Steve knows jewelry! Super nice staff. I just stopped in a while back to have Steve look at an old pocket watch and he even took pictures with his cell phone and printed them out so I'd have the serial number etc. I didn't buy anything and he didn't pressure me into any sales pitch. If I were to buy jewelry, I would definitely buy from Steve. read more

I love Steve and his shop. I get all my jewelry from him because I know he is honest and has good prices. Every time I go in there, whether Steve is there or not, I get wonderful service. I have so many beautiful pieces from this jewelry store. read more

I live in Las Vegas Nevada and Chicago Illinois. I have a jeweler I use in Summerlin Las Vegas and ironically work on jewelers row in Chicago but when I'm in Willoughby/ Eastlake to see family I come see Steven. Well for my 40th birthday (August 25) I decided I was going to take the Centerstone to my engagement/wedding set (I'm now divorced) and purchase an August gemstone peridot pear and Stephen and I created a delicious gorgeous right hand cocktail ring. He's AMAZING. From sketches to it being mailed to me in Las Vegas this guy is amazing. Now we're designing earnings too and I decided today that every single birthday till my END I think I'm gonna start purchasing a piece of jewelry from him for my collection to be left when I'm worm food. Love this man and the place. PS: this ring we designed Summer 2021 was before Kylie Jenners and MGK's double stone pear rings! JUST SAYING! Also my mother has been going to him since I was a baby for watch batteries and getting necklaces untangled! Killer customer service! read more

Steven DiFranco Jewelers - Jewelry Near Me - Willoughby, Ohio

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A very fine First Class Jewelery store they treat you like a king plus they make jewelry as well stop in and hello and browse around you can't go Wrong with Steven DiFranco Jewelery store.... read more

Steven DiFranco and his team are fantastic. They have been our family jeweler since we bought our engagement and wedding ring set. Steven's father sold it to us and we love the family atmosphere. They are good and honest people who do a wonderful job. They give you a fair and honest price. When it comes to jewelry buy local and family run and you always get that with Steven DiFranco. Ask about their dachshunds too! read more

I walked in Monday evening looking to get information about an appraisal and repair on my engagement ring because my ring is vintage and I was anxious about the process. I had read many reviews ultimately landing us at Steven Difranco. I had called in Friday to get appraisal information and was told to walk in anytime to setup. We waited patiently as there were other customers in the store being helped. When it was our turn, Steve informed us they weren't taking any appraisals until January. I was surprised that that information couldn't have been shared on the phone to save us a trip. I asked about the process of a ring repair and how that would line up with getting an appraisal at the same time. I had the piece on me which he reviewed at the counter. He proceeded to mention "You know the center stone is fake, right?" in the middle of the store. I was appalled that he would be so insensitive and not discreet to give this information to me about a ring that clearly I care enough about to take the time to get repairs and an appraisal on. It was incredibly disappointing to have done research for so long to pick a supposedly well-rated, reputable jeweler to be treated in such a way. I hope this experience doesn't ever happen to someone else. read more

Great store. The owner was there last time and she personally helped me pick out something beautiful and unique for my girlfriend. This place is definitely one of a kind. The staff are super friendly and know what they're talking about. I'd recommend this place to anyone who's interested in some unique pieces! read more

They say they will appraise your jewelry, but never get it done. When I called about my jewelry after over two weeks, no one had take a look at the items. They are a waste of time. read more

Super friendly folks, and way better prices than I expected for three watch battery replacements. I will certainly be back.

Always helpful and friendly. Never had a bad experience there. They were busy but still took time to replace my batteries in 6 watches. Thank you very much. read more

I love my diamond from Steven DiFranco's. Everyone compliments how clear and sparkly it is. The band on my ring cracked and they had no problem taking it back and fixing it at no cost. The customer service is great if it's the elder DiFranco or one of the ladies, but the son isn't the nicest. We have recommended many friends here. read more

Conveniently located with easy access this jewelry store has a knowledgeable and friendly staff. I have stopped in over the years and have always been helped quickly and efficiently. read more

Great store, the Owner personally helped me choose a variety of beads for purchase. Have returned time and time again for purchases.

I bought an engagement ring for my girlfriend (now fiancé) here. Steve was an absolute pleasure to work with. He was so friendly and helpful throughout the entire process. He was not pushy and did not harass me 24/7 with phone calls like the other places I went to. He put together an amazing ring in a timely fashion which my fiancé absolutely loves. I would recommend this store to anyone looking for excellent customer service and professionalism. read more

It is so nice to walk into a jewelry store where they remember their customers and take good care of them. I bought both my granddaughters rings for graduation and most recently my grandson a cross with chain. It is nice to know they will take care of them if they have any problems with their gifts. read more

Love my engagement ring and I cannot wait to create my custom bands here!!! They are the best and soo easy to work with!