Chris was fantastic. he was very friendly and knowledgeable about all the tumi products. I went in…read morefor a book sack and decided to get another bag because he was so truthful and helpful. best tumi experience that I have had and will definitely go back to that store for future purchase!

Came in to get some embroidery done on my Tumi bag today. Corrine helped me and did a phenomenal…read morejob. She was professional, welcoming, and efficient. Extremely pleasant experience. Thank you!!! 5/5.

Came back almost a year later for another size adjustment on the same watch of mine :-) These guys…read moreare still just as fast, affordable and reliable as they were last year. The same employee that did it for me last year was there and the owner still stands out front in a suit to welcome customers in from the street-- awesome customer service. This visit I noticed they have a really cool selection of Knicks gear! Definitely better pricing here than big box stores do like Dicks Sporting Goods or the Champs store in TSQ.... give these guys your business instead. GO KNICKS!!!

I had walked by here a million times but was surprised it didn't have any yelp reviews! Today I…read morefinally went in after seeing the "watch battery/watch bands" sign outside to change one watch battery and get a replacement strap. The prices were very fair, and Antonio fixed my watch battery quickly and expertly! I'm so happy with the result. I'll definitly go back if I need a battery or strap replaced. While their main thing is luggage, they also have NYC souvenirs, phone chargers (probs a hit with the tourists), etc. Go see Antonio for a watch battery/band!

STAY AWAY! I travel a lot for work and was in NYC for business. Aside from an employee, the store…read morewas completely empty. I walked around and no greeting or offer to assist me. I asked the employee a question and he didnt even look up as he mumbled a response. This IS NOT a place to go if you want decent customer service. Go elsewhere!

Typically I am treated well, but on this extremely cold day ... at this particular location I was…read moretreated with such disrespect. Exceptionally poorly. Although I have a "Lifetime" guarantee and was told in advance to come from the west village to this specific location I was treated like a thug a thief. Like whoa ... Management was clean smelled good .. well dressed well spoken but ultimately went along with his disrespectful uninformed and in kind staff. I'm disgusted. They sold me a year old luggage and I was non the wiser then had the nerve to tell me to take it up with the airline. I don't know anyone has been disrespected in such a way at the store in fact I'm only heard good things. Even myself I have not had any issues .. but nothing I purchased from them had gone bad yet. Extremely disappointing and inconvenient to say the least. I would honestly like to blast the staff members' photo but I'm gonna be kind. Although that's something that they cannot manage at this location. NEVER again.

RE - repair. We were expecting to drop off and pick up later in the day, but they said they can't…read morehold the suitcase so my husband had to wait around for repair (about an hour) while I headed to the museums. Then he had to bring the suitcase back to our hotel and meet up, wasted almost 2 hours of our vacation day. Would've much preferred being able to pick up later in the day on way back. However, repair was excellent.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

I found this place on google and I am so glad that I did! The woman working there, Gina, was so…read morekind and generous. She helped me fix my broken luggage zipper & she was very friendly and professional. My luggage was safe and intact when I went back to retrieve it. I was running a bit late at their closing time and I called her and she waited for me to arrive. The price that they charge for storage is also very reasonable! If I'm ever in need of this type of service again in the future, I'll be sure to use OEG. Please don't hesitate to use OEG for your luggage storage needs. Thank you, Gina!

Easy to use and feelings of safe and sound. Luggage was received by a young woman who seems to be…read morerunning a small business. No problem checking the luggage, receiving a ticket and exchanging contact info. Luggage was left in safe holding by OEG and we went about our day sight-seeing until it came time to retrieve our luggage. Transaction was paid for and couldn't have been any easier. Would recommend to a traveler who doesn't want to haul around your luggage during a trip.

The extremely arrogant seller. I recommend the brand, it's just not a store. There is better…read morestores, New York City.

WOW just wow, so incredibly impressed with the client service, helpful and amazing staff and…read moreoverall efficiency and communication of my entire experience with Tumi Rockefeller Center, Soho and WTC locations. They all worked together to ensure the handle of my suitcase was fixed beautifully and in less than an hour! All of this right before I leave for 6 months of travel. Thank you thank you thank you, Kenia at Soho, Chris at WTC, and Adriana and team at Rockefeller Center for making MAGIC happen!!! If I could give all of you guys 10 million zillion stars I would.

I have two old Ferragamo handbags that lost their luster. I tried spiffing them up myself and…read morewasn't very successful. Modern Leather in Manhattan was highly recommended. I filled out the paperwork on the Internet and mailed the leather bags to their Manhattan shop. I received a call the day the handbags were received. I gave a credit card number to repair both bags for $150 and $35 shipping and handling. I was told the bags would be returned to me within two weeks. The bags were returned by FedEx and have a glossy luster and shine now. The black bag looks like new and the white is better but not perfect.

Absolutely zero craftsmanship. I wish I never brought my bag here. To start, after getting a quote…read moreit was double the cost than they estimated. My first pick up they give me the bag back not even properly glued or painted fully. I brought it back and told them to try again! After picking it up a second time it was still not fully painted. You have to be kidding me, not going back a third time. Would not bring anything here ever again or recommend it to anyone. Avoid!!