Best UPS Store I've ever been to. Highly recommended. Friendly and professional, eager to help.read more

Horrible customer service today Tuesday May 26th, understaffed and rude. They refused to get a…read moredocument notarized because they were short of staff

I wanted to share my recent experience at the UPS store, as the situation became unnecessarily…read morestressful and concerning. My mom, who was visiting from out of state, shipped a package to herself through your store. The item was packaged by your team and sent as an overnight delivery (costing close to $400 for overnight) Unfortunately, the package did not arrive on the expected date. While we understood there could be delays due to Sunday, it arrived even later than anticipatedand ultimately arrived damaged. A store employee had mentioned they would follow up regarding the SGR, but we did not receive a call the next day as promised. My mom attempted to call the store multiple times without success, but no one answered. Since she is not local, I went into the store on her behalf to help get an update. For context, I am currently 37 weeks pregnant, so making the trip was already physically taxing. When I arrived, I explained the situation to a younger employee and put my mom on speaker so she could provide details directly. At that point, an older employee came to the front and immediately assumed my mom was yelling on the phone, which was not the case. Instead of calmly assessing the situation, he became visibly frustrated and began raising his voice toward the phone. I repeatedly asked him to stop yelling, as it was escalating the situation and causing unnecessary stress, especially given my condition. Unfortunately, he continued, showing little awareness of how inappropriate the behavior was. In addition to the tone of the interaction, several of his comments were confusing and came across as dismissive and guilt-inducing. For example, when we brought up that the package had arrived damaged and that we had not received a follow-up call as promised, he responded by saying that if the package had been processed the day before, "we wouldn't have known about the damage." This did not make sense in context, especially since we were told we would be contacted before any next steps were taken. Rather than addressing the lack of communication or helping resolve the issue, the responses felt defensive and unhelpful. The interaction became increasingly uncomfortable. Eventually, he disengaged by walking away and keeping his distance, without resolving the situation or addressing my concerns directly. I asked if everything needed on our end had been completed, was told yes, and then I left. What should have been a simple conversation turned into a stressful and avoidable experience. I'm disappointed in how the situation was handled, particularly the lack of communication, professionalism, and awareness in handling both a damaged shipment and a customer concern. Weeks later they did not do the SGR like they said and she received no apology, no response from the store, no refund. Could have been charged the original shipping but didn't refund the over night for not coming on time. This was a disappointing experience and I now see it based on previous reviews. I should have known better to look first.

The store and the staff are fine for all services EXCEPT FINGERPRINTING! DO NOT! DO NOT go there…read morefor fingerprints. The staff are just as frustrated as you will be. The owner is ditching the machine by the end of their 1-year contract. It's excruciatingly painful.

They took care of my move today. Showed up on time. Clean, personable gentlemen. They had great…read morepersonalities. Extremely professional, and very good at their craft. I have moved over 20 times in my life, & these guys are (if not THE BEST), the certainly are one of the best. Well done gentlemen & thank-you!

Knick Knack Movers are amazing! For our move, we had a few destinations to pick up items and then…read morethe final destination to drop off. They were efficient and effective. I fully expected this move to take all day and well into the evening hours, but they were done by the early evening. The crew was really awesome and took great care with our things- no broken items and many of the items are antiques and extremely fragile. We will definitely use them again and again.

Ultra clean, organized, and the office staff have been professional. Glad I found this location.read more

Andrea is the best! Great Personality with awesome Customer Service Skills. Appreciate her!…read moreThe facility is clean and fresh! She takes her of anything she can that comes up immediately, just inform her.

Really dissapointing experience with the two employees running the store around noon today…read more There was a lady in line waiting for her package- which she showed reciept to. Wasted several minutes while she kept saying her package was right infront of them (on the counter). They ignored her. Finally at the end one of the two looked where she was pointing and low and behold it was her package. Then the two employees started bickering over who didnt read the label correctly I needed a notarization- couldnt do it. I wanted a passport photo- couldnt do that either. One of the employees is dressed like a bum, the other one cant read. My weekday experiences have been good, but this weekend was a major setback.

Outstanding customer service from Jewelle and answered every question I had! Always had such a good…read moreexperience coming into this store.

I've been coming here for about 2 years. Service is always fast and friendly. Costs are fair and…read morethere are lots of helpful services. I had passport photos taken here as well, very easy process.

I have used services of this business as follows: - sending…read morecertified mail: great - creating a framed graphic: awful So, use their services discreetly.

We needed a moving company to move us from our 3rd floor apartment into a storage unit & in 3 weeks…read moreout of that storage unit into a house. We have some really heavy bedroom furniture and a 500 lb safe that we knew we couldn't move ourselves. I was a little hesitant hiring a newer company but their price and lack of hidden fees just couldn't be beat. A few email exchanges with Jagger himself quickly put me at ease. He showed up on a time, ready to work. We could not be more impressed with their effort, courtesy, and attention to detail. They moved all furniture with ease managing not to scratch or dent anything, or harm the apartment. Extremely professional, reliable, and great to work with. We will certainly hire them again in a few weeks!

I honestly wish I could give no stars. But it doesn't register in the website without 1. I called…read moreseveral different moving companies and decided to use Up and Downs Moving based on the reviews and speaking with the office as well as price. I scheduled my moving day 2 weeks prior to my scheduled date. about 5 days before my scheduled move date. someone called to ask me if my schedule was flexible and if they could move me to Sunday. I explained I couldn't move my date as I had other things simultaneously happening with the move. The morning of our move my husband went to meet as discussed and no one showed. for an hour and a half he sat there trying to get ahold of someone at this company. when he finally got someone. They said they would not be out that day to move us as they had a scheduling conflict. Even though I got a confirmation from the office with the date of the move and again reiterated when they called to see if we could reschedule I said no. I would never recommend this company to anyone. We had to scramble to find another company to move us on the date needed.

This company is bad news and is now operating under the name of Woodlands Relocating &…read moreTransporting, LLC.. Completely Unvetted Subcontractors are packing & moving your belongings and not being tracked at all when they leave with your belongings.. They come up missing but No One Cares. NO CONSUMER PROTECTION IS IN PLACE!

This company went above and beyond to help us with our move. Honest , hardworking and determined…read morepeople.

The most amazing service experience of my life. I moved from SF Bay Area to Washington state. I got…read morebids from 5 different movers, most of whom would only pick up my stuff and then put it into storage before bidding out the job to a random trucking company to be delivered on an uncertain date. Not so with Castro's. They came to my house promptly to do a quote, dropped off boxes and packing tape the week before, and then came on time on moving day and loaded everything up. They were super careful with my packing up my fragile items. Less than 24 hours later, everything was delivered to my new place in Washington. Again, they were super careful with unloading and re-assembling. In addition to being punctual and very careful, they were always available via phone or email to answer questions, and their cost was significantly lower than the other companies I got estimates from. I am extremely happy and would use them again for any moving needs, whether Bay Area local or out-of-state.

The team performed an outstanding job in our move. They were prompt, courteous and careful during…read morethe entire move and even performed extra steps that were outside the original plan. This was all done at a good cost value! Thanks Castro Transportation Solutions! Kenny C.

Movers showed up in their personal vehicle with dollies and a plan to walk all of my belongings…read morefrom one building to one two buildings over. Their lead guy had an attitude to begin with. They were supposed to show up at 9, but didn't show up until 10:30am. They started moving things and immediately I noticed how careless they were and they didn't care about protecting anything or handling anything with care. They completed the move in 2 hours, but not without damaging several items. Once they were done their lead guy Alexis came and told me I owed $125. Which was odd because the apartment was paying $375 for the move. According to the form I was provided, it was $125 per hour, $75 trip fee and $50 compliance fee. For two hours of work, that's $250, plus $75, equals $325, plus $50, equals $375. So I asked how I owed $375? Alexis said the apartment is only paying $375, you owe the balance of $125 and he showed me his phone again. So I told him I need to talk to someone because the math does not add up. He called his supervisor Victor and put him on speaker, after going through the basic math with Victor, he seemed confused, said he was going to check what time I signed the movers in, which was 10:27am and then asked the current time 12:30pm. Then he says oh yeah, I guess you're right and we need to update things on our end. You don't owe anything. Thank you and have a good day. At this point, lead guy in front of me is pissed and storms out. He and his movers left their trash everywhere. At the old apt, at the new apt. I had given them bottles of water which they the the empty ones in the grass. Real unprofessional behavior and all because I refused to pay $125 I didn't owe them. Ridiculous. Also, this overcharging seems like a scam because I got an email from someone else at the company telling me that $125x2 =250 plus $75 and $50 = 500. Not today! Nice try though. Will never use again, even if it's free. I don't recommend.

Worst moving experience I've ever had...it took them 3.5 hrs to move me from one apartment to…read moreanother within the SAME apartment complex...and the refused to move anything that was not in a closed box or tub, they would not move my lamps, they would not move my bags of bedroom linens, so after charging me almost $500 I still had to have friends come over and help me move the things these guys would not move, The previous movers are used I've never used them before and I promise you I will never use them again and they certainly won't get any recommendations from me... my apartment managers recommended them and I have told them just how bad the move was as well and that they should never recommend these people again... if it were possible to give them no stars I would have done so.