2 weeks ago my daughter went to get our lashes done, I have not wanted to write a review about a company before, but I spent 79.00 on my lashes and in 2 weeks my lashes look horrible, every day more lashes fall off, I waited 72 hours instead of 48 hours that was recommended to help, but as soon as they got wet, a huge gap was on my right eye, they just came right off, I am sorry but I can not recommend a company that charges that much money but doesn't know what they are doing, I feel like I was ripped off, not only for myself but my daughter also read more

I have been a member for 2 months and I love, Love, LOVE getting my eyelashes done. I really enjoy the time that i get to relax and get my eyelashes done. The best part is the cucumber patch they put on your eyes while you are getting your extensions. It is relaxing, and I actually look forward to when i need a fill. The atmosphere and the staff is awesome. I really was skeptical, but not anymore.. read more

I am literally obsessed with my new lashes. I haven't had lash extensions in a few years because places I went to prior to amazing lash never gave me the long, full lashes I always desired. I heard amazing lash has volume lashes where there's 6 fake lashes per 1 real lash. I am completely in love. The fall out was extremely limited as well!! Kaitlyn, was extremely sweet at the front desk. She got me to sign up for a membership and was extremely helpful and answered the MANY questions I had for her! My stylists name was Priscilla and I am telling you, call and ask for her! She was very patient and gentle on my eyes. I remember when I used to get my lashes done, glue would get in my eyes and burn like all heck. I'm so glad I didn't have this problem with her! She took before and after photos of my lashes and they went from eh to AMAZING. I really can't wait to go back for my fill. I love this location because everyone was extremely helpful and friendly which is always a huge plus! Management is lucky to have such amazing staff. read more

My stylist was JASMINE, she did an AMAZING job on my lashes, I went in for a fill, and my eyelashes came out better than the first set! I'm new to eyelash extensions but am definitely hooked on this location, and this stylist. I highly recommend her! Such a confidence boost to walk around makeup free with big beautiful lashes. Thank you Jasmine! much love girl read more

This place is a joke, cancelled my appointment, due to an emergency. I gave plenty of notice, they call to say I didn't show and no knowledge of me ever calling to cancel my appt. I wonder if they do this, so they can charge you 50% service fee, and claim they got no notification. This would of been my first appt and I will NOT schedule with this company ever again. Oh by the way, they don't tell you about the service fee, when you call to schedule the appt. read more

I love the Ocotillo location. Everyone at Amazing Lash is very welcoming! Kelly is the best lash artist!

Jasmine is the best! She let me sleep, made me laugh, and made my lashes look BOMB. Thanks girl for making my daily routine easier and have me looking all cute. Y'all better give her a raise cause she deserves it! read more

Worst experience ever, they didn't answer there phones after i called 4 times because I got lost, they never told me I couldn't bring my daughter and asked if I could leave her in the waiting room... she's a baby. Everything about this place was a mess. Never getting anything done from this place again. Don't go here read more

I highly recommend Andi. She does an excellent job, knows her product and is fun to chat with.

I went to this salon today to get my eyelashes done and it was a great experience. The salon is clean and modern looking. Very inviting. The girls at the front desk immediately greeted me with a smile. I arrived a few minutes early and got started right on time. Manassah was great. She explained what the process would be like, showed me the different options for the look of the eyelashes and made her recommendations. She was right on. I wanted a natural look but with longer and curlier lashes. That's exactly what she delivered. She also explained how to take care of the lashes. She was pleasant to work with and efficient too. Time went by pretty quick. I would recommend amazing lashes and Manassah to anyone. read more

Wow!! Amazing!!! Simple process with great results. Thank you Nikki for doing such an amazing job and making my lashes look stunning.

Best lashes I've ever had! Staff was so professional and sweet. Sierra did an amazing job my lashes were a mess when I came in and she made them perfect! read more

I originally wrote a review after my first visit at the studio. I had a really bad experience. I've had lashes for years and my first experience was my worst ever but I must say they handled it with grace and asked me to come back and give them another chance with a little more experienced stylist. The service was on the house and they did an amazing job. My lashes are perfect and I was very pleased. They now have a new customer and I wanted to make sure I came back and gave them a good review because they deserved it. Thank you! read more

Took my daughter here for a full set. Girl at front desk was so young and had the most annoying baby voice. Ended up taking over two hours for her to get her full set. When I questioned them an hour and 45 minutes into it, girl at desk seemed afraid to go check. Took her another 10 minutes of asking other staff if she should or shouldn't go in and check. In the end, they looked good but, afternoon less than one week, all of her lashes fell out! She followed all care protocol but still they didn't stay on. What a waist of money and time. Maybe they need to also hire staff older than 20 years old with some experience in running a shop. read more

I have never made a yelp review but after i received such a horrible experience there is no way, will let my experience go unheard. If it helps one person then I've done my job. I made 9 attempts in 2 weeks to get ahold and speak to a manager or owner over the phone. Unfortunately, the only people I was able to speak to were the staff who were only able to relay messages. All staff members ensured me that they had given my messages to the manager due to the urgency of my concerns. On September 11th I spoke to Conner about needing to cancel my membership because I had an allergic reaction from the last appointment I received at amazing lash that I ended up in the emergency room. He informed me that I would need to come in to fill out paperwork. I did let him know that I no longer live in AZ I moved back to NM due to my father passing away and there are no Amazing Lash Studios in this state. I asked if the paperwork could be sent over email and he said he would have the manager contact me the following day to cancel membership. I also asked Conner about getting a refund for last month. Because I am allergic to eyelash extensions, I never used the service that I paid for. I informed him I can provide a doctors note if needed. Conner said it would be fine not to worry, a Dr's note is not needed for a refund but he will need to have the manager do the refund because he wasn't sure how that process worked. I called 5 times last week and spoke to 2 different girls who again told me that they would relay the messages but they were unable to discontinue my membership only the manager could do that. I spoke to Conner again on Sep 19th who informed me that he would have the manager call me. But i didn't get a call. I was appalled that I have not received not 1 phone call from any of the managers or owners for this Amazing Lash franchise located next to the Chandler Fashion Square Mall. Not one phone call to see how I was doing or even to see if I was ok after going to the emergency room. This is horrible customer service. As a last resort I sent an email regarding the situation and the manager replied to email and said she cancelled my membership but she will not be refunding me my money. So the manager can reply to an e-mail but not answer or call back any of the 9 Previous attempts? Today I called again and to my suprise the manager Kimberly answered the phone. From her email I asked why Conner informed me on Sep 11th that I would be refunded and now she is telling me I won't be refunded. She said she does not refund services. I informed her I understand but this situation is different, the refund im requesting is for services that I did not receive. I was charged last month for membership but I haven't been able to use it because I ended up in the Emergency Room and found out I was allergic to eyelash extensions. Unfortunately because of the allergic reaction I won't ever be able to redeem the service I paid for. She said they don't offer refunds. I told her it's fraudulent to keep my money for a service I was never able to use. She said and I quote, "Sorry not my problem, have a good day" and hung up. WOW!!! I have never in my whole life experienced such horrible customer service. After being admitted into the Emergency Room, After all the countless attempts calling and trying to speak to management to cancel my membership, on top of losing my father and moving back to New Mexico this was the type of Customer Service I receive when I finally get a hold of the manager? No compassion, no understanding or friendliness at any time whatsoever. She didn't even ask if I was ok... All she cared about was keeping my money for services that I paid for and never used. Kimberlys lack of professionalism, Customer Service, and knowledge on how to run a successful franchise is apparent. Whatever you do, DO NOT GO TO this location or franchise. if you do have a membership cancel before its too late. This location lacks common curtosey and above all customer service. To Kimberly- The true cost of bad customer service is more expensive than you think. read more

Love this place! Staff is very helpful and professional. Lashes always look amazing and no mascara to smear.

Amazing job!!!! Got my eyes done there yesterday with no issues what so ever. Nicki (spelling?) did an amazing job and made sure i was comfortable the whole time. Love my lashes!!! read more

Love this place! Manassah is amazing and always does beautiful work!! She always makes sure to go above and beyond and really does a fantastic job! Loved it so much that I bought a membership! read more

I had eyelash extensions a few years ago from a (not amazing lash) studio in Scottsdale with great results. Moved to Chandler and was excited to find a studio so close to me. BIG MISTAKE to sign a contract before i gave the lashes a try. I had an allergic reaction to the glue and/or lashes. Tried a different tech and glue, but still my eyes couldn't handle them. The office and techs were all very nice. When i asked to cancel my contract the owner treated me like i was trying to screw them out of something ($$$). Having to pay for a month of not using their service. Too bad for me. Just be sure you give them a try before you go with the contract. read more

Amazing Lash Studio Chandler is an upscale salon that has experienced Estheticians that do lashes. The salon is clean and bright. This is a first class business. This is true customer service. They treat you like your a VIP. The lashes are beautiful and I love that I don't need eye makeup anymore. Thank you Amazing Lash Studio Chandler AZ you are the best!! read more

Just to update! I received a call yesterday and one of the girls was just checking up on my full set. I explained I wasn't happy with them and that I was actually really disappointed. The girl I spoke with talked to a manager and they offered me a free correction. Which was really nice. I went in this evening and the girl I saw was again nice, nothing over the top when it came to customer service (I'm big on that) but she did a good job. I believe her name was Chrisiana? Not sure if I'm spelling that right, so sorry! I just explained what I wanted and that was about the whole conversation. She did put some more lashes and make them fuller and I'm actually pretty happy with them now. So thanks for offering the correction. I feel like I got what I paid for now. read more

All the lash stylists are great and friendly! Ashley at the front desk is the best also!

Absolutely terrible!!! I payed all that money to end up with disgusting lashes. Every single lash was practically going in every single direction you can think of. She (Trena) even left gaps so it looks ridiculous. The lashes also will not stop poking me in the eyes since she put them facing downward and side ways. Some are even curving in the complete opposite direction. She (Trena) barley even explained the process, kept dropping things, and seemed like she had no idea what she was doing. The results literally looked like a 5 year old put on my extensions. read more