Excellent customer service! I took my booties here to see if they were worth repairing. They were…read moreonly $50 from Amazon, but they were really comfortable and super cute. Unfortunately, after only a few uses for work, the faux leather started peeling. I really liked them and wanted to save them, especially since I had just bought them, but the owner was incredibly honest and told me it wasn't worth repairing. I really appreciated his honesty and kindness. He was super nice, and I'll definitely be going back to him for any future shoe repairs or issues. Highly recommend!

**** EDIT**** READ THE NEGATIVE REVIEWS BEFOR YOU MAKE A DECISION TO BIRING YOUR FAVORITE SHOES OR…read moreBOOTS HERE! Picked up my shoes Friday everything appeared to be amazing. I was so happy. My boots looked great. He cleaned them up nicely. The heels looked great too. These are my absolute favorite shoes, Lord & Taylor. On to Saturday. I was in my shoes for a total of 3 hours. About 2 hous in is when I noticed they were peeling. I was getting so many compliments on my shoes and I looked down and I can see the peeling pieces poking out the side from under the ball of my foot. I contacted Rafi first thing Monday and sent him a text with video. He is taking no responsibility. I feel like he was trying to do a good job. He replaced the heel tips and I believe he used some kind of cleaner on the shoes which caused them to peel . I definitely would not trust this business with expensive shoes! I went here because of the high revenues but I neglected to read the bad ones that include pictures of the workmanship or lack of. Big mistake! I feel bad about editing this review because so many people had bad experiences with him initially and initially my experience was great until I had a problem. Then he got defensive and deflected any and all responsibility. He has offered to try to fix them, at my expense, but I would no longer trust him after this experience and after reading and seeing negative reviews and pictures. ***** Initial Review before wearing my beautiful shoes***** Been sitting on 2 pair of boots and 1 pair of heels in need of heel tips for some time now. Special event comes up and I want to wear those heels so badly. So I went in search of a shoe repair / shoe cobbler. Found the most welcoming individual here at the Shoe Cobbler in Norco. He is friendly. He is fast. He is efficient. He went above and beyond, not only to replace my heel tips but to bring my shoes back to their Glory Days. All in all I highly recommend this business. If you are in need of shoe repair you will not be disappointed. Don't throw those shoes away bring them back to their Glory Days! Hahaha. This is not a paid for review. He stands by his word and so do I.

Really excellent repair service shop. I brought in two different items that needed love, my…read morebackpack needed a new zipper and my side body bag needed a new strap. The pricing was less than like 40 bucks and both items were ready for pick up within a week. Highly recommend for any bag reapirs!

Friendly employee, Inquired about a leather repair and received honest response instead of them…read morejust taking my money. Appreciate the integrity so I'd recommend them and would definitely be back if I needed their services in the future.

More than highly recommended! Had two backpacks fixed, including one needing a brand new zipper…read more Priced fairly and turnaround on fixing was less than a week. The quality of the job done was superb. Will be returning anytime I need more fixes!

Service requested was very thorough and the turnaround was great just 2 days to polish and shine my…read morecowboy boots! Very friendly as well.

I don't usually write reviews however I felt like after reading some reviews i'm not the only…read moreperson who feels this way. I called to ask for a rough estimate for a very simple repair on my vintage Australian UGG boots. The sole was completely intact and had simply separated, so I was only looking for a basic re-glue, not a resole. I understood that they might need to see the shoes in person for an exact price, but I was hoping for an estimate. Instead, the conversation became unnecessarily uncomfortable. I was repeatedly interrupted while explaining what I needed, and the tone of the conversation felt very condescending. At one point, when I explained that I wanted the boots repaired as soon as possible, he commented that it was summer and then brought up having Chanel boots in the store, which felt completely irrelevant to what I was asking and just bizarre?? Almost like he was trying to show off his customers shoes. I was eventually quoted $25 for the re-glue which was also insane but after the way I was treated on the phone, I decided not to bring my shoes in. I understand that a business may need to see an item before giving an exact quote, but there was no reason for a simple pricing inquiry to turn into such an uncomfortable interaction. Unfortunately, based on my experience, I won't be returning.

Found a hidden gem that works absolutely amazing. He turned my boots and sandals into new and…read moreprotected. Definitely recommend Robert

They have done an AMAZING Job putting in Zippers in my Mens Tall BLACK Chippewa BOOTS…read more.. So then I had them put in zippers in my Crotch High Embossy BOOTS as well ,they turned out GREAT. Right now they are installing zippers on my Tall Wesco Harness boots I love this place !!!

The lady is so Rude and has a major unprofessional attitude with customers. I took my sandal their…read morefor the strap to be sewn and 2 weeks later I go to pick it up and she told me it was not ready and said she told me she would call me when it was ready. She never told me that when I dropped it off she said it would be ready on Saturday. I dropped it off on Monday and waited another week to pick it up and still was not fixed. She is so rude and does not have a friendly demeanor what so ever. I will never do business there again!!!! I'm

This place has great shoes, socks and overall great customer service. Been coming here for years…read moreand highly recommend it.

This review is specifically for the customer service (The boots are top notch too) of their…read moresalesperson Esmeralda. She went above and beyond to ensure I found the right boots for my needs. I never felt rushed and even when customers were waiting and I gave her the easy out to help others while I tried on different shoes she stayed with me. Not sure I would have found the right pair if she hadn't. If I could give a 10 star review I would. Redwing don't lose Esmerelda! She's the reason I'll be back next time.

Had my LV bag straps repaired as well as my Dooney and Burke…read morezipper: So happy with the outcome. Owner was super nice and very knowledgeable. Would go there again for any purse repair.

The quickest and kindest purse repair service ! I came into to get my clutch purse looked for a…read morewedding I'm going to in a few days and got my clutch latches fixed immediately . Great service and I definitely will be back for any other maintenance I need .

What a nice pleasant man I met today! Although he was in a bad car accident the day before that…read moretotaled his car and he was in pain but he was very sweet and helpful despite his issues! I brought in some new sandals I purchased online without trying them on so they didn't quite fit right. I asked him if he could take in the strap on the sandal but he said since they were synthetic material and not leather, it wouldn't look good if he took it apart. But he gave me a great alternative with a lift that could be put in my shoe which worked perfectly and at a very reasonable cost! I walked out a very happy customer. And would not hesitate to go back again for any shoe repair needed!

This was an extremely disappointing experience from start to finish. I have been here before, and…read moreunfortunately, it has never been a positive experience. The employee repeatedly called me inappropriate pet names such as "babe" and "sweetheart," which was unprofessional and uncomfortable. I brought in three pairs of shoes, including one pair in a rare colorway that cannot easily be replaced. When I received them back, it appeared that parts of the shoes had simply been spray painted rather than properly restored. The quality of the work was unacceptable. What made the situation even worse was the lack of honesty and communication. The employee later told my husband that additional work had been discussed and completed, even though this was never communicated to me directly. We were also charged extra for services that were never clearly explained. Overall, this business was dishonest, unprofessional, and did not properly clean or restore my shoes. I would not recommend this place to anyone looking for quality service or respectful treatment.

I took my shoes to get cleaned, i was initially told it would take 4 days & it would be $40. They…read morewould call me when it was done. 2 weeks have gone by and still haven't received any calls. I called them twice and no one answered. On the 3rd call i left a voice mail and decided i would just go see what was going on. When i showed up it looked they had just heard the voice mail So they tried to clean on pair of shoes since they were still wet & they other pair wasn't cleaned at all. Instead of taking accountability they said "oh sorry the spots wouldn't come out". They also charged me $45 instead. Over all bad business & no accountability.

I went in for a sole replacement I just got that done, came out really well and I'm loving my 2015…read moreChicagos with a brand new sole, highly recommend this place they are highly skilled with experience!

I know the sign says shoe repair but I took a chance to see if I could have my purse repaired…read more Going in I was greeted with a smile and the owner looked at my purse and said " oh I can repair this " this was music to my ears. He repaired the tear down the seam of my favorite coach purse and it was as good as new! This tote is my absolute favorite and I can use it again like brand new.

Really great job on the boots and very well priced for the quality of work! Have had these boots…read morefor a while and couldn't fathom throwing them away. Came in for a repair and my expectations were far beyond exceeded. 10/10 would recommend to anyone.