Nice theater, very clean & comfortable. Just had snacks but was offered food & drinks. I'll go back if I get the chance. Great way to enjoy a movie & food if you want! read more

Best seats you will ever get in the movie theater. After the renovation and adding food service during the movie - AMC 616 is my first choice of place to go for a movie night! read more

I had gone to a dine in theater in Florida so I was expecting the same excellent experience. We took our grandchildren to see Ferdinand on Saturday evening and thought they'd love it. We did love the movie, but the experience was totally disgusting! The facility in general was filthy...popcorn and food all over the floor, in the reclining seats, on the floor in the theater area. There were several employees walking around with brooms, but no one was attempting to clean up the mess. The trash barrels were all overflowing with garbage spilling out all over the place. The bathrooms were gross. The food was pretty bad but edible. We got the flatbread which was flat, but nothing like what you think flatbread should be. This was greasy and soggy had a weird taste. 12 year old granddaughter didn't like it either. It wasn't cheap. What a waste. This isn't our first experience with AMC but it will be our last! read more

Been a regular there especially since they redid the theater. Used to be a Stubs member but let it expire a couple of years back due to cost not being worth it. Ironically I recently rejoined the new free rewards program before going to see a movie last week. The movie "IT" was scheduled for a 1:40 PM showing. Got there a few minutes before Show time and thought it was unusual that the preshow ads, etc. weren't on. At 1:40 nothing went on, 10 minutes later still the same. I left the auditorium to find somebody but couldn't so I went to the ticket booth and told him what was not happening. He radioed somebody so I went back to the theater, a few minutes later the previews started with no sound! I left the auditorium again and told the ticket taker and asked to speak to a manager. He radioed for customer service. Nobody came so I left and the sound was coming on as I entered the auditorium. After the show I was still pissed but figured I would call corporate when I got home. Did so and spoke to a representative and told her what happened. She said somebody would call me back. Nobody did and hasn't yet. Ironically I got an email from AMC a couple of days later asking me about my experience. I retold the whole story and checked off the box where it asked if I wanted to be contacted. So did this twice and nothing. Really not surprised given how the theater in general is managed. Don't get me started about the condition off the men's room floors and the overpriced dine-in with slow service. Unless it's a movie I really want to see I am going to wait till it's on demand. If at IMAX I will go there even if more pricey! read more

The AMC theater was a disappointment to the whole family. We've experienced much better. The bathrooms are poorly cleaned and cared for, and the food is overpriced. We doubt we'll be coming back. read more

This is one of the better theaters I have been to. The best thing going for it is the comfort level to watch a movie. The seats power recline and the aisles are spacious. You do not feel as if you are closed in by other people. My brother even fell asleep during an action movie he was so comfortable. I also really like how when you purchase tickets, you can pick your seats. Nobody is wandering around in the dark trying to find open seats. I cannot comment on the "dine-in" portion, but again, due to the comfort of the theater, it is my top choice to go see a movie. Just a good movie-watching experience. read more

People are nice!!! I suggest you to buy your tickets in advance, so you can choose your seat.

When ordering why do staff have to be so loud during the movie and saying everything the person ordering is saying, keep your voices down and stop being obnoxious read more

Shame on AMC for such mal practice and taking advantage of children without the knowledge to know that paying greater than $5 for a cup is ridiculous. My son bought a cup to get tap water at the AMC Framingham and they charged his over $5 for a singular cup. This is the cost of a small drink. 3 boys did the same thing. I called the manager and she explained that the charge for an empty cup is the same as a small drink. This is outrageous and taking advantage of children who would not think to ask why a cup is $5? This is BAD practice, unfair to kids alone at the theater, and plain cheap. Please do not allow your children to buy food or drink at the theater. It is already high way robbery and now they are cheating the children. read more

We returned with our comp tickets and ran into more trouble! The comp tickets they gave us for taking our seats couldn't be used to order online. I couldn't make it into the theatre before hand to buy tickets in person, so I called and asked if I could purchase tickets online with my card and then be refunded so that I can use the comp tickets. The guy on the phone said that was perfectly fine. So I ordered the tickets Tuesday night. Tonight when we came for the show they said they couldn't give me my refund because the seats would then be freed up. So basically they wanted me to pay again. I explained how I have had nothing but trouble with this theatre. They didn't budge until my boyfriend got mad. They finally gave me my refund and took the comp tickets. Throughout the whole thing the managers were very condescending and the girl at the ticket booth was incredibly unprofessional and joking the whole time. I tried to explain over and over how this wasn't any wrongdoing on our part and that the theatre had not only made the mistake the prior week but also mislead me over the phone. Their response was "Oh, they shouldn't have told you that. They didn't know what they were talking about." WHAT? The sad thing is that this theatre is beautiful and the prices aren't too bad, but the management is obviously horrendous. My speculation is that the only reason they can stay in business is because of their location. Very unfortunate. read more

Dine in theatre? Nope. Make sure you know which theatre your movie is in if you are counting on food. Web site is deceptive. Eating popcorn for dinner and wife is pissed off. Awesome night out. Thanks. read more

Bought tickets on line for a reserved seat at a hot new Tarrantino film. When we got there, I found it was hotter than anticipated: our theater's air conditioning on this 90 degree day wasn't working. They offered to refund us and send us home and blow our evening or to see the film and sweat. We stayed (regretfully) and as we were leaving all sticky became more annoyed. So I wrote their corporate customer service and suggested we deserved compensation for the poor experience. They brushed me off with some "we'll do better" line. So I called them up and the corporate customer service guy spoke to his supervisor and they gave me the bum's rush. My reaction was That AMC is a company that disrespects its customers. I planned to cease patronizing AMC - until the manager of the Framingham theater personally followed up, apologized and offered comp tix to make it up to us. AMC Corporate should learn from their employees the value of customer good will. So as long as there are good people like her working there, I'll patronize the theater. Corporate AMC has some work to do. read more

Ahem. The seats were dirty, the popcorn is overpriced, the seats ripped, the seats made a "groaning-like" squeaky sound. The movie quality was good but I didn't like the fact that I was sitting in a trash can. read more

I wish I enjoyed coming here more. I feel like since the expansion awhile ago the place has gone downhill. The bathrooms are usually a mess and the carpets never look clean. In the winter we've had issues with the theater being freezing cold. We had problems with sound during one visit and it took asking three times to have someone attend to it. I know it's a big, high traffic place but I feel like it's not managed very well. It gets two stars because the seats are pretty comfortable and they show a large run of movies so you can almost always find something of interest. read more

The seats are roomy and can easily convert into a love seat for that couple that are seeing the rated G movie in hopes of it not disturbing their rated R moments. The food is what you'd expect from a movie theater and their bartenders need to be trained a little better. Order beer or wine and you'll have a great time though. read more

All I can say is whoever is the manager who was on tonight knows absolutely NOTHING about customer service. We ordered two milkshakes at the very beginning of the movie and we didn't get them until the very end of the movie. We had to ask three times before somebody finally brought them to us. You would think maybe something would be done as far as a simple comp of the two milkshakes...you'd think that would be the right thing to do. Instead, we got a bill for the full amount, and then asked for the manager (who originally supposedly put in the order for the two milkshakes) and she came out and basically told us we were wrong for being upset about it and was no help whatsoever. She finally offered us 50% off after I repeatedly calmly told her I thought it was completely wrong to have ordered two simple milkshakes and have to wait until the end of the movie to finally get them. She was also extremely rude, huffing and puffing the whole time and throwing the check towards us after she ran my card. I have been here before and have never experienced anything even close to as bad customer service as we did tonight. I honestly hate even complaining about things but the way we were treated was absolutely ridiculous and I feel AMC should be ashamed of themselves having a "manager" treating customers the way she did tonight. Not acceptable whatsoever. I understand that maybe the staff has to deal with cheap people who just want free things all the time, however I am normally the complete opposite. Having been in the service business, I always tip very well (including past visits at this location) and thank the waitstaff for their help. I was honestly appalled with this last visit, which caused me to give such a low review. read more

They have the worst service I've encountered. Waited over 10 mins for ordering while seated at the bar with 4 bartenders around. I don't expect much to begin with, but this was absurd. The manager was equally uninterested at doing anything about this as well. read more

What were they thinking? It makes me so sad. This theater has been completely redone to have less seating but more spacious / comfortable seating. You can also order food from their kitchen. And, I know, it sounded like a good idea. But it isn't. First, to order food during the movie you have to speak. This ruins things for other movie goers. The worst part is that it is now downright dangerous to get in or out of the movie because there are stairs and stair holders and this is not something you want in the dark. I haven't tried the food but honestly, who wants food made at the movie theater? Ewwww. If people cannot wait 2 hours to eat their french fries... well, then maybe they need to stop eating so much. I went to a movie their with some elderly people. Of course... the elderly group wanted to sit up high and couldn't get up the stairs. Then, one had to wait to get a booster chair because the new recliner type seats were too low for her to sit on. This drama went on during all the trailers and 10 minutes into the movie. You can choose your seats when you buy tickets but a lot of people aren't aware of it and they just sit anyplace (possibly taking yours). I just want to go to the movies with a normal seat, normal walkways, and some popcorn, maybe. I am calling it now, this is going to fail. read more

This theatre was absolutely the best i've been to- not only were the seats comfortable and the food good, but the help is so nice. i lost my wallet and called back a couple days later, asking if they had seen it. one man answered the phone, saying he'd look for it when he had the chance- never calling me back. i called again, getting Cory- who promptly looked for it and got back to me. Cory was super personable and nice, and overall just a stunningly helpful person. i'd argue the most competent person there, getting to the problem straightaway. five stars for a lovely lovely experience. totally recommended. read more

Screen was small and the feeding table made me feel like I was in a nursing home. Worse part was the bright light just over my shoulder on the console with the condiments. read more

I like the concept. The seats are comfortable. The sound and screen are both great. The problem is the filth. The bathroom had paper towels and toilet paper strewn about and smelled overwhelmingly of urine, as if someone had relieved themselves on the floor and it had never been cleaned up. The seats looked great at a distance, but upon closer inspection the touchscreens on the arm rests were covered with a very visible layer of shiny grease, including fingerprints. I also saw food residue on some of the seats themselves. Several days after the movie, I developed an infection in the hair follicles at the base of my head, which had been in direct contact with the fake leather of the theater seat. Was the infection caused by the filthy seats that hadn't been cleaned in who knows how long? I don't know for sure, but it wouldn't surprise me. The kids who worked at the theater didn't seem to be slacking. Everyone seemed to be doing something. This situation may have been more of a management problem. The facility itself is a good one. It's a treat to be able to go to a theater and see a movie on the big screen. But for God's sake, try to keep it at least as clean as a Greyhound bus station. All I can say is that if I were an owner or investor in this property and I saw it in the condition I witnessed, I would be outraged. If you decide to go, I recommend that you bring some anti-bacterial wet wipes to wipe down your seats. read more

We got the number one combo large popcorn and large drink. The popcorn was extremely salty and we have had popcorn at many theaters. Also, the popcorn was all broken up and small pieces like it was the bottom of the barrel and was difficult and not pleasant to eat. It was little bit fun to be able to add flavor to the Diet Coke. read more

First and probably last visit I will take to a dine-in theater. I've never been compelled to write any sort of online review before this experience. This was a surprise date and I was excited to go! Walking in I thought how clean and big it was, how cool it was that there was a bar right there! We got to our seats, and ordered drinks. A few mins later we ordered and were informed they were out of my boyfriend's selection. No problem, he ordered something else and fries. The movie's begun. My drink came out in probably 15 mins. my boyfriend's another 10 after that (for a beer and soda.) 20 mins after ordering our waiter came back letting me know MY selection wasn't available either. Being a vegetarian there's limited items on the menu for me as it is. I opted for the Ceasar salad (hold the chicken) and ended up getting what turned out to be the equivalent of 1 romaine lettuce head in a bowl. For $12. I had asked when ordering the 2nd time if the salad would be reduced in price because I had been waiting and wouldn't be getting 1/2 of the contents of the salad anyways. "Probably not." We finally got our food way after the movie started. The fries never arrived. They were on the bill and our waiter did take them off when we brought it to his attention. He apologized that our 1st experience had been sub-par. (He was nice, this isn't a review on his service.) And ladies, I won't go into details, but the bathroom too was a horror film in itself. My boyfriend said the Luxe Mac was good. I don't think I'd ever pay that much to eat in a theater ever again. read more

Another Fork and Screen bonus - someone thoughtfully left a half drunk McCafe in my seat that hadn't been cleaned up. And this was for the first show in the theater that day - I could tell because it was hot as Hades...so I guess it was there all night long? read more

We frequently go to the movies, as a matter of fact always go to AMC Framingham for the dinner/movie. We went on Wednesday and it was the worst experience ever. It is dirty everywhere, bathroom were disgusting, tables by the bar were not clean. We went into our theater to sit 40 minutes early, all the trays were set with menus and silverware but There was still wrappers, popcorn and trash all over so we thought maybe they weren't done cleaning so we went to sit by the bar to wait. On our way to the bar we saw Danielle (manager I guess) we mentioned to her about the theater being dirty, she said they probably haven't cleaned it yet, give them another 10 minutes it will get done. When we went back 10 minutes later it was still in the same condition, same trash in all the same spots. We ordered our food 5 minutes before the previews started and the only thing that came out was our appetizers and drinks no main course ever came. When the movie ended everyone had to stay seated because they never came around with the checks for people to pay. We did complain to Danielle on our way out about the experience but considering she did nothing about making sure the theater was cleaned prior to the movie I am sure she did nothing after. We will never go to this theater again. read more

The actual theater was lovely. We had a terrible experience at MacGUFFINS. We waited in line a total of 25 minutes for 2 drinks. After about 15 minutes of waiting in line, the Bartender left the bar and did not return. Another staff member showed up after 5 more minutes of waiting. We should have given up right away but the longer we waited the longer we wanted to get something in return for our time. The staff was clearly unhappy and had no interest in serving the customers. read more

i hate the new dine in menu!!!!!!! all they serve now is crap for $8 $12 or $16 its pathetic. read more

This is specifically about the Dine in auditoriums - specifically theater 6. We sat in the last row which backs up to one of the two kitchens. The noise from the kitchens was constant during the movie and very distracting. I spoke to the guest services person about it, but was told there was nothing they could do about the noise from the kitchen. Not the best theater experience due to this. read more

This movie theater used to be one of my favorite places to go see movies. But now right after they renovated it is impossible to get a movie there in the spot. I would recommend not to go to this theater unless you order in advance by at least 3-4 hours. read more

My family and I usually have a good experience here. But for the past few times it appears that management and staff have not been as attentive to the cleanliness of the complex. My wife and I went to the movie last night and the main areas and men's bathroom were appalling untidy. Sparing the details but I've seen cleaner port-a-potties than the men's bathroom last night- before and after my movie. I cordially brought this to the attention of Guest Services and the woman there appeared completely uninterested- she cut me off, was very curt and didn't even offer a "thank you." If this continues we, and others, will find other venues for movie going. read more

This is the second time I have been ripped off by this specific theatre. I work with adults with special needs and they have taken advantage of us on both occasions. They have overcharged us and refused to rectify the situation. We will be going elsewhere for now on. read more

DO NOT GO HERE. For one, like many other theaters, they overcharge while paying employees minimum wage... sad. On top of that, the staff are so disingenuous and just rude sometimes. There are far better establishments to visit at the price. read more

Went to see Spider Man Homecoming. Rated PG 13. Walked into the theatre and it was like a Day Care Center. There were at least 10 kids under the age of 5! The 4 year old girl behind me would not stop asking her mother questions every 2 minutes. Ruined the film for my wife and I. The Cinema should really discourage people from bring toddlers to PG-13 films read more

This place has gone down hill since the big renovation. The big ass seats take up too much space so less people can sit and watch. The prices have gone up which is awful for teens and Tweens. The movies sell out faster and they don't even tell you online. Right now they only have three theaters open if they don't get their act together their going to regret it. We got kicked out because the movie we wanted to see was sold out and wouldn't be open for another two hours. They have gotten so rude and assigned seats my god is this school. read more

Went to a movie Friday at the non dine-in side. I have to say the theater itself was clean as far as i could tell but the concession stand was filthy. We thought we would eat there but didn't realize we were on the wrong side for that. You are stuck with whatever side the movie is playing on. They don't show it on both sides so it's the luck of the draw. The concession stand has terrible choices for folks who make this same mistake. Nothing healthy whatsoever to choose from. We chose the lowest calorie choice of chicken tenders. Were not told where to wait for them. After at least 10 minutes we Finally got the girl's attention and she told us to go to the other end of the counter. We went down and there was no food ready. We waited at least another 15 minutes. Filthy counter. Food all over floor. The employee that was cooking was overwhelmed and frustrated with fellow employees and the rush she had to handle on her own. Bad system. Very poor management. The bar mixed two drinks for us at a horrendously high price and I felt very cheated. I would swear there wasn't any alcohol at all in that drink. I should mention we must have waited at least 10 minutes for two drinks to be mixed. Never again! The bathroom was disgusting. Clogged toilets and soaking wet floor. The toilet seats were all covered with pee and the counters were soaked. Obviously no one is maintaining the cleanliness of the restrooms. Can't imagine what the kitchen looks like. I think the board of health should check this theater out. Can't imagine they'd pass inspection. I love the seats and the seat reservation system but not sure it's worth that. Might head back to Regal. read more

The recliners are great, and the experience is comfortable. The problems are: overflowing trash in the containers and lousy food. I ordered beef tips, and these obviously come from a food-service bag: overcooked and tough. The accompanying whipped potatoes were either warm or cold. They don't cook in their kitchen: they reheat. A REAL disappointment. For better food, try REEL PIZZA in Bar Harbor, ME. read more

Awful experience here last Friday night. Show time was at 10:30. At 10:45 the show still had not started, just a balnk screen so we finally went out and told the attendants. They had no idea the show hadn't started. They started the movie and skipped all the previews and never shut off the lights in the theater. My eyes were killing me from having the lights shining. The theater wasn't super full but we were not the only ones in there. Terrible experience which is too bad becasue they just remodelled and now have lazy boys. They need better service. read more

while the lobby seams ok, video games in the front to keep the kids occupied before the movie, inside the theater is sticky and dirty, the seats are stained and creaky and the sound was off, with the side speakers just a bit off from the front so the movie sound was disjointed. The popcorn was stale as well. pricing was expensive for such a sad little theater. Would expect more for one of the AMC theater chain in such a prime location. we will not be back read more

VERY disappointed. I used to complain that Regal Theaters were overpriced,but this AMC was even higher priced and not very clean. Food was very expensive and not fresh. Will never go back. read more

Nice and clean, but now they are billing themselves as competitors of the superlux in Chestnut Hill with food and drink. On that front they come short. My order for a drink took 20 minutes and required me to call back the waitress, who apologized for forgetting my order. Orders for others in my party took long as well. read more