Facility looks nice, but once you pass the secured entry to the rooms the scent of urine is in the…read moreair. There were multiple admin turnovers in 2023. Large turnover in permanent staff as well, as they all left after the good admin did. Program outsources for many nursing and caregiving shifts because of consistent staff vacancies. These temp staff are not well trained to the health and safety guidelines of the program or individual resident needs, and are not at all well supervised. Residents walking around with no pants on, soiled from urine or feces. Some haven't changed clothes in multiple days and smell like it. Many have visible bruises or cuts from falls and accidents bc of low supervision. Room doors are locked to keep residents out of their room during the day, and in them at night. Look at the pictures on social media- always the same small group of happy looking seniors while the facility itself houses very many more. There are a small number of really kind and caring individuals who do very good work with residents or at their role at Emerald, but they get overshadowed by those who are just collecting a paycheck- and the negative experiences that stem from that. Overall the program is not structured, staffed, supervised or equipped to provide high quality care for seniors.

Wow! All I can say. Everyone here is so kind and makes sure that everything is taken care of. From…read morethe people who are staying there, too the people who come to visit. I was so impressed by how diligent the staff is. My girlfriend's grandpa is there, he said he fell and staff recommend to get an X-ray just make sure nothing was broken. They said they would bring the X-ray machine to Emerald so they don't have to send him anywhere. Amazing! Thank you to the staff!

THis agency is terrific. My husband had wound therapy and lymphedema therapy and physical therapy…read more Each nurse or medical therapist they sent was exceptional and supportive. They. Gave good advice and Maggie the nurse was exceptional. They were recommended by a care counselor.

From the owner: Guardian Home Health Care LLC is a courteous group of highly trained Northfield, IL Home Care…read moreprofessionals ready and able to give your family the help you need. Please give us a call today.

Developed Trigeminal Neuralgia due to shoddy dental work by "Doctor" Ceccini. He gaslit me and…read moretried to tell me he knew more about my body than I did. Avoid at all costs! Glad you're rich though man, congrats on being a crook!

Very happy with this office and staff - care seems excellent and my hygienist was knowledgeable and…read morespoke highly of how the office keeps up with current tech and training. The only thing that could be improved is if they billed insurance directly.

The hospice itself may have turned out to be OK but I had a horrible experience in November with…read moreone of their hospice nurses, Kathy. She was extremely verbally abusive to me when she was on call and I requested my Mom be seen. She was angry she had to come and acted out of control, telling me to call 911 (my Mom was a DNR), saying we needed "a psych consult", asking why I left my Mom if I "cared so much about her". I left for a few minutes (I live one block down) to feed my dog (and the caregiver was there). I finally asked her to leave telling her how this was not the response I expected from hospice after they promised everything in the world to keep my Mom comfortable. She said "good I'm sure everyone (at Guardian) will be glad to see you go." I was absolutely stunned by the whole experience. She was rude, demeaning, unprofessional, angry and devoid of even an ounce of empathy or integrity. When I reported her to the owner the next day all I got was "I'm sorry you had a bad experience". For a nurse to treat us this way in an already stressful and sad time when we entrusted hospice to help us is unforgivable.

My mother passed away on March 17, 2022 at Citadel Healthcare facility at Northbrook. She had been…read moreunder Guardian Hospice care in this place for 6 months. During that time all Hospice team members provided excellent care of her and I want to thank all of them. However there is one person who deserves special recognition - Hospice nurse, Anna Garfunkel. She is not only a highly professional health care provider who knows all details and specifics of care of this very special patients and able to manage their challenging medical and psychological problems. She is very kind person who graciously takes care of those who need it most - terminally ill people and their families. Yevgenya Kaydanova

I had an excellent experience at this urgent care. From check-in to discharge, everything was…read moreefficient, organized, and patient-centered. The staff was professional, attentive, and genuinely kind.

Jim is very professional and skilled. He has a great demeanor and personality. His staff is very…read moreupbeat and professional.

Sam and Jackie are true professionals. Anyone would be able to tell they have many years of…read moreexperience, and their business is run like it. It's been a pleasure to work with them as they are extremely responsive, and have a structure that makes it seamless for all of their employees and patients.

Sam and his team were absolutely fantastic in caring for my elderly mother. They were incredibly…read moretalented, caring, trustworthy and friendly. They made a huge difference in my mom's last two years, and we are truly grateful. Thanks!!!

Love this place! Best home care around! They actually care about their patients and provide so many…read moreservices like live in caregivers!

I cannot say enough good things about the folks from Care in the Home who help to care for my mom…read moreat the Summit of Uptown. Between the nurses, the CNA's, the home health coordinator, the physical therapists and the occupational therapists we have been able to breathe easy knowing she had kind, empathetic, knowledgeable professionals available at a moments notice to help us through some very trying and emotional times. We are so relieved to know we have these resources accessible to us. Every single person we have met through Care in the Home has been amazing. Thanks so much!

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!