Not the First Bad Experience -- Definitely the Last…read more I recently purchased a 2023 Ram 1500 from this dealership. It was a used truck with low miles (25k), and while I initially came for a different Ram, I ended up settling on this one after some back and forth. Before agreeing to the purchase, I requested they remove the 4x4 stickers on the truck -- they did, but when I picked it up days later, there was still visible sticker residue even after they claimed it had been ceramic coated. Part of the deal was that I would receive a video proof of the ceramic coating process. I never got that video. Instead, I was given an excuse involving a family emergency from the salesperson -- and asked to take their word for it. Based on the condition of the truck, I seriously doubt it was actually done, but of course, I can't prove it. To make matters worse, I was promised a full tank of gas as part of the deal, but I drove off the lot with half a tank. That may seem small to some, but when promises add up and none are delivered, it speaks volumes about the dealership's integrity. This wasn't my first bad experience here -- I gave them a second chance, hoping they'd prove me wrong. Unfortunately, they didn't. After I use the two free oil changes I was promised (fingers crossed that wasn't another empty promise), I won't be returning. Would not recommend. Do your research and take your business somewhere that values honesty and customer satisfaction.

I purchased a 2003 Hummer H2 from Pearl Chrysler Jeep Dodge Ram in Peotone, Illinois in late…read moreJanuary 2026. I traveled several hours from Wisconsin to purchase the vehicle. Shortly after leaving the dealership and starting my drive home, I experienced a tire failure. When I had the vehicle inspected at Discount Tire, they discovered the tires installed on the vehicle had DOT manufacturing dates from 2002 and 2003, meaning the tires were over 20 years old at the time of sale. Discount Tire advised that tires this old are unsafe due to dry rot and recommended immediate replacement of all four tires, especially on a 4-wheel-drive vehicle like a Hummer H2. I had no choice but to replace them immediately for safety reasons. When I contacted the dealership, they initially offered to reimburse half of the tire replacement cost, but later retracted that offer. During the sales process I was also told the vehicle had a Jasper transmission, but when I asked for documentation or warranty paperwork for that transmission, none was provided. Shortly after purchase I also encountered additional issues including: Check engine light Service 4WD warning Battery cable issue I have since filed complaints with the Illinois Attorney General, the Federal Trade Commission, and the Illinois Secretary of State Police so the situation can be reviewed. I strongly encourage anyone considering purchasing a used vehicle here to inspect the vehicle carefully and verify all documentation before purchasing.

Coming from Michigan heading to San Antonio for a funeral, we stopped at the rest stop 4 hours from…read morehome. Prior to the exit for Dralle Chevrolet Buick, noticed my passenger rear tire was leaking air quickly due to a nail. I called Dralle Chevrolet Buick (on a Friday at 4pm of all days), and got on the road to them. I let them know the situation, Manny & Anthony quickly looked at it and said that they could fix it and get us back on the road for the funeral. I appreciate how quick and willing they were to help us. This whole fiasco, took a solid 30 minutes and we were back on the road in no time!

Sadly I was hoping to purchase a car. I was comparing a 2023 used to another dealers 2024 used car…read more I live up north in the Gurnee area and when I called to clarify things I was not given accurate information. The car was discounted that day but mileage was not. I agreed for my credit to be pulled and filled out the on line application. Of course once this was done my credit was shopped to multiple locations which was worse than using my credit union. With 1 inquiry. The car has more than a 3,000 mile variation so I chose not to buy. I could not stop the inquiries on my credit. The person I tried to work with was nice. She just did not have all the facts either. It is my opinion if you can change the price of a car you can and should update the mileage especially if it is different buy thousands of miles not hundreds.

I have my truck worked regularly by Eric and I always get great service from the mechanics and if…read moresomething doesn't go good with the repair, he gets you in right away to find out why. He's the best I've seen about keeping your cost down as much as possible without causing an issue down the road. He's very knowledgeable and if he feels he's not figuring it out he seeks out the information to get the job done and to not just keep replacing parts

Took my truck here multiple times got install some fenders and they left them too high got damaged…read moreon the first trailer i wanted to hook up left screws everywhere in my interior and got charge for the same repairs and charged for stuff they have done .the mechanics are a$$holes and give you good attitude only when it's time to pay When I confront them about anything they act rude and this time they told me never to come back and threw my keys at me, I think because i paid 5k and didn't fix the problem and just rather Lose a customer. Should of listened to my friends about these backyard mechanics

Not the First Bad Experience -- Definitely the Last…read more I recently purchased a 2023 Ram 1500 from this dealership. It was a used truck with low miles (25k), and while I initially came for a different Ram, I ended up settling on this one after some back and forth. Before agreeing to the purchase, I requested they remove the 4x4 stickers on the truck -- they did, but when I picked it up days later, there was still visible sticker residue even after they claimed it had been ceramic coated. Part of the deal was that I would receive a video proof of the ceramic coating process. I never got that video. Instead, I was given an excuse involving a family emergency from the salesperson -- and asked to take their word for it. Based on the condition of the truck, I seriously doubt it was actually done, but of course, I can't prove it. To make matters worse, I was promised a full tank of gas as part of the deal, but I drove off the lot with half a tank. That may seem small to some, but when promises add up and none are delivered, it speaks volumes about the dealership's integrity. This wasn't my first bad experience here -- I gave them a second chance, hoping they'd prove me wrong. Unfortunately, they didn't. After I use the two free oil changes I was promised (fingers crossed that wasn't another empty promise), I won't be returning. Would not recommend. Do your research and take your business somewhere that values honesty and customer satisfaction.

Their "service" is selling new cars and trucks and jeeps; their "repair service" is a joke. Stay…read moreaway if you are seeking auto/truck repair service.

Did a fine job of replacing and repair of fuel and brake lines on our Cadillac…read more Thanks!

From the owner: Welcome to Werner Automotive Inc. We are a full service auto repair shop in Manteno, IL. Come to us…read morefor a variety of automotive services ranging from basic maintenance to heavy repair. With competitive rates and fast service, well give you the best value for your time and money. We believe in treating our customers fairly because we want your business now, and far into the future. Call today to set up an appointment!

My grandmother on a fixed income sat here for six hours on a part that was supposed to be ordered…read moreand ready three days ago was quoted one price and charged a higher price and they also twisted her exhaust system up that led to further repairs which costed more money and I would not recommend coming here.

I had a neighbor refer me to Mike's Towing and repair shop. I have a '99 Silverado, Mike found it…read morehad problems with exhaust codes and knock sensors codes. Mike was quick to fix the exhaust O2 sensors. I had wanted a Flowmaster exhaust since I've owned the truck. Mike is a highly skilled professional. He had installed the Flowmaster cat back system in an hour. I would recommend Mike's work to anyone who needs work done on their vehicle. Friday the 17th of July new update, I had set aside the morning to have Mike install new knock sensors, new knock sensor wiring harness and also a new set of manifold gaskets. Mike, after finishing the work on the engine hooked up a OB2 computer diagnostic testing system and cleared codes. The light is off on the dash and I couldn't be happier. Thank you Mike for your hard work and professionalism !

I recommend this place more than any other place I've went ! I had excellent customer service and…read morethe quickest oil change ever !!! I won't go anywhere else !!!