We contracted Ambler Fireplace to install a Quadrafire wood stove insert inside an existing masonry fireplace. Mike was excellent to work with. He listened to what our needs were and proposed the best options for our specific scenario. He worked with us to get the necessary permits and even worked directly with the township when they had questions about the project. We wanted to have a fresh air intake for the stove but our ventable area to the outside of our house was not large enough to fit the necessary ductwork. Mike worked to create a solution that would give us this option within the existing ash cleanout in our chimney. During the process, Mike was readily available to answer any questions we had and after installation, mike was still just as available. Many contractors just disappear from availability after the job is complete. Not Ambler. Once we started burning wood, Mike was just as available to help guide us in getting the most efficient burns from the stove, how to keep the glass clean, and even where to get wood and how to tell if it is properly seasoned. Overall we were exceptionally pleased with Ambler Fireplace and would highly recommend them to anyone considering fireplace work. read more

Had a maintenance service on my gas fireplace during a summer special. Technician said all was fine. First time turning it on a month later in September it didn't work. read more

Bought a new unit costing 4500 since old one could not be serviced. Problems with this new one which is 2 years old. After three days of trying to reach ambler, they said they no longer service them. Wow. I just haven't learned my lesson with them. After reading the reviews, seems it doesn't matter what type of heating unit you buy, service is poor at best. read more

We just had a pellet stove installed by Ambler. The process was pretty seamless from start to finish. We started back in the beginning of December and worked with Mike to find a stove within our budget. We scheduled two appointments with them, one for a pre-install site inspection and another for the installation. Both dates were met with the techs calling prior to arrival. The install team did a great job and had the whole project done by the end of the day, even the roof work-and it was very cold and windy.... The next day Mike and the installer came back and went over the operation of the stove in detail. So far we're very happy with the entire experience. Oh, and we love the Quadrafire Outfitter II! read more

In November of 2017, my husband and I started the purchase of a fireplace at Ambler Fireplace and Patio on Butler Pike in Ambler. We were replacing an existing gas insert fireplace. After the company evaluated our space and we completed the necessary electrical work, the fireplace was installed in January 2018. That is when the nightmare began. All seemed well for the first few weeks, but since then until now, the fireplace has frequently stopped working. Maintenance was included in the price for the first year. The technicians did come to repair the unit, but the fixes never lasted too long. Initially we were able to schedule repair within a week or two, but that changed as the years went on. In 2022 and 2023, wait time for repair appointments was months. At one point, I even scheduled a repair when my fireplace was still working because it broke so often. Two times, after months of waiting for our service call, we received a phone call from Ambler Fireplace the day before the appointment to cancel and reschedule our appointment. We complained vociferously and they relented and kept our appointments. The last appointment that we had was January 2023. By May, the fireplace was no longer working. I called and asked to speak to the service manager to try to understand the need for such frequent repairs and what we could do to get the fireplace in working order. I was told that I would receive a return call. After several days with no return call, I called again. I was told in a very nasty and insulting tone of voice that Ambler Fireplace would no longer service our unit. We asked to speak to Rick Urie, executive officer of Ambler Fireplace, but he was not available and did not return our call. In June 2023, my husband sent a letter to him. Mr. Urie did not respond. We are in the process of replacing the defective fireplace that was sold to us by Ambler Fireplace. We spent thousands of dollars to purchase the unit and make repairs. Ambler Fireplace does not stand behind their products. They are not honorable or trustworthy. Buyer beware! read more

A technician from Ambler came to fix my fireplace in January 2018. The fireplace wouldn't stay lit. While the fireplace worked after the technician left, and operated fine last year, the same issue started again this winter. After multiple phone calls with ambler fireplace, where they first gave me the incorrect information on how to reset my module, the same problem persisted. Their only advice was to have a technician come back out. I expect my fireplace to work for more than one winter. I bought the 60.00 module on Amazon and I'll install it myself and save $140.00. I'll also never use ambler fireplace again and recommend you don't either. My direct response to Kristen is below Hi Kristen, I find it disheartening that your response places the responsibility and blame on me, the customer. At no point did you ask to reach out to me directly to hear my side of the story. Instead, you took the word of your staff and immediately sided with them. Again, the expectation is for my fireplace to work, not to bring out a technician to plug in a 60.00 module every 2 years. If Ambler Fireplace was that concerned about the usage of parts from amazon, why didnt one of your techs recommend a place to buy the module? Their only solution was to schedule another maintenance visit, which could not occur until the end of January. Following this pattern, I would be without a fireplace every other winter. I will be sure to add this to my review, so others can see my response to you. read more

bait and switch, bought a insert and the sales rep Tom sold me a product that did not perform as he advertised on paper. So now off to BBB and montco DC. read more

I purchased a Free standing Harman Pellet stove about 5-6 years ago from AF. This past July i had the stove completely serviced by AF. early this month i called AF as the readings on my home screen were saying i had an Ign iter problem and Combustion problem. I was told that, and i quote, "we do not service pellet stoves in the Winter as we are too busy with installs!" i was flabbergasted at this response. I left 2 emails and 2 phone calls FOR SERVICE and none were returned! This stove is my primary heat and AF could care less. If you are looking for a quick purchase then AF may be that place, if you are looking for a Company that truly cares about what they sell and SERVICE, go elsewhere! A Terrible way to do business!! read more

Although I still think the people are great at ambler from the sales to the service and install guys, I believe heat n glo gas inserts are absolute junk 2 years and two big problems with this unit. First the blower assembly went bad in less than a year. That was fixed under warranty. This year the pilot went out and the control box is flashing three code and the pilot was so sooted up and is something I cant fix myself. I estimate a 300 dollar service call to fix something that cost almost 5,000 dollars two years ago is ridiculous. The unit really doesn't add much heat value on top of the reliability issue. I advise stay away from heat n glo equipment read more

Ambler Fireplace & Patio - Thanks Ambler Fireplace & Patio - Fireplace Services Near Me - Ambler, Pennsylvania

We bought our heat and Glo fire place five years ago and it still doesn't work. We've had Ambler technicians to our house multiple times and every time they insist that it is some minor issue that we're having and that they've fixed it. The heat and Glo model is terrible and very difficult to use. My favorite is when the remote freezes and says to call the dealer. Apparently you're supposed to restart it and override any error messages. It's a nightmare. I also insisted when I bought it that I didn't want a remote and only after it was installed I was told it's the only way to operate. The batteries are always dying which is also fun when you want to snuggle up next to the fire. read more

I asked Ambler Fireplace to troubleshoot a small Vermont Castings wood stove that had squirrel damage and had no apparent air flow. They came out, took one look at it and said the chimney must be clogged. I had the chimney inspected and there was no clog. I called Ambler again to do a better inspection and they claimed they don't work on older models. (This one is from the 2000s.) $340 later and I still have a stove that doesn't work. read more

Not a good experience. The guy working in the shop when I originally went in was not helpful at all and a bit condescending. Against my better judgement, I ordered doors for my fireplace that after further research seem very expensive comparatively. The screen doors have given me problems multiple times. I have had repair folks come out and the problems still remain read more

While I love my log set, and their repairman does a good job, literally every year I have some sort of issue and it takes them WEEKS to send someone out. I just called today and they can't send someone til MARCH 15 - WINTER WILL BE OVER BY THEN I know that Covid causes delays, but this has been an issue for years, no matter what time of year you call. Almost every winter I lose precious weeks where I can't use my fireplace. PLEASE HIRE MORE TECHNICIANS! read more

We more or less knew what we wanted, just needed to decide on gas vs electric. Because of our work schedules, we were unable to physically go to the store so relied on their website and sales people via phone. I have to say that the sales person we dealt with was a bit rude and not the most pleasant to deal with. We did always receive call backs and information as promised but not the most pleasant experience. The employees who came out for the site inspection were friendly and on-time but arrived without brochures as requested and informed us that delivery and installation of the unit was included in the purchase price. However, when we decided on, and ordered, an electric unit through the sales department, we were told that we would have to do the installation ourselves and that delivery of the unit would be an extra $150. Overall not the best experience and would likely not do business with them again. read more

We recently took a trip to the Ambler location, knowing we needed a new gas insert for our fireplace. We were greeted by Bob S. My husband and I are both in customer service, so we were surely taken aback by our initial interaction with him. For starters, I asked him "Is Heat n' Glow the only brand you carry?" His response was "i sold 249 of them last year." I said "that wasn't the question." No real response. Then, I chose which front I wanted, it was very plain, called "Firescreen". I relayed this information to Bob to which he replied "No one goes with the first one they choose". I said "Well, you don't know me, I'm a very definite person and have done my homework." We scheduled a site visit for measurements, I received the quote a few days later and the quote was for "Iron Gate". When I mentioned to him that I specifically told him I DID NOT like that front, he said "that's what you chose". Not it wasn't. So, needless to say, the $6,000 that we were going to spend went directly into the pocket of a competitor who I might add, did a beautiful, meticulous job installing, in addition to providing all of the services needed for the install. We were going to have to contract out for the electrical had we used Ambler Fireplace. Consumer be warned, if Bob is your contact. I found him to be nothing resembling helpful, but certainly condescending. Additionally, when we went to the other company's showroom, they had several different brands on display and were beyond informative and helpful. I left there knowing exactly what we needed and with everything we wanted. *Please note, this interaction was about 6 weeks ago, I waited to write my review until I felt I had sufficient time to process it. read more

We loved working with Ambler Fireplace & Patio. It was a fast turnaround and quick install! We could not be happier! read more

Ambler Fireplace & Patio - Fireplace Services Near Me - Ambler, Pennsylvania

VERY good service, product, reliability. They were on-time, professional and responsive. I will use them again. We are very happy with the new fireplace. It is better than we expected. read more

I called this company to inquire about having the marble around our fireplace, which had cracked and fallen off, replaced. The person on the phone was very nice but was unable to schedule an appointment for someone to come look at it for ten days. That seemed excessive to me but they have a good local reputation so I went along with it. They charge $95 to have someone even look at it, also. The appointment windows are 3-hours and they do nothing to try to narrow that time for you (even Comcast does better than that!). When I called a few days before the appointment to confirm the time I was told someone named John would be here between 9-10:30AM. I was pleased that they had narrowed the time frame a little for me. However, at 11:30 on the day of the appointment, I called the company because the technician had not arrived. I was told the appointment had been rescheduled between 10-1. No one had even told me so I was really annoyed by this inconvenience, but again they have a decent reputation so I went with it. After several hours passed and no one showed u, at 12:30 the company called my husband at work to say the technician was in center city, at least an hour away, and the earliest he could get here was now 2:30-4:30. I guess they didn't call me because they knew i was already upset. Whomever scheduled this technician for back to back appointments so far apart distance wise is clearly at fault here. Again I was angry but I said since my entire day was ruined waiting on him already, if they could get him here at 4:00, I could still get the measurements taken. I had given up an entire day of work to be here already. This technician had not been answering his phone all day so the communication took a very long time. They always had to call me back because he wasn't answering. The scheduler finally called me back an hour later and said the technician "would do his best" to get here BY 4:00....i said i needed him here AT 4:00. At that point, I finally said "No" because they're "BEST" clearly left a lot to be desired and I had no reason to believe even that the 4:00 time would be honored. Needless to say this is one of the poorest scheduling jobs and customer service encounters I've ever been subjected to. 6 hours after this company was originally supposed to be here, no one has shown up. Not only does this company disrespect you enough to keep you waiting for 3 hours for any appointment, but then they just bump you without telling you and then say the technician MIGHT be here 6-8 hours late but they couldn't guarantee it!! I insisted we get our scheduling fee back and was told they would "try" to refund it today. Wow! I didn't even argue at that point. Clearly they don't get it. What a terrible experience! If this is the kind of service you get when they are trying to EARN your business, imagine how bad it would be once they had your money and you were trying to schedule something to be installed. Absolutely awful scheduling and customer service from Ambler Fireplace and Patio. There are plenty of companies who do what these people do. Stay Away from these guys! read more

My wife and I have a rather strange story. We went into Ambler Fireplace and Patio to purchase a wood burning insert. After talking to the sales team, they kindly indicated that wood was a lot of work and that since both of us are seniors, we might want to at least look at the gas inserts. After thinking it through, we agreed. After that, the whole process was very simple. Once we selected the insert we wanted, Amble Fireplace Office Staff filled out the permit application for our township, schedule a site inspection and, once the permit was approved, schedule installation. The Installation team came on the schedule day, installed the insert, modified an existing gas line and installed the liner all in one day. The installer walked us through the controls and made sure we understood the things we needed to know. When the Township Permit Inspector came to review the installation, he was impressed with the quality of the gas line work and the insert trim work. We are very satisfied and have been getting some good use on the cold wither nights. Highly recommend Ambler Fireplace. read more

This is the second time I have used their service for our fireplace with excellent results. The technician was very thorough, he cleaned the glass, rearranged the logs and even painted the areas that had peeled off. I highly recommend their service! read more

I wanted fireplace doors installed on our family room gas fireplace. I had Ambler Fireplace complete a service and take measurements/photos in order to determine which doors would fit. After visiting the shop and making my selection, I was told the doors I picked could not be used. No problem! I received an email with pictures of doors that would work and found one very similar to my original choice. The installation was scheduled and the process was completed very quickly. The doors look fabulous and the fireplace finally looks "finished". Added bonus: the doors keep the cat out of the fireplace! read more

Thank you for reaching out to us as new customers. In fact, within 24 hours of reading this review Ambler called and a technician came Monday morning with the new parts. While that was very much appreciated I should not have had to write my original one star review. We have a working fireplace now, it is lovely, and Ambler has hopefully corrected the disconnect between selling and first rate customer service. Thank you for getting back to us. read more

Great customer service! Bought a grill for our dad for fathers day! In and out in a snap! Thanks to service with a smile!

We did not have a good experience with Ambler Fireplace. We wanted a gas fireplace insert. They sent someone out to measure for $95. It took 3 minutes and we could have easily done it ourselves. After having told us during our store visit that they could do what we wanted (we did give them our fireplace dimensions), after coming to measure, they called and said they could only do logs (which draw heat out of the room straight up the chimney) and that what we wanted wasn't possible for the size of our fireplace. We went to another store where we were given two options from the Regency catalogue, one of which we are going with. It would be one thing if they said we don't carry the brand that makes them or we don't want to bother, but they out and out lied saying it can't be done. Ugh. No. read more

We had a Harmon pellet stove installed. They were great and very helpful and clean. The stove was installed in just a few hours. It didn't come with a timer start up and shut off. My husband took our thermostat from our living room and hooked it up to the stove. Now we don't have to get up at 5am to turn on the stove. It starts up on its own. We can also turn it on while we our out. So when we get home its nice and toasty.. read more

New customer with Ambler Fireplace. I purchased a fireplace box insert with logs and fireplace door on Sat 9/16/17. I am to provide the measurements for the fireplace insert. This does not make sense to me. Why would a customer provide these measurements? I have no knowledge or background with fireplace inserts. You may want to question a purchase thru Amber Fireplace if you are not comfortable taking measurements of your fireplace read more

Heard an ad for this company on KYW, announcing a great end of season sale, running through June. When I arrived, an employee who was leaving the store in a truck advised me that they are moving, and there's nothing to see. I knew that they were moving, but I assumed that if they were announcing a sale good through June, and it was June 25th, they would have made accommodations in line with their ad. Don't waste your time. read more

I have purchased new fireplace doors from AF, and based on that good experience I recently purchased a new mailbox. They installed it promptly and their staff was careful and courteous. The price of the product is a little higher than I expected, but the quality looks very good and I am hoping it holds up over time. read more

Ambler replaced our wood burning fireplace with a gas one a few years ago and WE LOVE IT! We've saved on our energy costs, too, because it heats the whole family room so we're able to keep the thermastat lowered for the rest of the house. The service dept is reliable & customer service is a pleasure to work with. Would have given 5 stars but I think the annual service is too expensive. read more

My husband and I are so happy that we decided to go with Amber Fireplace and Patio for our new pellet stove insert. We shopped around at a few places before deciding on Amber Fireplace and Patio. The wood burning insert that we were replacing cause some unique issues which concerned us but Karl was very helpful and patient in walking us through all of our options. The team that came out to work on the removal and installation of the pellet stove was professional and courteous. We couldn't be happier with our new pellet stove. We are looking forward to the cold weather arriving now that our new Mt Vernon stove will keep us warm. read more

I had a problem with my gas fireplace so Very friendly customer service on the phone by a young woman. Service technician was very knowledgeable very clean and on time. He fixed the problem and fireplaces been working great ever since. read more

This is great company. Bob in the store was terrific and Craig the installer was professional and friendly. I can't say enough good things about these folks. Don't go anywhere else !! read more

Have to agree with other review. Very rude and not helpful. The worker just blew me off. Definitely not doing business here.

I just brought a Weber grill from Ambler fireplace & patio. I found the staff to be very friendly and knowledgeable. Customer service was fantastic as they were able to deliver my grill for free on the same day. My customer service rep proactively address any questions that me and my husband had and reviewed my warranty. I got a great deal on my grill and we were extremely pleased with the service and product. read more

We just had Ambler Fireplace and Patio install two new gas fireplaces for us. These installations were in upstairs bedrooms - two floors up from the source of gas in the basement. Our instruction was to find a way to install these without disrupting our walls or paneling. Two prior firms who looked at the job were unable to find a solution for us. Ambler Fireplace and Patio solved the challenge without major disruptions to the house. They were extremely responsive, professional, courteous and tidy. The log sets that were installed look completely natural - we love them! The price for all of this work was fair and competitive. We are very happy with the outcome and would strongly recommend Ambler Fireplace and Patio read more