kids ! Dogs are like human beings in general ! read more

Losing a fur baby is never easy. Our cat Keiko was our first fur baby and it was extremely hard on my family. Working with Alicia was so effortless, quick, and easy. She kept excellent communication from conversation with her prior to pick up, on pick up day, and drop off day. I would highly recommend Aloha Oe. Thank you, Alicia!!!! read more

Losing Nala too quickly was so devastating and we were so lost what to do with the process. She passed early morning on Sunday. We found this service on Yelp and got a response back right away. Our minds were not in the right places because of such a tragic situation but the lady called us beforehand to make sure we prepare Nala's body in certain manner. She also called us again maybe 10? Minutes earlier than her arrival to our home. In short, we had enough time to prepare Nala's body and say goodbye. When the lady came in, she was caring and understanding how difficult to lose a loved one. We truly felt so fortunate to have such a service on Sunday. Nala came back to us after 5 days. They even made sure someone could receive it for not leaving it under rain etc. I was very grateful to see the urn wrapped in a beautiful way. I felt this was very personal and warmed my heart. I immediately knew Nala was well taken care with Aloha. Learning they are a non profit organization with affordable costs, I didn't expect this much service from them. I'm so so grateful there are people who provide such a difficult service in Oahu. I highly recommend them to anyone and will ask them again in future. read more

Aloha Oe Pet Crematory - Pet Cremation Services Near Me

We are so grateful for Alicia at Aloha 'Oe. She was incredibly informative, kind, and patient with us during one of the hardest times of our lives. She took the time to walk us through the entire process with compassion and clarity. Alicia went above and beyond to help bring our sweet Bear home to us sooner than expected, and we can't thank her enough for that. Her empathy and support meant the world to our family. read more

Aloha Oe Pet Crematory - Our guardian Bear - Pet Cremation Services Near Me

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Aloha oe is amazing. Came on time and made sure everything went well with my jamstar. They do it for the love of animals. Appreciate your service u provide. Thank u .I will be definitely recommending to others who have to go through this tough time. Thanks again alicia read more

I am grateful that you contacted me immediately after I made the request and that you came all the way to pick her up. It was a very sad farewell, but I believe that Coco has gone to heaven. We miss her a lot ! read more

Aloha Oe Pet Crematory - We miss you ! CoCo And Thank you for Alicia taking care of our coco . - Pet Cremation Services Near Me

I recently lost my beloved pet and had been searching the night of his passing for the right crematory. After reading the 5-star reviews of this place I decided to send the request form on their website the night he passed away. I sent the form at around 8:00p and didn't expect to get a confirmation call the same night. I spoke to Alicia over the phone and was able to schedule a pick-up the next morning. The next morning she arrived earlier than our scheduled time. It was a quick grab and go, and I was a bit caught off guard because she did not greet or say much to me. I had a couple of questions about the process that I wanted to ask, but it seemed like she was in a rush/upset so I decided against it. I didn't know when to expect him, but my boy came back home to me 5 days later in a small white plastic urn (the complimentary urn), which was nice. Overall I didn't exactly experience the same kindness and compassion like the others had in the reviews, but I appreciated the quickness of the delivery and affordability of the service. read more

Aloha Oe Pet Crematory - Pet Cremation Services Near Me

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When the time comes and your Love of your life has to be Running free with no pain, you have the toughest decision to make and thats to euthanize. However, then of course you want your baby Ashes with you but vets can be extremely expensive and I agree, I would pay any amount to cremation. Aloha O'e gives to peace of affordablity but their service is increditable, they pickup your baby and the service is so precious with do much love to your babies remains. Unfortunately I had to use their service 2x ama both times it was amazing the care and compasion they put into your BABIES ashes. read more

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They were awesome! Very professional and helpful from the very start. Our fur baby was hit by a car in the evening. They couldn't pick her up that night but they gave us some alternatives that might be able to help us immediately. We decided to go with Aloha Oe and they handled her with care and brought her back in the time frame they said they would. I am extremely happy with the service and recommend this company! read more

Aloha Oe Pet Crematory - Our fur baby and her favorite toy. - Pet Cremation Services Near Me

Aloha Oe took care of are Sammy boy, we were so happy to have him back home with us. When everything was sad that day Sammy passed, Aloha Oe came through, Thank you so very much. read more

They were very responsive in replying to my online submission via text. Alyssa seems to be very busy so is straightforward in explaining how to do the process. They provide a very valuable and efficient service. We opted for the separate cremation and our Guilly's ashes came back with a card & paw design container which was handed to me in front of our home. read more

They were great. Our dog passed really early on a Sunday and they were the only ones who I could find who are open on weekends on Oahu. I have no idea what I would have done without them. They were very caring and wonderful with us. Communication was very fast and coordination was easy. They made a bad day so much better for our family. I read some of the negative reviews prior to using their service and did not experience anything but caring from them. I did understand that they are on a tight schedule and I didn't want to delay them from picking up anyone else's loved pet. Luckily, we had enough time to say goodbye and prep Nala for her pickup. Can't say enough how much we appreciated them! I believe they are a non-profit shelter and use the money from this service to help pay for vet bills and the like. I would use them again and fully recommend them. read more

Aloha Oe Pet Crematory - Nala, our wonderful dog that left us suddenly. - Pet Cremation Services Near Me

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Sassy passed unexpectedly early on a Sunday. I was shocked I didn't know what to do. Alisha (spelling?) Answered my call and was very caring she even took the time to console me and guide me through the next steps. Sassy was a rescue dog for our family that we've grown to love and this lost was so hard for me. I am so grateful for Aloha Oe Pets, coming on short notice, taking special care of Sassy. read more

We were so happy with the services provided by this company. We were able to spend an hour with our beloved after he passed until Alicia came to pick him up. She was very kind and accommodating. The way we received his ashes back clearly showed that he was treated with the love, and care he deserved. read more

Aloha Oe Pet Crematory - Pet Cremation Services Near Me

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Do not recommend this place. Rude over the phone and in person. No Sympathy! No Aloha! Unprofessional! Worst person our Family came in contact with. Work on your Customer Service and maybe your company can be better. read more

My experience with Aloha Oe Pet crematory was amazing. Alicia was very educational and took the time to explain the process from start to finish. It helped me to feel a lot more comfortable with this new type of service that I've never tried out before. I ended up misunderstanding the instructions, despite her efforts and paid for the process too far in advance. Alicia completely refunded my money. She was very understanding and communicative throughout the whole process. When it was finally my boys time, she was accommodating and able to fit us in her schedule. The pick up and drop off was also seamless. I felt so much better knowing that I was sending my boy with someone that you could tell has compassion for animals. I highly recommend. read more

Aloha Oe Pet Crematory - Pet Cremation Services Near Me

Aloha Oe has completely been a light in a dark time for my husband and I. We lost our boy Ryder after 10 years of having him. He was our first baby and gave us so much joy. When Ryder passed, we were so heartbroken and had no clue where to turn. After sometime researching, we found Aloha Oe to fit our needs not only based on their compassion, but they are incredibly affordable compared to other options. Alicia picked up our Ryder from our home first thing in the morning and took care of him. She mentioned that she'd bring him back to us within 7-10 days. Everyday I'd count how many days left until he came back home. Alicia over delivered and brought our baby home just 4 days later. We are so grateful for Aloha Oe, their kindness, and service to dog lovers like ourselves. When your furbabies cross the rainbow bridge, you can trust that Aloha Oe will take care of them and bring them home to you with dignity and respect. Mahalo nui, Alicia read more

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I needed to find someone that could help me with the cremation of my fur baby. I filled out the form, selected the service I needed, submitted my payment. Within an hour Alicia called me back. We scheduled that same evening for her to come and pick my baby up. Alicia is very helpful and compassionate. She told me that it would take 7 days and that she would call me to schedule the drop off. Alicia called me 7 days as she said, but I wasn't home so she told me if I would be ok waiting another day. Of course I was ok with waiting especially since I was at work and didn't wanna make her come all the way back to town. On Tuesday Alicia called me and dropped my baby off. She is awesome. I would recommend them to everyone that needs to find cremation services. read more

Aloha Oe Pet Crematory - The package my fur baby was in - Pet Cremation Services Near Me

It's been a while since I felt compelled to leave a review, but I wanted to let everyone know that I highly recommend Aloha Oe Pet Crematory. This is something nobody wants to face, losing our precious angels, our fur babies. I called & I didn't even leave a message, but Alicia was kind enough to call me back when she saw my missed call & left me a message (although she must be crazy-busy!) We spoke to another pet crematory in the meantime, and they didn't do anything wrong, there just wasn't a lot of emotion in the call, and the prices were much higher. When we did speak with Alicia after that, she was full of sympathy and empathy, in a difficult time. She really went above and beyond - I won't mention in which ways because I don't want it to be expected of her. It really did help us in a time of heartbreak and confusion. She gave instructions so clearly, and let us know what to expect. Great communication. Really impressive. The way we received our baby back made us feel like she was treated with the love, care & honor she deserved. I think this is truly the company to choose when you unfortunately need to say "Aloha Oe" to your beloved fur-babies. Thank you so much to Alicia and Aloha Oe! read more

Alicia was wonderful throughout the entire process and has the most affordable prices in my opinion. She was kind answering all questions clear on how to wrap our cat when she passed. It was very hard and it still very much is but the compassion to fulfill our order within days was beyond a blessing. She is very busy and it's just wonderful to see someone who truly cares for our fur babies. Mahalo!! read more

Aloha Oe Pet Crematory - Basic urn package included with cremation, the name plate was purchased elsewhere. - Pet Cremation Services Near Me

DO NOT HIRE THIS BUSINESS!! Very unprofessional! If you don't have sympathy & you're just doing this to get money I hope your business shuts down! How dare you try to pick up our family member of 14+ years in such a disrespectful matter! Rushing us! & saying "I need to go Waikiki!" Okay & what does that have to do with US? We don't care what you have to do during this time as you try to take our loved one away! You already sounded irritated when I first called & had questions about the services but I wanted to give you the benefit of the doubt! Seriously I really hope no one hires this company to pick up a loved one! How insensitive!! You said 630 -7pm for pick up & was there at 634 RUSHING. If this is a pick up & go right away kinda thing you could have said that over the phone!!! Or give an EXACT TIME of pick up! Find a new job or hire more people in that case if you're like this with all your customers! "You need to hurry up! I need to go to Waikiki & I have 4 other stops! You know what I'll just refund your money! I'm going to go!" You didn't even give us a chance to bring him out! IF YOU REALLY LOVE YOUR FAMILY MEMBER DO NOT HIRE THIS BUSINESS!! I'm so happy that we took him to Waipahu Waikele Pet Hospital & paid a little more! I'm so happy you didn't take our baby! That "one star" is for me to post this review. UPDATE: Yes, I've called multiple times to ask questions about your service! Yes! I've asked you for a TIME because we wanted to spend a little more time with our loved one before having him be taken away! So of course we wanted to go with a later time! You also said that was FINE. You did NOT mention this was a "curbside pick up" you did mention how to have him wrapped up when you was going to be there for pick up! You're very unprofessional! Even with your response! You had an attitude over the phone & again in person! HIRE MORE PEOPLE or mention that you have other pickups scheduled ahead of time & not at the time of pickup when we're saying our last goodbyes! Repeating & talking under your breath all irritated RUSHING us "I have to go! I have to go! I have other pick ups! I need to go Waikiki! I'm leaving!" Are you serious? 630 - 7 was our window that you gave us! You called at 625 & was there at 634 since you want to put the exact time! You're very disrespectful! & very insensitive! There was no ALOHA from the very start. No sympathy over the phone as well! So happy my mom held it together as best as she could & just gave you only the middle finger/cussed you out! How do you expect someone to act when YOU show up DISRESPECTFUL! You was complaining & rushing about having other customers once you got there! You kept running your mouth about having to go Waikiki! You wasn't even waiting FIVE mins. So STOP WITH YOUR BS! Don't make like my mom stuck the finger at you & cussed you out for nothing! Our baby deserves better & THANK GOD you didn't take him! & THANK GOD they didn't let you take him!! You was fast with that REFUND though & fast to respond to this review! ** DO NOT HIRE THIS LADY/BUSINESS ** your fur baby deserves better!! **** ALSO I'm not the first person to have this problem look at previous review! ****** read more

Very disrespectful, and unprofessional. Maybe if this company had better time management, they wouldn't be rushing you to hurry the transfer of your loved one presenting you with even more stress than what you're currently enduring. To be this insensitive is a disgrace to the company name to include the word Aloha when none was shown. 10 out of 10 would NOT recommend. read more

0 star!! Do not do Business with this company! Unless you want to be rushed & yelled at! My FAMILY was not treated with ALOHA. While they were saying their final goodbye to our boy! This Lady who came to pick our boy up yelled that she needs to leave already & she just going to refund them the $$! Rude asf! Glad my Family didn't let this monster take our boy! Use another company if you LOVE YOUR FUR-BABY! THEY DESERVE BETTER! This lady/Company has no respect for families who are grieving their fur-baby! So Unprofessional ! SHAME! SMFH! LEARN THE MEANING OF ALOHA! BECAUSE YOU SURE AS HELL DON'T HAVE ANY! Ended up calling (Waiphu Waikele Pet Hospital) after & we paid a little more & was worth it. Everyone there was Respectful and had ALOHA. They did not rush or yell at us while we said our final goodbye. We love you Zimba.. read more

Terrible. The lady that picked up my dog was very rude. I shyly apologized that ants had already come over my dog's face after less than teo hours. She interrogated me asking where I left my dog. I told her I left my dog inside my house in the foyer right by my front door. The lady looked shocked and said she's not going to have ants in her car. She said she expected my dog to be wrapped head to toe in a tone that suggested I was supposed to know that. Made me feel like I am beneath her and don't deserve her help. This was my first dog and I didn't know to keep him wrapped head to toe less than two hours after the euthanasia to keep ants away. If you need ppl to do that maybe list it clearly on your webpage. So I knocked all the ants off onto the grass on the sidewalk and carefully wrapped my dog in the cotton sheath I had with him- head to toe as instructed and handed him to the driver. She huffed as she put my dog in the hack of her SUV next to the other dog complaining that the other customer she just had did the same thing. Then said 'thank you' with a huff and walked away. read more

Just got my fur baby back,beautiful.... I can't believe how Alicia took care of everything and made it easier emotionally to deal with. Aloha Oe is the best. She was super sweet and supporting of my loss which touched me. read more

First off I'd Like to thank Alicia and all of Aloha Oe Pet crematory for being there for my family and thru phone calls and guiding me thru the process with out the company I wouldnt be at peace I was clueless this was our first puppy she tragically passed horrible accident..Alicia made the whole process easy and told 2 days she will be home with you and literally kept her word and kept me updated definitely recommend anyone who owns pets members when times like these come around these are the people to call if I can give them a 10 star rating I would give it they deserve it. read more

Aloha Oe Pet Crematory - Luna - Pet Cremation Services Near Me

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Service was awesome from start to finish. Alicia even took the time to talk to me as I was heartbroken over my pet loss. They make you feel at ease and the prices are the most reasonable. You won't be disappointed with their service. read more