I had a complicated repair job. My $6,000 John Suttner concertina case was broken because the lesser quality hinges had entirely snapped off, and were barely useable. In fact, my concertina fell out of it's case, on a snowy day, and onto the pavement. By the grace of God, the instrument was not seriously harmed beyond a nasty scratch. I was sure that Altman's was going to use plastic or something etc. I spoke to them concerning my trepidation. They said that I would be very happy with the result once complete. Considering that I paid less than I expected, I was very pleased with their work. They had to remove the lining and put it back etc. They ordered the best quality well-made hinges with stops that allow you to leave the top of the case open, now and then, without the hinges simply snapping over time. Note: It is still better to lean the top of the case against a surface etc, Prior to this the case had to be leaned against surface area all the time or the hinges would snap over time pretty quicky. read more

Well I didn't buy luggage from them. I was looking for Sheaffer fountain pen and from my Google search Altman popped up. They carried the ink and it was cheaper than the competitors. I also picked up a nifty pen I never seen at stores before. I placed an order and it was shipped free. It arrived a week later. Wrapped up nicely and the ink bottle did not break. Excellent customer service! read more

I took my favorite suitcase to get fixed and they so kindly helped me put new latches on it and had a sense of humor the entire time. Can't recommend them enough and if you have luggage you love, fix it instead of buying new! (They also have gorgeous new stuff too of course) read more

This is an amazing old school business that still cares about serving customers and having a walk in experience. Happen to meet the owner and he was very nice and welcoming. Prime nyc location too. Worth a visit if in the area and looking for luggage or a bag. read more

They have such a huge selection in a smaller space with lots of high quality brands. We ended up here as the Manhattan portage store used to be here and we didn't realized it closed. The staff was so kind and helpful! read more

Altman Luggage - Manhattan portage bags - Luggage Near Me - New York, New York

See all

This is why you go to a physical store that has spent the past 100 years perfecting its business. Genuinely knowledgeable sales staff, you can put your hands on the bags and try out the features you're looking for, you can just walk out of the store with what you needed (I hate waiting for online shopping orders to arrive) and the very best part...it was $50 *cheaper* than any online price! I got a new Travelpro carry-on with a suit insert while I was in NYC on a work trip; swapped out my old wheelie bag for the TravelPro and it was perfect! read more

Altman Luggage - New Blue TravelPro Elite carryon. - Luggage Near Me - New York, New York

I walked in with a good idea of what suitcase I wanted and they had it in stock. Altman has a terrific selection of luggage companies and their selling floor is filled to the brim with options. I bought a suitcase for myself and was so happy with the purchase and the service that two weeks later I went back and got a suitcase for my wife. Both suitcases were able to be monogramed while I waited! read more

Fixed my delay suitcase and delivered it for free. Recommend it. They also have a good selection of suitcases

We were determined to not check any luggage on our planned trip to Europe this fall. After extensive online research, YouTube reviewers, visiting department stores, followed by more online research, we narrowed our choices down to two bags. We are so glad we picked Altman Luggage on Orchard St. to compare them side by side. Not only did Altman have both of these bags in stock, but after finishing our comparisons, Tito made us an offer we absolutely could not refuse and we left the store with two of them. A great deal on exactly what we wanted without having to endure any high-pressure sales pitch, or haggling for a better price. We are very happy customers !!! read more

Altman Luggage is my favorite place to check out travel bags. They're the Authorized Retailer for Manhattan Portage Merchandise. I love their products as they are a symbol of NYC. They never wear out. This business has been in existence since 1920 and is still family owned as far as I know. I'm recommending you visit. I need to get back to the store for photos. It's been a while. If you're nearby go in, or you can order Manhattan Portage Travel Bags online. read more

Tito and team provide excellent customer service, help me find the travel bag and accessories I needed. Great deals and made me feel like I was their number one customer every time I visit. read more

Bought two Samsonite suitcases from here and am a repeat customer. Was used to buying luggage from Marshalls or Ross which never lasted long, this was a whole new and good experience Kind people with expertise in the field so was great being able to get the right type of luggage. Highly recommended... read more

Just got back my bag that i gave in Monday afternoon for repair. Not only did they do a great job on the repair they went over and beyond to make it like new doing some additional work without charging me. This is the only place to buy or fix luggage. Honest Dependable and a pleasure to shop there. They could have sold me a bag for ten times the price it cost to fix but directed me to repair the bag. Strongly recommend read more

I just thought everything about my experience at Altman was great! Really great and personable staff. They had better prices than anything on Amazon. Highly recommend actually shopping in person for your luggage! read more

Omg the best luggage place in the world was there with my wife, and one of the best salesman I ever met his name was Tito. We explain what we wanted, and he showed us everything. we went to buy one luggage. We ended up with three. People I highly recommend this place and ask for Tito. He's the best very sweet and kind and very, very, very helpful. I never knew Buying luggage was going to be so fun read more

Open early in the morning when I needed an emergency suitcase! They have the inventory. Prices are the same as online. Very nice store clerk who can tell you about the products. This is a rare thing, someone who is knowledgeable and doesn't say LOOK IT UP. The neighborhood is very old timey and lots of great snacks after your purchase. read more

Options (1/2): This store holds surprisingly quite a wide variety of brands. However, this is less true when it comes to within-brand variations. Nevertheless, they provide a wide-enough array to meet most anyone's needs. Price (1/2): Pricing is unfortunately quite haphazard? I saw some Samsonites that had 100% markups while some other brands that are instead ~10-25% discounted. Some didn't have any price tags. Service (1/1): Despite the pros/cons of the store itself, service was incredibly outstanding. They were very accommodating, answers all our questions, were very forthright with pricing (despite the actual price), and does have a solid return policy (though I cannot test this since I did not need to return my purchase). read more

I cannot say enough good things about Altman Luggage! I had an older "luxury brand" rollaboard suitcase that was in great condition and had been a lavish gift from a family member. The handle broke and both the manufacturer and their repair partner told me I was out of luck; the part was no longer available. They said that it was a shame since the suitcase was in such excellent shape. I wasn't about to discard it! I searched and found Altman Luggage, and they repaired it beautifully in just a couple of days for a more than fair price. I recommend them highly, and I'm a picky person ;-) read more

Absolutely appalling service. Really insulting levels of indifference and completely unable to follow up with their promises. I came here on Monday to get my suitcase wheel fixed. I took a cab there as I had just gotten over a chest infection that meant I couldn't walk around too much. I had to leave for a trip on Sunday so I thought it would be more than enough time. They said it would take 3-5 days. I explained that I needed it *definitely * by the end of the week, and they said yeah yeah, it would probably be earlier and they would call me if there were any issues. Already it seemed like they had a fairly indifferent and laissez faire attitude, but I trusted them and thought that I would definitely have it by Sunday, if not much earlier. Thursday passed and haven't heard a single thing. I call and ask about the status and they say the suitcase is waiting on wheels to arrive. I remind them I need it by the end of Friday because it turns out the shop is closed on Saturday (!). He says the repair guy is off and to call tomorrow. I call in the morning when the shop opens and they say the repair guy isn't in yet and to call at 10. I call at 10 and the repair guy is busy but I finally get hold of him and he says they are waiting on wheels. He says they might be able to replace both wheels and they'd check and get back to me. An hour goes by and nothing. I call and they say they'll get back to me by noon. Again, nothing. I call and they said they won't have the wheels ready and they're waiting on the wheels. The suitcase has been sitting here the whole time and they haven't touched it. Everyone would tell me a different story - one said it was already sent to the repair house in Brooklyn and they brought it back. No one's story lined up and no one seemed to care to follow up with me to let me know it was impossible to get the suitcase done before my trip. Again and again they would promise to call and never called me - I was the one to chase up every time. I had to make two round trips to get a suitcase that STILL isn't fixed after five days. If it needs a special wheel, why not be honest about that immediately when they realized, and call me like they promised, instead of leaving it to the last day? Why pretend it would be fine by the time of my trip? Instead I had to stress myself out and run all over the city twice, including paying a cab fare, all for literally nothing. When I called on Friday they offered loaner wheels but I absolutely am not interested in going back again for a third trip to drop off the wheels and then a FOURTH trip to pick up the suitcase I should have had already. If they have wheels to loan they should be able to give me those wheels to use, permanently. Or else at least be honest about things rather than making me wait a whole morning for a repair person to "look into" wheels that he seemed to have completely forgotten about when I called again. All in all, it was a completely haphazard experience and even if it had been done on time, the price would have been ridiculous. The fact that I left, with a refund, but paying a cab fare and hours of my time, with the same broken suitcase after five days, is absolutely appalling. The kicker is that I went straight to another luggage repair store and they were able to fix it on the spot. read more

I really appreciated Tito and the team. I came in after the 4th of July sale and they still applied the discount! Really happy I went with Altman Luggage for the investment of a new suitcase. I would recommend this spot to anyone looking for a new suitcase or other travel materials. read more

Amazing selection of all luggage and super friendly and helpful staff! Visiting from LA and came in specifically for a Manhattan Portage bag, and they have a huge selection! I will definitely be back here next time I'm in New York and tell all my local New York friends about them! read more

On a whim, I located Altman Luggage on my GPS, while we were strolling around Lower Manhattan. Wow! I should have more whims like this one. Not only was this an awesome shop, with awesome managers and salespeople who listen--Martha, Tito, Mikey, and Leo--but, the selection and brands are worth making the trip to NYC for. We don't have this in Enfield, CT. It was actually a fun atmosphere, where we weren't targeted for a sale, but were treated like valued prospects. My husband's Swiss Gear carry-on was defintely on its last legs, but he wouldn't give it up because he hadn't found Swiss Gear in any of the shops we had tried, and he really won't settle for less quality. Altman Luggage not only had SG, they had a wonderful selection of Samonsite and other high quality brands. We ended up buying me a carry-on, and another for him--a backpack on rollers, small, but roomy, that was exactly what he was looking for. They discounted our purchases--a real deal--and when I shied away from their pen to sign the credit card slip, threw in a $50 Cross, anti-bacterial, copper pen, at a very nice discount. As a side benefit, our choices have lots of room, but are designed well, and we won't be having a problem at the gate, even on international flights or small planes. I'm telling you, don't wait for your whims to kick in. If you need luggage for any purpose, this is the place. We will never shop for luggage anywhere else, and will make it a point to stop in every time we are in NYC. read more

ordered a briefcase online and received a ink pen. I called and was told they would have to get back with me. Still waiting...|

I ordered a piece from Altman online. They requested it to be shipped directly from Travelpro and a mix up at Travelpro sent an inferior product. Altman although closed the first day I called immediately rectified the issue and had my original order expedited out to me and I had it the next day. read more

Great prices and customer service . I am a repeat customer and have shopped here for years . They always have what I need at the best prices anywhere . Shop around and then compare . read more

Exceptional caring service and well worth the trip downtown to replace the broken handle on my beloved suitcase. Another shop tried to charge me 3X as much and Altman did a fantastic job at a fair price plus for $10 more had it delivered to me. Truly amazing and we will be back for sure! read more

Hi there :) I would like to say huge "thank you " to all staff, who work in this shop, especially to Phillipine Mister) I bought wrong bag by mistake and found out it only at home. I gave a call to shop next day and arranged to change bag to another one. So as I did. Without any troubles. And with good discount. I really happy that found these guys, and recommend to everyone shopping here. My bag, btw, Eagle creek cargo hauler duffel 90 liters. I use it 1 week, bear 60 lb and more, have no problems. Recommend it too) read more

Altman Luggage - Luggage Near Me - New York, New York

Horrible customer service. Purchased and used a Xenon Samsonite roller briefcase for 3 years and then the zipper broke. I liked it so much that I ordered a new one, but the seams started coming apart in less than 30 days. When I contacted them to make it right - their response was completely unexpected. They would not replace it or repair it. I worked through Amazon and Amazon could not get them to make it right either. Sad customer service. read more

Never buying luggage anywhere else! Altman is the kind of place that makes New York, New York. Customer service that makes you feel like family, a selection that can't be beat, and great prices. I came here after searching for a place that sold the TravelPro brand, and they have lots of it. Like so many others, Tito helped me pick out a great bag, right down to which color to pick. They even beat the prices I could find online, and I got to walk out with the luggage instead of waiting for two day shipping ;) When I forgot to take the receipt for the bag warranty, I called them and they took a picture of it and emailed it to me right away. Above and beyond customer service. They've been in business for 100 years and it is clear why -- they're the best! read more

It's a shame to have to give them 1 star because my luggage repair was well done, but my customer experience unacceptable. When I brought my bag in, the repair person told me it was a piece of trash and that I should put it in the garbage. This was an inexpensive Italian leather rolling duffel bag I had just purchased from a cute boutique shop in Rome and one of the wheels had just become a little sticky/jammed after putting it through its paces for the first time. It was not trash. After getting his unsolicited feedback out of his system, he says he can replace the wheel. I ask him if it will match the other wheel and he says no. So I ask if he can replace both wheels and he says yes, for $70, which I thought was steep, but so far this was the only place out of 4 repair stores that I had visited that was capable of doing it since I guess it was not name brand/easy to just get manufacturer parts. (But I'm sure the garbage would have worked fine in this case ). He tells me I can pick it up next week and I said that I needed it sooner, so he agreed and even said he'd call me if it's ready earlier. The day we agreed on comes and I hear nothing. So I call and I'm told that the bag will take at least another week. Mind you, I specifically intended on using this bag for a trip a few days later, so running around to get it repaired in the end was futile because I ended up having to use something different. Once I'm back from my trip I see that I still haven't received any update on the bag so I call. It's been more than 17 days since the date they originally said I could pick it up. I call and they say it's ready for pick up - guess they never bother to call and let customers know. I come in and nobody helps me for several minutes. I'm stared at at first, then make my way to the back and ask for help and have to continue to wait as I'm barely acknowledged. Finally, someone comes out, I point to my bag and he says "it's a beautiful bag now" and shows me the repaired wheels, which look fine. He mutters some half-assed apology about it taking so long as I walk out. I suggest you take your money to a place where they do a good job both on repair service and customer service unless you like paying to be disrespected and frustrated. read more

Great store, great service, great prices. Took their time and answered all of my questions, very knowledgeable, happy with my purchase!

For the last 10 yrs Altman's has been my only go to for luggage and accessories. I would recommend them highly.

They went above and beyond to help my wife and I fix a wheel on one of our suitcases that was damaged on our last trip. We will definitely buy all of our luggage here from now on and recommend all of our friends to do the same. They have a great selection and competitive prices, but the employees are definitely the main attraction. It's refreshing to see a small business operate with such old-school professionalism and care. Keep up the great work. read more

Been coming here for decades. Great prices. Knowledgeable but harried staff. Don't go anywhere else read more

Altman Luggage is the "family friend in the business" you want when considering a luggage or other travel gear purchase. I was going to have Altman repair a zipper on my 23-year old Hartmann roll-on when I started to calculate the need for a slightly bigger bag for an upcoming trip. I did my homework, and felt another Hartmann or Briggs & Riley would work for me, and came armed with online and other shop pricing and a range of bag dimensions that would suit. And I exhaustively read buyer reviews for each of those bags. Emmet and Tito extended a heartfelt and humorous greeting, quoted me the repair with one hand and started to extol the virtues of a few bags on the other. Like so many others, I was entranced by the Briggs & Riley roll-ons, their compression technology and the lifetime guarantee offered by the company. As I poked, prodded and rolled a few of the bags around, Emmet was patient and jovial--but exerted zero pressure as I mulled one bag over another. As I quoted online pricing I knew, he immediately offered me a generous price--far better than any I could get online, or anywhere else. That was enough for me to pull the trigger, and I couldn't be happier with my decision! I left the Hartmann to be repaired and happily rolled my new Briggs & Riley home on the train. It served me extremely well on a month's worth of travel, and lived up to every promise. Sure--do all your online or in-person homework. But go to Altman and enjoy both the broad selection and process! Altman represents the best of family-owned New York retail, proving a far more satisfying experience than clicking about online! Buy local! read more

Leo and Dr. J are the sweetest salesman, they helped us find a good suitcase for a great deal!! Highly recommend :)

I live in Hartford, CT and you cannot buy good luggage in this town. In 36 hours, I was leaving for Europe and the hinge on my suitcase broke. I was going for two weeks and I thought I was doomed, or even worse, I would have to buy a new bag at the airport. I had read the great Consumer Reports reviews regarding Briggs and Riley luggage and I called their customer support number and they told me to call Altman's. I am so glad I did. The guy who answered the phone understood the gravity of my situation and overnighted me (no charge AND morning delivery) the top of the line Briggs and Riley Sympatico Large Spinner, and the best thing, as he promised, was not send me a black one. This burgundy bag is so easy to spot at baggage claim. The bag is even better than he said it would be. It weighs a fraction of my Halliburton, has a lifetime guarantee, and the wheels just glide. I love the tough polycarbonate shell, and the TSA friendly locking system is the easiest locking system I have ever used. I also like the interior mesh that closes over half the bag which it makes it easy to close. It was great customer service and their price was $200.00 less than the same bag I looked at in a shop in Cologne. Thank you very much for the great customer service. read more

I placed an order online two weeks ago, still haven't received any tracking information. Every-time I call, I'm promised a call back which I never receive. Come to find out what I ordered they didn't have in stock and is waiting to get the item from another merchant. This is $90, if I don't get my item this week I will be calling for a refund. read more

Always a 5 star experience. Great prices for great items. Excellent customer service. Came here because of my dad's fascination with this place. Always love to come back. Perfect for gifts. read more

Great service. Very fast shipping. found what I needed that I couldn't find elsewhere.