This was an extremely disappointing experience from start to finish. I have been here before, and…read moreunfortunately, it has never been a positive experience. The employee repeatedly called me inappropriate pet names such as "babe" and "sweetheart," which was unprofessional and uncomfortable. I brought in three pairs of shoes, including one pair in a rare colorway that cannot easily be replaced. When I received them back, it appeared that parts of the shoes had simply been spray painted rather than properly restored. The quality of the work was unacceptable. What made the situation even worse was the lack of honesty and communication. The employee later told my husband that additional work had been discussed and completed, even though this was never communicated to me directly. We were also charged extra for services that were never clearly explained. Overall, this business was dishonest, unprofessional, and did not properly clean or restore my shoes. I would not recommend this place to anyone looking for quality service or respectful treatment.

Another great job!!! I allowed an hour to get there to pick up my shoe, but traffic was terrible…read moreand bless his heart. He waited an extra 10 minutes before he closed. Very greatly appreciated.

The lady is so Rude and has a major unprofessional attitude with customers. I took my sandal their…read morefor the strap to be sewn and 2 weeks later I go to pick it up and she told me it was not ready and said she told me she would call me when it was ready. She never told me that when I dropped it off she said it would be ready on Saturday. I dropped it off on Monday and waited another week to pick it up and still was not fixed. She is so rude and does not have a friendly demeanor what so ever. I will never do business there again!!!! I'm

They did an awesome job with one of my pair of work boots so I brought an additional 2 pairs in…read more Their service is fast and extremely reasonable. I won't go anywhere else!! In fact I knew to take my BRAND NEW (Never worn) boots to be customized like the previous pairs.

I took a pair of vintage Tony Lama boots to get the heel repaired on one of the boots. I ended up…read moregetting new heels on both of the boots since they needed to match. I received great customer service. I needed them in a short time and I like that she was honest and told me that it would be the same day that I needed them and at a time that worked out perfectly. When I went to pick them up, they looked brand new. They were clean and shiny. (I do understand that this is the service that was supposed to be given) But I truly believe that they went beyond. Great quality work. The heels were the height that I had requested. This was my first time here, but I definitely recommend it. The store was clean and smelled absolutely amazing. The picture does show scuff marks because they were already worn to a ranch.

The team took care of me and did an outstanding job repairing my boots. The damage was extensive,…read moreservice life totally spent, however, the experience here, and the dedication to there craft revived my boots to near pristine condition. I can't help but admire them every time I walk past a mirrior, and even found myself posing like Jim Carrey in "The Grinch." Hats off to the team, and thank you very much!

Very professional. Fast service…read more Thank you, that you still exist. !!!!!!!!

Very polite and fair priced location. I brought in an item he doesn't usually fix, gloves , and he…read morewas willing to help me even though that's not his specialty. Very grateful ! I'm excited to pick them up. Would recommend this location, honest and polite service.

This place is the great! Second time coming here and service was great! I came to get some shoes I…read morebought at a thrift store repaired and they made them look like new! Super fast too! They were ready a week after dropping them off! They put new soles in them and made them look beautiful! Thank you! As always 10/10 :)

Quick turn around for my boots I needed to repair. Will be going back to get them cleaned and…read moreshined. The lady who assisted me was also very knowledgeable and gave me tips to take better care of my leather boots

I was about to throw away a pair of old dress shoes with a worn out sole. I've had them for years…read moreand figured they were done. After passing this place multiple times I figured I would stop in and just see what could be done. For $90 bucks they had a new bottom out on, new fabric put inside, oiled up and clean!! I'm very impressed at how well these turned out. This process took about 2 weeks and it was well worth it.

He did a very good job on my vintage shoes that I brought in, and the job was done quickly as well,…read morethank you very much!

I took my shoes to get cleaned, i was initially told it would take 4 days & it would be $40. They…read morewould call me when it was done. 2 weeks have gone by and still haven't received any calls. I called them twice and no one answered. On the 3rd call i left a voice mail and decided i would just go see what was going on. When i showed up it looked they had just heard the voice mail So they tried to clean on pair of shoes since they were still wet & they other pair wasn't cleaned at all. Instead of taking accountability they said "oh sorry the spots wouldn't come out". They also charged me $45 instead. Over all bad business & no accountability.

I went in for a sole replacement I just got that done, came out really well and I'm loving my 2015…read moreChicagos with a brand new sole, highly recommend this place they are highly skilled with experience!

This review is specifically for the customer service (The boots are top notch too) of their…read moresalesperson Esmeralda. She went above and beyond to ensure I found the right boots for my needs. I never felt rushed and even when customers were waiting and I gave her the easy out to help others while I tried on different shoes she stayed with me. Not sure I would have found the right pair if she hadn't. If I could give a 10 star review I would. Redwing don't lose Esmerelda! She's the reason I'll be back next time.

Longtime customer of red wing boots for work. Great employees at this location. Dropped off some…read more7 year old shoes to get oiled, did some shopping and picked them up 45 minutes later. They cleaned, oiled, replaced the laces and even added the American flag lace bling at no charge of course. They look fabulous and you can't beat the superior customer service.

Good quality boots but unless you buy two pairs they clearly get old quickly. I highly recommend…read moretrading off 2 sets to keep them fresh and comfortable. We paid $170 for the replacement of the bottom of the boots. It takes 12 weeks so be ready to wait!

They have the worst customer service l ever had, buying shoes... especially from the lady working…read morethere.