we bought our spa in may after an extended search of all brands. Joe was patient and very helpful -…read moreI've waited this long to post a review to make sure all is well with our tropic seas hot tub , and it had been great , zero problems with tub or his customer service always willing to answer questions and help us out. And by the way much cheaper than any other dealer. Would highly recommend

Joe did a fantastic job getting our Sauna ordered and installed. He kept us informed every step of…read morethe way. Wonderful place to purchase a Sauna and follow up after the sale to see that everything was working properly and we have not had any issues. A pleasure to do business with such a great company

Not recommended on any level. The sales and delivery side is great. After sale is horrible. Quality…read moreand service are deplorable. We've had ours for less than a year. It leaks from a hose or loose fitting. Possibly a manufacturing defect. The panels are of poor quality and chip easily. Would be nice if we could get a technician to reply and come out to service repair it. I don't want to fix it myself since the parts are still under warranty. The warranty is pathetic also. Labor is for six months and parts for one year. I was told by the company repair technician that he did not repair non labor warranty spas that a contract employee would have too. He called back today and said I should possibly call a local spa company which none will service ones they don't sale. A second company technician has not responded. This was our second Spa. Our first spa was Canadian built and was of perfect quality with zero issues the whole time we owned it. We moved and purchase this one since it was closer to our home and more reasonably priced. Huge mistake. Spoke to the store we purchase our spa from in October 2023 and they said to submit a claim on line claiming proper protocol so I did. The next email I received was cancellation of my orginal claim on October 30, 2023. My next Spa will be a Bull Frog which is sold and serviced locally. I will be stuck with the labor cost or fixing this on myself.

From the owner: Luxury for Lessread more

I have always received great customer service from Leslie's Pools. However, yesterday Alexis went…read moreabove and beyond. I came in for a replacement lid that she had at the counter ready just be seeing what I had in my hand when I walked in. I later found that my pump wasn't working as I am opening my pool this year. I was expecting to leave mine and go back the next day for a replacement especially since it was after 6pm on my second trip. Alexis found a replacement for me that I was able to take home and get running the same evening. She was fabulous, I and greatly appreciated her going above and beyond. I really needed to get the water circulating since I had just removed the cover for this season. She had a great attitude, and she really cares about the customers that come to the store. Bridget Sparkman

Best service hands down. I have shopped her for years and Alexis is absolute awesome! Will not shop…read moreanywhere else as long as she is here. Thank you so much for the always great service and prices!

Review Amendment: Moments after posting this review I was…read morecontacted by Nate. He let me know that Watkins, the hot tub manufacturer, had contacted them and would be willing to exchange our current hot tub for a new one. The new one should arrive in 6-8 weeks and it will be the same model and color combo as the one we currently have that is malfunctioning. It is a relief to see that they care about the quality of their product, as well as customer satisfaction. Many thanks to Nate and Watkins. Buyer beware. I had great response in the past for pool service so I decided to purchase a hot tub from Hot Springs - big mistake. I purchased it in December - install in February and it has really been a big nightmare ever since. Every water exchange - including the initial fill, has required a service call that involves taking off the panel and loosening pipes to de-air the system. I know that air locks can be a problem, but I shouldn't have to have a service call every three months. I called Hot Springs on 6/21/25 during working hours and was put through to Stuart - the general manager - I left a detailed message at that time and he has never called me back. I also left a message for the spa department on 6/21/25 as well. I then called back on 6/23/25 and eventually spoke with both Anthony and Nate. I was told by both that this was not a warranty issue - mind you no one offered to come out and trouble shoot the hot tub. I was told by Nate that he would contact the manufacturer and get back to me. It has now been 7 days and I have not heard a word from anyone. The latest water exchange left me with half of the tub not working at all. In a unit that isn't even 6 months old, and has been used for less than 4 months, this is totally unacceptable. I suspect this model is a "lemon" and I am stuck with a several thousand dollar yard ornament according to Hot Springs. Really frustrated.

Anthony came out and fixed our hot tub. Not only was he an excellent communicator in the whole…read moreprocess as he was diagnosing the tub, he was extremely professional! I can't recommend their services enough!!!

All the guys at Pool Pro were exceptional to work with. They were all very nice! They kept in touch…read moreduring the waiting months and showed up on time the day of install. The guys were very organized and cleaned up the job site when they were done like they were never there. They worked very hard and had it completed in about 5 hours. Kenneth answered any questions we had and was very knowledgeable about any and all pool related stuff. The guy that brought in our water for the pool said 8/10 of the pools he fills aren't level but ours was perfectly level. Very pleased and will definitely recommend Pool Pro!

From the owner: Serving the Upstate for Over 30 Yearsread more

We are just finishing up having an in ground pool put in with Aqua Blue Pools located in Taylor's…read morenear Greenville. They did an awesome job! Their pool designer, Scott Schlock, sat down with us in the beginning of our journey... showing us every model of pool they make and the materials we could use in our own design of pool. We had never designed our own pool before, but with Scott's help we chose a Greek style pool with wide steps leading down into the water. Scott stayed with us for every major development with the pool and let us know what to expect next. He was a huge help! The whole process took around 4 months and we were able to watch every step as the pool took form from our sunroom. The crews that dug out the pool, laid the pool foundation, and the cement around the pool were organized and moved quickly, they worked tirelessly in the heat. The entire company works together like a well oiled machine. I wouldn't hesitate in recommending this pool company. Aqua Blue Pools gave us an amazingly beautiful pool and it was finished to swim in two weeks earlier than has been predicted. We are very happy!

We paid this company to come out and do an inspection of our pool. We told them we needed a…read moredetailed inspection and what it was for, and they did the most generalized inspection did not even bother to fill the liner and see where it had bubbles and where the water was getting back behind the liner. Do not use this company for inspections. We had two other companies come out here and give an inspection and they showed things that were definitely wrong with the pool, but this company had no clue what was going on with it. Their inspection said that all looked good. With an inspection like that, I would be afraid to have them install a pool. It would make me scared that their work would reflect that as well I would be very weary.