What happened to customer service? Our well went out Thursday 5/22/25 (no water at all on our property), we had a company out of Dixon come on Friday 5/23/25 morning they were great but did not have the equipment (because of the well location) to get the pump out, they gave us the number of (Monde, someone with this company) because they have the necessary equipment to get the job done. When we called for service the Monde told my husband they would possibly be out Saturday 5/25/25 (this was a holiday weekend), if not then it would be Tuesday 5/27/25. No one came on Tuesday and when my husband called he was told they would be here Wednesday 5/28/25 morning. Two guys came Wednesday morning at 9:30, left at 1:26 to get parts in Sacramento, they said they would be back to layout the tubing (part), get everything ready and be back In the morning to finish, he said it would be a quick finish In the morning. They returned at 4:05 and then left at 4:43. When I went outside I noticed that they left a mess. Today, Thursday 5/29/25 they have not shown up, my husband called Monde (the man who originally set the appointment) at 9:02 and again at 11:03, then also sent a text at 11:06. He did not received any response so at 12:00 he called the company # directly and spoke to a woman who said they were at lunch but did contacted someone and said they were going to call in a few minutes. He never received a call so called back at 1:09 to let the woman know that he had not heard from anyone and he asked for the owner but was told he was not available and was transferred to Molly who then told him they were at lunch and she could not contact them until they "clocked back in". My husband told her that we needed to know what was going on because if they were not coming we needed to contact someone else as we are now without water since the previous week. She then passed phone to another man who told my husband that they would not be coming today but in the morning (tomorrow) because they had an emergency, my husband told him that this is an emergency (no water for a week) and that was bull *, the man then said he would be sending a bill and hung up on him. read more