This review is specifically for the customer service (The boots are top notch too) of their salesperson Esmeralda. She went above and beyond to ensure I found the right boots for my needs. I never felt rushed and even when customers were waiting and I gave her the easy out to help others while I tried on different shoes she stayed with me. Not sure I would have found the right pair if she hadn't. If I could give a 10 star review I would. Redwing don't lose Esmerelda! She's the reason I'll be back next time. read more

Red Wing - Shoe Stores Near Me - San Bernardino, California

Longtime customer of red wing boots for work. Great employees at this location. Dropped off some 7 year old shoes to get oiled, did some shopping and picked them up 45 minutes later. They cleaned, oiled, replaced the laces and even added the American flag lace bling at no charge of course. They look fabulous and you can't beat the superior customer service. read more

Red Wing - Freshly oiled, cleaned, new laces and American flag bling - Shoe Stores Near Me - San Bernardino, California

I recently bought a new pair of Redwings at this location. Greg and Erika were extremely helpful. Redwing makes the best work boots still actually made in the USA . They have a Hi-Tech scanner to measure your foot size! I thoroughly recommend this particular store! read more

Red Wing - My new Boots. - Shoe Stores Near Me - San Bernardino, California

My husband needed a comfortable pair of work boots & had a voucher for a pair of Red Wings. After some online window shopping we figured out the store in San Bernardino had the best selection. First Esmeralda had my hubby go through the fitting process. That was impressive! He learned his true shoe size & that comes in handy. Next she figured out what types of boots the voucher would cover. Hubby tried on multiple pairs & finally found one that worked for him. Esmeralda's patience & kindness was much appreciated. It made an awkward shoe buying experience a pleasure. She's a keeper! read more

The service is top notch. And it was quick and friendly. My husband loves there BOA laces and that helps him daily.

Angel was such a great help! He provided us with so much boot knowledge and recommended only the best. Definitely a man who is passionate about what he does and cares for his customers. 1000/10 service read more

Friendly and helpful. It's a good idea to get them to fit you for boots as Red Wing sizes are different than other brands.

Horrible service . Wouldn't recommend bought work boots from a different location and went to put protectors on it and he got bothered when I told him I bought it from a diffrent location . He stated he had other things to do that it would be done the next day . I told him I could wait if there are costumers here . He stated he had other things to do. read more

I have been wearing Red Wing boots for the last 25 years! I know my size and how I like to wear my boots! The old sale service guy. Is a condescending prick! He takes a pair of boots that I just tried it on and just grab them and take them in the back. It doesn't say anything. I've had issues with that store before same guy!! I should've learned my lesson I'll never go to that Red Wing store!! read more

I came into this store with boyfriend in search of boots for his job. The store employee Angel was very helpful and knowledgeable about their products. He recommended better fittings that helped my boyfriend find the perfect boots and soles to support his feet from standing all day at work. The experience is great as we left the store with a new pair of boots. Thank you Angel. read more

Red Wing - Shoe Stores Near Me - San Bernardino, California

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Greg is no help and is slow! female employees were trying to help him with return and he would smack there hands out the way and give attitude, rather not shop at this store with his attitude and aggression! read more

Great boots Great staff Don't hesitate to pick up a great pair of boots from this red wing store read more

Last week I drove across town to begin shopping for boots. Have been looking online for weeks and lots of resellers carry Red Wing. Of course I needed to try them on. Started with the Iron Ranger and then the Rover, both are a beautiful boot. Before I tried them on I was greeted by Dave and he sized my feet on their digital system. Once we found the correct size, we went for it and tried them on. Ultimately the boot I wanted was not in stock but Dave ordered a set for me. The moment they arrived in the store, Dave called me and I drove down and picked them up. Long and short, Dave is the reason why I purchased at this store. I could have purchased at the hundreds of online retailers but did not. I won't comment on a few other employees in this location but I will say...call before hand, ask for Dave, and you'll be in good hands. Seriously. I'll be back in the store in a few days for some leather cream and maybe a belt. Thank you Dave! read more

Red Wing - Shoe Stores Near Me - San Bernardino, California

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The last pair of boots I got there lasted seven years. I do railroad work and often walk a few miles in ballist that eats through soles. Happy with the performance of my last pair, which are still serviceable, I decided to get a new pair. I wanted something different, something lighter and I was considering going with a wider size. I went into this location which has provided me with great service in the past. It is were I bought my last pair of Red Wings, and I was given the same great service I received before. Without telling them I was considering a wider side they measured my feet and recommend a wider side. I also told then I wanted something lighter than my last pair and point my to the BRNR XP and I'm liking them, a lot. They were comfortable right off the bat, and needed very little break-in. They aren't as heavy as the Loggers I replaced but they feel durable. The comfort boost is a real plus. Anyways the guys here will get you get up right. read more

one star for having three employees in store during store hours. Im giving it no other stars for the odd customer service and lack of any variety of womens work boots. I just want a wedge with a composite toe, as old school almost as possible, in a woman's 7.5. common. staff asked me what i was looking for, said no, nothing like that for women. Ok. Then did the oldest trick in the book, said let me check in back and disappeared. Small store looked at the maybe 10 kinds of womens shoes on ofter (prob. 75 mens styles) I was done quickly, stoped looking, walked toward the door and waited some more. They reappeared, made no comment or eye contact to let me know they were still looking only to hear him working with the seated employee on a size that I didn't ask for. He spun around and walked into the back again. Nobody said anything. Thats when I realized I don't want to go to a store for "work" boots, like what you do for your money everyday, and have a crummy experience and see that there is barely anything for women anyway. Maybe they do that to any women who have a good idea of what they want? who knows. Ill spend my money, and you should too, at WORK BOOT BARN (not boot barn) down the road on redlands blvd/waterman, better selection not a lot for women either), styles and price. nicer experience. read more

Great store and great people work here they truly understand customer service. Ask for Dave he's very nice and knowledgeable with work boots. read more

These guys are amazing! I had some issues with a pair of shoes and they spent a full hour debugging the shoes and making sure I was happy. They were kind, knowledgeable, and incredibly helpful. read more

Best shoe buying experience I've ever had! Went in looking for a new pair of work boots. Was greeted the moment I walked in and the hospitality stayed the sane the entire visit. I was fitted for boots and schooled on different models. Big thanks to the sales associate Jim for his patience and knowledge on the products he sells! read more

Red Wing - Shoe Stores Near Me - San Bernardino, California

These guys went above and beyond explaining and showing to me where and why my feet were hurting. Working 12 hour nights 5 days a week, I thought pain was just something I'd have to deal with period. Luckily someone told me about these shoes and I'm glad I took his recommendation because I got almost instant relief from the blisters and pain that my feet and shins were experiencing. This particular store had the nicest staff, didn't try to oversell me, and made sure the product spoke for itself. Thank you to gentleman who helped me. You made my week as now I don't dread work. Definitely will buy again. read more

Let me start by saying I purchased a pair of red wing boots at Fontana red wing after work but live in Reche canyon. I decided to return the boots at San Bernardino location. This is what follows below. I walk into the red wing location in San Bernardino and stand near the counter with my boots in box. A man is sitting down on the bench talking to another man standing up with his hands in his pocket. This is the conversation... . Man with his hands in his pocket: what's up? Me: hey what's up? Man in shirt: well what do you need? Me: excuse me? Man in shirt: yeah what do you need? your standing there with boots in your hand? Me: oh you work here? Man in shirt: yeah that's why I'm asking you what you need? Me: oh I didn't know you work here? Your in at shirt and jeans with your hands in your pocket talking to the man sitting down? Man in shirt /worker : we're not required to wear uniforms? Me: You guys can at least wear name tags or greet a customer properly? Like "hi sir welcome to red wing may I help you"? There's no reason to be rude sir. Man/ worker: well how can I help you ? Me: I just want to exchange these boots for a different style. I don't have my receipt but my name, credit card info and phone number are in your system. Man/ worker: The other worker will look it up right now. Me: ok thank you... I proceed to walk around looking for boots. The man in the shirt begins to talk to the customer again about how "people"come in all the time trying to exchange boots that "fell off a truck " and "we" end up not making any money on the transaction . I immediately get mad and turn to him and tell him a piece of my mind (no cursing). I told him no costumer should have to be treated like that and karma would catch up to him for even saying something like that about another customer to another customer. I walk out with the boots and ignore what he started to say. I'll never buy another red wing again. They're just as rude at the Fontana location. Never again. If your wondering who it is I didn't grab his name but he's a short older man with salt and pepper hair and glasses. Poor customer service. Shame on you red wing for not treating customers Fair and equal. read more

The employees there are very professional,and helpful. They were able to answer all questions that we asked, and with there knowledge they was able to help my dad pick out the right type of boot he needed! I would really recommend this location if you would like to buy a pair of Red Wing boots! read more

Came here looking for work shoes for my bf who does electrical work. At the time there was only one employee working, an older gentlemen, but we don't mind the wait. We really appreciated that he takes the time to listen to what the customer is looking for and he makes great suggestions. As time went on it got busier but he still made sure my bf was happy with his selection and he thanked us for waiting before he focused on the next customer. This was a few weeks ago and the shoes have been holding up well for my bf. Thank you read more

Very high quality, working-man's boots. Super comfortable and will last you pretty much forever if you take care of them. Have them oiled for free here once a month to keep the leather in good shape. The staff is very friendly and are masters of the trade. They make sure your boots fit perfectly. These are very comfortable boots good for standing on your feet all day and making money with your hands. read more

They are late.... Says open at 9:30am then that means the door should be ready and open for customers at 9:30am.... Early is on time and on time is late... It's past on time... Changed from 1 to 3, there were traffic issues, but u should leave earlier. read more

Red Wing - Shoe Stores Near Me - San Bernardino, California

We just had Jim for a sales associate & he was AWESOME. Such a friendly guy, so genuinely passionate about his job, and helped us out with price! Couldn't be happier! Keep this guy around!!!!! Thanks jim!!!! read more

My husband has used Redwing Boots for over 30 years! Good quality boots and they never complained for any reason you need to come back. The guys hospitality in San Bernardino are awesome! Very friendly! I would definitely recommend the store to look for work boots, wallets & belts. read more

Bought some boots in December 250.00 some insoles 75.00... Three months later my feet are killing I called and asked if it was normal for my insoles to wear out so quick felt like i was walking barefooted.. I was asked to to a drive out to the location I showed up the older gentleman tells me they should not wear out so quick but the owner wasn't there But he recommended i put the original insoles that came with the boots and see if that works WTF! Pretty much he did nothing to help i have bought 20 dl insoles that lasted almost a year They promise you good service but just like any other busonce you walk out they are done with you.... Never again read more

This store is a privately owned red wing store the service is excellent and the people waiting on you are trying to make sure you come back I bought my last pair of American made 877's here there awesome. they also come in a C width. I ordered them with speed lacing eyelets from the factory no problem read more

Red Wing - Red wing San Bernardino California - Shoe Stores Near Me - San Bernardino, California

Very disappointed in my visit to Redwing a few months ago. I was out of state for a while, which is why I haven't sent this review until now. But I never forget bad customer service. I purchased an insole at the Redwing in Corona California. I work in a warehouse in San Bernardino so I wanted to make a refund/exchange because I was not happy with my original purchase. You would've thought that there was some kind of scam going on, because the person at the register asked me for my receipt and asked me several questions pertaining to my purchase at Corona as well as asking me who the clerk was! I told him I'm not going to Scam him for $20 and demanded that I get my refund. I had to threaten to go to corporate and he reluctantly decided to give me my refund. After the transaction he had the nerve to say "by the way, this is a franchise..." meaning that he thinks corporate can't touch him. Well I have news for you buddy, I work in a warehouse with close to 200 employees and every time they ask me where I should go to get my boots I send them somewhere else. I told them unless you like being treated badly, I would try another venue. I don't know how that store stays open. Word-of-mouth is the best way to get repeat customer service, and I making sure that these guys don't. I wonder if it is because I am Mexican...? #thingsthatmakeyougohmmm read more

I moved out of CA and had a hard time finding a red wing store but I love their boots so I called this san Bernardino store and asked if I could fax my boot voucher over and have them ship the boots. They were very accommodating and after faxing my voucher over I recieved my boots in the mail about 3 days later. Very happy with Red Wing again! Thanks David and Greg!! read more

Just bought my third pair of Red Wings today, first from this store. Let me tell you something. The guys who were working in there were very friendly and attentive to what I was saying about my feet and working conditions. When having to be in these boots 8-16 hours a day you want something comfortable as well as having a boot company that takes care of the needs of the ones wearing their boots. Parking was easy to get in and out of compared to another local Red Wing location which made this experience an even bigger plus. Thanks guys! read more

Excellent customer service and good product at a competitive price. I stopped in the conveniently located store on my way to another project. I did not have much time. I was helped quickly and selected the most comfortable and durable pair of work boots I have ever worn. I have two different size feet and have difficulty selecting the right size. The professional staff and unique fitting machine made size selection easy and fast. The cost was less than anticipated. I am a satisfied customer. read more

Wad shopping for the red wing black Smiths and the iron Rangers they didn't have the blacksmith color that I wanted but they had the black iron Rangers so was trying it on and I noticed that there are trying to sell me the discontinued model at full price Without even telling me that it's the discontinued model the new iron Rangers come with the vibram sole !!!!! So I brought it up to the sales Associate Was an older gentleman Any tried to play dumb like he didn't know and then you would only knock off $20 off the price not because it was discontinued was only because I noticed read more

I won't shop anywhere else for my boots! The store manager Esmeralda was so helpful. You can tell she has a true passion for what she does. Her knowledge and customer service was absolutely amazing! THANKS ESMERALDA! read more

Came in today to buy my husband boots and there service is amazing. we had help from Bernard, he's so sweet, he asked my husband what he does for work to see if he could apply that to the type of boot he needs, he told us a little bit about him self and his military days. His connection with customer service was on point. This is the first time he has bought red wing boots and he's very happy with the comfort and style of them. Worth every penny! read more

This was one of the best retail experiences I have had in a long time. My husband needed a new pair of work boots. JIm spent a lot of time asking questions about how they would be used and explained the features of multiple types of boots.He then expertly fitted them. I was very impressed and pleased.Will definitely go back to this store again. read more

Had the best Red Wing experience, thanks to Jim. I have been to 3 other Red Wing stores and nobody has shown me such great customer service as he did today! He took the time to put the boots on for me, lace them up, have me walk around in them to ensure that they were going to be a perfect fit, etc. I also purchased some insoles and he explained how that specific type of insole affected my foot, and recommended how I should use the insoles for the first 3 days...gradually increasing wear time. Jim is very knowledgeable and easy to talk to. This store is lucky to have such a great employee, and I will definitely be coming back and also recommending this store to others :) Thank you!! read more

I just bought a pair of Iron Rangers. The salesman was very helpful, spent time describing and explaining the different products I wanted to try. Measured my foot using their high tech imagery system and recommended the perfect size. He didn't mind me trying different sizes and gave me plenty of advise on Red Wing products. This will be my boot place to go from now on. read more

Great people working in store. Always very happy with service. When i need new boots for work i choose red wings not just for the brand but mainly for the customer service from this store. Very personable and make you feel like an old friend visiting. Their relocation to a nicer area from their previous location hasn't jaded their personality. So not only is the inside cleAn and well organized but the surrounding outside is way safer too. Highly recommend red wings store at this location. read more

I have been wearing Red Wings since the late 70's. It's just the most sensible and long-lasting boot for people that work in the field. I had to go get a new pair (required by a new employer) today. The store was very busy, but he handled the crush very well. I am totally pleased by the experience buying a new pair of steel toes. Turns out this guy was the manager of the old Highland branch, where I had bought my previous pairs over the decades. Excellent. read more