I have two old Ferragamo handbags that lost their luster. I tried spiffing them up myself and wasn't very successful. Modern Leather in Manhattan was highly recommended. I filled out the paperwork on the Internet and mailed the leather bags to their Manhattan shop. I received a call the day the handbags were received. I gave a credit card number to repair both bags for $150 and $35 shipping and handling. I was told the bags would be returned to me within two weeks. The bags were returned by FedEx and have a glossy luster and shine now. The black bag looks like new and the white is better but not perfect. read more

Modern Leather Goods - Before - Leather Goods Near Me - New York, New York

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Absolutely zero craftsmanship. I wish I never brought my bag here. To start, after getting a quote it was double the cost than they estimated. My first pick up they give me the bag back not even properly glued or painted fully. I brought it back and told them to try again! After picking it up a second time it was still not fully painted. You have to be kidding me, not going back a third time. Would not bring anything here ever again or recommend it to anyone. Avoid!! read more

Modern Leather Goods - Leather Goods Near Me - New York, New York

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Other reviews were so good that I felt very confident in dropping off a vintage bag to have the strap re-glued and stitched. Unfortunately after picking up my bag I was very disappointed in the workmanship. The stitches are very messy and inconsistent, it is glued together now, but really doesn't look any better. They did offer to re-do it, but I'm afraid that it could end up worse based on the condition I received the bag back to me. Really expected more for the cost. I do not recommend. read more

Worth the trip to Korea Town to take a prized heirloom or luxury bag for repair and/or maintenance.

The nicest shop hidden in Ktown that does amazing leather repair work. I took in an extremely old, beat up Chanel wallet and they took great care in repairing it. Have a look at the photos! They also do shoes so I'll be bringing some in next! read more

Modern Leather Goods - Leather Goods Near Me - New York, New York

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This place is fantastic!! if you ever find yourself in need of a zipper repair or replacement this is the place to go! I brought my Uber Eats backpack in because the zipper wouldn't open they fixed it right on the spot & I was on my way 15 mins later. They also fix suitcases, handbags & anything leather. read more

The best. They can fix any zipper!! They have fixed the zippers on my Porsche bag perfectly.

I ruined a vintage Ralph Lauren leather shirt attempting to get a grease stain out. Never try to treat leather yourself! I did research online and found Modern Leather. I brought the shirt with me on a trip to NYC to see if it could be fixed. In 24 hours, Tony made the shirt look like new by redying the leather. Amazing work! read more

Hubby found this place when we needed to fix the zipper on one of our luggage it was pretty easy to do they seem to fix it either right away & u wait for it or it takes like a week the first time around he waited for it. Second time around on an another luggage again with the zipper same deal fixed the same day which was good since I needed the bag for traveling. Third time I had to get the wheel fixed on a large luggage & the combination lock this time around it could not be fixed on the spot since he said he had no one to do it , not a big deal since I did not need the luggage. I was told it would take 2 weeks & they would ship it back to me which was good & convenient since I didn't have to come back to pick it up. I got the luggage back & it looks as good as new, so far each time they have done a great job at fixing the luggage prices were reasonable & the staff was helpful. I will for sure keep this place in mind for these types of repairs. read more

Modern Leather Goods - Leather Goods Near Me - New York, New York

Had a wheel replaced on a large suitcase, but the interior of the suitcase which was perfectly clean when I dropped it off at Modern Leather Goods came back with a large amount of white cat hair as well as stains. Management could not have been more unprofessional regarding the issue. Do not recommend unless you want your property to have more damage to it than you originally bring it to have serviced. read more

Was visiting NYC. My backpack strap broke because of a broken plastic clip. Needed the backpack so looked for repair place, and found Western Leather Goods. They had the plastic clip in inventory and replaced it in less than 5 mins. The cost was $80.00. I almost fell over! Proprietor knew I was from out of town and in a bind so he took advantage. Good work at a very unfair cost. read more

Disappointed in MLG, I had high hopes when I sent in my Chanel bag and wallet for cleaning and repairs. I had to mail them in as I live in TN not NYC, Tony called me after they arrived and we had made a game plan of what they were going to do and the cost. It was going to cost $400 to clean the bag, stitch up a small (approximately 1.5") rip of the bags interior lining, dye the bag from white to cream and clean the wallet. Tony was hopeful to get the bag and wallet back to me in 2 weeks which I thought was great but I was okay if it took longer, I got them back in about 3 weeks including shipping so not bad! I was so excited to open the box and see what they looked like. I was okay with the wallet, I guess they didn't want to mess with the coin compartment cleaning because that looks like it wasn't touched. The rest of the wallet looks really nice for the age of it and how dirty it was! I wish I could say as much for the bag. The bag wasn't nearly as dirty as the wallet, it was just discolored due to age and environmental issues and of course some dirt. They didn't clean the interior at all nor did they repair the rip!! There are some places where the color is fading especially on the bottom. You can tell it has been colored. I'm just shaking my head at how the reviews I saw and read are so different from my experience today. read more

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i took my Victorinox suitcase with a broken wheel to Modern Leather Goods who is Victorinox's authorized repair center. It was an older bag so the wheel replacement was out of warranty. I paid to have both wheels replaced. After four days of normal travel, the wheels shredded and cracked. The bag is not rollable. I sent photos of the broken wheels to Modern Leather Goods and asked for a refund. I was told that the wheel replacement has no warranty but that they would replace them. I explained I was not coming back to New York for three months and it was not possible to travel with a suitcase with broken wheels for the next three months. The suitcase is not rollable. Modern Leather Goods will not refund my money despite the obvious product failure after four days. Modern Leather Goods either used cheap replacement parts or does not stand behind their family owned, long established marketing pitch. read more

I recently purchased a Gucci bag from a thrift shop that was damaged. Both of the handles needed to be repaired. This morning I picked the bag and you would think it was brand new. Thank you so much for doing a great job!! read more

I get my shoes shined here and it's been a great experience so far. I just walk into the shop, ring the bell, and someone shines my shoes in the back area after I hand them over. Process takes approximately ten minutes or so for $5. There are four chairs in the waiting area that's always empty, and covid19 preventative cover by the cashier makes me better, even though it may merely be covid19 security theater. In these trying times, I really appreciate this place staying open. My other regular shoe shine person moved away, but I'm glad I found this! I shall return. Be safe, everyone! read more

Modern Leather Goods - Covid-19 prevention - Leather Goods Near Me - New York, New York

Told me unequivocally that they could not repair my Nancy Gonzalez bag. Took it up the street to the 42nd st location of Leather Spa and they were more than happy to do it. Too bad they advertise themselves as the only authorized repair service for Nancy Gonzalez. Pretty confusing if you ask me! read more

Customer service B+. Actual Service D-. First, I should say, I was quoted around $45 before I went to the shop. When I got there, it was a WHOPPING $75 for a tiny tear on a jacket sleeve. Disapprove- Dissatisfied -Displeased- Discontented Disappointed! If this were a 25$ job, maybe I wouldn't be so annoyed by the results. But for $75 Plus Tax, it just seems excessive for what I got. I think I could have repaired this tiny dime sized tear myself, if this was all I was getting for $75 PLUS TAX. It seems, they just put a patch on the back side and glued it down. You can still clearly see the tear mark. Am I supposed to walk around looking like a BUM, with this very APPARENT stitched up hole in my jacket? I think NOT! And NO, the entire sleeve doesn't need to be replaced, as they told me. I've be seen many leather tear repair jobs online that come out almost completely undetectable. Now, as a last option to repair this $500 jacket, I am going to buy a leather repair kit, and blend this scar in MYSELF, as seen on TV. Yelpers, I'll let you know how it goes. Would I go here again? Not too many leather repair shops around, so MAYBE. But, NOT for a tear in a leather jacket. read more

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I am so thankful I found Modern Leather Goods to repair my Kate Spade purse!! I live in Los Angeles and I was having a really difficult time trying to figure out where to go for this purse repair. I googled "Kate Spade purse repair" and this was the first company to pop up. After looking through their website and having a pleasant phone call with someone from the company, I decided to mail my purse in. The turn-around time was about 2.5 weeks and I am so happy with the results!! They had the exact piece that broke off my purse and it looks good as new!! I highly recommend sending all your Kate Spade products and all other purse needs to this company for repair! Thank you!! read more

Quick while-you-wait-service for luggage repair - handle came off on one side. They billed Samsonite for the repair.

If I could give these guys 10 stars I would. The absolute BEST. This Chanel bag was in such disrepair from years of use. It had lost almost all of its color and was almost a light gray. They matched this difficult color EXACTLY. Truly incredible work. Don't go anywhere else. Also very quick turnaround. read more

Modern Leather Goods - Chanel Bag - Leather Goods Near Me - New York, New York

As with some of the other reviews, these guys are an "authorized" repair shop for a handful of bag brands. For me, it was my Samsonite messenger/laptop bag whose zipper stitching came undone. I was directed to Modern Leather Goods for the repair and was very pleased with the work. Very minimal paperwork and "while you wait" service for my repair. I was in and out in a snap, and time felt even faster with the free Wi-Fi, water, magazines, and other thoughtful amenities in their waiting room. Service was friendly and professional. I can't comment on pricing as this was a free, under warrantee repair... read more

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I brought my new Chloe backpack here to have holes punch onto the straps so it will fit tighter onto my back. I have already punched one hole on my own but it was a bit small and I didn't have time to purchase the equipments to do it on my own. I found Modern Leather Goods on Yelp and I had fix feelings. I just told myself that these are professionals so I should just trust them. The gentleman from the front desk was extremely nice,helpful and very patient with me. There was also a few of their long term customers who brought luggages for them to fix. I was quoted $30 for 4 holes punched onto my straps (including fixing the hole I originally punched on my own) or having my straps shorten. I prefer just to have the 4 holes punched on the straps. He helped me measure to the ideal (also the shortest they can go) length. I waited around 10 minutes for the whole process. I left the store without fully inspecting the bag I only briefly looked the original hole I punched on the left strap and the main 2 straps in the bottom to make sure they were even which I though it would satisfying outcome. When I brought the backpack home and inspected it on the right side of the strap the was done terribly. Also when I closely checked the gold hardware that holds thats the strap bundle onto to the newly punched hole was scarped off (as if it was forced in or so). The length of the final straps I am satisfy but for them not to care about the detail of the work is just unacceptable. Originally I was planning to come back but not anymore. read more

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When the zipper on my beloved Prada wallet jammed, I panicked. Fortunately, I found Modern Leather Goods in New York with a simple google search. Exactly what I was hoping for. They know Prada wallets. They were responsive, polite, knowledgeable, prompt and reasonably priced. I got my wallet back in great condition in 2 weeks, and they kept me informed of their progress. I will use them again when the need arises. What a find! read more

Since 2017, I've been taking all sorts of designer bags and shoes to Modern Leather Goods, and they always do a great job! They are experts and make your leather goods look like new again. They're also very friendly and effective. Their services are often within a reasonable time frame. As if these were not enough reasons, they tell you when a repair is not worth it and when they can't do it. read more

I brought in a suitcase for a wheel repair and I was there MAYBE 15 minutes, I had barely sat down and my suitcase was already repaired. I was literally blown away by how quickly they worked while also being really friendly and kind. I will be back !! read more

Samsonite luggage repaired while waiting within 15 minutes. Had replacement part in stock

I own a pair of well loved and well worn black leather knee high Cole Haan boots. They were scuffed all over and one of the soles was half way off. I was ready to toss them when a dear friend suggested Modern Leather Goods. I don't get into the city much, especially now, but was able to easy detail what was needed online and ship them direct. I just received my boots yesterday. They look brand new!!! To say I am impressed is an understatement! I will certainly consider Modern Leather for my purses and shoes that have seen better days. I cannot recommend their craftsmanship and professionalism enough! read more

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Received a Gucci tote back from Modern Leather Goods with a tear in the canvas that was not there when shipped to them for repair. Requested the bag to be cleaned and a large spot was still not cleaned in the back of the tote. It is money wasted on unacceptable work. After spending $347 to have the bag cleaned and repaired, it was returned to me return still dirty and with a completely new tear in the fabric. Beyond disappointed. read more

Modern Leather Goods - Tear and still dirty - Leather Goods Near Me - New York, New York

I wanted to go to another high-end repair shop on 5th Ave but I was told that it would take for 2 weeks. I needed to use my bag sooner. So I found this place. After reading some good reviews, I went for shortening my bag straps (vegan leather). The front guy said $60 each, $110 for 2 straps in person. I thought kind of expensive but I said ok because I did not have time to return to my office. The result was surprisingly poor. It was like that I tried for the first time. Nothing even....cut and lines. Right and left sides...I was shocked. I am a reasonable person but I just cannot wear the ugly stuff. I asked to do over again...still ugly. I asked again. It got better but not good at all. He said they could do again but the straps would be shorter again. But for me, I did not think they could do better job. So I paid $100 and left. I think I need to go to another place to fix them. I see the straps again. I regret I overpaid for sure..,$40 for two straps was enough. I will not go again. read more

We needed to do a daypack bag repair. It was a rip on the fabric that became very large. No nicknacks broken or anything so pretty straight forward fix. Typically I go with Luz Shoe Repair, but because of Covid they are now appointment only. So we went with this place. It's tucked inside Ktown above Abiko curry and the army stew restaurant, you can't miss it. Call ahead to make sure they're open. This seems obvious but most reviewers don't think that's the case. Showed up Monday afternoon and front desk guy was pretty nice, very knowledgeable. The two options were just folding it in and sewing it, or using a piece of fabric underneath and sewing on top. The former would be instantly done right there, while the latter would take a couple days, so we went with the former. We sat in the waiting area for just 10 mins or so and it was done. Felt like we were at the doctors office, pretty interesting experience. It was $45 which is a bit steep, I think you could get it for $30 or so at other shops (like Luz), but it's difficult to find the style of bag these days, so we'd rather repair than buy new, or deal with the hassle of finding another repair shop. They do have a policy where you can go back to ask for alteration if you aren't satisfied within a certain time frame, so there's that. read more

I sent my purse for they can fix and they fixed for almost 500 and returned with other damages they did when fixing, this place is a scam they over charge and I promised they did a horrible work, so disappointe, Do not send your items here they will still your money and time. read more

Modern Leather Goods has been my go-to for luggage repair for well over a decade now. I recently needed to have the wheels fixed on my Victorinox, and...once again...they underpromised and overdelivered. Flawless workmanship in less than HALF the time quoted. They do great work, and are incredibly helpful and nice, and back up their words with their actions. Couldn't recommend them more! read more

Love this shoe and leather repair shop. Very friendly and well organized. They do great work and can do quick repairs while you wait.

I am absolutely SHOCKED by their service!! I came in on a Monday afternoon, not really sure what to expect. This place is on the edge of Korea town, and the store itself is on the 4th floor of a sketchy building. There were a few people in front of me in line, but it moved quickly enough. The handle of my Samsonite luggage wasn't going down anymore, and after telling the guys at the front just that, they took the bag to the back to "see what they thought". I was asked to sit down. Within two minutes, the man called me back saying my bag was all set, and they put a new spring on it. TWO MINUTES. and it was covered under warranty. I've never been happier with the service, HIGHLY recommend. read more

I got on the Amtrak train and much to my chagrin, found that my handle on my carry on suitcase broke. Arriving at Penn station in NYC, I immediately went to yelp to look for a suitcase repair. Modern had me in and out in 10 minutes. The only bad part is that due to the snowstorm/building leaks the elevator wasn't functioning - lugging a full suitcase up 4 flights was no fun. read more

I went to Modern Leather goods about two years ago to get my luggage wheel replaced as it got busted as you can see from the picture. I got it replaced from Modern Leather Goods for about $40 plus the 4% surcharge they use for payments with credit cards as you can can see from the receipt. My wheel got busted a month later but I never took it to them because I'm so busy with work and was not in the city. I happened to take it to them today but the worker at the counter said it's $60 to replace the wheel even after I told him I pay $40 for the wheel replacement and showed him the receipt. He told me it was not the wheel and it was the rubber. I told him it was the whole wheel because the rim of the wheel because I remember it was a different color when I got it replaced. He just said it was $60 dollars to changed it. I left because I can a whole new travel pro spinner 21' for $80. I wouldn't recommend going there because they are so overpriced. read more

Modern Leather Goods - Luggage receipt - Leather Goods Near Me - New York, New York

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I had a nightmarish experience with this vendor. I brought my bag in for cleaning on 5/4 and was told that it would be ready in 2 weeks. I was also told that someone at the store would call me when the cleaning was complete. I left the bag at the store in return for a receipt, and I was happy that I could have the bag cleaned by professional. Just to be sure, I asked the person at the store if I need to call back to check on the status, and the person told me not at all. Someone at the store would call me when the bag is ready. Almost a month had gone by, and I did not hear from the store. So I decided to call back to check on the status. When I called back, someone went to check on the item and told me everything is ready. I wondered to myself why no one called me after almost 1 month had gone by. Nonetheless, I went back to pick up the bag the next day. When I went back to pick up the bag, I was in for another surprise. As I was inspecting the bag, I found out that no cleaning had been done on the bag. The store was trying to give me back the bag without any cleaning and charging me for it. I told the person that no cleaning had been done, so the representative took a close look and found that to be the case. As a result, the person took the bag back and told me that they would clean it and have it ready the next day. So I went home somewhat disappointed but figure it would only take an extra day. Again, the representative told me someone would call me the next day. A few days had gone by, and I did not hear from the company. So I called the store to check on the status, and I was told that everything is ready. So I went back to pick up the bag and was utterly speechless. The so called "professional" of handbag & accessory repair had managed to damage the leather that I needed cleaning and wiped out even the engraved Chloe logo. So I told the representative that they managed to wipe out the engraved Chloe logo. The representative told me that it was like that before. What a bunch of crooks! Do not trust these people. They are terrible at what they do including customer service. They managed to ruin a bag I just purchased 5 months ago. If I could suit them, I would have. read more

Modern Leather Goods - They wipe out engraved Chloe logo and damage suede leather - Leather Goods Near Me - New York, New York

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I had a repair problem of colossal complexity. I can't begin to thank MLG enough for his expertise, kindness and patience. Best repair experience I have ever had. read more

I stopped by to get some prices for a couple of vintage bags I just acquired. Staff was friendly and professional. However they will charge you an arm and a leg to do any work. I have a vintage Chloe bag that only needs cleaning/conditioning and was told it would be $125! Guess I'll go get some leather cleaner & a piece a cloth and get to work... read more

Their website proclaims excellent service. Not so. I called the store to let them know I was referred to their shop by Samsonite customer service for warranty repair. Poor attitude from the start-- the guys name is Terry. I described to him a simple issue involving my handle that won't retract or move at all. Very straightforward issue. He said he can't give any information without first inspecting the suitcase. Fair enough. I asked if he's able to give any additional information on what the process might look like. He said "Best case scenario: Samsonite covers the repair, we contact Samsonite and they replace; worst case scenario would be a repair cost of $125 and there's a possibility I don't have the parts." Since this shop is the ONLY certified repair shop that Samsonite works with, I really have no choice. I arrive today with the suitcase. Ahead of me in line was a lady that looked like she had just gone through what I was about to. Again, poor attitude from minute one (I suppose I would have one too, given the circumstances). He makes no attempt to actually inspect the suitcase (zip the inside sleeve down and look at the rods). He looks at the tag which indicates the warranty expires on August 8, 2023. Today is July 22, 2023. He says warranty repair not possible. I explain that we're in July and the warranty expires in August. He says Samsonite won't care and will reject the repair-- I had already spoken with Samsonite and they said the suitcase was within warranty and directed me to this shop! I told him that I had called yesterday and spoken with him about Samsonite replacing or reimbursing-- he claimed he said no such thing and never spoke with me. I elaborated on the details of the conversation and he finally conceded that I was speaking with him and that he did say that. He seemed puzzled by the underlying issue and said "I'll see what I can do to fix it, but I can't guarantee anything." I told him that I didn't want the repair if the warranty was not going to cover it-- he again said that Samsonite would not cover it. Red flag for me was that he acted like the handle issue was the first time he'd ever seen that before and was attempting to paint this as a complex job-- seems odd if this is the ONLY certified shop in Manhattan. You'd think they see this every day. Bottom line: He refused to talk about the warranty repair (probably a low reimbursement from Samsonite and paperwork). And instead tried to take me for an expensive out-of-pocket repair. Ends up there are tons of online videos that show you how to fix this exact issue. Save yourself the grief and poor customer service.. By all means, if you can fix the handle issue yourself, DO SO. Don't bother hauling your luggage across town to this place. They have print-outs of rave customer service reviews on the walls, but only one from the last 5 years-- sounds about right. read more