If I could give ZERO stars, I absolutely would…read more McCoy Services is a complete disgrace to customer service. I do service dispatch for a living, and I would never speak to someone in need the way their dispatcher spoke to me. The woman on the phone was shockingly rude -- talking over me, blaming my insurance for "lying," giving attitude when I simply asked for an update, and acting annoyed that I even needed help. I genuinely wish I had recorded the call. If this is who answers your phones, fire your dispatcher. The timeline speaks for itself: * Called at 7:30 AM * Got a confirmation text at 8:02 AM saying arrival would be within 45-75 minutes * Tow truck didn't show up until 10:15 AM When I pointed out the delay (calmly), she cut me off mid-sentence blaming the insurance and dryly asked if I wanted to cancel -- after I had already waited over an hour in the winter. Absolutely unprofessional and honestly disgusting. And the kicker? Yelp is full of the exact same complaints. So clearly this isn't an off day -- it's who they are. McCoy Services and the dispatcher wasted my time, my money, and treated me like I was an inconvenience instead of a stranded customer. I'd avoid this place if this is quality humans they keep employed. Never again. I'll be submitting for reimbursement and warning everyone I can to avoid this company at all costs.

Joann McCoy threatened to cancel the towing service when I called to verify the driver was en…read moreroute. I received the initial call from them at 1:46 pm saying they would send someone in 5 minutes. I called Joann and has the unpleasant conversation at 2:20. The tow truck did not show up until 2:38. The kicker? The business was only located 3 minutes away from my location. The driver was super friendly and able to get us out though

These guys are absolutely fabulous, at first I questioned it because of the size of the building,…read morebut they are hands down the best in town...

Great service and a very good mechanic. Good at problem solving my cars problem. Courteous and…read morehonest.

very poor quality I wouldn't recommend this dealership to anyone. They don't value their customer's…read moreand are also very racist. Cars are also very neglected, wouldn't waste my time here again

Terrible dealership to do business with!!! They acted like I was bothering them because I wanted…read moreinformation on a pickup. Too busy on personal business, I was told to wait a minute until they were done on the phone. I ended up walking away and going to a different dealership! Don't waste your time with these people!!! Wish I could give half a star!!!

I was truly disappointed I'm this place, mostly the uncaring kids that work there. Six days after…read moremy car was towed there (including the weekend, to be fair) I stopped in to take a picture of the codes necessary for the correct part. Kraig was good to tell me them over the phone the day before, but it sounded like he said it was a PCM, when in fact, it was a BCM. Wish he would've been more clear, but not a big deal. When we were walking out there, we noticed the right rear tire was flat, even though my car was towed there & was a-ok at that point. Kraig stated it must be a slow leak; wasn't like that a couple of days ago. This was a Tuesday, yet they're closed on weekends (??). In checking out the tire, he then said it was getting low in 3 hrs. Be that as it may, When I picked up the car after it was done, immediately I saw big white scratches on my rear bumper that was not there before. Went in to inform Kraig & while we were looking at it, I then noticed a smaller mark on the front bumper, which was completely repainted just a few months beforehand & was also fine when it was towed there! He tried to downplay it & said he'd get ahold of the owner. In the meantime, I received photos from the tow truck company proving it was fine upon arrival there, yet Kraig said the owner was only willing to pay for the back bumper! Thankfully I disputed the charges with the AMEX (HIGHLY RECOMMENDED), so then he caved in & paid for both bumpers. I later found out they will actually use a quad runner ATV to push in and out cars if necessary!! The tire was suspicious since it happened well into their possession, but I let it go since I wanted nothing else than to move on & put this behind us. If all this wasn't enough, they didn't even have the courtesy to use a paper floor mat, so my car was rather filthy especially on the driver side. Unless you want your car treated like this folks, there are places very close by (Ewerts Automotive, Art's automotive) that treat their customer's cars with more respect & are much more reasonable. Low integrity automotive charges approx $185/hr, which is comparable to dealers!!

My 2023 Pathfinder was in for an oil change about a month ago. Last night, while attempting to…read moredrive my daughter to Mayo during an emergency, the engine and oil lights came on. Integrity asked us to bring it in immediately. Upon inspection, the car had blown a gasket. Integrity is fixing this for us for free today. After all that we've been through this week with my daughter being in a car accident and the secondary emergency for a pre-existing condition, I cannot emphasize what a blessing this is. Thank you for taking care of us when we most needed it. There is no better place to take your vehicle.

Its hard to find auto repair shops that give you the feeling that was money well spent. Their…read morereviews were what made me take my car there and I wasn't disappointed. They give you skilled and quality work at a fair, honest price. Also I love their mascot a friendly Lab just like their owners

This place is amazing! Always above and beyond. Skilled and honest. Always friendly and…read moreprofessional. Excellent ballance of quality and price. I have used this shop in the past because they had good reviews and are close to my work. Recently, I was driving to work when I felt one of my break lines pop. The timing was awful as I was set to start driving to Boston right after work for my daughter's wedding. Not only did they take me right away, but they were able to replace both break lines before my shift ended. I can only imagine how disruptive it was to their schedule. They could have charged me triple what they actually did and I would have happily paid. It would still have been cheaper than two plane tickets and a rental car with less than 24 hours notice. If you need automotive service, I strongly encourage you to give them a call.

Not a fan of the quality of the customer service, the prices or the work done. I'd definitely look…read morefor something else locally.

Front end chattering on my 2016 equinox with 140,000 miles. Kevin said common issue with stabilizer…read morebushings on front end. He had may wait nearly an hour or little over and it was done and fair repair charge. Car drove off like new and nice and quiet. GREAT REPAIR!!

Wonderful business. I'm from California. Had tire problems in Nevada. Made it to Illinois. Decided…read moreI needed the tires looked at and found Morris Tire on Yelp. Great place.