I mistakenly sent an e-transfer to a Beck Taxi employee, Ashley (Ace) Ortuste, instead of my…read moredisabled, widowed mother, who relies on my support and Beck Taxi's Wheel-Trans services. After realizing the error, I contacted both the recipient and management, hoping the funds would be returned. Despite multiple attempts and my bank confirming the transfer could only be reversed with the recipient's cooperation, I was unable to resolve the issue and was eventually blocked. I acknowledge that the mistake was mine, but I had hoped for honesty, integrity, and compassion in resolving an accidental transfer that had a real impact on my family. This experience left me disappointed and concerned about the professionalism I encountered. I hope Beck Taxi encourages its employees to handle situations like this with empathy and integrity.

This would be no stars, but we are being forced to add one…read more The worst. Cabs are old and decrepit. Drivers give a scenic tour of Toronto in order to run up the meter, and if you get one that manages to avoid ongoing red lights - they slow down in order to get them - good for you. These cab owners rent their cabs out to others, not legal, the owner of the cab, whose name should be displayed, is supposed to be the one driving. These cabs are going 24 hours a day / 7 days a week. Shocks absorbers are gone. They are the worst cab company in any country we have ever lived in. Avoid like the plague, go anywhere except to Beck.

Whenever I've used Royal Taxi I find the drivers to be really nice and down to earth, they really…read moreseem to care about doing a good job. I've used them to go from my house to the ferry docks a few times and they always do it as quick as possible, resulting in an easy, fast and cheap ride. My bill is always cheaper ( by a few dollars) when I use Royal Taxi. Their cabs also seem to be cleaner than most, smell better as well. Not much else to say, I try to use Royal Taxi whenever I need a cab.

So there I am, standing on the sidewalk outside Best Buy with a 60 inch TV to get home. Royal said…read morethey would send a taxi van. Waited 45 minutes then called their dispatch. No vans available. Thanks a ton Royal. Never calling you again. PS Beck sent one in 5 minutes. Guess who I'll be giving my business to.

I used Uber everyday for my 7 day vacation trip to Toronto. For the most part it was seamless and…read morethe drivers generally arrived within 7 minutes. What I've found though, that is very different to the USA, is that the Drivers tend to drop you off or pick you up on the opposite side of the road, when they can easily drop you off or pick you up on the side of the street that you're on. It's so odd...and annoying. I remember one time our driver came to pick us up and took up the lane on the other side of the road, even though it was a one way street with no traffic. What I've also noticed is that great reviews aren't necessarily a true indicator of whether a driver is good. You can have someone with glowing reviews that doesn't drive properly or isn't the most polite. All in all I will use Uber again because of the ease of logistics and the time.

Ordered Uber to get to the airport His name was Corwin…read more Lic# NEVR LATE - Irresponsible person Stay away from ordering if you his name. I waited 25 minutes for a ride that was 3 minutes away! I messaged him twice and called him twice- no response whatsoever! Should be fired - I complained to Uber but they don't really care . Would have cost me hundreds of dollars if I missed my flight. They had the " balls " to charge me a cancellation fee - I didn't cancel - I flagged down a motorist and gave him $20 to bring me to the Island Airport. Terrible customer service . Avoid Corvin if you are in a hurry. Should change his license plate to No SHOW JOE !

Gayle and I took our last Toronto cab from the Hilton to Union Station to catch our VIA Canadian…read moreguy. Our cabbie was great as he was pleasant to us at the same time he was bluntly and humorously opining about how some drivers who preferred airport runs were "cheating" the system. I didn't catch all the logic, but was thinking the whole time that a guy with this personality would be great in NYC. It was a short ride and we gave him cash, including a nice tip. We also appreciated the extra luggage assistance.

Terrible service. Booked a wheel chair accessible cab from Providence Healthcare to St Michael's…read moreHospital for my sister 3 days in advance. Pick up was 10am. After a dozen automated calls from Co-op Cabs saying they are trying to find a driver it was now 11:15 and I called other special needs cabs in the city and was told no one would be there earlier than at least an hour and maybe keep what I had booked. Finally, frustrated we called Beck Taxi and they arrived within 15 minutes - she was on her way 1 1/2 hours after her scheduled appointment time. Of couse this caused her to be late for her specialist appointment. Such poor service - I would never recommend this company!!

City Taxi Toronto has a picture of "small moves" on their website. I phoned on July 14 saying I…read morehave 15 boxes to be moved from one building to another which are only 1 km apart. I was quoted a flat rate of $30 that includes loading and unloading the boxes door to door. When asked if I have to order ahead of time, he said to call when I'm ready. On July 18 I phoned for a mini van at 3:07 am. The agent said it would be 15-20 minutes. I had 13 medium size boxes and 4 bags. I moved all the boxes and bags down to the ground floor by the side door. Each time I called I was told they're still trying then I was told I'd have better luck after 6 am when drivers begin work. Why didn't they tell me that at the beginning? After waiting 4 hours finally they found a mini van. The driver showed up but balked at the boxes saying it's $40 for him to move them. I agreed. What else could I do? The boxes were not heavy. I'm 5 ft and 71 yrs old with a neck injury. If I could move them, how heavy could they be? The driver told me to move the bags myself. First he went the wrong way going to St. Joseph Hospital. All the way to the other building he complained. He showed me a $50 bill saying that's what the previous customer paid him for a drop off at St. Joseph Hospital. I said I'd file a complaint and he called City Taxi and complained that he had to move 20 boxes! When we arrived at the destination I gave him a $10 tip because I was worried that he wouldn't unload. The driver essentially made a $20 tip on a $30 ride. First, it's false advertising by City Taxi of doing "small moves", then it's a scam when I had no option but to agree to whatever demands the driver made. What was I to do with all my belongings? Never again would I use City Taxi!!!

City Taxi in Toronto has to be the most unprofessional taxi service I have ever experienced -- and…read moreI travel this way a lot. It was a very dirty cab that had this grungy film on the windows. First off, the radio communication was very very loud ( well beyond what someone would need -- unless they have a disability, then I apologize -- and it was nothing just agitated yelling at one another. He got lost and my passenger had to walk up the road to the next intersection to flag him down). He never acknowledged the mistake or apologized). Another issue -- and a huge safety issue -- was that our driver (taxi #1709) did not have a working seat belt on the passaged seat behind our driver). I was not allowed to sit in the front seat where I would have been safe as it was against, "their policy" (I was rudely brushed off when asked). He replied that he would just, "drive slow" as a solution. I managed to figure out the tangle of seatbelts to squeeze myself into my fellow traveller so I could use the middle buckle (which was not suggested to me, I figured it out myself) Over all, it was a disaster!

Gayle and I had a nice ride from Pearson Airport (YYZ) to the Toronto Hilton (Financial District)…read more Our guy wasn't particularly chatty, but he did do the "basics" very well: - Loaded and Unloaded Our Luggage Luggage - Provided a Clean and Comfortable Taxi - Safely Drove us to Our Destination - Took the Most Direct Route Which Resulted in a Reasonable Fare

will charge your credit card multiple times if you try to change a pick up time or cancel. driver…read moretold my wife her card was declined then they charged both her card and mine. fraud.

Response time to pick up call was excellent. We used them two days. Our drivers, who were…read morebrothers, were very friendly. Strongly encouraged us to take the Maid of the Mist boat tour. We did, it was amazing. Pointed out good places to eat. We truly appreciated their input and enjoyed chatting with them. Vehicle was clean and roomy.

I had a very nice experience with Diamond Taxi. They are one of the few who still get out of the…read moretaxi to help load and unload if needed. Fast service, clean vehicle, friendly drivers and safe drivers. What more could you want?

My experience with this taxi service was mixed. A very good driver, and was very apologetic…read more However, the unreliable pick-up times and frequent tardiness was enough for me to stop using this service and instead use Uber.

Fabulous service. Clean and safe and fast. Very knowledgeable about activities in Toronto and in…read moreall great eating places throughout the city. Will deliver take-out and groceries. Kind, smart, and fun service. Quiet if that's what you are seeking. Enjoy the service.

my experience with Diamond Taxi company before this month - September 2025 has been excellent, the…read morewoman who took my calls before then was excellent. She was warm, articulate and supportive. I don't recognize the different people that answer the phone now nor the odd instructions they've given the drivers. I'd love to know if Diamond Taxi is still in existence. if not ...I'm going to start using Uber

I took Diamond Taxi a few times during the weekend and all drivers that I had were amazing and…read moresuper friendly and got me to where I needed to be safe and sound with no issues! The dispatchers were very polite as well over the phone when I called to book! I highly recommend Diamond Taxi!

This used to be a good, reliable East end taxi service…read more Recently, the last 3 times I ordered a cab from Maple leaf taxi the dispatcher did not listen properly and sent the cabs to the wrong place. It was very frustrating. The cab drivers had to phone me and were very late. The first time they messed up I was with an elderly neighbour and we had to wait for a long time. The second time I had just had surgery and he sent the cab to a mall instead of the address I specifically gave. The third time the cab did not show up because he had given the wrong pick up address. I was very clear and polite on the phone and the dispatcher was rude and dismissive. All the cab drivers have been very pleasant so I will give this company one more chance.

Car smelled of smoke Online booking doesn't work, called to…read morecheck on my taxi and was advised, if I didn't call, I'd still be waiting. Calls are forwarded to a call centre in Pakistan.