Firstly, the salesperson said they have a calendar filled every day with activities so that the…read morememory care (Harbor) patients would always have something to do to keep their mind at work. I saw this calendar just outside the entrance to the Harbor area, and it looked great. Well, every single day I went to visit my mother there wasn't ever ANYTHING going on. Everyone was just sitting on the recliners asleep. I never witnessed a single activity. I had a private aid with my mom every day all day as well, and she told us there wasn't anything going on during the day. Secondly, while my mother was in the facility I had to reach out to a few people in upper management, Peg Sullivan and Jenn Brin, to get some basic questions answered. The emails or voicemails I left were rarely responded to. I'd have to get in my car and drive down there to get any communication across. This was very annoying. Thirdly, I reached out to get a couple simple things addressed in my mom's room. There was a ton of dirty dust on the outside of the AC vent register on the ceiling. I wanted it cleaned off. You guessed it, nobody responded. When taking the tour of the facility, I noticed a lot of base trim work was removed in the large community area where the sofas and TVs are. I asked the salesperson about that. She said they were doing some renovating and painting. A month later and the base trim was still not reinstalled. If I had to guess, I'm sure it's still not reinstalled at this very moment. My mom's house was very neat, and in perfect repair, so these 2 minor things were important for me to get addressed. Finally, when all was said and done and my mom was no longer living here, they owed me some money. I went back and forth several times asking when I'd get it. It took them over a month to get me the money they owed me. That was a bit insulting. For the amount of money you pay to live there, they really should have MUCH better service. Some words of advice - stay away. If you absolutely have to move a loved one here, get them their own private aid and make sure they have a lot of visitors.

This is the cleanest, fanciest assisted living I've ever seen.when you first walk in you feel like…read moreyour on the titanic. Every apt has a home feel with upgraded amenities in most rooms. The staff is exceptional and many have long tenure at this property.