I have experienced on more than one occasion that the clinics have problems with their phone lines. Today 9/27/18, three of their clinics did not answer their phones. I don't know if this is due to lack of staff or a technical glitch in their system. But it is not how a medical clinic should operate. The other complaint I have is that doctors don't tend to stay. So, for example, a doctor I had begun to know and trust decided to move to another one of their locations which is very far from where I live. read more

If I could give this negative 5 stars I would! I wanted to schedule a follow up ER visit for my son to get his lungs checked after a bad bout of bronchitis and chronic cough. The earliest appointment available was a month and a half out. The day of the appointment finally arrived so we went to the appointment this morning, which I thought was scheduled for 8:45am. Showed up at the clinic at 8:30am, waited in line to check in only to be told by reception we were in the wrong suite and to go down the hall. We did so and I checked in with another receptionist. He had me fill out a one and a half page form and then proceeded to tell me the doctor was not going to see us because we were late. I said, it was for 8:45? He said no, it was scheduled for 8:30. We were literally only 8 minutes late and no one else was waiting in the waiting room at the time we arrived nor by the time we left. He asked if we could come back later that afternoon instead. How does a doctor go from having no availability for a month and a half to 3 available appointments on the same day? Not only that but the nurse came out to ask me questions about my son's medical history. That is not HIPPA compliant to do that. The audacity of that Medical Deity to say he couldn't see us for being a few minutes late. Meanwhile, whenever we actually can be seen the doctors always take their sweet *ss time to come to the treatment room. Making you wait anywhere between 15-45 minutes. Trying to get a correct and timely referral from this place is also another nightmare. Your literal life hangs in the wait of these doctors and their mistakes. Not recommended and we will not be returning. read more

I have gotten the best care for my two special needs children,the best pediatrician Lars Stensman, we've had so far. And we always get seen right away there's never any negative energy it's always professional and friendly. I have had bad experience at the Campo location so I appreciate this location all the more read more

Alpine Family Medicine - A patient at San Ysidro - Medical Centers Near Me - Alpine, California

Just a mess... ask me to show up 20 minutes early but take me in 30 minutes after my appointment. Then have me wait in the room another 30 minutes until the Doctor comes in. That's a 1hr 20 min waste of time before I'm even seen. Don't waste my time. I'm busy too! Dumpster fire is a word I would use to describe the place. I've waited months for answers to tests they have sent me to only to be told they still don't have the diagnosis from the specialists they sent me to. Do yourself a favor and find another. read more

By far the worst experience I've ever had in the medical industry. They have a stupid new phone system that they claim is a virtual assistant. In reality it's just because the owners are cheap and don't want to pay for qualified staff. It's an archaic system that forces you to listen to their stupid message every time you call. There is no way to reach the individual clinic. You have to go through the call center and they are the most incompetent and unprofessional group I've ever dealt with in 40 years. They don't call you back. They mess up all the appointments and insurance. They are rude and inconsiderate. I left them after I couldn't take it anymore. This is people's health they are messing with and they simply don't care. It's just about the money and billing insurance. STAY AWAY AT ALL COSTS!! read more

DON'T GO HERE!!! my mother-in-law has been given the run around for 6 months with regard to hip and femur pain. She has been trying to get a referral to an orthopedic. Dr. Bianka Dube does not take the time to listen to her patients. I accompanied my mother-in-law to one of her appointments. Dr. Dube ran out of the room before we were done speaking to her. She said, she had so many more patients and had to be done by 5 o'clock. I asked, the medical assistant, if she could come back to the room so we could finish discussing prescriptions. We also asked her to send x-rays to the orthopedic so we could get an appointment. Her answer to us was , "You can take the X-ray to your appointment". We kindly explain to her that the orthopedic surgeon will not make an appointment unless they have x-rays before appointment. We had to tell her that three times. As of right now I'm still waiting for her to send the x-rays to the orthopedic. This is just one of the many problems we've had with San ysidro Health.. I could go on and on. We will be contacting our lawyer. I hope nobody has to go through what we have gone through. Please don't go here. read more

Horrible experience trying to get a return phone call or message from Dr. Hurst on the patient portal! Needed a note for work and absolutely refused to communicate with me! Called multiple times over a few week span. Very unprofessional and disrespectful! read more

Absolutely the WORST medical providers I've experienced in SD county. I had to file a HIPPA complaint against one of their psychotherapists. And because 2 medical providers (P.A.'s) screwed up my medical record I've been waiting over 1 year for medical equipment I'm qualified to recieve & desperately need. I'm a retired medical professional utterly appalled this place stays in business. If it weren't for the fact that they "serve" (and I use the term loosely) the east San Diego Mountain communities (sparcely populated & 50 miles from San Diego) where ppl have few choices for medical care, Mountain Health Centers would have blown away years ago. If I could give them 0 stars I would read more

Do not come here unless you have no other choice. I came in for a simple TB test for my job and they scheduled me for an office visit. $250 later and I will never return. Completely ripped me off even after negotiating the cost with the receptionist. I guess that is what I get for letting crooks bill me. Ridiculous! read more

this place should be shut down. I have been going here for 5+ years and I am finally switching my primary care provider. I stuck with them for so long because they are so conveniently located close to home. I had an incident last week with an employee named Mallory and I have tried to speak to a manager for a week now. My name,number and info has been left with Richard & Justin on more than 1 occasion. Melissa is the supervisor I have tried reaching out to (Mallory is the 1 who gave me her name but refused to give me her extension) this place hires employees that lack empathy and compassion. Two very important qualities one must possess to be great in the medical field. their website states "Compassion * Access * Respect * Excellence * Service" NOT TRUE! read more

Beware. I went to get a urine drug test for a job that I applied for. The results were never submitted. The place I applied never got a response. I never got a call back. I went back to speak to someone and they said I had to call. All they did was take my money. I said I wanted to speak to a manager and they refused to transfer my call. They just hung up. I called back that same day, the next day, and the day after...no one answered my calls. No one would call back. Please beware, they take your money, pretend to help you, and then they never answer any calls or submit paperwork. I can't believe they're open for business. They should help people and answer calls. I paid and then ended up having to go somewhere else. It totally delayed time for me. They are unreliable. They wouldn't let me speak to a nurse or anyone there at all. This is not how a clinic should work. read more

This company, San Ysidro Health, has the worst phone tree and answering service I have ever encountered. No matter what time of day you call you cannot get thru. I have complained about this over and over and they just don't care. If you sign up with them for health care you are in for a long wait. They don't want you to go to the clinic, but if you want to schedule an appointment that's the only way. They finally have a Dr. on staff, but they don't last long because they even don't like the company. So be careful you are not being forced to see a Nurse Practitioner or Dr. Assistant if they have none on staff. Company is taking advantage of low income patients who are forced to use this service. BAD, BAD, BAD. read more

I am a single Mom with a teen. I cannot Thank you all enough for your Compassion, guidance and exceptional health care. I would like to personally Thank Dr. Norma Sharpe, Hillary, Dr. Reyes, Amanda and all of your outstanding staff and nurses. read more

I highly recommend Mountain Health Alpine Family Medicine. My experience at Alpine Family Medicine has been and continues to be excellent. Carol at the front desk is very compassionate, caring and diligent in her efforts to make sure each patient's needs are met with a warm heart. Jesse at the front desk is wonderful, willing to go the extra mile with each patient in making sure every patient is acknowledged and taken care of as well as helpful in making a medical necessary phone calls. Hillary is warm, confidential while always following HIPPA laws. Hillary demonstrates a high level of accuracy in communicating the patient's needs and concerns to Norma Sharpe. Hillary is very approachable in manner with sensitivity of medical matters relayed from the patient to Norma Sharpe. Sonja is kind and outstanding at checking in Norma Sharpe's patients always following HIPPA laws. Sonja is very detailed in taking vital signs as well as demonstrating complete accuracy when taking notes of concern and the reason for the current visit. Norma Sharpe P.A. is an excellent PCP in all ways. Norma Sharpe shows much empathy and concern. Norma Sharpe has excellent listening skills and very thorough in her treatment plans,ordering lab tests as needed, explaining results of testing as well as referring her patients to the appropriate specialists in a timely manner, and following up with another appointment when necessary. Dr. Jennifer Kugel Fritz is compassionate, shows empathy towards her clients, sensitive to her client's needs, attentive always showing superb listening skills while providing effective tools to clients addressing various areas of need. read more

I am a military dependent and dr myself. SAN YSIDRO is the worst health care clinic! They did not put my medication into the system so I was unable to pick it up. When I called they were "out to lunch" , if you go here you will be speaking to a 3rd party call center that sends messages to the clinic you need to contact. Then you have to wait 24-48 hours for someone to contact you. I have pneumonia and I am contagious needing antibiotics, Due to their poor system I cannot get the provider to put in the antibiotics in a timely manner. I would have been better off going to an emergency department. In the immediate past I have also experienced 3-4 month referral delay. read more

Getting better after 2 years. . They now have a MD on site instead of two Physicians Assistants with Dr. Ayres mis-managing your case from 50 miles away in Escondido. Dr. Gorges is excellent. The turn over of the staff is high. Some more competent than others. Some just scary new to medicine. read more

I have been going here for years and the new Hispanic lady that works in the check in office is super rude and unprofessional she has made our experience here horrible. We will find another doctor to avoid her attitude problem. read more

I live up here and they don't have walk in appt?? How are people up here supposed to get health care when the only clinic that covers medical doesn't take walk ins and days to go to Chula Vista? Why even open up a clinic up here? I've waited three years for test results that NEVER came. Whoever answered their phones are rude. Also they're transfer lines over the phone are messed up and I waited an hour just to ask if I can get a check up for bronchitis and they said I'd have to wait 2 weeks for an appt?? Keep in mine they're ALWAYS empty! I won't even be sick by then! How can we get proper medical care up here? I've heard nothing but bad from patients since they took over the old clinic that was so much better with the nicest people. And get this. They let go all the old doctors and staff and replaced them with NEW PEOPLE? This place is unorganized and shouldn't be up here if people who LIVE HERE have to go to Chula Vista. read more

I have gone twice there for different health problems and never had help. I am not sure whos worse, Dr Silva or the PA, Kelley. They have no bedside manners. Looking for a different clinic. read more

My family has gone to the one in Campo for about a year now, both work with the same personnel, One of the worst health professionals I've ever been to, the people at the front desk or about as unprofessional as you can get, but I guess with the economy booming the way it is we have to hire whoever is available, seems to be what these people have done over the last two or three years. I myself would not go back here unless I was desperate I suggest finding another doctor unless you are desperate and have no choice. The kind of service the front desk gave us this last year I'mSurprised that they know how to tie their own shoes. read more

Reading some other posts here, I think people have reached into my head and picked my brain! Between my wife and I, we went for three "doctors" appointments, and never saw a real doctor. I was starting to tell my wife that I didn't think there actually WAS a real doctor. At any legitimate practice, a doctor would AT LEAST introduce him/herself to you on your first visit as a new patient. Not here. read more

Terrible place. I scheduled my appointment for this location and was scheduled for another location. I didn't know this until the day of my appointment. They were not able to accommodate and told me I would have to wait another six weeks. Also, you never see a doctor at this location, only a physicians assistant. I have left this doctor and found another. read more

How can you run a medical facility when your phone systems don't even work? It days several days to even be able to get in contact to schedule an appointment. Not to mention my appointment being scheduled is because they kept putting off my referral for PT until it expired! What the actual hell is up with this place read more

A yr ago I told them that I would be on time (not 15 mins early) and I expect the doctor to be also. I had to walk on my next appointment after waiting 22 mins to let them know I was serious. Since then I have had 4 appointments and have not waited. Would give 0 stars if I could. read more

Now 28 days later from my last post. No call with results like they say if something is wrong. Just a letter in the mail. Then you call to make an appt, you tell them why and you get an appt 3 weeks out. Then no call to verify appt time. So i call the day before the girl verifies the time i make sure it is there "check in" time. Yes i am told. I get here today and oh we tried to call u on the 9th and bla bla day to resechedule your appt. LIES ALL LIES cause why the dr isn't here again today. So whoevere is working while this office is open can see me. They have my phone # they can send a letter but can't pick up the phone and call and they HAVE TO SEE YOU to give you results cause god forbid they tell u over the phone. I honestly dont trust my care with this place anymore. I can't belive that I am even back here again. But i need to know just how abnormal my test results are. read more

I wish I could give zero stars. This clinic was assigned to us through tricare. They always screw up our scheduling and the staff does not seem to communicate to each other and when you are there you have to repeat yourself a thousand times as each person asks you the same questions over and over. We had an appt yesterday afternoon at which time "Justin" at the appointment center confirmed myself and our two kids were scheduled and good to go for all the vaccines we needed. Low and behold I show up to the clinic (after taking time off from my job) and was informed that neither of my children were scheduled for that day (despite getting a voicemail confirmation) and they also did not have the vaccines that I was there for! After going back and forth they had to reschedule us for this morning. Our apt was at 8:20 but I arrived 30 min eaerly only to sit in the office for two hours while they dicked us around and again weren't able to provide all of the vaccines we needed and were very unapologetic about their massive mess up. The Alpine clinic will never schedule you with a real physician, only a very sorry PA who does not know what she is doing. All of the staff are completely incompetent and I have wasted so much time here!! If this was not the only tricare assigned clinic near me and we were leaving the states in 6 months I would NEVER return to this pathetic excuse for a clinic! read more

Worst "Doctor" ever! You don't even see a real doctor. Then they want to argue with you what medications you shall give your child. After moving here and giving my child same medicine last years I come here and they don't want to prescribe them to me?? Really the doctor couldn't fill out one form!! Last time I will come here. Plus check in took over one hour while girls in front are so unprofessional. Talking about men, partying and drinking? Really sad thought Alpine would have more professionals. read more

I have been seeing Dr. Fritz of Alpine Family Medicine for some time now. (She is wonderful). As I wait for my appointment I have had the pleasure of getting to know Dr. Fritz's front office person, Donna Ruehl. She is so kind and compassionate. She always greets you with a smile and she knows your name. That doesn't happen much any more. So, kudos to Donna. She is amazing. read more

I lost my insurance and unfortunately had to apply for medi-cal temporarily. I was assigned to this office and so far I am terribly disappointed. Before even getting in for my 1st appointment, I was rescheduled several times and it ultimately took me 3 months to be seen. I arrived early for my appointment, signed in and then sat there, while one receptionist chatted with someone about personal issues and the other, proceeded to help 3 people who came in after me. I finally had to say something, 20 mins later. Its been a week, since my initial "first" visit to establish care and have existing medications refilled. I waited over 2 hours for my appt. Then saw a PA, when I was told initially, I would be seeing a doctor.This PA asked me nothing of my medical history, didn't ask if I had any concerns, Then proceeded to NOT refill existing medications I have been on, prescribed by my neurologist, because I need extensive surgery on my spine and shoulder. I was told "she didn't feel comfortable" refilling them. Instead, I've been left to withdraw from these 2 medications, because I've been left with NONE. I do NOT feel that cutting someone off from any narcotic medication, much less 2, at the same time, is responsible nor healthy! I'm almost certain, THAT is negligence. The medication they did call into my pharmacy was done incorrectly, several times now, over the past week...wrong quantity, wrong instructions. Some, not called in at all. It's been a week, I've spoken to a nurse 3X, left messages with their incompetent staff and had to physically drive to the office and leave a written message for the PA to please call me personally to discuss whats going on...as their phone was busy for over 4 hr's. Still, NO RETURN CALL. I was assured it had been corrected and after making 4 trips to the pharmacy, IT IS STILL, INCORRECT, its the weekend and again, I'm without my medication. If this is the way they typically make a first impression, YOU FAILED!!! I wouldn't recommend them AT ALL. RUN AS FAST AS YOU CAN!!!!!! read more