1 Star I had an…read moreextremely upsetting experience with Omak Animal Hospital and would not recommend them. Last week, my 14-year-old Yorkie was in critical condition. I called around desperately trying to find help and was told by Becky I had to pay $130 upfront just to be seen because it was considered an emergency. After arriving, we waited about 45 minutes while my dog continued to struggle. When we were finally seen, the vet provided a high-cost estimate that only addressed symptoms and did not give us clear guidance on whether this was end-of-life. Then we were told the clinic was closing for lunch and we could return later--but likely wouldn't be seen again for hours. At that point, we left because our dog needed immediate care. We went to Okanogan Veterinary Clinic instead, where they got us in right away and treated us with compassion and honesty. We ultimately had to put our dog down. The situation got worse afterward. A week later, Omak Animal Hospital called demanding payment for labs. When I called to pay the $200 bill, Becky told me it was now $250 because they had "held a spot" for me. She also claimed my initial $130 payment had been reversed (which I did not do), She accused me of stopping my bank from payment, and said I owed $200 plus additional fees of 50$ because they held a spot for us! When I tried to resolve the situation and pay what I owed, Becky transferred me to Cindy, who was immediately rude, talked over me, and threatened collections and small claims court. She also said she didn't trust me to call back and pay, even though I was actively trying to pay during that call. This experience was stressful, unprofessional, and completely lacking compassion--especially during a time when I had just lost my dog. I strongly suggest going somewhere else for care.

Do not take your beloved pet here. The receptionist was…read moreextremely nice, but there was a woman beside the main veterinarian (possibly an intern) whose behaviors were creepy. This woman (bob light brown or blonde, tall, slender ) came into the room I was waiting for a veterinarian, stood and said nothing. I had to ask if she was there to look at my cat. She was extremely ill mannered the entire time. She commanded me to hold my cat, then without any warnings, she inserted a stick into my cat anal. If she told me that's what she was going to do, I would cover my cat's head and legs with a cloth. When I explained to her about the cares received from another veterinarian prior, she acted as if I was lying and said " what? is it really? oh, I have to check that", and ran to back room. When I showed her my cat's woulds, she just stood in the room, and ignored me. I suggest you don't let this woman touch your pet or even come close to you and pet. Her behaviors are disgusting.

Ollie LOVES his friends at Aspen Kennels! He will be going back for both Playcare and overnights…read more Great grassy yard to run in and nice people taking care of my sweet boy!

First time user of Aspen Kennels. It was very refreshing and a relief for me when I drove up to see…read morethe dogs and employees all at playing in the snow. The area was secure and clean. My dog and I were greeted by a friendly and happy employee. I felt comfort in leaving my dog there for a few days. Rates are very reasonable. Employees attentive and kind. When I returned to pick up my dog they didn't know I was there yet - I noticed how kind they were treating the other dogs. Mine looked comfortable around them. Definitely will use Aspen Kennels again. My pup seemed happy and tired. Big bonus is that she didn't stink - which is the usual from other boarding places.

Boarded my cat for 2 nights. Morning staff nice however late afternoon front desk staff very rude…read more Not sure how the facility boards cats but mine seemed afraid and skittish and would not come out from under bed for two days. Beware of extra fees etc...

We do some dog rescue as well as have a number of our own dogs and we are so grateful to have…read moreDenise and her amazing staff for our vet care. Denise's extensive experience is unbelievable and she has diagnosed some conditions that baffled other vets. We recently pulled two English Setters out of a horrific hoarding situation who were close to death and Denise not only diagnosed a number of unusual medical issues and successfully treated same, she did so at a very reasonable cost and worked us in so we didn't have to wait for medical treatment. Quite simply, Denise is a rare and wonderfully skilled veterinarian whom we have challenged over the years with some difficult cases and have always been so thankful that she is our vet. (We drive an hour and 40 minutes to see her, which tells you something!)

These guys are precious. We left our high maintenance mini schnauzer here over Memorial Day…read moreweekend. When we picked her up 4 days later she was still alive and full of energy. But as soon as we drove off, she fell right asleep. That's a sign of a good dog boarding place - they keep them active all day long to minimize stress. It also happened to be our dog's birthday weekend, so they took a few photos of her with a birthday hat on. I know, kinda gay, but Coco HATES hats but in these pics, she actually looks like she's smiling. It's small touches like this that really show how much they care about creating a great experience for each dog staying with them. The owners were very friendly and accommodating, you can tell dogs are their life. Their only stipulation is that you have to have your dog's medical paperwork in order. Rates are very affordable, considering the remoteness of the place, yet the relative proximity to Chelan. If you're spending the weekend around Lake Chelan and you want your dog somewhere safe and secure nearby, try this place.

I trust this awesome family owned dog boarding operation and so should you. I brought my dog here…read moremany times for boarding while I went out of town and I'm truly grateful for their excellent responsible, safe dog boarding service. I have left my dog for boarding from 1-5 days a time and when I returned to pick her up she was fine,dandy and clean. I can give chelan dog boarding my recommendation !

Beautiful working ranch experience for the whole family! Spent four wonderful days with extended…read morefamily ages four to sixty...everyone had a great time. Nice large clean rooms, friendly staff, 70 horses to ride and tons of other activities. During our stay we rode horses daily, explored an old cave, swam in the near by lake, fed baby animals including an orphan fawn, archery, trap shooting, nightly camp fires, Fishing in the creek, and helped round up the horses in the morning/evening with Kathy. There was even more to do. Food was served family style and staff was helpful. Hospitality was incredible, we WILL be returning next year. Town of Republic is close and cute..also has an amazing fossil dig site called Stonerose, we spent two days digging for cool fossils. Long drive was well worth it and we had fun driving up highway 21...with the extra bonus of taking the free ferry! Our eight year old cried for thirty minutes after we left, it was hands down the best trip/experience we have had.

My fiance and I are not from here. This facility had last minute open availability, and the…read moregentleman was super friendly on the phone as well as in person. When we had arrived we had noticed how clean it looked. We were super pleased with our experience afterwards. Definitely looking forward to coming back!!

I'm staying at the condos across the way and all we could hear was a dog crying in agony! We…read moresearched for almost 20 mins and tracked it to the Animal inn. Please be aware the dog was a larger size Yorke looking dog we tried to get her name but the baby had no collar and the lady would give it to us. It sounded like she was stuck and we know she was cold! clearly cold with temperature 40 degrees and falling. Please be aware the dog came right up to my friend. The lady gave excuses like she needed to go to the bathroom but when I arrived nobody was monitoring her and she was freezing! If you think this was your dog I would be happy to confirm. Just FYI it also appears the kennel has no heat.