Excellent selection, pricing and boutique structure. The store is larger that might seem when you…read moreget into, and it has everything you crave for in terms of gift giving: candles, dried flowers (I love them in this and their sister store), soft good quality sweaters, shoes, hats, scarves. The person who helped me was very attentive and zero pushing. I like the location and it is always worth a visit even if to see pretty things.

This has been my feel good, look good, place for decades. I find black tie event apparel, killer…read morejeans , shorts, boots , heels, jewelry, scarfs, gifts and last but not least the energy , inspiration and personal style of Judy O. never disappoints . She is on her game !

Walking into J Foss, is like walking into a candy store!!! Beautiful collection of high-end women's…read moreclothing!!! couldn't get enough of it!!! The lady who helped us(I wish I got her name) was so sweet and kind) I highly recommend this beautiful boutique to anyone who appreciates the finer things in life...

First off, I don't shop. I hate styles and trends, and I don't like hunting and gathering through…read morecheap crappy clothing. Second, I have a particular style in my head. It's a particular "platonic ideal" of what clothing should be like. Most stores don't fit this idea. However, I was casually walking through downtown Palo Alto and a display of unique clothing jumped out at me. This was J Foss, a wonderful store full of high quality, beautiful clothing with glorious style. Most importantly, the lady at the shop was extremely pleasant and helpful. She did what great small shop owners should do -- look you over, get excited that you're in their store, compliment your style and start bring you the new and interesting things that they "just got in". Her suggestions led me to purchase more than I would have without her help. The whole experience was very smooth and pleasant, and I will be going back there when I'm next in town.

Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

Decent selection of wedding dresses on site. They offered some champagne and bottle water to start…read morethe dress shopping. Got to check out more than 5 dresses with a few quick changes. Wasn't pressured to pick a dress right away!

My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

I had a lovely experience visiting this store today. I was greeted very warmly by the staff working…read morethere. All of the workers wore beautiful clothing and held themselves high and that was very noticeable. I browsed around and there were many beautiful pieces of clothing and jewelry. I only purchased one thing but I plan on returning for some Christmas shopping. I really enjoyed the atmosphere of this store and the lovely staff. They wrapped my purchase very nicely too! All of those little things mattered and left a good first impression!

Service Quality…read moreSelection Value Lots of different and charming items from clothes to scarves, jewelry, purses and more.

Romi carries unique and funky clothes, jewelry and accessories from a variety of designers. I'm…read morealways guaranteed to find THE dress for a special occasion and can never leave the store empty-handed! The salespeople are always very attentive and helpful in finding the right size, fit and style for me. If they don't have an item in stock, they'll recommend another store that does. They will definitely go out of their way to help you. Don't miss out on the sales. You'll find some great pieces at a great price!

Staff are not friendly nor helpful. No one greeted or smiled. Owner needs to train or get people…read morewho want to work there. Walked in, vibe was bad and condescending (and what's with the dogs and dog carts in the store?). Plus they sell Izz-made stuff. No thanks.

Like other reviews that I have written, it is always a hit and miss when you go to any clothing…read moreoutlet store in which Nordstom fits into this category. As any shopper would know, it alls depends when you go and if the store has new merchasdise that has come in. This Rack overall for our latest experience was a solid four as my wife found a party dress for an upcoming wedding and interactions that I had with a female re-stocker was solid as I asked where I could find a particular clothing brand and she actually pointed out the area explaining it would be intermingled with final clearance merchandise.

Check your credit card statement. They had a "problem" with the register (or did they) and claimed…read moremy first charge didn't go through so they passed me off to another employee, who confirmed that the first charge did not go through. Of course, I checked my credit card statement and not really surprised to see that I was double charged. 10 stars for my credit card service rep who disputed it for me right away. The experience had a "sketchy" feel to it. If you are going to shop here, might be good to pay cash. Nordstrom Rack corporate accounting/fraud department may want to have a closer look at this store.

Christina Tran provided great service! She found the most amazing pair of vintage jeans for me!…read more The fit was amazing! I just need a petite because they were too long. I ordered them online. Christina is a miracle worker!

This review is long overdue - we first visited the Madewell store at Stanford Shopping Center back…read morein February, and we've been back several times since. I want to give a special shout-out to Teresa, the store manager, who made our first visit truly exceptional. My teen daughter was feeling shy and awkward walking in (shopping for jeans will do that), and let's be real - the last person she wanted style advice from was me. But Teresa was a total gem. She was friendly, approachable, and instantly put my daughter at ease. She listened carefully to what my daughter was looking for, then came back with a ton of great options. While my daughter was trying on jeans, Teresa even pulled some sale items for me (bonus points!). I honestly expected to walk out with maybe one thing, but we left with quite a haul - and it was 100% worth it. Teresa also let me know about Madewell's free alterations for rewards members, which I had somehow missed even though I've shopped there for years. The entire staff had Teresa's same energy - welcoming, enthusiastic, and genuinely helpful. Between the personalized service, quality of the clothes, and how good my daughter felt walking out, the experience was more than worth the money we spent. We need more shopping experiences like Madewell @ Stanford - where people make you feel good, not just about how you look, but how you're treated.

Just picked up the dress for my son's wedding - very happy with it! Melange has recently moved to a…read morenew location at Stanford Mall. Best way to find it is is to park close to Backcountry, walk directly through the store and out the back door. You'll now be in a short ally, and just on the right you'll see Melange.

I went into the store to ask a simple question. My question was if the clothing in the store was…read morefrom Italy. The lady I was talking to then rudely told me she was the owner of the store and of course she would know where the clothes were from. She was extremely rude and condescending for no reason. This is not customer service and she was having a bad day and decided to take it out on the next customer which is extremely un professional. I hope somebody gives that lady a hug because she needs it.

I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.