The staff seemed nice. Hours shorter on the weekends. And they have a self serve Amazon kiosk…read moretoo. I will try bringing my returns here in the future as it's close by. Fingers crossed

Very disappointing experience at the UPS Store # 0577 located at 7 Switchbud Pl in The Woodlands…read moreTX. They gave us the wrong receipt and used a label that did not belong to our shipment. Now the package shows as lost, and the store keeps saying they "can't do anything." They offered no help or solution, even though the mistake happened there. Extremely unprofessional and frustrating.

I've been coming here for about 2 years. Service is always fast and friendly. Costs are fair and…read morethere are lots of helpful services. I had passport photos taken here as well, very easy process.

I have used services of this business as follows: - sending…read morecertified mail: great - creating a framed graphic: awful So, use their services discreetly.

I was referred to this location from another UPS location, and as I nervously walked to the counter…read morewith a list of 10 exact and unconventional shipping instructions for an insured item, I was pleasantly surprised that they not only had all of the materials, but also worked with me to wrap it exactly as asked even adding suggestions based on their expertise...which was a process for both of us considering the instructions were given by a 3rd party. I received a shipping label so I cannot speak to the price or value, but I can say the process was pretty seamless. The ability to track my package always gives me peace, and consistently friendly service, regardless of location is always a welcome bonus! Happy to say my delicate package arrived safely.

I am extremely disappointed with my experience at this UPS Store. I dropped off a package for…read moreshipping, and it never reached its destination. When I contacted the store to follow up, I received unhelpful and dismissive responses. To make matters worse, I have strong reasons to believe that one of the employees may have mishandled or even stolen my package, as there's no trace of it in the system after it was scanned at this location. This is not just a matter of inconvenience--it's a serious breach of trust. I expected professionalism and accountability, but instead, I'm left feeling frustrated and unheard. I would strongly caution others about using this location for shipping valuable items. UPS needs to investigate this situation immediately and ensure that customers' packages are safe and accounted for. I will not be going away. Verizon has opened an investigation and I have been in contact with UPS Corporate. Also in the works of finding out who the owner of this franchise is because the employees there yesterday were very unprofessional and disrespectful. I am going to loose $1000 because of this situation.

To anyone in the Magnolia/Woodlands area! This is the place to come! It's a small simple place but…read morethe man who works there makes it so worth it! He is always there, I've never seen anyone else but him on the job. He is the kindest man and is soo helpful! Other places will charge you extra for boxes and other stuff when he will simple offer them to you for free. I've been to all the places in Magnolia for mail and I either have a negative experience or nothing rememberable. But here he goes above and beyond, he even showed me how to order free boxes and labels from usps.com. Plus they sell Girl Scout cookies during that season. I literally never review places but had to go out of my way to do this one because he is so awesome!

From the owner: Take A Ship! Get Ship Done!read more

Best UPS Store I've ever been to. Highly recommended. Friendly and professional, eager to help.read more

Horrible customer service today Tuesday May 26th, understaffed and rude. They refused to get a…read moredocument notarized because they were short of staff

This store was clean a little bust but very efficient. I would recommend them if you need to ship…read moreUPS.

Stopped into this location for the first time today and was throughly impressed. I went to drop off…read morea pre-labeled package. The staff were quick to help and super friendly. Didn't have to wait in a line at all. Noticed they are open on Saturday's. Parking was sufficient. This will be my go to location from now on.

Used to love going to this location! Post-remodel it seems to have lost its best staff members…read more(where's Keith and the friendly women?) and isn't as welcoming/inviting inside. Actually preferred the more cramped layout. During visit today to mail a small package to Austin, the young man helping me was not overly friendly and somewhat annoyed that he had to spend a lot of time looking for a container in which to properly fit a dress and pair of shoes. He came back w/ a massive box, and I suggested that perhaps everything would fit in a soft mailer. He pulled one out, I put everything inside, and it was still way too big. I offered to maybe stuff it with the bag that I had brought my items in. He said in a flat tone, "It's not going to make a difference/the bag is tear-proof anyway." Then when I completed the checkout process and hit "print receipt," he condescendingly said, "You don't need to hit the print button next time." I guess because it automatically prints a sticker tracking receipt and it was such a huge bother for him to actually have to rip off an another paper receipt from the register. I know I'm nit-picking, but I was used to upbeat, stellar customer service and this kid came across as a typical teen--bothered.

Fast , great customer service. Very courteous. I use this location often . Great visibility and…read moreparking.

I wanted to share my recent experience at the UPS store, as the situation became unnecessarily…read morestressful and concerning. My mom, who was visiting from out of state, shipped a package to herself through your store. The item was packaged by your team and sent as an overnight delivery (costing close to $400 for overnight) Unfortunately, the package did not arrive on the expected date. While we understood there could be delays due to Sunday, it arrived even later than anticipatedand ultimately arrived damaged. A store employee had mentioned they would follow up regarding the SGR, but we did not receive a call the next day as promised. My mom attempted to call the store multiple times without success, but no one answered. Since she is not local, I went into the store on her behalf to help get an update. For context, I am currently 37 weeks pregnant, so making the trip was already physically taxing. When I arrived, I explained the situation to a younger employee and put my mom on speaker so she could provide details directly. At that point, an older employee came to the front and immediately assumed my mom was yelling on the phone, which was not the case. Instead of calmly assessing the situation, he became visibly frustrated and began raising his voice toward the phone. I repeatedly asked him to stop yelling, as it was escalating the situation and causing unnecessary stress, especially given my condition. Unfortunately, he continued, showing little awareness of how inappropriate the behavior was. In addition to the tone of the interaction, several of his comments were confusing and came across as dismissive and guilt-inducing. For example, when we brought up that the package had arrived damaged and that we had not received a follow-up call as promised, he responded by saying that if the package had been processed the day before, "we wouldn't have known about the damage." This did not make sense in context, especially since we were told we would be contacted before any next steps were taken. Rather than addressing the lack of communication or helping resolve the issue, the responses felt defensive and unhelpful. The interaction became increasingly uncomfortable. Eventually, he disengaged by walking away and keeping his distance, without resolving the situation or addressing my concerns directly. I asked if everything needed on our end had been completed, was told yes, and then I left. What should have been a simple conversation turned into a stressful and avoidable experience. I'm disappointed in how the situation was handled, particularly the lack of communication, professionalism, and awareness in handling both a damaged shipment and a customer concern. Weeks later they did not do the SGR like they said and she received no apology, no response from the store, no refund. Could have been charged the original shipping but didn't refund the over night for not coming on time. This was a disappointing experience and I now see it based on previous reviews. I should have known better to look first.

The store and the staff are fine for all services EXCEPT FINGERPRINTING! DO NOT! DO NOT go there…read morefor fingerprints. The staff are just as frustrated as you will be. The owner is ditching the machine by the end of their 1-year contract. It's excruciatingly painful.

Friendly and helpful staff. They are always honest about shipping costs and help you find the best…read morerates possible.

I had a total of 13 medium sized moving boxes to ship, via FedEx. They all had purchased labels…read morealready applied and the owner and cashier watched me carry them in and navigate the door on my own. Fine. The owner then began scanning them and yelled at me that I put the labels on "wrong". When I turned the box toward him and instructed him on how to use the scanner, they scanned fine. He became angrier at this and the situation was actually frightening. He would not provide the shipping confirmation receipt and raised his voice at me in front of my child at least 3 times. I have contacted corporate and other 800 numbers for Postal Annex with no response. Highly recommend you avoid this location.

I have gone back to the Shipping Store and I have experienced nothing but helpful employees…read morerecently. Each time has been pleasant and enjoyable with any employee here. I noticed that the owner , Kim, is available to help customers, when needed. I see a great improvement here in the helping attitude of employees and I do appreciate that! Willingness to help is so important to me when I enter any business, do I have been happily bringing my FEDEX to this convenient location. Sometimes I need quick copies of important papers and I can shears receive immediate and courteous help at this Shipping Store.

Go with the pony express. You'd be more pleased. What happened?…read more I called ahead to confirm what documents were needed to open a mailbox. When I arrived, the clerk asked if I minded her helping the people behind me first. I did mind--but I stepped aside anyway. When it was finally my turn, I presented my documents. She dismissed my valid ID (out of state, we just moved, I had the usps forwarding official documents as one of the verification docs), despite my having four additional forms of identification. I asked the manager to come assist and speak with me directly. She refused. This was hands-down the worst service I've experienced: slow, dismissive, and unprofessional. Don't waste your time like I did mine.