Yesterday I called because our 3yr. old is having itching so we're going a new meds…read more So she'll feel better We can start her meds tonite!!

I've been a client for more than 6 years and never had a bad experience until today. My…read moreappointment was at 1:00. I was put in an exam room, shortly after a tech came in to ask preliminary questions. She said Dr Kazumi would be in after a few minutes. At 1:30, I went to the front desk to find out the delay. No one came in to say there was an ongoing issue which delayed the Dr. She came in at 1:40 and said there was a procedure which took longer than expected. No apology for the delay. She then did a 5 min exam which consisted of telling me what vaccines were coming up. No physical check of the eyes, ears, teeth, abdomen, joints etc. My pup has gained 10 pounds since she saw her 1 year ago, no questions about her diet or what could be recommended. For this I had to pay $74 for a "non" examination. I received no response when I questioned what was included in an examination. I'm afraid the office is turning into an assembly line much like the corporate owned vet clinics. I couldn't wait for the staff to give me my Rabies certificate but was told they would email me the paperwork. 2 hours later I returned to pick up the paperwork because it was never sent. I have 3 dogs registered with this facility and know it's going to be awkward when I have to return in a month for their follow up exams/vaccines. In the past the service has never been this disjointed. The staff was always friendly and helpful. I'm wondering if their growth is at the expense of the service I was use to receiving.

We took our cat Mía today for a check up and Dr Humphrey and Nurse Naomi took really good care of…read moreher, they were both awesome and explained everything very clearly to us and they took their time and were very friendly and patient with us. Nurse Naomi in particular was very great, and she really cared for Mía, who is a special needs cat, and was extremely nice and affectionate and careful with our fur baby. Thank you very much Nurse Naomi. if you're looking for a place that takes care of your pet I highly recommend Pacific Pet Hospital.

Dr Humphries, Janet, Tilly & Atziry provided the most thorough veterinarian services. I am so…read moregrateful to have found this place & for the personable care. It was my dog LeeRoy's first visit at Pacific Pet Hospital and they now have another loyal customer!! (They are quite popular) The place is clean and comfortable. The doctor & his team are very knowledgeable and sharp. They provided detailed explanation of the findings and treatment plan for my dog. (chronic ear infections) See you for our check up in a few weeks! Thanks again PPH!

We took our cat in with a hurt leg and received the best service. Everyone was so nice. As soon as…read moreyou walk in you're greeted by a very cheerful receptionist. The vet assistants loved on my cat just like I do and the vet was very knowledgeable and easy to work with. She laid out multiple options for our furbaby and didn't push anything on us. You can tell everyone there truly loves working with animals.

Oh my goodness the service was so prompt and friendly. The location is humble and family inviting…read more Our Vet Tech was kind, patient and just the right amount of toughness to handle my scared dog child. Then the amazing Dr. Flan arrived and was detailed, lots of love, and took care of my Honey with the greatest of care. Knew exactly what to do for her to take care of her. The prices were affordable, not free but a lot better on my blown budget that did not include Doggy emergency vet visit! Dr. Flab and her staff were amazing! They were Hip, Fun, had patience with my Honey and affordable! So happy to have found a new Vet home!

Pretty knowledgeable and great staff! Only thing is I took…read moreoff a star bc wait time was almost 45 minutes after I had an appt scheduled. Maybe they were running a little behind. Clean area, and cool music in the background too

Very knowledgeable and professional! Another clinic couldn't figure out why my dog had been losing…read morehair for over a year. They didn't even examine his teeth or manage to trim his nails. She was the first veterinarian to identify the cause of his hair loss, perform a thorough dental examination, and successfully trim his nails. I truly appreciate her attention to detail and excellent care. Highly recommend!

** AMAZING - AMAZING - AMAZING **…read more I've been coming to this pet hospital ever since 1996. I've had a few doggies over the years..... It's been about 10 yrs since I've needed to visit an actual veterinarian office. Today was the day I needed to break that record.... My girl Luna gave me a fright. Home remedies weren't helping and I knew she needed to be seen. I called the pet hospital first thing in the morning to explain my concerns and to see if she could be seen. The doctor was completely booked. However, the receptionist offered to leave a message for the doctor to see if he could work us in..... We received a call shortly after to say that the doctor would be able to see us. YAY!! I was so very grateful & relieved.... Since it had been a few years since I've visited, I made sure to arrive early to re-register myself and Luna as a new patient. The front office was very friendly and welcoming. We were taken back right away and the vet tech Vianca was very helpful and kind with my nervous puppers. Dr. Jasdeep Dhaliwal examined Luna. He was absolutely amazing. So kind and patient. He saw that she was nervous to be there and sat on the floor with her..... I was blown away!! You could really tell that he loves taking care of animals. He's most definitely a special kind of person. Our visit was an amazing experience. Everyone provided EXCEPTIONAL service. Everything was straight forward and honest. No one is trying to oversell you things. This pet hospital is a true gem in National City. I am so very grateful that they worked us in and provided such a memorable experience. I highly recommend them!! Thank you Plaza Boulevard Pet Hospital!!

It really bothers me to write this because my grand pup has been a patient here since she was a…read morepuppy. She is now 4 years old, and up until this experience, we've always received excellent care and customer service. Recently, I ordered medication for my dog and stopped by to pick it up before closing. According to the website, the clinic closes at 6:00 p.m. I arrived around 5:25 p.m. and was told they were already closed. After getting back in my car, I double-checked the website, confirmed the posted closing time was 6:00 p.m., and called the office. During the call, I was told that because there were no doctors on-site, they typically close the register at 5:30 p.m. At that moment, it was only 5:28 p.m. I pointed that out, and the response was that the register had already been closed. My concern isn't that the register normally closes at 5:30. My concern is that if customers are told you serve them until 5:30, then you should continue serving customers until 5:30--not close the register early. If your actual operating hours are different when no doctor is present, that information should be communicated clearly so customers don't make unnecessary trips. I want to emphasize that this one experience doesn't erase the great care my grand pup has received over the years, and I will continue bringing my pets here because the veterinary team has always been wonderful. I simply hope management will use this as an opportunity to reinforce the importance of consistent customer service and honoring the posted business hours. Sometimes a small interaction can leave a lasting impression.

In a frenzy to find a emergency animal hospital we stumbled across this place, after our dog had…read moretwo events of losing consciousness within an hour. The location was close to us and they operate 24 hours, even during holiday weekends. We took in our dog, nearing midnight and without an appointment. The vet told us about the potential conditions she's dealing with, after stabilizing her. They suggested that she stay overnight for continued monitoring. This caused us great worry, due to the rapid decline of her health and the expense we would endure. Though it gave some relief as we were able to get some rest and hope for the best as they tend to her. The team over there were attentive and informative, providing constant contact with my my wife and I about any changes in health. Although we're now missing now a big part of our family, I can say this place really took great care in trying to give our dog a better quality of life. Thank you!

We came here under an emergency for our dog who has a seizure and the team treated us very well…read more Showing up at midnight on a Tuesday, it seemed like we brought the rush in with us because the lobby filled up quickly after. You never know when this place is busy or not but they do a good job to get your animals taken in. The tech quickly took our pup and assessed him. They stabilized him, let us go back to see him and also meet with the evening Vet within a few hours. I was surprised at how young the Veterinarians are but was impressed by their bedside manner with all of our questions, talk through options calmly and I didn't feel pressured to make a decision on any of the options. You can tell the day shift and the night shift communicate and coordinate well with eachother. That's hard to find across shifts with our industries/companies but I was impressed that they made it a nice transition between doctors. Highly recommend taking your animals here for the evening or weekend emergencies.

It has taken me a couple months to leave this review. I was too emotional and heartbroken. Now that…read moreI have peace and acceptance I can move forward with sharing. This is specific to Dr. Sinopoli and her team. God placed the right people in my path to see my Einstein through his transition. I remember the exact moment when I saw my little guy's condition change. When you are one with your fur baby, you just know. Our visits to the vet were more frequent and there were no real answers. We monitored... I was so desperate for answers I blessed by being assigned to Dr.Sinopoli. She made recommendations we put into action. Although we did our best it was evident there was a decision to be made. She provided me with options. Never once did she persuade me one way or the other. We looked into oncology/surgery and pet hospice (Lap of Love) . I did my due diligence for my Einstein. It was the hardest decision and the most heart wrenching experience to have to send my Joy, my companion, my reason, my Einstein over the rainbow bridge. Dr. Sinopoli held his paw and my hand every step of the way. Even after my Einstein crossed over , Dr. Sinopoli and her team were there. They checked in on me . Had I met Dr. Sinopoli sooner perhaps the outcome might have been different. Perhaps she was sent to Einstein and I at the appointed time. I am forever grateful for her kindness and her support. -Yara and Einstein

Dr Murillo and her team have been incredible. Our cat has a fungal infection, we think from a bird…read more Her spine was affected and she can no longer use her back legs. And Otay pet didn't just diagnose and bye. They call, and text us almost weekly updates. It feels so good knowing they are there. We are an entire family who comes to Otay Pet Vets. My in laws have been coming here for years. Our dog Teddy does as well. Thank you!!

We were having difficulty coming up with how to proceed with our 17 year old cat and his health…read moreproblems. The doctors were patient with us and gave us the uncomfortable truths about the cost, prognosis, and how they believe our cat would respond to treatment. I don't think my cat was very comfortable and they didn't offer any palliative care and it was hard to get an appointment. We ended up letting our cat go. The staff and doctor were understanding and we received a hand signed card from the doctors and staff in the mail today. Expenses at the vet are difficult, and so is dealing with health problems of your pet. They are pretty considerate. There is a discount if you book online and fees if you cancel in a short amount of time. There's usually plenty of parking in front, the lines are not obvious, so it can be confusing. Overall, a decent experience with a veterinary office.

Great Costomer service will definitely come back again and recommend them, they took really…read moreexcellent care for my dog