Our furnace went out late at night, we called Kooch in morning and they came out right away. They…read morereplaced pc board and gas valve two main parts that should do it. Did I pay to much? how am I suppose to know, I want heat I pay I get heat. The wife kept smelling gas, I lost my sense of smell. So she called Nicor Gas they came out right away. They tested and We had to leave the house immediately. Nicor air out house fixed pipe and let us go back in house. I have not received a bill from Nicor. It will not let me post unless I select a star rating. But I'm rating two company's, OK I will go 5 stars for Nicor they came right away ,fixed leak and haven't billed me.

Coldest night of this winter season and came home from work with no heat!!!! Thankfully Kooch…read moreheating and cooling was able to get to our place in less than an hour and get our heat up and running! Very thankful for his service! I would highly recommend him!

I had a whole new HVAC system installed. they replaced my very old A/C and furnace. All three techs…read morewere friendly and efficient. They explained how the new system worked, went over the features and made sure I knew how things worked. They fixed up my existing humidifier and made sure it worked with the new system. I am very happy with the work!

great service - clean and professional !…read more they came on time and were quick to replace the water heater!

Had them for duct and dryer vent cleaning. Very accommodating and flexible in appointment time…read more Technicians Jose and Saul were prompt, on time, very knowledgeable and good sense of humor. They did a great and very thourogh job. I will be recommending them to my friends and family.

Tried the "your heat exchanger is cracked" scam on me, immediately after taking of the cover. I was…read morenot born yesterday. I KNOW it takes a lot longer than 10 seconds to diagnose something like that, and I called about a rattle - it's summer, I didn't ask you to look at the furnace at all. Tech was rude and defensive and I'll take my business elsewhere. P.S. I also realize he parked his work truck in the driveway which is really unusual and a bit presumtious. No other service people I've had here have ever done that - not even large appliance and furniture deliveries put their trucks in the driveway.

Brandon was great. Our AC wasnt working right due to something falling on it and we were able to…read moreget it going up and running again in a short amount of time. He even helped by checking on the condition of the other parts that could be an issue with my model and even showed me how to clean the air con. Above and beyond and was incredibly friendly as well. The supporting staff was also nice as well. Service for cost was amazing. I definitely foresee myself being a repeat customer and would recommend this company to others.

I have had the best experience with your company from start to finish. From installing a new…read morefurnace and air conditioner, to coming out for yearly inspections, you guys have been great. When I originally received my estimate for the new systems, the knowledge and honesty were appreciated. The installers were great, the service guy that comes out is very respectful kind and knows what he's doing. The girls in the office are also kind and helpful. I have nothing but high ratings for your company. Thank you!!

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

I have been a Chris Mechanical customer for 3 decades. They're always reliable and very…read moreknowledgeable. Nick was my most recent Tech. He handled my yearly cooling system inspection and water heater flush. He very efficiently performed the tasks. Highly recommend.

Master Tech Erich was great. Explained everything and took the time to make sure we chose the…read morecorrect size furnace for the house. Jose and Armando came the next day and worked hard to get the job done. Excellent experience overall.

Honest technicians, quality work and best pricing on major components needed. Saved 300 - 500 on…read morenew humidifier for furnace over seven other quotes.

I got a quote from Doc's for new hvac and water heater. I decided to go with a different company. I…read morelet the person from doc's know I was going with some different. I got questioned about equipment brand I was going with. I apologized for not using doc's and received a text back stating that I was dishonest and not sincere. not very happy with this and hope this does not happen to anyone else. As a past small business owner, I would never have thought I would get this type of response back. Accept that I was kind enough to contact you and let you know my decision. No need to question why, move on.

They responded promptly and finished the job--snaking out my clogged floor drain-- at a fair price…read more Gonzalo was friendly.

Jeromy was ultra knowledgeable and gave excellent recommendations that we needed! Scheduling was…read moreeasy and dependable; outstanding communications made it perfect. The guys were careful moving large heavy furnaces through our narrow hallway. At the completion, the furnace room was spic and span cleaned up, a nice treat. We also subscribed to their economical maintenance package, which will make our lives purr along in the future. Thank you Jeromy and Angel!

Called and they were very reasonable and came and did the job in two days. Very happy.read more

Quick response to inquiry, available quickly, cheaper than others, they do make holes into your…read moreduct work and furnace, not sure if that's standard or just a this company technique. Took a few hours, technician was courteous.

Final Update: 12/22/2018…read more The appointment went very well and my humidifier is installed prior to the holiday party. Bill came through on his promise and there were no issues whatsoever. The installer, Vlad, was on time and very professional and courteous. This is a great example of an owner who responds to customer complaints and makes things right when they go wrong. Obviously there is only so much that they can control, however my issue was fixable when there was flexibility on their part. So thank you, Bill, for responding. Your company will continue to be my first call UPDATE: Bill Wykle the owner called me directly and, apparently, he never received my email. We were able to work out a time THIS WEEK (before my holiday party) to have the installation completed. I've dealt with other companies who couldn't even be bothered to acknowledge an issue so it's a good step and shows the owner's willingness to right a wrong and keep a customer happy. I will update after the installation... ----------------------------------------------------------------------------------------------- Summary: No respect for your time - unwilling to fix issues they create - hard-nosed approach. If you're going to talk a good Customer Service game you better walk the walk. One Hour installed a new furnace and AC unit in my home this year, all went well and they were my first call when I decided to add a humidifier to the unit. I had someone come out to give me an estimate and explain the options; I decided to go with the higher priced option since it seemed to be a better value, overall. I had my appointment scheduled for Friday afternoon as they were running low on appointments and I wanted this done prior to a family holiday party we are having. Friday afternoon the tech showed up and quickly determined the humidifier ordered would not fit and they would have to go with a bypass; this was a little frustrating as I had taken a 1/2 day off work but things happen so we scheduled the replacement to be installed on Monday, 12/17 in the afternoon. I get a call on Monday (after taking another 1/2 day off) asking if I could "help them out" since they had an emergency repair that needed to be done. I explained that I could not wait (for all the reasons noted above) and I should not have to be sidelined on a job that will most likely take less than 3 hours (MAX). The person explained they would speak with the owner and then called me back to say they simply couldn't do the job and the SOONEST they could come out would be two weeks (Jan 31st - AFTER the holiday party) I sent an email to the owner without a reply as well as their corporate office (no reply) explaining this and my frustration with their lack of willingness to go above and beyond for a customer who literally just spent thousands on new units a few months ago. I used to recommend them highly but I cannot continue to do so. Look elsewhere

Stay away from this company! We have used them simply because their name was on the sticker on our…read moreboiler. The first time our four year old Williams system went out it the receptionist had to call the technician who had to call his manager and no-one knew what the other was doing. The first technician came out and said it would be a $200. fix. Upon ordering and delivering the part, another technician informed us that it was not just a $200 part but an $800 part and possibly another $800 for an additional value that "usually goes bad". Yep, from $200 - $1,800 in a matter of days. When I pushed the repairman on why the first technician wouldn't have diagnosed this problem earlier, he said he wasn't sure and all-of-a-sudden his story changed to "we don't need the second $800 part after-all". Forward a month later and our boiler is leaking. This time the technician said with a straight face as it's -10 degrees outside, "well just turn the unit off for a month until we can order the part and get it in. Are you kidding me! Same story with the run-around but this time it's..."well, you may need a new boiler". After researching Williamson boilers I found out they are the absolute worst manufacturer. Same story over and over. They last a couple of years and then go bad. Buyer beware on this one. In response to One-Hour Heating's response: Bill, we can certainly get into this if you want, but you may want to re-think your strategy here. The warranty was just one aspect of this whole mess. The bigger issue is One Hour heating installed our unit on concrete blocks making the unit unstable and uneven possibly causing the heating element to crack. That is the first problem. The next issue is with One-Hours scare tactics in suggesting we need $1,8000 in repairs when we were initially quoted $200. I've talked to many installers in the industry and they were appalled and what you initially charged us for the bladder as well as what you tied to get away with by quoting $1,800. We ended up going with a wonderful company in Polar heating who did a masterful job from start to finish. So, you can argue the warranty point but that does not change the facts. My suggestion to you is to leave well enough alone and just own your mistakes and learn from them so no-one else has to go through the misery that we did.