Excellent service from beginning to end. Local and family…read moreowned, much better than the big companies. They're pricing for me was literally thousands dollars less than the big stores. Corporate America could learn from this company.

Jose was great diagnosing and explaining and getting our pellet stove running again! He was…read morepunctual, professional, and friendly. AlWill be having him come out again to service and clean our pellet stov.

Just opened my furnace filter compartment from the last visit by quality heating in January to…read morereplace my filter. Was shocked to find a 1" filter in a 5" slot. What the heck? Called for a remedy and to try and understand and the gal said "oh that's no problem!" and I was like "it's a problem, I don't understand why the wrong filter is installed". She said they didn't charge for the filter and they could send someone out to fix but they would need to charge for the correct filter. I said "let me get this right, you put in the wrong filter and now you want to come back and put in the correct filter, but I have to pay for it?" She said maybe the smaller filter was placed as a temporary filter. But it wasn't noted and if it was temporary it's been close to 5 months so she apologized for the mistake but was unwilling to do anything meaningful. I asked if there was anything they could do and she kept saying they could install the correct filter as a cost. So I'm done with these guys. Installing a 1" filter in a 5" slot can do damage to a furnace. It doesn't seal properly and the surface area of filter is 4-10x less - so it clogs up much much faster.

Today Rick Larrabee of Quality Heating came to the house and did a very thorough assessment and…read morecleaning of the heating and cooling system. I send a huge thank you for a super job of taking care of all that was essential. Thank you Rick.

It's been great working with AccuAir Heating & Cooling this past week. I had my outdoor unit go…read moreout on us, and I called that evening. They were able to get us scheduled and fixed the very next morning. Additionally, they scheduled a follow up appointment today (exactly a week later) to check on the maintenance and follow up on their previous appointment. They have been a pleasure to work. Richard Rolls, their tech onsite, was very personable and easy to work with. Dave and Kris, as the owners, are fantastic people all around. I'll be changing from my previous company for maintenance to AccuAir. Overall, a great experience!

I was sold the Air Scrubber. I was not informed that the bulb needs to be replaced every two years…read more They want $564 to replace the bulb. So the Air Scrubber cost $24 a month to run. Why did the sales man not inform me of that? Also took 3 times for a correct instal. I was not compensated in any way for the inconvenience, water everywhere and unit that did not work. I would not use this company.

Stanley and his son Kyle are very professional and honest. They added and installed Central AC to…read moreour home in 2021 and recently (March 2026); replaced our 26 year old water heater with a tankless unit! Very happy with their work!

Wow - it's been over a decade since I first reviewed these guys. In the last 10 years Stanley has…read morebeen here a few times for various issues that have come up. He's always fast and reliable. I doubt that there is anyone in Central Oregon that does a better job.

Called Cascade Heating around 8 AM requesting a quote to replace my 22 year old HVAC. Had a…read moreknowledgeable sales person out within an hour. Presented the options in easy to understand format. Was able to provide a detailed quote right on the spot. No problem keeping my Ecobee Smart Thermostat. Decided to move forward and scheduled an install for 10 days later. Installers showed up on time and did two days of work. The installation was nicely done. They took the time to explain the system. Very smooth process and great company to work with.

Be careful there are cowboys out there, misdiagnosing and trying to rip people off, selling them a…read morenew system they don't need, good job I'm a property manager and laughed when two other companies came out and said we needed a new heater system and the quote was $11,000-$17,000. Cascade were honest and fixed for $155, The tech Peter was fantastic, punctual, and knowledgeable. Would highly recommend.

My husband and I were SOOOO impressed with Larry that my husband asked if he could be his new best…read morefriend. Larry was honest, on time, thorough and the best part was he is a great communicator. He was clear on when he would start and finish his work and he showed up on time. He always told us right away if he had to pick up a part or had any kind of interruption. Then he would get right back to it and completed the job quickly. He installed a mini-split heating/AC unit in our newly built studio and it looks great. Larry is trustworthy, very fair in his pricing and exceptional in the quality of his service. We highly recommend him.

Outstanding service, communication and professionalism. It's so nice to find an independent HVAC…read morebusiness here in Bend. This is a fantastic company. We'll definitely be using them for our HVAC needs moving forward

This is our experience with this company. They put in an upgraded new fireplace with a remote…read morecontrol in 2023. It never worked properly. To fix it, they sent out a technician who admitted he had never worked on that type of fireplace. He did get it working but when he left it quit working again. When we complained, they said that we just don't know how to run the remote. OK, then did they send out someone to show us how to run the remote? Of course not. We had another company come out to try to fix it but they had no experience with it either and put in a new valve. When the propane supplier (Ed's) inspected the fireplace, we were advised to not run the fireplace until it was fixed properly. We are now working with a third company to fix it properly. This "upgraded" fireplace has not worked properly.

Damian came out and worked on a duct system that had been invaded by starlings so he had to blow…read moreout the duct and install new, much better ouside vents than origionally installed in 2009 by another contractor. System is on an old Ultimate Air circulator. Did a great job with no fuss and cleaned the area afterwards, both inside and outside. Will certainly continue to use this company in the future. Mark Clement

There turned out to be many benefits to working with this family own business. We made a decision…read moreto buy an HVAC home system from them late on a Friday afternoon. Monday morning at 8 AM a team was at the house ready to go! How was that for service? Tyler Clark was on site for three days installing and carting away the old system, installing the new system and calibrating with added amenities. Another Tyler and Maxime and others came and went as needed. We also had them clean all the heat/air ducts and the dryer vent of the 22-year-old home we recently purchased. Ricky helped us out with our financing and all the necessary paperwork. Overall it was simply a pleasure working with all these customer oriented and friendly people. We are very happy with the results.

Jacob and Talon installed a dryer vent in our 1960's vintage house. They were efficient, friendly…read moreand professional the entire time. When my husband had further questions about the next step in the process, Ric came over to inspect the excellent work they did and explain what we would be looking at next to finish the entire job. We received a written estimate and look forward to finishing the job. Every interaction we have had with Home Heating and Cooling has been positive and professional. Highly recommended.