This place is a joke! They claim to know how to do ceramic coating and PPF, they don't! some of the…read moreworst installs I have ever seen. Also, don't let them know you might be wealthy because they will charge you more for work performed. I wouldn't trust a word the owner says.

Just got my Subaru, Forrester sport, ceramic coated as a maintenance precaution! As always, they…read moredid a great job! Detail the inside, and it looks better than when I picked it up at the dealership a year and three months ago!

Took my Jeep liberty in there for a " They immediately started wrenching on it and then demand the…read moreinsurance check I ended up walking away from the car he gave me a new check and kept my insurance check without me seeing this guy is a Crook

Safelite sent a guy to my place of work to replace a 16' Silverado windshield. The short and sweet…read moreof it is, Safelite was cheaper than the local competition and I didn't have to leave work for the repair. The guy did a great job and he was fast. This was the second windshield I've had to replace in this truck(bad luck I guess) and the first time I went to a local mom and pop shop. The only reason I tried safelite was because my insurance company recommended them. Geico said "if the crack is smaller than a dollar bill, Safelite would repair it for free." Well, the crack was alot smaller, but it must have been a big rock because there was a white spot the size of a quarter from the impact. The tech said he could seal it if I wanted but it probably wouldn't last the winter, so I bit the bullet and had it replaced again. They fixed my truck for about $15 cheaper than the local guys and for the first fix I dropped my truck off so the bill didn't include travel cost. Most times I would rather support the local businesses but this was a win win. Stay at work while saving money.

I am not the kind of person to leave a negative review about a company, but the absolute…read morefoolishness exhibited by Safelite Gaylord, in MI has prompted me to do so. The following scenario took almost three weeks to play out. I contacted my insurance agent because a truck kicked up a stone and put a good ding in my windshield. As frustrating as that was, I am fully covered so my agent contacted Safelite and a repair was scheduled. Prior to the actual repair they emailed me a "what to expect" video (which was great) and the video detailed that the chip/crack wouldn't be gone after the repair, rather it would look like a milky spot, or as I thought like hot glue dabbed on my windshield. Since the area was the size of a quarter, they said this shouldn't be a problem, and I was fine with that. After the first repair technician left, I looked at the repair and it didn't look any different, but the sharp edge was smoothed over, but nowhere near what the video portrayed. When I showed it to my agent, he agreed that it was unacceptable, and called them to reschedule another appointment, this time for a full replacement, and not a spot repair. On the morning of the replacement, I received a call that the windshield that was shipped to them was damaged, so they had to order another one, and asked once again to reschedule, which I was happy to do, because things happen. The replacement day was set for a Saturday, at noon. So, the technician showed up on time, we had a quick chat, and he started working, and was done in about an hour. Just after he left, I went back out to look at what he did one last time and noticed that the little covers that go over the mounting hex nut were missing. These cover the anchor point (nut and bolt) where the wiper arm meets the motor that moves the wipers when activated. My truck is eight years old, and I would have noticed these silver hex nuts when I was cleaning and polishing my vehicle. I know they were there because they were perfectly clean, and not rusty or corroded in any way, so that told me that they were indeed installed prior to the technician arriving. Again, no biggie, so I sent them an email (with a photograph) and asked them to have the technician return them asap, because I don't want those bolts/nuts exposed to the elements, which could cause them to rust and seize. I didn't receive a call, after waiting one business day, so I called on Tuesday morning and spoke to customer service and was told that they couldn't help me until the following Saturday. I explained my concern for the bolts rusting, and said that timeframe wasn't acceptable, and that all they have to do is drive 25 minutes from their location and drop them off, that's all I wanted them to do. She said she would have to contact the local manager, and that the Gaylord office would call me. After an hour he (manager) did call and after I explained what happened, he said that he looked at the photos made by the service technician and that both covers weren't there when he came. I reiterated that they (nuts/bolts) were in pristine condition, and there is no way they wouldn't show some sort of rust if they had been exposed, but he refused to replace them. I then asked him to email me the photos, which he said would be time stamped (as proof), and I agreed to look at them. To his credit, he called me after they arrived, and explained that the images weren't time stamped, but he said they (covers) weren't there, and that I should trust him because these parts are notoriously bad and fall off all the time. He even suggested that I look at other trucks in large parking lots, and I'll see what he's saying. I told him that the images looked like "after" shots to me, made by the technician showing the completed work. I really didn't accept that excuse and asked him to send someone out to replace them, and that I'm sure the technician just left them in his pocket, or rolling cart, but he refused. I just ordered replacement parts, that cost me $30, all because Safelite Gaylord doesn't stand by their work, and worse yet makes excuses for a simple mistake. Customers shouldn't be treated this way, and I hope you all reconsider using them.

You have to schedule appointment, then you get a text, then you get an email, then you get another…read moretext day before, then the driver calls when he is 30 min out...all great...except in all that communication no one gave a disclaimer that with vehicles over 10 years old, if there is rust once they remove window, they can't put it back in. You cant drive without a window!! And they are just now giving me this info? I filed a claim with my insurance which goes against for raising rates and I could not revoke that even tho I did NOT get window done. All because 20 million people I talk to never could tell that since my car is over 10 years old they may or may not be able to do. AND they give you window of 8 to 5!!! Not 8 to 12 or.1 to 5...I had to block my WHOLE day.

We had our windshield replaced three weeks ago at our home. The Safelite technician let us know he…read morewas on his way, got there on time, was very polite. He was mindful of our somewhat limited garage space and managed to make it workable. He tidied up when finished, took care of paperwork and billing efficiently and was all around a great guy! The whole process took just a few hours. The windshield was calibrated and has worked flawlessly since it was installed. We highly recommend Safelite in Cadillac and will use their service again : )

Perfect car shop and the owner makes you feel at home. I got my car messed up on a deer pretty bad…read moreand they fixed it in a week even with the holidays and covid going on. I trust these guys a lot considering that they put new headlights on for me, adjusted my mudflaps, and put my siren speaker back on my new front bumper. These guys made it a breeze for me and got it taken care of and constantly updated me. 100% for his service and their good work for my car. Thank you guys.

This company is great! I bought 9 windows and 1 door from them and I couldn't be happier. When I…read morerealized that I hated the outside color of the window trim, which I had picked out, they were so good about fixing it! The installers were excellent at their jobs, obviously very experienced, and they had the ugly stuff out and the new stuff in in no time. Of course I expected to pay for the extra time and materials, but they really gave me an excellent deal. And it looks wonderful! I would highly recommend this company!

Not reputable. I called my local (Hail, Michigan) Glass doctor and the service person Dave Burton…read morecame out to my house and took measurements and said he would order the glass and be able to repair my window in a week or so. Not so. I called the Hail office to follow up on status and was told Dave would call me back several times with no response. It's now apparent Dave hasn't the proffesionalism to tell me he's not interested in my business. It's also apparent Glass Doctor if no longer a reputable company. Larry Rivett

The only reason I only gave them 5 Stars is because I couldn't give them 6! This Team, these people…read moreare exceptional! It's clear that there is excellent Leadership and it shows in every part of every experience. I've never been taken care of better by any Auto Service Provider. I can't recommend these folks any higher! Thank you for everything you do and have done for me and my family. Finding a quality, trustworthy Auto Service Provider is one of the toughest parts of moving to a new town. Thank God I found Brad and his Team when I moved to NE MI 7yrs ago. I've taken five different vehicles here for service over the years. One of them was a BMW M5 Wagon which no one up here other than the Dealership in Petoskey wanted to touch. Brad and his Team never said no and solved my problem every time I took that car in for service. I've never had to be concerned about quality, pricing or my car being done on time. Thanks to everyone at the Gaylord Belle Tire!

Terrible terrible terrible. Had an appointment to get my tires rotated and balanced. Showed up 15…read moreminutes early. Took them 2:45 to do a half hour job and that was with an appointment! This was after it took 3:30 to get them installed with an appointment a few months ago. If you value your time at all buy a a local shop. Sure you will spend a few dollars more but I've already given these people over 6 hours of my life and I've only now gotten my first rotation. The math is simple by the time I'm ready for new tires I will get 3 more rotations. That is two full days of work. You do the math.