Called them during today's storm to fix a bit of stupid I caused. Not sure how I locked my keys in a running car while I was out clearing the driveway, but it happened. They made it out in an hour, and the car was open in seconds. Great service, I would recommend to save your butt. Thanks Guys! read more

Jacob D. to the rescue! We locked ourselves out of our weekend rental by accident. Jacob was able to come over and get the door unlocked in less than an hour. He saved our weekend. read more

I just wanted to share my story with this company, all 3 minutes of my time with them. recently went to sugar bowl ski resort and my wife managed to lock the keys in the car. normal enough right? i have had AAA come out in the past and they were able to stick their stick through the window and unlock it within 5 min. i needed that same service but i never renewed my AAA. i give these guys a call, they quote me $300 to stick a stick down my window and press a button for me. outrageous and rediculous. i have AAA a call and got signed up for about $120 for a whole year, including 4 services a year. they got to me in about 15 min and took them solid 30 seconds to unlock it. save your money and time and sign up for AAA and forget this company exists read more

Placed a call at 9:30 this morning expecting to make an appointment for sometime next week to rekey a couple of doors. To my surprise they had a tech out in less than 45 minutes. And the job was done in less than 30. Very impressed with response time and speed of service Dylan the technician was polite and professional, friendly and conversational. The invoice total came to about $50 less than I was expecting based on my last few interactions with locksmiths. Exceeded my expectations on all fronts, especially considering we are going into a holiday weekend and almost every local vendor is extremely busy! read more

This story will be called The Most Expensive Clif Bar Of My Life I made the wise decision to put my mid ski day snack into the same pocket as my car keys at Alpine Meadows the other day. Half of the contents of that pocket made their way to my stomach and the other half now reside below a foot or two of snow after the zipper didn't quite get zipped. At all. Normally this would have ruined my day but I didn't realize my mistake until I got back to my car. After a few choice expletives, I used what little juice was left on my phone to call AAA, expecting to hear that I'd need to have my car towed to Reno or something awful like that. Jacob was there almost exactly one hour later with his magic keys mobile (so fast!). After determining a couple possible ways to get my car open and make a key, he explained all of my options and was able to get a new key made based on some basic info about my car and a picture of my spare key (which was back in SF). Thanks to him, my situation was resolved in under two hours. I couldn't believe it. Many thanks, Jake. You're the man. I'm still not completely convinced he doesn't have a magic wand in his van. read more

I lost my keys in the snow! They let me know from the get go that if I have AAA it helps with the cost...Thanks! They were prompt to get Jacob Dunn out to make a new key for my Jeep! He was quick, professional and courteous. I would recommend Alpine Lock and Key any day of the week. read more

Locking car key inside the car is no fun, especially when you are far away from home... My insurance referred me to this lock business. They charged $145 to unlock my car in Squaw Valley Saturday afternoon. The service person arrived 1 hour after I called and finished the job in mins. The service person is Jacob; he is nice and done the work professionally, efficiently and with quality -- no hurting to my car exterior, nor interior. One minor inconvenience is about payment. At the beginning, my insurance (Geico) told me that the business was unable to process insurance stuff at that time and was unable to provide service until the next day. However they are ok to take the request if I pay them directly. So I'll need to submit a reimbursement to the insurance by myself. But well... I do truly appreciate their service in time! read more

Truly one of the best lock smith company employee I have ever encountered!! A family day trip to the mountains turned into panic when I discovered that my vehicle ignition switch died right at the edge vista point at Donner Summit Bridge. Stuck with a toddler on a Sunday evening at 7pm with every car shop closed and the nearest friend to help me was hours away, I called Jacob with Alpine Lock & Key and he arrived right away. With the ignition part being completely broken and late in the evening, Jacob helped our family find a hotel in Truckee to rest while he worked his magic of driving out of state that same evening to get the part for the truck. Jacob treated us like family and went out of his way to make us comfortable. That same evening Jacob worked his magic on replacing my cars ignition switch and had me back on the road again. I highly recommend calling Alpine Lock & Key, their 24 hours service and customer service is truly amazing I can't thank Jacob enough for going out of his way. read more

What happens when your husband loses your key on the ski slope? Panic... And, then call Alpine Lock and Key. It was late Saturday night and he was super responsive and helpful. We were extremely grateful to have found him. He rushed to try to get everything taken care for us. Although I don't wish this on anyone, I would use this business. read more

Mitch hooked me up when I locked myself out of my trailer early morning. He's a master locksmith and the job took less than a minute. He was also able to make me a new set of keys (without the originals which I had lost). Professional and courteous. I would recommend this company to my closest family and friends! Thanks a bunch!! read more

Jake and Alpine Lock fixed a key problem for my car for me that even the local car dealership couldn't address -- great service. Wouldn't hesitate to use them again or to recommend to others. read more

We locked ourselves out of our RV, called them on July 4th and he came within 20 minute. Very skilled, pleasant and helpful. Highly recommend his services. read more

So thankful for you! Never fun to be locked out late at night, tired and cold. You were right there for us. Thank you!

Worst customer service ever they honestly don't even try to work with you jackass whoever I talked too

Had an emergency of a locked Thule box Friday night and the family was skiing on Saturday. So I needed a dependable locksmith that could rescue us given the situation. Jacob showed up promptly at 9:00 AM Saturday morning. He then took out the lock, made a key for us ans was done in 8 minutes. He knew what he was doing. Given he was the professional, he was kind and looked out for the little guy here by giving me great service and price. Highly recommend him and his company for Tahoe and Reno problems. read more

Jacob has been a fantastic help! We got our keys locked in the trunk of our car and he was able to cut a brand new key for us in no time! Thank you for a fast and reliable service :) read more

We drove up to Truckee last weekend, got stuck in a snow storm and incidentally ran into Jacob who was driving up that road. All I can say is that Jacob was a life savior, he gave us multiple rides to and from our house, while we were trying to figure out our car situation. We also forgot our bag (with laptops) in his car, and he was able to find us and came back all the way in the morning to return the bag. What a gentleman!! If I was to trust anyone to retrieve the keys of my house or car, it would be Jacob. Really appreciated it Jacob, you were a life savior! read more

Jacob came by and took care of me after I somehow lost my key at a buddies house. Quick, professional, and facilitated my discount through AAA. Definitely call Alpine if you need help with any type of lock! read more

When they come to Homewood in the middle of the night to let your wife and two boys into the house... they deserve nothing but 5 stars!

Jacob saved the day! He came sooner then he quoted me and was in and out in 10 minutes. He was friendly and helpful and humorous. Hopefully I don't pull this sh*t again but if I need to help out a friend I will call Jake. Thanx!! read more

Came up to Truckee late at night to find out I left the key to the roof top cargo box at home. Called Alpine next morning with the key code stamped on the lock. Although he was not sure whether he had a key to match the code he said he can pick the lock. When I arrived, he already had a key cut, and it opened the box. He did more research and found a key closest to the match and it saved our Christmas vacation. A true professional who went out of his way to help us, and I fully recommend Alpine locks. read more

Alpine Lock and Key is a great company. They got me on the calendar on the exact day and time that I needed them, showed up on time and did great work. They also gave us recommendations for the best solutions for our house, which was extremely helpful. I will definitely be using them again for our next locksmith needs! read more

Excellent service from Jacob. Replaced our locks and then 2 hours later helped us back in free of charge when we locked ourselves out. Highly recommend. read more

Amazing service - we locked ourself out of our house & our locksmith was in the same area and was able to get out door unlocked during snowmageddon. We were juggling kids and grandparents and he was our angel of Tahoe Donner. read more

Jacob saved the day after my buddy accidentally got my bike-lock key stuck in my car's ignition. I had been trying for about 2 hours to get it out myself before I decided to call Alpine Lock & Key. Jacob came out in less than an hour, in the pouring rain, and had my key out in less than 2 minutes with just some swift key-wiggling. He knew what he was doing, and he probably saved me from a $600 ignition system replacement had I tried to brute-force it out. I would definitely recommend Jacob and Alpine Lock & Key to anyone in the Truckee/Tahoe area. read more

My Nissan Rogue locked me out with the car running as had to move the car away from a snow bank to open the rear hatch in Squaw Valley. Hertz Roadside Assistance failed me as they stated they had someone who would be there in 35 minutes. 5 hours and multiple calls later I was still locked out and I finally had a Hertz representative who found Alpine Lock and Key who said they could come right away. They have 24 hour service! I had Jacob Dunn come out and a short time later I was in my car. Jacob was great and explained Nissan vehicles often lock themselves if you get out and close the door with it running. I should have called him first before calling Hertz which makes the phrase "roadside assistance" a joke. I will if it ever happens again. Thanks, Jacob! read more

Jacob saved me from breaking a window. AAA sent someone else who was unable to break into my BMW after 30 minutes of trying. I called Alpine Lock and Key and Jacob showed up and unlocked the car in under 2 minutes. Very impressed, Jacob clearly knew exactly what he was doing. read more

My battery on my lock prevented me from accessing my house. I called Alpine and Mitch showed up quickly and he got into my house. He also. Changed my battery and make me a key. read more

Service call was great, were there when they said they'd be, knowledgeable and quickly repaired.

I called at 10:30 this morning to inquire about a non urgent job at my house. The price was right and Jacob showed up 45 minutes later. He was professional, thorough, and a pleasure to work with. Alpine Lock and Key has my business from now on. read more

Jacob is a hero! My family was locked out and stranded in the mountains, with our 83-year old grandma. These new e-keys make it difficult, but Jacob went the extra -mile and got us up and running. He even drove BACK down the mountain to get another part. Nice, down to earth, and skilled! Great, dependable lock-smith. read more

Came out within the hour to replace the deadbolt latch on my front door. Quick and helpful!

My locksmith was extremely helpful,professional, and friendly. He got to my car quickly and sorted my problem in a way that he could explain to me. Jacob Dunn you helped me out in my time of need. However I called the day beforehand and they said they would be at my car at 9 am sharp. I know the owner answered my call then and had to go to Reno to get the parts to make my key and he was almost an hour late getting back from reno with no explanation. This was extremely unprofessional and only thanks to your companies employees was this review bumped up from 1 star to 4. If I am locked out of somewhere I will use your company again but I'm going to request Jacob again. read more

I lost my the only key we had to my wife's car. Mitch was out at our house within 2 hours and made two new keys. Excellent.

Great service, nice people-Ty was super reliable and professional. Highly recommend!

Jacob Dunn from Alpine Lock and Key was amazing! Having locked my keys in my Subaru on the Alpine Meadows road, Jacob sorted it out quickly, in the dark, and during a snow storm. Friendly, efficient, and skilled. Use this guy if you're ever in a bind in Tahoe. read more

Jacob Dunn was great. We lost our car key while skiing and he came to the rescue. He showed up on time and was very professional. Would recommend his service. read more

Jacob to the rescue! My family and I were stuck outside our place. We were relieved when we chatted with Jacob. He put our fears at ease, came by quickly, super polite and professional. Now our family vacation cab start! No wonder this place has such high ratings. Thanks so much!!! read more

Decided to go for a hike today and take some pictures. When I got back to my car to put my camera gear away I ended up locking my keys in the car. Luckily Jacob with Alpine Lock and key was able to save the day for me. He showed up at the trailhead and had my car open in no time. He was really courteous and professional. Can't thank him enough. Thank you! read more

My mom locked us out of her house on Thanksgiving of all days. She had no spare! Mitch was so nice and quick to respond and let us in on such a cold holiday! He was fast and friendly and professional! Thank you for saving Thanksgiving Mitch! read more