Great place to get jewelry repaired. Five star quality work! Very quick turnaround on my repair. A…read morenational jewelry store chain referred me to them because they could not do the repair. Fair price too.

Five stars on this company. I brought in two watches. The one watch just needed a battery. My other…read morewatch needed to be repaired. I had taken my watch to a major clock and repair business in the Berea, Ohio area. For years they replaced my battery and pins in the band, always telling me that its not the pins, but the hole had widen and it will keep falling out. The last time they did not put the battery in right and bent the hour hand. I thought my favorite expensive watch was broke. My wife new how much I like my watch and for christmas bought me an expensive watch. I liked it but liked my old watch more. I called the jewelry shop and they informed me about Basch's repair business. It turned out the reason my watch was not working correctly, is the hour hand was bent when the other store put in the last battery (young know it all man). Basch's watch repair expert realized there was a broken pin stuck in the pin hole, and unbent the hour hand. Watch looks and works like the day I bought it ten years ago. I WILL NEVER GO ANY WHERE ELSE TO GET MY WATCHES FIXED OR EVEN A SIMPLY BATTERY, THAT IS NOT ALWAYS SIMPLE. Thank you so much!!!!!!!!!!

Steve knows jewelry! Super nice staff. I just stopped in a while back to have Steve look at an old…read morepocket watch and he even took pictures with his cell phone and printed them out so I'd have the serial number etc. I didn't buy anything and he didn't pressure me into any sales pitch. If I were to buy jewelry, I would definitely buy from Steve.

I love Steve and his shop. I get all my jewelry from him because I know he is honest and has good…read moreprices. Every time I go in there, whether Steve is there or not, I get wonderful service. I have so many beautiful pieces from this jewelry store.

Amazing! The staff are very knowledgeable, helpful and friendly! No need to look anywhere else!read more

The best place ever!!!! The people here are so knowledgeable, competent and pleasant.....they are…read moreexcellent at what they do. They keep in touch with you and tell you everything in detail. Very reasonable and so fair. They are FABULOUS. Don't go anywhere else, ever!

I recently purchased...err attempted to purchase a Mother's Ring for my wife for Mothers Day. I…read moreplaced my order a month in advance. I was told I would receive a call when my item arrived in their store. I sat and waited and then continued to wait up until the day before Mother's Day when I finally had had enough. I called furious and demanded the manager to explain the situation for this. I was then informed that my order (which was placed a month ago) was never sent over to their manufacturer. I never got any call, never received any sort of heads up or anything. It became my responsibility to make sure their business was running properly. This is the worst experience I have ever had with any store. For $900, I would have expected a little courtesy from the store to keep me informed on my order. All they cared about was swiping my money. The Great Lakes Mall should be ashamed of themselves for allowing such criminals to rent a spot in their mall.

I came into Ashcroft and Oak to find my (now) fiance an engagement ring. I was beyond impressed…read more Carlie worked with me for over an hour not only helping me find a ring that was perfect for my girl but also taking the time to contact customer service and get me the best price and protection plan. She made multiple phone calls during the hour and I could tell she really wanted to do the best for me. I've come back on several occasions and the staff is so inviting every time. I will always shop for jewelry here!

Our beehive clock was completely overhauled professionally by Suburban Clock and Repair in 2023…read more Recently the gong stopped working and we took it to them. Each person looking at it was very nice, and Mark was successful in getting the gong working again while we were there! We appreciated their kindness very much.

Took our clock from the early 1900s in which hasn't worked in nearly 30+ years. The gentleman here…read moregot it working again and replaced the glass and the hands (the glass was broken in the 80's and the hands had previously been attached with a safety pin). He also took time to show my mom how to wind it and general maintenance of it. While the gentleman we worked with was friendly, I did have to remove one star because there were two other men here who were just brusque and on the verge of rudeness. Not a good feeling dealing with people like this. The shop itself is cool with all sort of different clocks. I have no idea about pricing, but one of the clocks I fell in love with was way out of my price range at $8000. But the repair we had done wasn't too badly priced at $500 for all the work they did.

Great selection and great prices! I will definitely be back! My mother was also very impressed with…read morethe selection and quality!

From the owner: Established in 1993, Mentor Jewelry and Loan is a specialty pawnshop, and specialized only in…read morejewelry and coins. We make loans and purchase jewelry, gold, silver diamonds, watches, coins, currency. We also have retail jewelry & Coins, and offer jewelry repair.