I want to begin by saying I run a successful business that is well known in the Boston area. I was…read morenominated as the Boston Celtics' "Small Business of the Game" and my whole career has been based on "customer service." I also worked at the front desk of a hotel for two years while I attended Wellesley College and after that I worked as a paralegal at prominent firms in Boston before starting my business. I *deeply* understand customer service, professionalism, and the weight of negative Yelp reviews which is why I have quite literally never written one. I originally wrote a negative review (and it was the first negative review I have ever written on Yelp) because I had a negative experience with one of the front desk agents at first. But one of the things I also understand working in customer service is that if you give a business the feedback they need to make changes and to "make things right" and they are receptive to that feedback, a business should not be judged because of a one off experience. I was able to communicate my issues and I am updating my review to reflect that the hotel handled my feedback professionally and for that I am very grateful.

What a fun surprise. The Verve has such a great vibe and really delivers everything I love about…read morethe Tapestry Collection. You still get the quality, comfort, and reliability of Hilton while also getting a hotel that actually has personality and charm that reflects the area instead of feeling like a generic chain. The decor is incredible. So much cool nostalgic artwork, bright pops of color, music references, and fun themed touches like old-school phone booths and a vintage motorcycle display. It feels lively, stylish, and upbeat while still being relaxed and comfortable. The music, lighting, and overall atmosphere instantly put you in a good mood. I got one of the newly renovated rooms which was clean, comfortable, and quiet. The bed was great and I slept really well. The gym is simple but completely serviceable. Staff was friendly and welcoming. The location is also excellent. It is very easy to access from the freeway and it is close to great food, shopping, and anything else you might need. Overall this is a hotel that is actually enjoyable to stay in. Clean, comfortable, full of character, and just fun to be in. I loved it and would absolutely stay here again.

Wow, what a hidden gem in Boston. possibly the best pub/ bar in the city. Cheep cover and great…read moreatmosphere

Horrible service and appalling management. Between AMC Dine In and MacGuffins Bar all I can say is…read morethat I have been disappointed multiple times and I have been going to this theater since I was a child. First of all, everything is way overpriced for what you could get at a fast food restaurant (not suprising from a movie theater I know). But also, they are constantly understaffed and the servers end up with multiple theaters to wait on at the same time. The poor service is understandable with the stress of having to take orders, run drinks, run food, and making sure checks are dropped off and paid for before guests get mad and leave. What is REALLY aggravating is the fact that the management is severely lacking in their commitment to properly perform their job obligations! They are rude to customers and treat their employees extremely poorly. All of the servers seem to be stressed out and I have never seen a manager help to run food or drop off checks to help them out. As someone with lots of experience in restaurant service and management, I can honestly say that this place is being very poorly run. If a server is overwhelmed with guests and there is no other servers to help, it is the job of a Manager to step in and ease the load by taking some tables themselves until things calm down. Obviously, a large company like AMC is not concerned with customer satisfaction regarding their new Dine In. They make enough money on the movies to care about that.

My girlfriend and I wanted to try a new place and we decided on here. I'm glad we did! The food was…read moregreat, I got the heavy hitter pizza and it was cooked perfectly, my girlfriend got the on fire smash and she said it was really good. Jeff was our server and he was excellent, friendly, easy to talk to and attentive. The atmosphere was nice with good music, loud but not too loud where you need to stress your voice. Music choice was top notch. Looking forward to coming back!

Underrated gem alert!! The Buffalo wings were crispy AND saucy (my fav), the fried pickles were…read morechips (the best way) with an amazing sauce, and the nachos were truly delectable. Don't judge me when I get an entire tray of them and just walk around the bar with it. If you need a local spot to post up for a game, host an event, or just grab a drink with cool people - this is your new go to spot.

We really came here for casual dining, and the food was decent. Had the sticky wings and a Bosse…read moreburger. Food was good. Place is ideal for members who want to play pickle ball so the place is big enough to entertain large parties for casual dining with some games like darts or virtual golf. Our server was attentive considering there was really no one else eating .

I came for an Open Play with 41 other people during a hot summer day. We were given courts on the…read moreupper level, but the A/C was not working so it was in the upper 70s and incredibly uncomfortable. There were open courts on the lower level (in which the A/C was working. We asked the staff member at the front desk if we could use the lower level courts which were open. He checked with his manager and told "No" everyone must remain upstairs. That is terrible management. Everyone at the open play should be refunded as it was largely unplayable. The fact that we couldn't use open courts on the lower level (which were open for the entire length of the open play) is ridiculous. Do Better Bosse.

Great spot for food, beers in low key environment. Husband…read moreand wife team excellent operation French onion soup excellent, some of best around Steak special with mushrooms was good Enjoyed a nice mellow dinner with nephew and wife

Just had a wonderful steak dinner at Burnam's. They only have seating at the bar but OMG was that…read moresteak good. We'll be back. Soon!

Have visited a few times and have been so impressed with the service, the food, the drink options,…read moreand the ambiance in the historic setting. Last time I went I was uncharacteristically in the market for some lighter fare, and the tuna steak entree with pineapple salsa and rice was fantastic and cooked perfectly.

There is a significant service and management problem at this restaurant. My family and I went for…read moreSt Patrick's Day, as we have before. We asked the manager for some napkins to prop up the wobbly table and he said (quote) "Why don't you tell your kid not to stand on his chair" and walked away. The kid in question was literally sitting in his chair with one foot against the table. We explained to the manager the impact of what he said, and gave him multiple opportunities to apologize. We get it: its St Patrick's Day in an Irish bar and it's stressful. But instead of recognizing that he snapped: he doubled down and tried to convince us that his language fine, and that we were in the wrong for calling him out. I even talked with him an hour later, after it had cooled off, and he continued to be aggressive and dismissive. A bad manager is one thing. But our server didn't acknowledge the awkwardness (even as other families watched in shock), just trying to rush us out. The food was probably the worst it's ever been at Stone's, which raises questions of why. It's understandable to have a bad day, it's *not* ok to set the tone for your staff and establishment that berating your customers, unprompted, is acceptable.

Love the food and drinks here. Be prepared to wait a while if you go Cinco de Mayo as I do every…read moreyear. We go about 3-4 times a year; sometimes with 6 people. No one has ever been disappointed.

Oh Wow. What an AWFUL experience. Father's day nontheless. Not MEXICAN FOOD…read more Service was just OK, never asked why I didn't eat 3/4 of my meal. The Steak in the Chimichanga tasted like the entire bottle of cumin dumped on it. My daughter and wife's Birria Quesadillas were more like Pork Jerky with bits of grilled pineapple. Disgusting. Then the waitress stands over me for the tip for a $101 bill for some fake Mexican food. My wife and daughters MADE me stay calmand not anything bad, but put it in a YELP review. So here it is.....Wouldn't recommend to my worst enemy!!!

My first time and I ordered the Salmon Lovers Sushi box. It…read morewas exceptional! Nice service, clean and close to my house! I can't believe I never went in before! Going to eat in the restaurant the next time I go!

I purposely called the restaurant and asked them for duck sauce and hot mustard and the person…read moreassured me that it would be included. Plate arrived with neither. The chicken teriyaki is burnt, black and not edible. Do better Samba!