Caliber was recommended to me by a friend in another state after my car was sideswiped in a local…read moregrocery store parking lot, and I couldn't be happier with the experience. The customer service at Caliber was outstanding from start to finish. The two friendly team members at the front desk were welcoming and helpful, and every service advisor I interacted with was professional and attentive. I was completely blown away when my vehicle was repaired in just two days. While there was a small hiccup during pickup, my service advisor immediately jumped into action and resolved the issue quickly and efficiently. A special shoutout goes to Jason Lee, who truly goes above and beyond for his customers. A dealership had left a sticker on my car more than two years ago, and despite my many unsuccessful attempts to remove it, Jason graciously took care of it for me. It's that level of service and attention to detail that sets Caliber apart. Caliber even coordinated with Enterprise to pick me up so I could get my rental car, making an already stressful situation much easier. This experience turned me into a raving fan. If I ever need collision repair services again, Caliber will be my first call. Highly recommended!

First of all, I want to say Caliber Collision did an excellent job on the body work on my car. The…read moreright passenger door had been heavily damaged and it's good as new now. They did take a little longer to do the repair than I was initially led to believe but I understand these things can happen. My only real complaint would be the customer service aspect. The man who inspected and wrote up the quote on the car was rude and unprofessional. Not knowing the process of repairing the car, I made a comment about how I thought they would simply swap out the damaged car door. He immediately got an attitude, stating that I didn't know what I was talking about. He was tired of hearing people who assumed they understood the process of body work repair and that HE was the expert, not them. He also said, "would you assume to tell a brain surgeon how to do his job?" Seriously? He was comparing himself to a brain surgeon? In my business I am often meeting customers who do not understand the process and make incorrect assumptions. I don't take it personal, and I politely explain the correct process to them. It doesn't hurt my ego in any way. Again Caliber did a fine job on the body work, but the rude employee there needs to learn how to leave his pathetically weak ego at the door when he checks in for work.

I recently had to bring my Tesla Model Y in twice for 2 accidents only a few weeks apart. This is…read morethe only Tesla Certified shop in my area. Accident #1 Feb 2025 - Rear passenger side door deep gash and a dent on a front passage door body line. I worked with Michael. This needed a whole repaint of that door panel and the rear quarter panel. There was also a small dent in the body line that they removed by PDR for $300 (damage was separate from the accident). The whole estimate process was very quick about 15 mins when I brought my car to the shop. It took another 1-2 days for insurance to approve the estimate. Estimated repair time was 2 weeks. Repairs were done in 13 days! Accident #2 March 2025 - Rear ended, dented trunk, and scratched up bumper. I worked with Nick. Needed a trunk replacement and rear lower bumper repainted. Insurance approved the estimate same day. Quoted repair time was 2-4 weeks depending on parts availability. Repairs were done in 7 days in the end. The GOOD - Quality of BOTH paint jobs are very professional. I cannot visually distinguish where they blended the paint. - The paintless dent repair job was great. Again, I couldn't even tell there was damage there originally. - General clean and wash was done after the repairs - Good actual turnaround times vs estimated time. - I was updated on the status of my repair 1-2 times weekly. Their intake form asks you how often you want to be updated, so fill that out accordingly. Where they could IMPROVE - More attention to detail is needed when cleaning. There were still various dirty shoe and grease marks around the car like in the outer driver side footwell, door sills, trunk, and on the light grey headliner. When the rest of the car is clean, these things stand out more. Keeping in mind they aren't a detail shop, I wasn't expecting it to be spotless, but these were just some minor gripes I had. OVERALL I'd feel confident bringing my car in again. In the past reviews, I see a lot of mentions of delayed turnaround times likely due to parts shortages during COVID. Given that Teslas are so abundant nowadays, I don't see it being a major issue anymore. Having done 2 separate repairs managed by different people, I'm satisfied with my experience and would bring my car back if I needed repairs.

NEVER take your Tesla to them! I took my Tesla in with a scrape under the passenger doors. The…read moreinitial estimate was under $3846 - seemed expensive but understandable because of Tesla's design. When they started to work in it they found a dent in the bracket that holds the battery, said the battery would need replacing, and that the car was "totaled". I argued that it was not damage to the battery, but Chase from Crash Champions said that it was according to Tesla's guidelines and would not check with Tesla. I went to the Tesla dealer and talked to the service manager. He looked up the Tesla documentation and agreed with me - the battery did not warrant replacement. After the documentation was supplied to Crash Champions they were forced to reconsider. I had never received a detailed estimate, even though I had requested several times, but I finally got one! What a SHOCK - the repair estimate was still over the value of the car. The estimate had many things I questioned including two new passenger wheels and tires - I NEVER HIT ANYTHING! In my experience, Crash Champions, and Chase Perry, have shown themselves to be unqualified to repair Teslas and unethical in their business practices. State Farm Insurance has also proved themselves to have absolutely no concern for customers and has backed Crash Champions from day one. NEVER TAKE YOUR TESLA TO CRASH CHAMPIONS! Reviews rating them 5 (good) - 5 Review rating them 1 (poor) - 15 This should tell you something.

Dmytro is a fine man to do business with. He just delivered my car to my home it looks brand new! I…read moreasked him to do a little extra expecting to see it on the bill but he did not charge me.. when I first took my car to him I had ordered an Uber I went to wait he walked me outside he insisted on waiting with me to be sure I was safe. I'm 70 yrs old with a little tiny dog... the whole experience with him has been wonderful. Thanks again Dmytro!

I reached out for a quote on a 2009 Honda Fit with possible door latch/hood latch issues. I got the…read moreresponse "cannot service" with no additional information. For this place to be an auto body shop, I would think they could repair a Honda or at least say why not. We are a three car household and I would never use this place because they have poor customer service before you even hit the door.

This business is run by family who really cares about high-quality work. I took my Dodge truck…read morethere yesterday and they did an amazing job. They are trustworthy, great communicators and work their butts off to make sure it looked fantastic. Definitely recommend these guys for any customization, decals or work on your vehicle.

Awesome little shop! Tucked away in Tigard, you'll find…read moreSergio at PDX Graphics. Sergio is a fantastic guy with an eye for the details. I stopped by wanting some stickers for my Jeep and he quickly had them printed out and applied. When I went to pay for the work, he offered me a Veterans discount and thanked me for my service. Very much appreciated! If you are looking for that personal service, eye for detail and I'll be honest, a guy that's just cool to hang out with, you gotta give PDX Graphics a shot! Thanks!

I always give points to any business that responds to all reviews... good or bad. And the owner…read morehere always responds which adds to credibility in my book. So I took my 15 year old Hyundai Santa Fe in for an estimate on a failed factory paint job. The owner was right up front explaining the extra work to strip, sand and extensive prep work that would be required before even starting to re paint my gloss black paint. It seems to be a common flaw in the early black obsidian Hyundai paint jobs. That car in the parking lot with the huge white peeling clear coat and flat black paint under where the clear coat has peeled.... that's MY car. Hung could have low balled my estimate and called after he started with his reasons why it could not be finished within his estimate. Instead, he wrote me a note explaining why this was a manufacturing defect and should be repaired by the factory. 5 stars for being up front and trying to assist in a claim against the factory. I won't hold my breath on a favorable ruling from the factory. But if I have other work on my truck or mechanical issues... Canyon Auto Repair has established their credibility in my book. Truth be told, I kinda expected the bad news.

Worst Experience I've ever had hands down!!!! They had my…read morecar for 4 months one excuse after another Do yourself a favor and stay away from these guys totally crooked in every way.They will milk every last penny from you.

A while back I accidentally scraped the rear side of my almost-new Chevrolet Equinox EV while…read morebacking into a driveway. There was a rough stone retaining wall along the side that caused several deep gouges and scratches. Of course, I couldn't believe I had been so careless. I brought my car to my Chevrolet dealership to get a repair estimate and I was shocked--over $4000! They said they would have to replace the rear bumper (which only had the bad scratches, no dents or other damage). I then went to several auto body and paint shops and was able get some lower prices but still $2000 and up. I looked on line for a touch-up paint kit and was able to determine the exact color code for my car and find some inexpensive small touch-up paint bottles. I knew this was not a viable long-term solution but perhaps I could at least paint the very visible white scratches and gouges while I found a more reasonable professional paint solution. The touch-up paint did somewhat cover the most visible damage, so from a distance you could not as easily notice the damage. But I did notice the touched-up areas looked like a different shade than the correct blue of my car, it looked a bit purple. I happen to have an expensive professional color scanner (Nix) and it provides highly accurate RGB (red-green-blue) values. The car natural paint measured values for blue and green and zero red content. When I measured the cap of the touch-up paint, it also showed the correct blue shade very accurately. But putting a small test swatch of the touch-up paint on a white surface clearly showed the purple-leaning shade. And measuring the small touched up areas on the car also showed this purple tinted color. At this point I just presumed that the color was off because I didn't properly prepare the surface or didn't buff the finished result. I looked on line again for a painter and found Dent Expert Mobile. I contacted them through their website and they said to upload several pictures of the damaged area. They quickly got back to me with a lower price than any of the paint shops I had contacted. They said they could do the complete repair in my driveway or garage in less than a day and they had an opening in a few days. All the other quotes were several weeks out and from several days to 2 weeks to do the job. So, I booked an appointment with scratch and dent repair. I couple of days later Johnny arrived, looked at the damage and started the work. He carefully masked the damaged area, sanded down the damaged area, applied a primer, filled some of the deep scratches, applied the new blue paint and finally the clear coat. Johnny has a complete color lab in his van and is a genius at exact color matching. I had told him that I had tried touch-up paint first but at that point, I didn't realize the contents of the touch-up paint can was wrong. As soon as Johnny removed all the masking we could see the color was wrong and the first thing he said was I'll have to repaint it at no charge. It was also that purple tint. I felt really bad that I had unknowingly and unintentionally mislead him with that bad touch-up paint. So, a day later he came back, remixed the paint, this time to the precise and correct blue shade. End result was perfect. You cannot see any evidence of the scratches or damage. I am astonished at how good he is at mixing paint in his color lab in the back of his van. I know how hard this is to do and get accurate results. So, I highly recommend Johnny. Nice and honest guy, genius color match, professional surface prep and painting. Very reasonable and quick. What more could you want. Wayne J

Excellent service and very professional mechanics. They fixed my car quickly, and everything works…read moreperfectly now. I'm very satisfied with the experience.

This auto body shop is far the best. I rated 5 stars because for one. They were very prompt with…read moretiming knowing that I was on a tight schedule with work getting my vehicle done within a significant amount of time but still being able to meet the qualifications of it being a certified fix were able to do that as well as there was an option available for me to rent a car. However, due to my own personal circumstances, I chose to navigate without the rental and even still they were able to meet my expectations above and beyond with having the vehicle ready all polished up shined up painted up the paint matches to Ati mean, I feel like Damn....I got a brand new car right! Wonderful customer service from the phone to the door to the service itself. Like the services they have provided have been above and beyond what I would expect and the pricing was reasonable. I was paying at a pocket and they were able to support me in every way, navigating the services to make sure that I was pleased at the end and I would love to recommend anybody and will refer anybody to go to this company for any type of work. Thank you so much.

Ive been to very many body shops from Portland to Arizona, I have been dealing high end body shops…read morefor the last 35 years. So far ACP is by far the best shop. I own a 2023 GMC Duramax and it was nearly totaled by my insurance company due to the damage on the drivers side. Both doors and part of the uniframe were trashed. Repairs on such bad damage are always noticeable. ACP is the only shop I've ever seen bring it back to factory specs. Joe Ortiz and Brenda Trujillo treated me like a VIP through the entire process. Their customer service and hospitality acumen cannot be compared any shops I ve ever dealt with. My search for the best is over. FINALLY!! P.S. ACP did work on my truck that was not a part of my contract. They washed, wax and installed a side mirror. I will never go anywhere else!!

Irene was very good and professional and responsive. And the staff we dealt with were friendly and…read morehelpful. The issue was the actual work that was done and the communication surrounding it. When I got the original quote the rep told me that the bumper could be repaired and repainted, which was great. What he failed to mention was they wouldn't repair the rock chips, and that once painted (the car is black) that those rock chips would be very noticeable. Had he mentioned that I would have a. talked to my insurance company to see if they would cover any additional labor or b. paid out of pocket. That would have been the first line of communication. The second opportunity to communicate would be prior to the bumper being painted. It would have been nice to get a heads up that they were painting right over the rock chips and it would be glaringly noticeable. They did not communicate that. Now that the work is completed that bumper looks like it has dimples all over it. When I took it back for them to look at it they basically told me that they weren't being paid by the insurance company to fix the rock chips therefore they didn't do it. They said I needed to go back and talk with my insurance company and have them pay all over again to completely repaint the bumper. Not a good solution. This all could have been taken care of early on had they given me a heads up on what to expect, and options on repairing the front bumper properly. Now it's too late and the bumper looks bad. Also very poor customer service in not resolving the issue.

This may be the first time I have been compelled to post a negative review, I've never felt it was…read moreworth my time until now. I went to Crash Champions to have some minor damage to my truck repaired. I have used them before for work on company fleet vehicles. Each time it was what I would consider a normal experience. This time my problem was I couldn't get a call back for information. I called several times and was always told there was no one available to help and I asked if someone could call back and was told yes however no one called. Finally I asked to speak with a manager and was told they didn't have one I could talk with. Again could someone please call me back and no one did. I gave plenty of time for the call backs to happen, days. Finally I got a call from a person and he stated he didn't understand why he should be calling me because he was the EV guy and I didn't have a EV. He had no idea who I was or what I had been calling for, I asked him if he could get someone who knew about my estimate and the fact they had already been paid by insurance and please get back to me, he said he would and no call back. I finally got someone on the phone some days later and it seemed it was a inconvenience. I finally decided to bag the job and asked them to return the Insurance check, I was sent to the counter girl and she told me they had cashed the check and they would ask Corp offices for the refund but it would likely take up to 30 days. It has now been almost twice that time. The Tigard location evidently can't help and oddly the Corporate office in Chicago doesn't publish any phone number for Customer service. Their Website talks about their difference being customer service. I have no idea what to expect at this point.

Paul was the first to respond when I sent out a Yelp message requesting a bid for a dent in my car…read moreon a Saturday morning. Not only was he the first to send an estimate (on the weekend); Paul also gave me the lowest quote! He did a fine job fixing the large dent on my car's door, along with some small dents he found as well. He fixed the minor dents for a small additional charge. If I need minor paintless dent repairs again I'll be reaching out to Paul! Also, he drives to you, which is a bonus!

Paul was able to fix all dents, and did an excellent job! His talent for removing the dents well…read moreexceeded my expectations! The work he did was on my classic car, and the cost of the work he did was more than worth it! I highly recommend his service.

The results of new front brake pads are rotors are good. I thought the price was reasonable.read more

Tigard Auto is outstanding! Jeremy keeps you informed of any and all expected work and charges. I…read moreprefer to buy a car and keep it running as long as possible. He has worked on 2003 Suburban, a 2007 Mariner hybrid and a 2007 CRC, and kept it honest about expectations as the mileage climbs. Great work, timely, personable service and reasonable prices. Highly recommended.