I was referred to this office by my general dentist for a possible root canal. I was seen on January 7th , had x rays done and was told I have a huge infection under the tooth in question . I was also told the dentist was not in that day and they would review my x rays . Well, today January 20th, I had to call them back. I was told the dentist just reviewed my x rays the day before and they could not help me . Would not recommend this office at all. read more

I made an appointment for consultation, and on the day-of, the receptionist told me they never recorded my appointment because they did not check if my insurance was applicable. I asked if they could run it since it was half an hour before the actual appointment time. She said she needed a whole afternoon to do it, and I had to reschedule. The next available date was a week from then. The visit was ok. I chose to visit another office afterwards and was able to schedule a consultation on the same day. read more

Everything was fine.. But. When they took 1000 pictures and nurse made an injection of anesthesia, doctor came and said: I won't do it, because I'm gonna break my tools. What are pictures made for? You really think it's crime to change your mind when I got anesthesia already? What did you do before?? That's just too strange for me... read more

Was referred to for specialist work, older office but nice location, nice rooms. They did my roof canal in 30 minutes. Dr helped me out when she did not have to. Thanks again, I really appreciate it. read more

Horrible service , cut mouth really bad, DO NOT RECOMMEND AT ALLL , if you think about coming here look somewhere else.

After being referred by my wonderful Dentist Dr. Annie Aboulian of NoHo Dental Care, I had a root canal done by Dr. Matthew Farzan at Altus Dental Care, with a wonderful staff assisting him: Denise who is running this ship; Estelle working beside her; Arman who took X-rays of every nook & cranny of my mouth with such a confidence and assurance about him that made me think 'this guy knows exactly what he's doing'; and then there was Jennifer who was right by Dr. Farzan's side assisting him the entire time with the root canal! Such genuine caring and concern are so rare and it created a relaxed environment that absolutely helped me get through this appointment with a great root canal that others said "no" to doing! Well done Dr. Farzan! The waiting room was decorated in a Halloween motif which again, just took the edge off a bit of the entire time there! Being 72 years old, this root canal experience was by far one of the best Dental experiences that I've experienced! Because of the genuine concern by everyone mentioned, I will (I'm already passing out their cards) give them on the review scale (if 5 stars is the max), I'm saying this is an 11! HAHA! This reminds me that we also did a bit of laughing throughout the time together! Each of them were truly an answer to my prayers with how everything went down and the end results being more than I imagined! Thank you all! Jay O. read more

Receptionist working here on 1/9/2025 does not seem to know anything regarding dental. Doesn't know how to properly distinguish tooth numbers or how to send X-rays in the proper format to general dentist to get my crown I need. They need to do better training it was very off putting and scary they could have done my RCT on the wrong tooth due to her incompetence. She is also very lazy and doesn't want to do her job she wants me to be the one calling and being the middle man with the general dentist that referred me to them. She wanted to send me home and come back another day so I can figure out what tooth needed treatment when she literally has the X-ray and tx plan from her doctor working there and referral From my general dentist. I am very confused as to how they have her working at the dental office she doesn't seem to know anything. read more

girls in the front are horrible, make you sit down and wait 15 min so they can all talk about nonsense when nobody else is in the lobby

Exceptional professionalism from the entire staff, but particularly from Drs. Hodges and Kuehl, whose friendly care made my extraction completely painless and almost an enjoyable experience. read more

Unfriendly staff. The dental assistant acts like she's the dentist. Gives dirty looks The Dentist is unresponsive when needing to get the pain meds from pharmacy. Stay away read more

I was referred to Altus by my regular dentist for work that they couldn't perform. After an hour drive and 30 minute wait, I was told that they only do root canals and extractions and not the procedure for which I was referred to them. But Altus advertises like this... "Altus Dental Care is a specialized dental clinic in North Hollywood, CA, offering a Wide Range of services including nerve treatment, implants, and extractions. I suggest that you look elsewhere for a dentist, even if you only need a root canal or extraction. read more

Painless Root Canal Dr. Dayan was very intelligent, professional, and communicative during the whole procedure. I was properly informed of any next steps and was closely monitored for any painful reactions. The local anesthesia shots that she administered were very quick and painless. The dental assistant, Cecilia, was very competent and efficient. She provided Dr. Dayan with quick support throughout the whole procedure with minimal direction. The receptionist was super helpful with expediting my insurance approval and with reaching out to me for any recent openings to help alleviate my tooth pain. I am thankful and grateful to the Altus Dental Care Team. read more

Iv been coming here for years since before they changed management and looks like things have gone down the drain ever since. I drove 1.5 hours to come here only to find out that my cleaning was not covered ...something I would have appreciated finding out before hand so that I could have been prepared instead of taking a day off from work and driving 1.5 hours here for no reason. When I asked for at least a $20 discount to account for there ball drop I was shocked to find out they would rather loose a client of years over a $20 discount. In disbelief! read more

The Dr alone is very knowledgeable & guides you through the process. However, the staff is very rude & non helpful. You go in & get out, they don't give you any precautions or tell you about aftercare. I went in for a root canal yesterday @ 3:30pm, it's is now 12:30pm the next day & I still don't have any medication due to their failure to respond to the pharmacy. I called to let them know I was in pain and all they said was to take my medication (that they haven't approved) & that they couldn't do anything else about it. read more

I was referred to this office for a root canal. This was to be my first ever and I was extremely nervous and scared for the procedure but I can confidently say this was probably the best dental experience I've ever had in my adult life! Dr, Dayan was such a pleasure and gave me comfort with her calm and kind presence, as well as her assistant Cecilia. They both guided me through the process and I was in and out of there in an hour and NEVER experienced a second of pain or discomfort throughout the whole procedure. The front office staff was also very friendly, punctual and helpful with any questions I had. Don't hesitate to come here if given the chance. read more

At first honestly I'm hesitant but when I talk to the dentist assistant and the doctor dentist everything went well esp when I'm done with the teeth removal! Doctors hand were very light. I'm at peace. Also, the front desk assisting everything was so polite and kind. Thank you all! read more

They have a nice friendly professional staff and dentist as well. I did a x-ray, exam and cleaning, which went very well, so I highly recommend this place. read more

Altus Dental Care - Orthodontists Near Me - Los Angeles, California

Writing a thorough long review for people who are considering coming here. I had recently just gotten a root canal and my wisdom teeth extracted here. All are done through local. The wisdom teeth removal are inconveniently only done Saturdays so they book up fast. They also have multiple oral surgeons so they will just assign you a random one the day of. But RCT are done by Dr.Dayan in the weekdays. Anyways most of these procedures were fine and bearable. For my wisdom teeth it only took about 35 minutes to complete and that included the injection of the anesthesia. Which is really fast considering they removed 4 and I had two lower impacted wisdom teeth then got stitches. The aftercare is brutal and they don't tell you much. If you have an issue after surgery you would have to wait till the next following Saturday to be seen by the oral surgeon. My RCT procedure was fast as well I believe 35-40 min. It was painless but the numbing was more intense then my wisdom teeth extraction which I didn't enjoy bc it made half my throat numb. The dental assistant for the procedure made my temp filling so high and big that my gums were inflamed days after and I had to get my bite readjusted by my general dentist which made my healing process take longer!! I didn't understand why they did that to me I'm lucky that my dentist pointed it out and fixed it for me bc when I called Altus and said I was in pain they said it was normal. Even though the actual RCT worked the filling could've caused more serious issues like why risk the work you've done and put me through more?!?! I most especially didn't appreciate the lack of pre/post-op instructions/care for both surgeries. Which I think is the most important factor in these kinds of procedures. The doctors are quick to be in and out of there and most of the information given would be from the dental assistants/receptionists (barely). That seriously needs to be fixed because the bed-side manners were really not the best at all. Just feels like they don't really care about you. They need to inform patients about the risks and procedures they are putting them through not just have them sign a paper about it. Neither surgeons hadn't inform me on the complications and care before and after. It is messed up how many times I have to call in for just questions or to get a follow-up. I remember coming for a follow up for my RCT and all the surgeon said was you have to get the crown ASAP or it will have to be extracted. Like what? That's not something that should be addressed lightly. I had developed a very serious dental anxiety from my experience. I also wanted to bring up that the male receptionist/dental assistant was the only one who made this whole process efficient and nice. I wouldn't have continued to come here if it wasn't for him honestly. Overall yes Altus is an affordable and convenient place for these procedures. But if you could go somewhere better I would consider it, but if not expect the bare minimum though I won't deny they do get the job done. Just beware of these inconveniences and always ask questions and be thorough about your concerns before and after! Just don't be afraid to speak up and have them explain to you everything you want to know or any issues you are having. I regretted not doing so because they really made me feel like they were always right or brushed over me if I didn't advocate enough. read more

I visited Altus Dental in Burbank to have a molar extracted. I was impressed with whom I believe is the office manager, Estella, and the dental assistant, Arman. Both were friendly, polite, and explained to me what I could expect on my next visit. The evening before my appointment, I received a call telling me the appointment had been delayed by an hour. This caused great inconvenience, as I had planned my day around the dentist's schedule. When I arrived, I waited half an hour before I approached the desk, and mentioned I had been waiting half an hour since their rescheduled appointment. I was immediately led to a dental chair by Armen, the dental assistant who had impressed me during my previous visit with his knowledge, professionalism, and willingness to explain to me what I could expect. When the dental extractioner entered, wearing a mask, he started his work without introducing himself. Ten minutes in, I told him his patients would feel more comfortable if he were to introduce himself. He replied, "You can't pronounce my name anyway." I mentioned I had taught college and when students could not pronounce my name, I told them to call me Mr. G. "I would feel more comfortable if you told me your name," I said. "That's not important," he replied. "If you just tell me the first letter of your name, I can call you by that," I said. "I don't need to be lectured," he said. "Apparently, you do," I replied. When the tooth extractor had completed the bone graft procedure, I politely asked him, "Why can the bone graft not be extended to make a tooth?" "I'll tell you that later," he replied. He never did answer my question. When he left the cubby, Armen explained to me the reason why the bone graft could not be extended to be a tooth, as teeth have calcium and enamel in them and a bone graft does not. Three times during the procedure, (when I got a chance to breathe,) I mentioned, "I would like to keep the tooth when you are done." Three times, the dentist replied, "You will get the tooth when it comes out." The job was done professionally, and I felt very little pain. However, this tooth extractor, (whose name he refused to give me until after he threatened me,) lacks chair manner. When the procedure was over, he mentioned he did reschedule and did make me wait half an hour, did not apologize for it, but told me because I was paying with Medicare, I should expect less than first class treatment. I explained I was trying to help him, the main thing was I felt no pain. Rather than say thank you for your input, he continued to defend himself in a most unfriendly way. When I went to the restroom, I realized, they never gave me my tooth. When I came out of the restroom, I mentioned to one of the attendants, three times I had been told he would give me the tooth, but he never did. Frantically, the three wandered about the office looking for my tooth. They never did find it, only the root and the cavity filling that came out. No tooth. At this point, I was disturbed that I had asked three times, politely, yet he had not produced my tooth. Again, I asked for his name. The dentist extractor, (not a regular member of this staff,) then pointed his finger in my face and shouted, "Get out of here. You have to go. And don't you ever come back to this office again." He was so disturbed, he hadn't considered I had not yet paid for his work. I replied, "You are a rude man. You could learn something about chair manner from your assistants. Don't point your finger at me." Only piddly little people yell and point their finger in the face of another, art, particularly a paying client. He never heard when he points his finger at someone, there are four fingers and a thumb pointing back at him. The true sign of a man is how he reacts when he is corrected. At that point, he was afraid I was not going to pay the $500 and yelled at the receptionist "Call 911." As if 911 is going to jump to a dentist complaining about a patient who is complaining about not having gotten his tooth. The last time I called 911, at the request of the neighbor, the first question I was asked was, "Is someone pointing a gun at you? Is someone threatening you with a knife?" As my answer was no, it took 4 1/2 hours for the police to arrive. Any stars I give this dental office go to Estella, whom I believe is the office manager, and Armen, the dental assistant who patiently and politely answered my questions. Both he and Estella are friendly, professional, and made me feel comfortable, something this tooth extractor, (Mr. M. or Mr. R. as far as I remember,) could learn from them. I will not allow this unprofessional person to taint my perception of what was an otherwise positive visit. read more

I was referred to Altus Dental by my primary dentist so that Dr Dayan. could perform my root canal. The Dr did an incredible job along side her dental assistant Normandy. I highly suggest this team. They were very sweet, professional, light handed, always checked in with me, very communicative, and punctual. If I ever need another root canal, I would definitely return. read more

These guys are great! I get a little nervous around dentists in general and I was sent here for the Goliath of all dental procedures... a root canal! I would be lying if I said that I didn't consider leaving before we started, but I put on my big boy shoes and stuck it out. First off, Normandie was awesome. She did my diagnosis about 3 weeks prior to the procedure and we got to know each other a little bit with some casual chit chat. I was happy to see her again on my big day and she kept me company until Dr. Dayan arrived. Dr. Dayan was really great too. She and Normandie both filled me in on everything they were going to do in there which really helped to calm my nerves. And after we started Dr. Dayan checked on me every once awhile just to make sure I was doing ok. She was very considerate, had great bedside manner, and she was also really quick and precise. I could tell she does a lot of these, and she's also careful and really focused when she works. I'm also happy to report that I'm now getting a crown on that tooth and the root canal seems to be a success. Thank you both so much for taking such good care of me. read more

My Root Canal experience so i have past trauma w the dentist. my aunt took me to tijuana when i was younger & they literally tied me up like i was a mental patient. so i was crying the night before because i was scared lol but from the moment i walked in i knew i had nothing to worry about. Normandie had me in literal tears of laughter lol she made me feel comfortable, safe & explained the process to me. Dr. Dayan walked in & i felt her professional presence instantly and knew i was going to be in good hands. they both were quick to jump to my needs when it came to the suction for my saliva & assured me to let them know if i had any pain whenever & not once did i feel anything!!!! my experience was a 10/10 i wanted to jump up and hug them both! so grateful. thank you!!!!! read more

Came in for a root canal and was greeted by friendly staff. Dr Lauren & Normandie did a excellent job & were very professional! I felt no pain besides the numbing shot. Was nervous coming to the dentist from past not so pleasant experiences but Dr Lauren was very gentle, I almost fell asleep in the middle of the procedure. highly recommend them read more

I have to write this review because of the negative reviews I read before having my own experience which made me nervous about trying this place out. If I can help prevent that for anyone else I want to do so because I had nothing but great experience and treatment here. In recent months I have had quite a lot of dental work done and at few different places and this office is by far one of the best ones I have been to. They were very efficient in getting my prior authorization for my root canal work and it didn't take much time at all for that whole process to be done. During both of my visits they didn't make me wait very long at all before being seen and I barely felt anything during my actual root canal treatment. Dr. Dizon is very friendly and she did a great job. I will be back in the future if I ever need another root canal. Only negative thing I will say is about the parking lot there. The driveway is very narrow and I actually damaged my front bumper the first time I went there. read more

This place is a butcher shop and mutilated my gums, jaw, cheek for a simple extraction. The most painful and traumatizing experience I have ever had with a doctor, somehow even worse than a life-threatening situation I've experienced. Aside from the 8 massive stitches for 1 single tooth extraction, my gums were so mutilated that part of my cheek is sewn into my gums to cover the hole! They pretended the procedure went super smoothly and normal, even though they acted chaotic and inexperienced, switching doctors and sides constantly during the procedure, with extreme force and miscoordination, zero communication on whats going on with my procedure or what sort of mess they are creating! I knew it had to be really bad but they put on such a show and rushed me out of the room after it was done, I had no way of even looking at it in their dark and dirty office after getting pushed out the room. My body started hot flashing and trembling and my eyes started getting blurry from panic. During the procedure, I kept holding my thumb up and moaning to ask if all is okay?? I knew it wasn't!! They kept saying "you're doing fine" and hammering away at my jaw. The doctors were awkward and I knew I should have walked out. I wanted to walk out in the middle of this butchering but didn't know what to do or where to go! My entire upper and lower jaw is throbbing, cheek is swollen, I can't speak or eat without activating level 10 pain in my entire head and face. I've never regretted anything this badly before as I do not listening to my instinct and leaving the moment I noticed how dirty the offices are. It looks and smells like a dog shelter. I went straight to my normal dentist the next day out of fear after getting home and actually seeing what they've done. My dentists and staff said this is the WORST extraction they've ever seen. They did X-rays and helped me with guidance on how to ensure that I am not left totally mutilated. ALTUS didn't say a single word about how to care for this level of extraction. Both male and female doctor that took turns butchering me just ran out of the room. I was shaking and crying from pain and the experience, the staff was busy trying to collect the $500 I owe them for a bone graft. I WISH I had read the reviews, I like my regular dentist and blindly trusted their referral. I'll never do that again. I was crazy to do that. I regret ever stepping foot in this dirty ALTUS office. I want to post photos but I feel like my posting will be taken down at how gruesome they are. ALTUS doors need to close. I made a yelp account just to leave this warning and help others. I'm not one to post on the internet but this is all I can think about for the last 6 days. I tried calling them twice and no answer. There's no point of calling them anyway, I don't even know what I would say to people who acted all jolly like psychopaths after doing this to me. read more

I had an appointment with this dental office scheduled for over 1 month in advance and they canceled on me the week OF!!! So unprofessional and inconvenient!!!! read more

I'm so excited to be the first one to write a review !! I HAD THE BEST EXPERIENCE AT THIS OFFICE !! Starting off with the front office staff who welcomed me in such a cheerful manner. Estella was the one who helped me over the phone along with Roman. I have to say that I felt very welcomed as they handed me the papers to fill in. Upon my entry to get my root canal treatment, I was assisted by the BEST ASSISTANT, Normandy !!! She was so warm and funny!! Even though I was very nervous, she made me forget that I was having a dental surgery !! Normandy made sure I was feeling comfortable and ready. She was amazing, and great at her job !!! THANK YOU DR DAYAN !! My specialist was Dr Lauren Dayan, and I have to say that she's a wonderful doctor. Very professional and considerate. My root canal treatment was a piece of cake thanks to her. It was very smooth and didn't feel anything. It was an hour and a half long and went by so fast. Dr Dayan made sure to ask me if I was doing okay every now and then and explained to me the process, also how I should be taking my medication after I finished. I would definitely be coming back to this office. A big thank you to all the staff !!! read more

This dental practice is a hidden gem of professionals ! I am not exaggerating from the front desk to the dentist everyone cares about their work. And they translate that to attention to detail and quality service. Dr. Dayan performed the cleanest and perfect root canal. It was a masterpiece. They also have good equipment and better approach to patient care. The dental assistant is actually on point and works in unison with the dentist. I just want to eat more sugar just to be back that's how good they are! read more

I just had a root canal done so glad that i chose this office. I had an outstanding experience from the staff to the dental assistant, Normandy to the performing Endodontist, Dr. Dayan. Efficient work with an amazing bedside manner. Thank you Dr Dayan & Normandy for making this unpleasant procedure bearable & comfortable. Great Job! read more

I don't write a lot of reviews, but I had to write a review about this Endo office. I had the best experience I never had a root canal done before this was my first time, and the doctor was amazing. Assistant was amazing. Dr. Dayan She did an amazing job and her assistant Normandie just made me feel so comfortable. I have to see if you guys need a root canal. Please go to this office I have the best experience. read more

Extremely rude and unhelpful, honestly it felt like this guy was playing some sort of game with me on the phone. After giving me the run around and acting oblivious to scheduling an appointment, he asks for my medical info and immediately shuts me down to hang up when I say I don't know my card number. I offer my social security number because I know you can look up insurance info this way, WHICH HE IS FULLY AWARE OF, then he wants to help all of a sudden. Seriously? This dude was gonna just say "fuck it" and not even try to ask me for it himself so i said "fuck this" and I'll look elsewhere. If you don't even have the competency to properly book an appointment and ask for information why the fuck would I trust you with my teeth? lmao jesus christ. read more

Highly recommend, entire process was seamless and I couldn't be happier. Dr. Dayan is truly gifted and makes you realize what a great dentist should be like. I was referred to Altus Dental by a good friend and they got me in for x-rays immediately and then set up an appointment. Best part is their amazing staff called me a lot earlier and offered to move my appointment up since I was dealing with a horrible tooth infection. I got a root canal done and honestly felt no pain or discomfort during the procedure and besides the numbing effect that lasted a few hours everything was back to normal, haven't had any issues since. Celia, the assistant walked me in, made sure I was comfortable and was extremely kind, then Dr. Dayan talked me through the procedure before starting, which is a first in my experience with dentists, and it made me feel much better about the entire process. 5 stars, I promise you wont regret going to Altus. read more

DO NOT GO HERE. By far the most traumatizing dental experience of my life. I had to get 4 wisdom teeth removed. Instead of giving me anesthesia they were more interested in pushing me out of the office so they could get out of work early. They had me leave within 5 mins of the stiches being out. They never followed up with me for getting a check up and forced me to be fully awake through the whole thing even though I requested otherwise. Complete negligence from everyone in office DO NOT GO HERE. read more