I wanted to share my recent experience at the UPS store, as the situation became unnecessarily…read morestressful and concerning. My mom, who was visiting from out of state, shipped a package to herself through your store. The item was packaged by your team and sent as an overnight delivery (costing close to $400 for overnight) Unfortunately, the package did not arrive on the expected date. While we understood there could be delays due to Sunday, it arrived even later than anticipatedand ultimately arrived damaged. A store employee had mentioned they would follow up regarding the SGR, but we did not receive a call the next day as promised. My mom attempted to call the store multiple times without success, but no one answered. Since she is not local, I went into the store on her behalf to help get an update. For context, I am currently 37 weeks pregnant, so making the trip was already physically taxing. When I arrived, I explained the situation to a younger employee and put my mom on speaker so she could provide details directly. At that point, an older employee came to the front and immediately assumed my mom was yelling on the phone, which was not the case. Instead of calmly assessing the situation, he became visibly frustrated and began raising his voice toward the phone. I repeatedly asked him to stop yelling, as it was escalating the situation and causing unnecessary stress, especially given my condition. Unfortunately, he continued, showing little awareness of how inappropriate the behavior was. In addition to the tone of the interaction, several of his comments were confusing and came across as dismissive and guilt-inducing. For example, when we brought up that the package had arrived damaged and that we had not received a follow-up call as promised, he responded by saying that if the package had been processed the day before, "we wouldn't have known about the damage." This did not make sense in context, especially since we were told we would be contacted before any next steps were taken. Rather than addressing the lack of communication or helping resolve the issue, the responses felt defensive and unhelpful. The interaction became increasingly uncomfortable. Eventually, he disengaged by walking away and keeping his distance, without resolving the situation or addressing my concerns directly. I asked if everything needed on our end had been completed, was told yes, and then I left. What should have been a simple conversation turned into a stressful and avoidable experience. I'm disappointed in how the situation was handled, particularly the lack of communication, professionalism, and awareness in handling both a damaged shipment and a customer concern. Weeks later they did not do the SGR like they said and she received no apology, no response from the store, no refund. Could have been charged the original shipping but didn't refund the over night for not coming on time. This was a disappointing experience and I now see it based on previous reviews. I should have known better to look first.

The store and the staff are fine for all services EXCEPT FINGERPRINTING! DO NOT! DO NOT go there…read morefor fingerprints. The staff are just as frustrated as you will be. The owner is ditching the machine by the end of their 1-year contract. It's excruciatingly painful.

Over my career we lived in 11 states and moved 13 or 14 times. Finally retired, we built a new home…read morein Conroe, TX. After our previous home sold faster than expected, we had to move into a short term rental until the build was completed. As it was only a 2 hour move, all of our furniture and possessions were put in Pods, and stored until the final move. As our closing date approached, I did quite a bit of research, and came upon John and his team at Knick Knack Movers. All of my questions were answered quickly, and the communication was great! On the move day, they were scheduled to have 3 people to empty our 2 large Pods. They arrived 10 minutes early, which never happens, and they had a 4th person to assist. One for which we were not charged. They were quick, careful, and every single person worked hard. It became apparent that they would finish prior to the 3 hour minimum. I mentioned to John, who came himself to supervise, that there was 1 item going to my daughters home 20 minutes away, and I had several items we had stored at her home that we needed to move as well. We hadn't contracted them for a truck, or the 2nd location, but John quickly figured out a price to add the extra to our move. The price was great, and they saved me renting a truck or trailer and doing it myself next weekend. As I said at the beginning... 11 states and 13 or 14 moves. This is our last. In all of those moves, this was by far the least eventful... WHICH IS AWESOME! In a move you want stress free and nothing unexpected to pop up. John and his team at Knick Knack Movers are top notch and I will recommend them to absolutely anyone who needs movers. Great prices and an amazingly professional crew. Why even talk to anyone else!

They took care of my move today. Showed up on time. Clean, personable gentlemen. They had great…read morepersonalities. Extremely professional, and very good at their craft. I have moved over 20 times in my life, & these guys are (if not THE BEST), the certainly are one of the best. Well done gentlemen & thank-you!

Ultra clean, organized, and the office staff have been professional. Glad I found this location.read more

Andrea is the best! Great Personality with awesome Customer Service Skills. Appreciate her!…read moreThe facility is clean and fresh! She takes her of anything she can that comes up immediately, just inform her.

Really dissapointing experience with the two employees running the store around noon today…read more There was a lady in line waiting for her package- which she showed reciept to. Wasted several minutes while she kept saying her package was right infront of them (on the counter). They ignored her. Finally at the end one of the two looked where she was pointing and low and behold it was her package. Then the two employees started bickering over who didnt read the label correctly I needed a notarization- couldnt do it. I wanted a passport photo- couldnt do that either. One of the employees is dressed like a bum, the other one cant read. My weekday experiences have been good, but this weekend was a major setback.

Outstanding customer service from Jewelle and answered every question I had! Always had such a good…read moreexperience coming into this store.

I have used services of this business as follows: - sending…read morecertified mail: great - creating a framed graphic: awful So, use their services discreetly.

I've been coming here for about 2 years. Service is always fast and friendly. Costs are fair and…read morethere are lots of helpful services. I had passport photos taken here as well, very easy process.

We needed a moving company to move us from our 3rd floor apartment into a storage unit & in 3 weeks…read moreout of that storage unit into a house. We have some really heavy bedroom furniture and a 500 lb safe that we knew we couldn't move ourselves. I was a little hesitant hiring a newer company but their price and lack of hidden fees just couldn't be beat. A few email exchanges with Jagger himself quickly put me at ease. He showed up on a time, ready to work. We could not be more impressed with their effort, courtesy, and attention to detail. They moved all furniture with ease managing not to scratch or dent anything, or harm the apartment. Extremely professional, reliable, and great to work with. We will certainly hire them again in a few weeks!

I honestly wish I could give no stars. But it doesn't register in the website without 1. I called…read moreseveral different moving companies and decided to use Up and Downs Moving based on the reviews and speaking with the office as well as price. I scheduled my moving day 2 weeks prior to my scheduled date. about 5 days before my scheduled move date. someone called to ask me if my schedule was flexible and if they could move me to Sunday. I explained I couldn't move my date as I had other things simultaneously happening with the move. The morning of our move my husband went to meet as discussed and no one showed. for an hour and a half he sat there trying to get ahold of someone at this company. when he finally got someone. They said they would not be out that day to move us as they had a scheduling conflict. Even though I got a confirmation from the office with the date of the move and again reiterated when they called to see if we could reschedule I said no. I would never recommend this company to anyone. We had to scramble to find another company to move us on the date needed.

Doing a small move of a few large items from one end of the Woodlands to another. Got several…read moreestimates from movers and most wanted a minimum of two hours, fuel change etc. Woodlands Moving and Storage agreed they would do it with two folks and in an hour. Needed to reschedule a few days before and that was no problem. On the day of the move, the movers were on time, polite and helpful. Although it was raining, they accomplished the move quickly and safely and as promised. They were willing to wait if necessary until the rain stopped, but for our few items it was not a problem. Would definitely go with them again.

This company was not transparent with their rates. Additional guys showed up without my knowledge,…read morean additional moving truck showed up, again without my consent, & without even my knowledge until I noticed 2 trucks arrive at my new house. There was no estimate offered or maximum charge for the move, as (I discovered later) they're required to provide. There was no communication surrounding the moving supplies, their cost, no itemized list of supplies provided, only an arbitrary "supplies - $350" written on the invoice, nor even provided after the fact upon request. One of the company's partners, Scott, was unwilling to provide answers to my billing questions, it was difficult to complete a sentence without him interrupting me & making legal threats. The movers also destroyed my $5k mattress. When brought to Scott's attention, he blamed me for not inquiring about, nor purchasing, additional insurance coverage. The information, he claimed, was provided to me - it was not. There's a line to initial on the contract, to acknowledge receipt (which is blank), & that I was expected to flip through & read everything on the clipboard. I was expected to rummage through someone else's clipboard without any reference of its existence. Regarding the destroyed mattress, they offered me $150 for it. When it became clear that communicating with Scott would be unproductive, I requested to speak with someone else from the company but it remained unacknowledged until Scott suddenly ended the call. I've unfortunately had to consult with legal counsel to determine how to best further pursue it. This matter currently remains unresolved.

The most amazing service experience of my life. I moved from SF Bay Area to Washington state. I got…read morebids from 5 different movers, most of whom would only pick up my stuff and then put it into storage before bidding out the job to a random trucking company to be delivered on an uncertain date. Not so with Castro's. They came to my house promptly to do a quote, dropped off boxes and packing tape the week before, and then came on time on moving day and loaded everything up. They were super careful with my packing up my fragile items. Less than 24 hours later, everything was delivered to my new place in Washington. Again, they were super careful with unloading and re-assembling. In addition to being punctual and very careful, they were always available via phone or email to answer questions, and their cost was significantly lower than the other companies I got estimates from. I am extremely happy and would use them again for any moving needs, whether Bay Area local or out-of-state.

The team performed an outstanding job in our move. They were prompt, courteous and careful during…read morethe entire move and even performed extra steps that were outside the original plan. This was all done at a good cost value! Thanks Castro Transportation Solutions! Kenny C.