Review Amendment: Moments after posting this review I was…read morecontacted by Nate. He let me know that Watkins, the hot tub manufacturer, had contacted them and would be willing to exchange our current hot tub for a new one. The new one should arrive in 6-8 weeks and it will be the same model and color combo as the one we currently have that is malfunctioning. It is a relief to see that they care about the quality of their product, as well as customer satisfaction. Many thanks to Nate and Watkins. Buyer beware. I had great response in the past for pool service so I decided to purchase a hot tub from Hot Springs - big mistake. I purchased it in December - install in February and it has really been a big nightmare ever since. Every water exchange - including the initial fill, has required a service call that involves taking off the panel and loosening pipes to de-air the system. I know that air locks can be a problem, but I shouldn't have to have a service call every three months. I called Hot Springs on 6/21/25 during working hours and was put through to Stuart - the general manager - I left a detailed message at that time and he has never called me back. I also left a message for the spa department on 6/21/25 as well. I then called back on 6/23/25 and eventually spoke with both Anthony and Nate. I was told by both that this was not a warranty issue - mind you no one offered to come out and trouble shoot the hot tub. I was told by Nate that he would contact the manufacturer and get back to me. It has now been 7 days and I have not heard a word from anyone. The latest water exchange left me with half of the tub not working at all. In a unit that isn't even 6 months old, and has been used for less than 4 months, this is totally unacceptable. I suspect this model is a "lemon" and I am stuck with a several thousand dollar yard ornament according to Hot Springs. Really frustrated.

Anthony came out and fixed our hot tub. Not only was he an excellent communicator in the whole…read moreprocess as he was diagnosing the tub, he was extremely professional! I can't recommend their services enough!!!

Pricing was good and the owners are great. The people they contract or employ to do the on site…read morework are not. The grader was rude and left without even telling us they were done and now that the pool is up and full it is not level. The install crew was competent but non communicative. There was no follow up after the installation to check on our satisfaction. After our initial contact at the store I had high expectations that were only partially met.

guaranteed best price!! definitely come here for all of your pool needs. very helpful and…read moreknowledgeable

We were away on vacation and had a problem with our pool. Mark came out and took care of the…read moreproblem. We are happy we found him, he did an excellent job and advised me as to what to do in the event the same thing happened. He said it was an easy fix and told us it didn't take too long so while he was there he cleaned the pool. Who could ask for more. I would recommend Greenville Pool and Spa to anyone needing a reliable pool and spa service.

Mark put above aground pool liner in for me. He did a great job with work and communication. I…read morehighly recommend him.

we bought our spa in may after an extended search of all brands. Joe was patient and very helpful -…read moreI've waited this long to post a review to make sure all is well with our tropic seas hot tub , and it had been great , zero problems with tub or his customer service always willing to answer questions and help us out. And by the way much cheaper than any other dealer. Would highly recommend

Joe did a fantastic job getting our Sauna ordered and installed. He kept us informed every step of…read morethe way. Wonderful place to purchase a Sauna and follow up after the sale to see that everything was working properly and we have not had any issues. A pleasure to do business with such a great company

I love my hot tub and when it needed service - Marissa (Office) and David (Service Tech) became my…read more "Super Heroes". With the utmost of professionalism and timely response - they took care of my issues. Simple, quick, professional and fair ... Life in my hot tub is as good as ever - Thank You, Pool and Spa Connection!

Pool and Spa Connection was called out because I have a policy with AHS to repair my pool filter…read more They did fix the filter issue and electrical, but when they put everything back together I noticed a lot of bubbles through the intake and blowing into the pool. How did a pool company open 30+ years miss this? The access is tight around my pool, and it's very possible their tech clipped one of the diverters and cracked it, letting air into the intake side. I wasn't accusatory, but let them know this was possible. I asked them to come back out and take a look and they insisted I call the warranty company or I would have to pay "out of pocket" because that would be "plumbing" and not "filter" or "electrical" related. So I called AHS back and explained the whole situation and they issued me another dispatch. So this morning I get a text (see attached). Pool and Spa Connection called AHS back and got the dispatch cancelled. Looks like recent reviews for this business are a sign they may want to reevaluate their SOP for customer service, since it seems to be lacking! I like to support local businesses, but with service like this, might as well use "POOL MART"

We paid this company to come out and do an inspection of our pool. We told them we needed a…read moredetailed inspection and what it was for, and they did the most generalized inspection did not even bother to fill the liner and see where it had bubbles and where the water was getting back behind the liner. Do not use this company for inspections. We had two other companies come out here and give an inspection and they showed things that were definitely wrong with the pool, but this company had no clue what was going on with it. Their inspection said that all looked good. With an inspection like that, I would be afraid to have them install a pool. It would make me scared that their work would reflect that as well I would be very weary.

Always on time, thorough and professional service every time. Aqua Blue Pools has great dedicated…read morestaff that raises the bar of expectations and meets it every time.

I just became a pool owner last year, Nick at the store has been a tremendous help to me, he is…read moreextremely knowledgeable and helpful with all my inground pool and filter needs and concerns. Im grateful for his assistance.

From the owner: Leslie's is your trusted neighborhood pool store in Simpsonville, South Carolina and a go-to…read moredestination for all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.