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    Alvin's Island #752

    1.8 (24 reviews)
    Open 8:00 am - 12:00 AM (Next day)
    Updated 1 month ago

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    XS sweatshirt
    Misty W.

    We were searching for an XS sweatshirt and Simone offered to help us. She finally found one in the huge pile of nicely folded sweatshirts. Thank you for your help! The line was only 3 people deep and moved swiftly.

    Charlie S.

    I don't know much about health code but having employees lunch and half empty drinks with drinks that are for sale seems like a violation to me. Workers are rude and only talk to eachother, even when checking you out.

    Knick-knacks as far as the eye can see....no helpful staff members though.

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    Ask the Community - Alvin's Island #752

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    Maui Nix Surf Shop

    Maui Nix Surf Shop

    3.7
    (7 reviews)
    3.9 mi

    We are visiting from out of state and really liked this shop. They had a great selection of surf…read morewear to include a new found fav brand of mine, Vissla. I also appreciated that they have out cool stickers to all of our kids during our purchase. I would def shop there again.

    Terrible service and will definitely not come back and she was on her phone the entire time. I was…read moreextremely disappointed with my experience at this surf shop. I came in excited to look around and potentially make a purchase, but the customer service completely ruined the visit. I asked what I believed was a very normal and reasonable question about one of the products, and instead of receiving a helpful answer, the employee I spoke with immediately seemed irritated and annoyed that I had even asked. Her tone was rude and dismissive from the start, and she made me feel like I was inconveniencing her simply by trying to get information about something the store sells. As a customer, I don't think it's unreasonable to ask questions before making a purchase, especially in a specialty shop where people may not know every detail about the products. Rather than helping me understand what I was looking at, she responded with visible frustration and an attitude that made me feel unwelcome. What bothered me most was how unnecessary the interaction felt. I was polite throughout the conversation and wasn't demanding or difficult in any way. I simply wanted assistance, which is one of the basic expectations when visiting a retail store. Instead, I felt like I was being talked down to and treated as though my question was stupid or not worth answering. Customer service can make or break a business, and unfortunately this experience left a very negative impression. A surf shop should be a welcoming place where people of all experience levels feel comfortable asking questions and learning more about the sport and equipment. Instead, I left feeling frustrated, embarrassed, and unlikely to return. I hope management takes customer interactions seriously and reminds employees that a little patience and respect go a long way. One rude interaction can easily drive away customers, and based on my experience, there is definitely room for improvement in how customers are treated here. I normally don't leave negative reviews, but this experience was disappointing enough that I felt it was important to share. i think her name was kaylee or something and she needs to learn something.

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    Maui Nix Surf Shop
    Maui Nix Surf Shop
    Mr. Maui & I

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    Mr. Maui & I

    Alvin's Island #752 - souvenirs - Updated June 2026

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