Great communication and follow-up…read more They came out, explained everything, sprayed and thankfully I see very little. What is do see, they are dead...YES!

The techs were fine and the service was fine. I paid extra to get extra treatments that were…read moreimportant to me (they didn't work). My real issue is the pestering to confirm appointments. As an adult, I keep track of my appointments and dont want to be infantilized. If you don't confirm an appointment by the time they want, they will cancel your slot and make you an 'anytime appointment'. I understand needing a schedule, but I really dont like threats. Additionally, they just didn't show up for an appointment they pestered me about and when i contacted them at 6pm, i got an 'oopsie' reply from a third party person who said i'd be contacted by the office. That was several months ago so.... All in all I just didn't appreciate how I was treated.

Wonderful customer service - I appreciated Ashlyn's efforts to get me an earlier appointment!!read more

Jerry Hsu serviced our home and he will always get a 5 star review from my family. Not only does he…read moretreat my (and I'm sure every) home as if it were his own, but he always keeps me informed on what he's doing and how he can help. Thank you, Jerry, for always making us feel safe in our home!!!

Andrew and the Soluthlake Pest Control team performed an excellent job of protecting our home. They…read moreworked tirelessly all day to secure all access points. I have faith in their procedure and that our rodent worries have been addressed. They were courteous and professional. This company and their services are highly recommended.

I recently employed these people to do our pest control after reading the positive evaluations…read more They answered the phone right away and I could tell they were really serious and professional. They arrived on time as promised after I arranged an appointment. Both Kyle and his coworker were kind and well-mannered. They investigated the issues we were encountering after taking a look around the house. They also dealt with the issues. I was quite impressed. They spent approximately an hour on my initial session and were extremely thorough. I'm very glad we made the transition to them. We previously used another firm, which I won't name, we paid more nut they did nothing. I discovered that the technician was not performing his job when we began to have an ant invasion. I'm happy I made the change. I'm confident that I'll be in capable hands. I appreciate the service provided by Southlake Pest Control. I will undoubtedly recommend their business to my friends and family. fantastic work

Mario is exceptional! He takes great care of my house and ALL unwanted critters! I highly recommend…read moreDynasty Pest Control!!

Kaegan does an incredible job of keeping any issues with pests controlled. We have been incredibly…read morepleased with the services from Dynasty and have used them for three years since they acquired the company we had previously used.

I was a paying Orkin customer for approximately 30 years. That relationship ended today…read more ... Recently, I noticed a small but persistent ant problem in my home --just enough ants to be noticeable --so I called Orkin and requested a re-spray. Before the technician went into my bathroom, I specifically told him not to spray my orchids. These were established plants I had successfully cared for for approximately 30 years. After that service, what I found was appalling. The bathroom shelf was covered with an enormous number of dead ants. De ints were all over the outsides ofmy orchid pots,l ... bathroom, I specifically told him not to spray my orchids. These were established plants I had successfully cared for for approximately 30 years. After that service, what I found was appalling. The bathroom shelf was covered with an enormous number of dead ants. Dead ants were all over the outsides of my orchid pots, with live ants continuing to crawl in and around them. My orchids began rapidly deteriorating. One is now clearly dying and dropping yellow-brown leaves. And the original ant problem was not solved. It became dramatically worse. Hundreds of ants got onto and into my Waterpik. A nightmare. I had to throw it away and buy a new one ıy waterpik--more ants than i have ever seen - ... the other night I had left small Coke on my nightstand after taking only two sips. Approximately two hours later, I returned to find it crawling with ants. So far, I estimate that replacing damaged or contaminated property, including my orchids and Waterpik, will cost me approximately $200. The orchids alone now cost at least $40 each, but their replacement price does not reflect the fact that I had successfully cared for these plants for decades. I complained to Orkin and expected a return call from Chris, the service manager. I never received one. Then, shortly after 8:00 this morning, someone was at my door and to my astonishment it was Nathan W. I told him no circumstance this was he ever welcome in my house again. I told him him clearly that he would never my home again, an not let him inside. That was the final straw. What I find most unacceptable is Orkin's handling of the complaint itself. A customer of approximately 30 years reported a serious service problem, received no promised follow-up from management, and then had the very same technician sent back to her home. I have photographs documenting the bathroom shelf, the orchid pots, the enormous number of ants, and the continuing infestation. After approximately three decades as a loyal paying customer, 1 expected professionalism, accountability, and instead, I got damaged property and loss of property. After being a customer for thirty years mostly from the Tyler office this has as a cardiac patient upset me greatly Stephanie O For clarity: I refused service TODAY because Orkin sent back the same technician I had already complained about. The service described in my review had already occurred, and the photographs attached to my review document the aftermath of that prior service."

I am really disappointed in our orkin services. It has been impossible to communicate with the tech…read moreregarding scheduling. We received our 2-4pm time window then received a text it was cancelled. Then someone showed up at our door at 12:30. We asked for them to come at the original time of 2 pm and then they showed up early again at 1:30. Also already wearing the booties outside. We also still have a ton of ants which is the main reason we wanted a pest service. We enjoyed orkin at our previous home in Collin county but we can feel a huge difference with this branch. It's so disappointing

We have been customers of Ellis County Pest Control for more than 10 years, and we couldn't be…read morehappier with their service. Throughout the years, they have always been professional, dependable, and easy to communicate with. Their technicians consistently arrive on time, and we've never had an issue with scheduling or customer service. They have taken care of everything for us--from insect control and rodent treatments to yard treatments--and every service has been exceptional. Their team is knowledgeable, thorough, and truly committed to doing the job right. What has impressed us the most is their dedication to their customers. When my daughter-in-law moved outside of their service area, they went above and beyond to help her find a reputable pest control company in her new location. That level of care and customer service is hard to find these days. Ellis County Pest Control stands behind their work and is genuinely committed to serving their customers with integrity and excellence. We highly recommend them to anyone looking for reliable, trustworthy pest control services. -- Rebecca Hill

they came by today! love that they'll come back out if I still see them. Colton was great and…read moreanswered all questions. Super easy to get in contact with too.

Quick to reach back out, professional and answered questions about service…read more We had some large spiders which Patrick called "Banana spiders" but he took care of them and treated the house for wasp spiders and ants. No contract required for service and the Patrick is very confident in his work and treatment for bugs.

Patrick came over the same day that we contacted the Lions Den. He was polite and informative. And…read morebest of all he solved our bug problem. They were by far the friendliest and most competitive with pricing out of all the pest control services we sought quotes from. It's a family run business so we'd much rather use them than a big corporate company, they care more about their customers. We signed up for the quarterly service. Definitely worth every penny.